Search article
ALL
Item Restore Policy
Hello saviors, This policy is a service designed to take care of unrestorable damage such as accidental loss of items or receiving items that cannot be used by the savior. Therefore, if the item is lost as a result of using the system where there is a possibility of destruction, or if the item received can be used or retrieved in other ways such as trading, it is basically excluded. <Item Restore Policy> - Items can be restored when the ticket is reported within 3 days after the incident. - Items cannot be restored if there isn't any data or if the item has been normally traded/consumed. - We cannot help with the damage caused by a shared account or hacking. - Items deleted according to the deletion date announced in the notice cannot be restored. - Items obtained via abnormal use (bug, abusing, hacking, etc) of the game cannot be restored. - Item might not be recovered due to limitations on the system even if it isn’t mentioned in the [Non-restorable Types] category. - 1 item can be restored per 1 ticket. (When restoring the Selection Box, 1 from 3 restore counts will be deducted per box.) - Items that have been used as a material for crafting via Blacksmith cannot be restored. - Transferring items or information to another account is impossible because the relationship between the accounts cannot be proved. (1) Details of Policy ① The service will be provided 3 times a year per account. ② Following cases will be excluded from restoration: Restoring item due to a change of mind, item that changes according to chances per attempts, when a part of the items are already consumed, expired timed items, and other cases that violate the service policy. (2) Restore Range ① Restorable Cases Type Content Dismantle Equipment If the item is dismantled by mistake, we will withdraw the obtained Nucle Powder, Sierra Powder, and Enchant Jewels and restore the item to its original state. ※ The items stated above to be withdrawn have to be in the inventory when you send us a ticket. Changing Trade Status of items after personal trade If the Trade Status of the item or the Total Untradable number is changed after personal trade, the item can be transferred to another character in the team. (Only once per item) Discard item We will restore the item when the item has been discarded in the Field or Dungeon by mistake. Received by mistake If an event or reward item given via Message box/NPC/Item box is received by a character other than the one you wanted, the received item will be withdrawn and the item will be given again. (Tradable items are excluded.) ※ Item is only restored when the ticket is sent within 72 hours after receiving the item by mistake. ※ Title can be restored if it was given as a form of item. ※ The item stated above to be withdrawn has to be in the inventory when you send us a ticket. ※ Cannot be restored when the item is crafted (Enhance/ Identify/ Transcendence/Awaken/Enchant Jewel/Appearance change/Socket expansion, etc) and is in different status than it was when received. Character/Companion Delete Can be restored when the Character/Companion is deleted. ※ Make sure the Slot is available in the lodge, and if you have character with the same name as the character you want to restore, please change the existing character’s name before sending the ticket. Item created from Equipment Storage Can be restored when creating Accessory/Ark by mistake. ※ Item created by mistake will be retrieved and the amount of silver consumed will be restored. ※ When you have crafted the crated item, the materials used when crafting won't be restored. (※added on July 26, 2022) ② Unrestorable Cases Type Content Enhanced/Transcended/Awakened Equipment Cannot be restored when the equipment such as Weapon, Armor is enhanced, and when the items are destroyed due to failing the Enhancement/Transcendence. Class Advancement / Change Cannot restore or reset to the previous status when Class is advanced. Class change point cannot be restored when class is changed. ※ You can change the class by collecting the Class change point in the Advancement Info. Ichor Cannot be restored when: - Item is consumed due to failure of extracting Ichor - Item is consumed due to failure of transmuting Ichor - Cannot extract when Ichor is equipped in the equipment - Item is consumed due to success of extracting the Ichor ※ Fixed Stats/Random Stats Ichor can be unequipped via Teliavelis NPC in Fedimian. Item Stat Cannot restore or reset if the stat of the item is changed by using Enchant Scroll, Magnifier, etc Title Cannot be restored when the title from event/quest reward is applied directly to the character Consumed Item When some of items that requires withdrawal are consumed Expired Item Expired item cannot be restored Craft All items related to crafting cannot be restored. Stat/Skill/Attribute/Arts Cannot restore or reset when you acquire Stat/Skill/Attribute/Arts. ※ Stat/Skill/Attribute/Arts can be reset by using Stat Reset Potion/Skill Reset Potion/Attribute Reset Potion/Arts Reset Potion. ※ Arts learned from previous Class cannot be restored when changing the Class Tree. Equipped Gem Gems cannot be restored if the gem is equipped with the equipment. ※ Gem can be extracted via Blacksmith NPC. Socket Cannot be restored to the previous status when the socket is added to the equipment. Legend Card Enhancement Enhancement material cannot be restored when the Legend Card is enhanced. Gem/Card Enhancement ※ Legend Card is enhanced by chance, and therefore the material used to enhance the card won’t be restored. ※ The item to be withdrawn has to be in the inventory when you send us a ticket. Assister Card Assister registered in the Assister Cabinet cannot be restored. ※ Only unused Assister Card in the inventory can be restored. Registered Items Items registered in the Equipment Storage cannot be restored. (※added on September 24, 2021) Cube Items obtained by chance when opening the cube cannot be restored. Ex. Goddess' Cube, Leticia's Cube, Secret Cube, etc. (※added on January 26, 2022) ※ Any kind of restore policy won't be applied when opening the packages purchased with TP, regardless of the reason. (The items in the package have to be unused.) (3) How to send a ticket STEP 1. Go to [Support] category on our official website. STEP 2. Write a ticket with a steam account that matches the team name. STEP 3. [Item Recovery] need to be mentioned in the title. (Category: ETC) STEP 4. Write the details. - When and Why the incident happened. - Which character has the item. ※ The policy might change due to updates. [Update: May 11, 2021] ※ It may take up to 1 week to get the item restored.
Master Blacksmith Pack DLC Coming to Steam
Greetings, Saviors! The Master Blacksmith Pack, a new DLC item bundle catered to help you gain the most out of your equipment, will soon be released on Steam. The pack, expected to arrive as soon as it passes Valve's approval process, will remain available for purchase until further notice for those who wish to acquire it. Please check the details for the contents of the Master Blacksmith Pack DLC. [Master Blacksmith Pack DLC Contents] - 1 x Diamond Anvil (Untradable) - Make sure that your equipment doesn't lose it's edge even if you fail! - 3 x Golden Anvils (Untradable) - Have equipment low on potential? Fear not! Here are 3 Golden Anvils just for you! - 3 x Silver Anvils (Untradable) - Low on silver? Use these Silver Anvils to gear up! - 10 x Enhancement Discount Coupon: 100,000 Silver (Untradable) - Save silver while enhancing your gear with these Coupons! - 1 x Attribute Points 1,000 Ticket (Untradable) - Hit harder with your skills after investing attribute points! - 1 x Puppy Balloon Cosmetic Costume - Don't worry, it won't pop! - 20 x Highly Condensed HP Potions (Untradable) - 20 x Highly Condensed SP Potions (Untradable) - 10 x Lv2 Settlement Support Potions (Untradable) - 5 x Highly Condensed Movement Speed Potions (Untradable) - 5 x Goddess Sculptures (Untradable) [IMPORTANT] 1. The Master Blacksmith Pack will not have different DLC products per region. In other words, it will be sold at the same price for all four regions. 2. The DLC can only be purchased and redeemed once per Steam account. Accounts that have already purchased the Master Blacksmith Pack will no longer be able to purchase this DLC. 3. All DLC products are non-refundable once redeemed in the server. 4. In the event that the Master Blacksmith Pack DLC is removed from Steam, we will provide due notice two weeks in advance via official announcement.
[Video] Combat System Change Details - Part 2
Greetings Saviors, Here is a video showcasing some of the changes we have planned for the combat system. You can check our more detailed announcement here! Please note that they may have changed a bit when they are implemented here on iTOS.
Kupole's Daily Attendance Check (Nov '18)
Greetings Saviors, We have a special Kupole waiting to talk with you every day when you are in town. Take a break and check in with this Kupole to receive some boosting experience buffs. Event Period FROM the scheduled maintenance of November 13, 2018 TO the scheduled maintenance of December 11, 2018 Who Can Participate - Characters of all levels How to Participate STEP 1. For the duration of the event period, you will see a curious Kupole hanging around town. It looks like she's taking notes....Why not take a second to talk with her? STEP 2. After talking with the Kupole, you will receive a very special buff. The effects of this buff will differ depending on the number of days you log into the game. STEP 3. Each day you log into the game and talk with the Kupole, she will register the number of days and will grant you a buff accordingly. Make sure you talk with her! - Keep in mind that the effects of the buff differ according to the number of days you speak with the event Kupole. - If you break your consecutive streak, you will have to start over from Day 1. Buffs Day 1: Nothing...sorry you're just getting started and the Kupole wants to see if you'll come again. Day 2: EXP +5% Day 3: EXP +10% Day 4: EXP +15% Day 5: EXP +20% Day 6: EXP +25% Day 7: EXP +30% AND Movement Speed +1 Important - The buffs can be obtained by all characters and will last up to 1 hour. - The number of times you can receive the buff is unlimited.
Scheduled Maintenance for July 14, 2020
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (July 14, 2020). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Scheduled Maintenance for December 29, 2020
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 29, 2020). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
OUT NOW! The Popolion Post October 2018 Issue
Greetings, Saviors! The October issue of The Popolion Post is out now! Click the link below or the one in our homepage to read all about the newest content and dev insight. This issue features: - Rank 10 Q&A: Behind the Scenes A look into the devs' ideas for the new Rank 10 content and their reactions to your feedback! - Dev Comments: Territory Wars The devs comment on your GTW feedback after the latest beta tests and give you peek into their future plans! - Super Preview: NPC Hairstyles Have a look at some NPC hairstyles that are already being developed based on your ideas! - Interview with Crevox TPP's exclusive interview with long-known TOS contributor Crevox from [NA] Klaipeda! - And much more! Click [HERE] to start reading!
February 2018 Limited Edition Golden Pup
Greetings Saviors, It’s no secret that our Developers have been working on a new doggy companion, but what you may not have known is that we will be releasing not only Goro, but also a new limited edition Golden Pup that will be available from the Goddess' Blessed Cube in February. This Golden Pup was created to celebrate the fact that this year is the Year of the Dog. Or, more precisely, the Year of the “Golden” Dog. For those of our players who are already familiar with the Lunar Calendar and the Chinese Zodiac, this will not come as a surprise. But for everyone else, this year, starting on February 16th is the Year of the Golden Dog. How was this decided? Well, to number the years, one system used in conjunction with the Lunar Calendar is the Stem-and-Branches system. The Stem-and-Branches system is a cycle of sixty terms used for telling time in traditional East Asian culture. These terms consist of two Chinese characters paired up according to their yin and yang. So the term for this year can be translated into Golden Dog. This then means that we can call 2018 the Year of the Golden Dog, a designation that comes around only once every sixty years. To celebrate this special event we will be offering a limited edition companion named, Golden Pup to help ring-in the year. Who wouldn't want to start the year of the royal doggo with a royal doggo of their own? Don't forget that this 2018 limited edition Golden Pup will be available from the Goddess' Blessed Cube in February! We hope you will look forward to his arrival as we all move to celebrate the Lunar New Year!
New: Irredian Shelter, Hangout Raids and More!
Greetings, Saviors! Today we would like to introduce the new content and rewards that were added during our scheduled maintenance on March 12, 2019. We hope you enjoy reading this post as much as we did preparing it! NEW CONTENT 1. Guild Hangout Raid 1-1. Overview The Guild Hangout Raid is, just as the name suggests, a new raid content that can be enjoyed in the comfort of your own Guild Hangout. Players can now summon bosses in their Guild Hangout and join forces to defeat them. 1-2. Background The refugees of the Kingdom have been suffering greatly at the hands of the monsters that entered our world through the many dimensional cracks that appeared following Medzio Diena. Sage Envoys have been deployed all across the Kingdom in order to seal the cracks but they are in need of help. The Kingdom has decided that the Sage Envoys devise a way to relocate the dimensional cracks to various Guild Hangouts present within the Kingdom to have the guilds help in dealing with the invasion of monsters. Guilds can now participate in private boss raids through the Sage Envoys located in their Hangout to defeat the invading monsters for bounty. 1-3. How to Play Talk to the Sage Envoy NPC in your Guild Hangout to start the raid. 1-4. Rewards Rewards can be obtained from the Sage Envoy NPC after the raid time is reset every Monday at 6:00 AM server time. Rewards are issued as Silver, which is determined by the player’s contribution in defeating the raid boss. 2. New Hunting Grounds: Irredian Shelter 2-1. Overview Irredian Shelter is a new high level Hunting Grounds populated by level 390 monsters and two level 400 boss monsters. 2-2. Background The three rulers of old Nicopolis ran the city with an iron fist as their influence grew. Archmage Irredian had created a shelter for the citizens of Nicopolis to take refuge in. Preparations for siege and various experiments to create a magical barricade that blocks off Nicopolis from the rest of the Kingdom took place at the shelter. 2-3. How to Play The new Hunting Grounds is populated by powerful level 390 monsters. Hunting down these monsters unlocks a portal to new areas that are more densely populated by powerful monsters or even a solo raid with a special boss monster. 2-4. Rewards New necklace items have been added as reward. New seals are also introduced as a part of an obtainable reward. Rewards and Convenience Updates Along with the two new features introduced this week, we will also be providing revisions for rewards and introducing convenience updates with the game’s next major update. Read on below for details! 1. Guild Quest - The rewards obtained from Guild Foundation quests will be increased by fivefold. Players will be able to earn up to 5,000 attribute points by partaking in a Guild Quest. - Guild Foundation quests do not require special initiation processes and will begin as soon as a Guild Quest is started. 2. Gemstone Feud - New NPCs will be added to each of the major cities (Klaipeda, Orsha and Fedimian) that will let players enter Gemstone Feud sessions. - The number of Goddess’ Blessed Gems that can be traded will be increased from 1 to 2 per day and the number of badges required will be reduced by half. - The following are the new badge requirements for rewards obtainable in the Gemstone Feud. Reward Required Number of Badges Before After Goddess’ Blessed Gem 2000 1000 Attribute Point 100 200 140 Silver Ichor Extraction Kit 5500 3850 Looting Chance Potion 100 70 Hero’s Retribution Potion: Devil (Feud) 850 595 Hero’s Retribution Potion: Mutant (Feud) 850 595 Hero’s Retribution Potion: Insect (Feud) 850 595 Hero’s Retribution Potion: Plant (Feud) 850 595 Hero’s Retribution Potion: Beast (Feud) 850 595 Hero’s Aegis Potion: Devil (Feud) 450 315 Hero’s Aegis Potion: Mutant (Feud) 450 315 Hero’s Aegis Potion: Insect (Feud) 450 315 Hero’s Aegis Potion: Plant (Feud) 450 315 Hero’s Aegis Potion: Beast (Feud) 450 315 3. Collections - Players will be able to register new collections without having to visit the Magic Association NPC. 4. Instance Dungeon: Level Dungeons - Some lower level dungeons will be integrated for better matchmaking. The level difference penalty will be alleviated for lower level dungeons. 5. Uphill Defense - The weekly entry count will be reduced and the rewards will be improved instead. 6. Remnants of Bernice - Rewards will be overhauled. The current ranking data will be reset with the coming update. - Attendance reward will be given as attribute points to promote players’ continued participation. - Attendance rewards can be obtained by clearing the first stage. - Stage rewards will consist of more useful items. They will be issued once per Team depending on the highest stage that the player has reached. - Rank rewards will also be improved to include useful items and not honor rewards. - Rank rewards will be given out for each of the class trees and there will be no rewards for overall ranking. 6. Earth Tower - The difficulty will be adjusted to fit the changes that were implemented in the Re:Build update. - The progression of the Earth Tower will be adjusted to provide faster pacing. - Earth Tower will be divided into units of 5 floors each, and players will be free to choose which floors they wish to challenge.