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On Recent Enhancement Errors

Greetings, Saviors. We would like to offer some clarification on an item enhancement issue recently made known through our forums.   The Error A problem was discovered where a specific item of 0 Potential failed to be destroyed even after several failed enhancement attempts. The same error could not be reproduced when we looked into the case, but investigating the “Error code: 9” message that accompanied it led us to the following conclusions: 1) In the database, the item was protected through the “item lock” function, but in the game server it was being mistaken for an unlocked item, something we believe is an extremely rare occurrence. 2) Enhancement attempts cannot be performed on locked items, of course, but because of this occurrence the attempt went through. 3) When the enhancement failed, a request was made to the database to destroy the item, but because the item was considered as locked in the database, it generated an integrity error. 4) Since an exception was created that allowed the item not to be destroyed, the game server should counteract that with a rollback, but due to its insufficient exception handling ability that is not what happened. Further Investigation Upon finding out about this error, we performed an investigation on equipment items across all iTOS servers to determine whether the same error had occurred in the past. We found two other instances of this error, spread across two different accounts. The results showed that both affected items had already been seized.   Date & time Item Level Details 2017-Nov-08 05:29:44 Skull Breaker 315 - The item was considered as destroyed 7 times, so it was detected and seized by our team. 2017-Aug-23 17:01:21 Toy Hammer 75 - The item was considered as destroyed 3 times, so it was detected and seized by our team. In conclusion, the two items affected by this error no longer existed in the game. Future Measures We have now implemented a system that detects cases like this in real-time, and we will also be performing regular investigations to check for potential problems. Through future patch updates, we have plans to resolve discrepancies between server and database, and reinforce the processing logic responsible for determining the success of enhancement attempts. These updates will be applied to the game as soon as possible. Q&A 1) Does that mean the bug is fixed now? The error isn’t completely fixed yet, but even if it does occur again we are ready to detect and process it within a short amount of time. 2) Is there a way to reproduce the bug in-game right now? Some players have suggested that the error can be reproduced through specific addons, but we have yet to find any connection between them. We would also like to add that enhancement attempts performed one hit at a time or three hits at once are a mere visual difference and do not affect the actual chances of success.   We offer our apologies for any misunderstanding that may have arisen from this issue. Thank you for your patience and understanding.

Announcement
June 15th, 2018
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Goddess' Blessed Cube Pineapple Item REMOVED

Greetings, Saviors. We would like to offer an update on the issue of the Goddess' Blessed Cube Pineapple item. Pineapple item REMOVED The Pineapple item has been removed from this edition of the Goddess' Blessed Cube. As this item cannot be exchanged for medals. players who received the Pineapple from the cube and wish to exchange it may submit a Support ticket to receive an additional Goddess' Blessed Cube (from this edition of the Goddess' Blessed Cube only).

Announcement
June 15th, 2018
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Compensation for Instability Issues

Greetings, Saviors. As announced earlier, we will soon be sending out compensation for recent instability issues to players in all servers.   Common Compensation The following items will be delivered today to your team’s Message Box: - EXP Tome (14 Days) x3 - Challenge Mode One Entry Voucher (14 Days) x2 - Instanced Dungeon Multiply Token (14 Days) x2 These items will be sent to all teams in all servers. Please retrieve these items from your lodge within one month (check the expiry date of the message), and remember that timed items are untradeable and cannot be transferred via Team Storage. Feedback Rewards We will also be rewarding players who contribute with detailed, valuable feedback on instability issues via our Support ticket system with the following: - [Event] Token (30 Days) x1 This reward will be sent one time per team and only during scheduled maintenances. This reward applies only to players with tickets submitted from the date of this announcement. To be eligible for a feedback reward, your ticket must include all of the following information (players who submitted tickets before this announcement will also be eligible, even if one or two pieces of information are missing from the ticket): - Basic account info (server, team name) - Region (country/state/city where you access the game from) - Full PC specifications - Network status (ping test results*) - Addon use (do you use any, and if so which) - Antivirus use (do you use any, and if so which) - Precise dates and times of lag occurrence (server time) - Time when you first noticed an increase in general lag symptoms - Map(s) where you experienced severe lag - Sample video showing at least more than a few seconds of instability symptoms (YouTube link)   * How to Run Your Ping Test 1) If you play in [SA] Silute, follow the instructions in [this post] (the first command test, not the online CloudPing test). 2) If you play in other servers, use the same test but replace “s3.sa-east-1.amazonaws.com” in the command with information from your own server: For [NA] Klaipeda, type “s3.us-east-1.amazonaws.com”. For [EU] Fedimian, type “s3.eu-central-1.amazonaws.com”. For [SEA] Telsiai, type “s3.ap-southeast-1.amazonaws.com”. 3) In your ticket (not on the forums), attach a screenshot of the results, as exemplified in the post linked above.

Announcement
June 14th, 2018
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[SA] Known Issues: Instability II

Greetings, Saviors. We would like to offer an update on the issues of instability currently affecting our [SA] Silute server. We have been thoroughly assessing your reports on the problem and we encourage players to keep providing information, as it will help speed up the process of finding a solution. As of yet, however, we have been unable to determine whether the excessive lag in the region is caused mainly by network issues or by other factors. Currently, we have detected a few elements in the server logic that could be the source of the issue and we are working to fix them, although we remain unsure of whether they affect South America alone or other server regions as well. The updated patch will be applied as soon as possible, after which it will be closely monitored for results. As what happened with the nearby party search function, which has been temporarily disabled, we are in the process of analyzing other game functions which could cause a burden on the server. We are also processing different logs in order to detect delays generated by specific skills or item combinations. Once again we would like to offer our sincere apologies for the inconvenience caused. We are now preparing compensation for players of all servers, which will be announced soon through our News page. Thank you for your patience and understanding.

Known Issues
June 14th, 2018
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[UPDATE] Scheduled Maintenance for June 12, 2018

Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 12, 2018). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.

Patch Note
June 12th, 2018
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Leticia's Secret Cube Item List - June 12, 2018

  ※ IMPORTANT: Please note that your character must be above level 40 to use this content.

Announcement
June 11th, 2018
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[SA] Known Issues: June 05, 2018

Greetings, Saviors. We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible.   If you are experiencing this issue with the game, kindly share the screenshot of your Ping test result on the link below: https://forum.treeofsavior.com/t/ping-test-for-sa-silute-players-after-4-10-maintenance/379775 Thank you for your patience and understanding.   Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.

Known Issues
June 5th, 2018
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Scheduled Maintenance for June 5, 2018

Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 5, 2018). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.

Patch Note
June 4th, 2018
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[SA] Known Issues: Instability

Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.

Known Issues
June 4th, 2018