UPDATEPreliminary Announcement Regarding Current Account Restrictions

Greetings, Saviors.

Due to the irregular DPK issue, we would like to make a further announcement about the current temporary account lock and our ongoing investigation.

First, we would like to remind all users who are unable to access the server that their accounts have not been banned. We have temporarily locked accounts in order to complete follow-up procedures that may take some time.

This involves checking and retrieving the items that were acquired through irregular DPK. With about 1,642 accounts affected and the number of items that need to be retrieved, it will take us a considerable amount of time to complete our procedures.

However, we realize the inconvenience this has caused to the affected players and we are working very hard to complete the process as quickly as possible. We will do everything we can to complete our investigation by Monday.

Once we have retrieved the items we will revert the affected accounts back to normal and, as a form of apology, we will compensate affected users for the inconvenience.

Compensation

Due to users being unable to enter the game because of the time it takes for us to process these irregular items, as a show of apology we would like to compensate these players with the following items:

(1) [Event] Token: 30 Days x1
(2) Letitia's Secret Cube 10+1   x1
(3) Enchant Scroll (14 Days) x20
(4) Instanced Dungeon Reset Voucher x10
(5) Earth Tower Entry Voucher (14 Days) x10

Furthermore, the following compensation will be provided to accounts which have been preventively suspended and unable to login to the game:

- 3 hours of Token time extension per every hour of suspension
- Multiply Token x1 per every hour of suspension
- Instanced One Entry Voucher x1 per every 2 hours of suspension

[NOTE] Players whose accounts are considered to have abused the issue will NOT be receiving compensation.

Criteria for Ban

- Accounts which have obtained large amounts of the irregular DPK items, but have kept those items within the team by crafting them, modifying them or otherwise utilizing them, will not be subject to further restrictions. The items in question and subsequent products, however, will be seized.

- Accounts which have circulated the obtained DPK irregular items through the Market or personal trade will be subject to restrictions.

- We will release another announcement specifying the different types of restriction to be applied and the list of restricted accounts.