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[UPDATE] Temporary Maintenance Notice - [NA]Klaipeda, [NA]Orsha and [SA]Silute
The temporary maintenance for the [SA]Silute server will be extended for 1 hour due to technical difficulties. Our apologies for the inconvenience. Greetings Saviors, We will soon carry out a short maintenance on the [NA]Klaipeda, [NA]Orsha and [SA]Silute servers in order to lift the temporary restrictions on accounts levied due obtaining items with abnormal DPK values. There will be another announcement shortly containing more details on this issue. This maintenance is expected to take place during the following period: [EDT] 09:30 to 10:30 [BRT] 10:30 to 11:30 We will update this announcement once the maintenance is completed. Thank you for your understanding.
Goddess' Blessed Cube Item List: Updated June 7th
Important: All the Goddess' Blessed Cubes follow the updated item list regardless of the date it was purchased. This policy will be standard unless stated otherwise. e.g. Goddess' Blessed Cube A (purchased on November of '16), B (purchased on January of '17) and C (purchased on May of '17) will all follow the item list the most current.
[UPDATE] Scheduled Maintenance for *Wednesday* June 7, 2017
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 7, 2017). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[UPDATE] Preliminary Announcement Regarding Current Account Restrictions
Greetings, Saviors. Due to the irregular DPK issue, we would like to make a further announcement about the current temporary account lock and our ongoing investigation. First, we would like to remind all users who are unable to access the server that their accounts have not been banned. We have temporarily locked accounts in order to complete follow-up procedures that may take some time. This involves checking and retrieving the items that were acquired through irregular DPK. With about 1,642 accounts affected and the number of items that need to be retrieved, it will take us a considerable amount of time to complete our procedures. However, we realize the inconvenience this has caused to the affected players and we are working very hard to complete the process as quickly as possible. We will do everything we can to complete our investigation by Monday. Once we have retrieved the items we will revert the affected accounts back to normal and, as a form of apology, we will compensate affected users for the inconvenience. Compensation Due to users being unable to enter the game because of the time it takes for us to process these irregular items, as a show of apology we would like to compensate these players with the following items: (1) [Event] Token: 30 Days x1 (2) Letitia's Secret Cube 10+1 x1 (3) Enchant Scroll (14 Days) x20 (4) Instanced Dungeon Reset Voucher x10 (5) Earth Tower Entry Voucher (14 Days) x10 Furthermore, the following compensation will be provided to accounts which have been preventively suspended and unable to login to the game: - 3 hours of Token time extension per every hour of suspension - Multiply Token x1 per every hour of suspension - Instanced One Entry Voucher x1 per every 2 hours of suspension [NOTE] Players whose accounts are considered to have abused the issue will NOT be receiving compensation. Criteria for Ban - Accounts which have obtained large amounts of the irregular DPK items, but have kept those items within the team by crafting them, modifying them or otherwise utilizing them, will not be subject to further restrictions. The items in question and subsequent products, however, will be seized. - Accounts which have circulated the obtained DPK irregular items through the Market or personal trade will be subject to restrictions. - We will release another announcement specifying the different types of restriction to be applied and the list of restricted accounts.
Additional Items Seized and Accounts Temporarily Suspended For Investigation
Greetings, Saviors. We would like to announce that the investigation and processing of all accounts involved in the recent DPK errors is ongoing. We have also applied restrictions to accounts found in the possession of additional irregular DPK items that were not removed during the first round of maintenance. We will continue to investigate those accounts and retrieve any items deemed necessary. Our apologies once again for the inconvenience.
[COMPLETE] Re-opening of the [NA] Klaipeda and [SA] Silute servers and temporary suspension of certain accounts due to item retrieval procedures
Greetings Saviors, As previously announced, we are opening the [NA] Klaipeda and [SA] Silute servers for accounts which don't require items to be retrieved or other processing related to the recent DPK errors. The servers will be open in approximately 30 minutes at the following times: [UPDATED] [EDT] 10:40 / [BRT] 11:40 , June 3, 2017 Also, please note that some accounts will be temporarily suspended due item retrieval procedures and will be unblocked as soon as they are processed by us. We will be setting separate guidelines for items with high and low DPK ratios and be retrieving the items based on those guidelines. Accounts shown to have traded large quantities of items or otherwise committed offenses will have all of the items seized and also have suspension periods levied based on the severity of their actions. We will not be receiving tickets regarding this matter, so we would like to kindly ask for your understanding. There will be a separate announcement once the results have been finalized. Compensation will be provided to those accounts that had merely been in possession of more than the usual number of items depending on the total duration of the restriction period through another announcement. Finally, we wish to provide the following items via GM message to your Barracks as an apology for causing so much inconvenience with this issue. Please retrieve the message no later than until EDT 6th of June 23:59. The following compensation will be sent to each account. - 20 EXP Tomes (14 Days) - 4 Instance Dungeon Reset Vouchers - 40 Fortune Cookies - 15 Instance dungeon Multiply Token (14 Days) - 6 Instance dungeon One Entry Voucher (14 Days) - 42 hour Token time extension Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Maintenance Extended in [NA]Klaipeda and [SA] Silute
Greetings Saviors, Due to the recent abnormal item drop issues, [NA] Klaipeda and [SA] Silute have been closed so we may retrieve back the problematic items and assess the current DPK situation. We believe that processing the accounts of involved users and the items themselves may take longer than expected. Maintenance on the servers is expected to last another 4 hours minimum. We will announce further details 30 minutes before that period ends. Once the servers open, they will only be available for accounts not affected by or related to the DPK errors. All other accounts will remain temporarily restricted until maintenance is complete. The process of retrieving the affected items shoud take up a long period of time, for which we ask your understanding. We will keep you updated on the situation with further announcements. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
[EDITED] Announcement for Temporary maintenance
UPDATE : Maintenance is now complete in [NA]Orsha, [EU]Fedimian, [SEA]Telsiai and [SEA]Varena servers. Make sure to retrieve your compensation items from the Message Box at your Lodge. We regret to inform that this temporary maintenance has been extended in the [NA]Klaipeda and [SA]Silute servers. We will update this announcement once maintenance in [NA]Klaipeda and [SA]Silute servers are complete. Thank you for your understanding. Greetings Saviors, As mentioned in our previous announcement, we have found that there are abnormal DPK rations in the [NA]Klaipeda, [NA]Orsha, and [SA]Silute servers. In order to prevent such issues from occuring on the [EU]Fedimian, [SEA]Telsiai and [SEA]Varena servers, we will also be having emergency maintenance from the following times: [EDT] 19:00 [BRT] 20:00 [CEST] 01:00 [SGT] 07:00 We will share more details on when the maintenance will end and what steps we took at a later time. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Announcement for DPK issue maintenance
Greetings Saviors, We would like to offer our most sincere apologies for the inconvenience and confusion caused by the abnormal DPK rations. We have conducted a full review of the game logs related to item drops and have decided to take the following actions. First, regarding the items that had unusual item drop ratios, only one item will be left per user. The rest will be retrieved. This is because we want to minimalize the effect on the players and the in-game economy. Accounts that have obtained more than 2 of the items with unusual drop rates will be temporarily blocked for retrieval purposes. These players will be unblocked as soon as the retrieval process is complete. This will only extend to those who did not trade the item via personal trading, the market or use the item to craft other items. Players who have been temporarily suspended due to the removal of items will receive compensation equal to how long they were suspended based on the same rules as for When we provide compensation for temporary maintenance. However, please note that players who have used this chance to try to exploit and profit from it by conducting massive trade etc shall be punished accordingly. We will announce the severity of the punishments in a later announcement. Finally, we wish to provide the following items via GM message to your Barracks as an apology for causing so much inconvenience with this issue, Please retrieve the message no later than until EDT 6th of June 23:59 The following "additional" compensation will be sent to each account. (this doesn't include the maintenance compensation) - 10 Tome of experience - 2 Instance dungeon reset voucher - 20 Fortune Cookies