COMPLETERe-opening of the [NA] Klaipeda and [SA] Silute servers and temporary suspension of certain accounts due to item retrieval procedures

Greetings Saviors,

As previously announced, we are opening the [NA] Klaipeda and [SA] Silute servers for accounts which don't require items to be retrieved or other processing related to the recent DPK errors.

 

The servers will be open in approximately 30 minutes at the following times:

 

[UPDATED] [EDT] 10:40  / [BRT] 11:40 , June 3, 2017

Also, please note that some accounts will be temporarily suspended due item retrieval procedures and will be unblocked as soon as they are processed by us.

 

We will be setting separate guidelines for items with high and low DPK ratios and be retrieving the items based on those guidelines.

Accounts shown to have traded large quantities of items or otherwise committed offenses will have all of the items seized and also have suspension periods levied based on the severity of their actions. 

 

We will not be receiving tickets regarding this matter, so we would like to kindly ask for your understanding. There will be a separate announcement once the results have been finalized.

 

Compensation will be provided to those accounts that had merely been in possession of more than the usual number of items depending on the total duration of the restriction period through another announcement.

 

Finally, we wish to provide the following items via GM message to your Barracks as an apology for causing so much inconvenience with this issue.

Please retrieve the message no later than until EDT 6th of June 23:59.
 

The following compensation will be sent to each account.
 
- 20 EXP Tomes (14 Days)
- 4 Instance Dungeon Reset Vouchers
- 40 Fortune Cookies
- 15 Instance dungeon Multiply Token (14 Days)
- 6 Instance dungeon One Entry Voucher (14 Days)
- 42 hour Token time extension

 

Our most sincere apologies for the inconvenience and confusion.

Sincerely,
IMC Staff