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[COMPLETE] Temporary Maintenance and short FAQs
Dear, Saviors. We have conducted an additional maintenance as it was revealed that some accounts were omitted from our previous silver retrieval process. Once again, we would like to sincerely apologize for having caused such an inconvenience with our continued maintenances. All players are given with the following items as compensation for the additional maintenance: - Token time extension + 4 hrs - Enchant Scroll (14 days) x5 - Instanced Dungeon Multiply Token (14 days) x4 All accounts that were omitted from our retrieval process are currently under a temporary restriction, which will be lifted in approximately three hours. We will let you know when the retrieval process is complete through the announcement and we will also make sure to deliver additional compensations should there come to a need for the processing time to be extended further. The followings are the short Q&A from the frequently asked questions. 1. My silver is gone. - We have returned the item you've listed on the market as it was purchased by an account that acquired silver illegally. 2. My silver is gone and I also can't find my item. - This will be the case where the item sold on the market has already been consumed. In such a case we will need to investigate further before making reimbursements. There will be further announcements with regards to this issue. 3. I've recently used the market to trade but nothing seems to have changed for me. - Retrieval process will only take place when the item you have listed on the market has been purchased using silver that has been acquired illegally. 4. I am banned even though I haven't acquired any silver illegally. - Most accounts that are currently restricted would have been so only temporarily in order for us to carry on with our silver retrieval process as mentioned above. - It is most likely that your account has not been permanently banned so we must ask for your patience in waiting for us to complete the retrieval process. - But all accounts that have knowingly listed items well above the market price were deemed to have taken part in market abuse or illegal silver transfer and banned permanently as a result. - As such, we have banned only the accounts that sought to exploit the recent situation but please feel free to make an inquiry through the tickets if there are any objections. 5. What will you do if the accounts that illegally acquired silver have already spent their silver on attribute points and such? - As previously mentioned, all accounts that sought to make a profit by listing items on the market well above the average market price have been permanently banned. - We have also retrieved all silver that has been earned via market transactions with the accounts that acquired silver illegally. - All transactions that took place at smaller sums and at fair market price have been left as is. - We believe that we have managed to retrieve most of the illegally acquired silver at the current time but if you know of any suspicious activities that you would like us to investigate, please let us know through the tickets.
Temporary Maintenance Notice - October 02, 2018
Greetings Saviors, We have found that some of the issues and going to apply an extra fix. To fix this situation, we are going to conduct a temporary maintenance, the end time of current maintenance is not yet specified, But we will update this announcement to share more detailed information coming up. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Actions Against Illegal Silver Acquisition and Market Abuse
Dear, Saviors. First of all, thank you for your utmost patience and we at IMC would like to sincerely apologize for having kept our players waiting all these hours. We would like to make a couple of announcements regarding the actions taken on the issues of illegal silver acquisition and the subsequent abusive market usage. During the extended maintenance, we have banned 46 accounts for direct involvement in the illegal acquisition of silver and market abuse and also banned an addition of 259 accounts on the basis of the IP's the directly involved accounts have connected from: Klaipeda (NA) oni**** sas**** old**** ila**** tea**** zhi**** dea**** Fedimian (EU) lor**** fla**** Telsiai (SEA) myo**** doa**** sky**** kor**** leg**** reb**** lie**** Silute (SA) o_r**** dea**** dea**** -me**** poo**** pom**** bla**** god**** qui**** piz**** tio**** ime**** pam**** ake**** tos**** zha**** xme**** lub**** bag**** emp**** bag**** the**** the**** n3s**** wam**** sis**** ala**** dea**** clo**** b4k**** Additionally, we have performed the following tasks during our extended maintenance: - All market transactions involving the banned accounts have been revoked. - All items sold in the transactions involving the banned accounts have been returned to the respective sellers and all silver earned through such market transactions have been reclaimed. - All returned items are retrievable from the players' market retrieve tab. - Some players' silver may have been moved from the market retrieve tab to the players' inventory in order for us to deduct the silver earned from a possible market abuse case. - For accounts where items to be retrieved are no longer present, we have retrieved the silver of amount equal to the item's value as the first step. All affected accounts will either have their item restored or silver returned to them after further investigation. - For accounts that no longer possess the items to be retrieved and also do not have enough silver for us to retrieve, we have left such accounts untouched provided that the items had been listed on the market at a fair price. - All players who have deliberately listed items at a high price on the market for the purpose of profit or transferring silver between accounts have been and will continue to be banned as the investigation progresses. Most of the illegally acquired silver spent on the market have been successfully retrieved through the process detailed above and we are currently doing our best to examine the cases where further investigation is required. Thank you very much for your cooperation. Sincerely, IMC Staff
[UPDATE] Maintenance Extended for All Servers
Greetings, Saviors. Due to the recent issue with the illegal silver acquisition and market abuse, we will be extending the maintenance for all servers. We are currently doing our best to ensure that we thoroughly deal with the issue at hand in order to prevent similar incidents from happening in the future. Maintenance on the servers is expected to end on the following schedule: [EDT] 19:00 PM [Update] [BRT] 20:00 PM [CEST] 01:00 AM [SGT] 07:00 AM The following items will be provided to all players as compensation for today's extended maintenance: - 8x EXP Tome (14 days) x5 - Challenge Mode One Entry Voucher (14 days) x5 - Instanced Dungeon Reset Voucher (14 days) x5 - Goddess Statue (14 days) x10 - Miracle Seed (14 days) x10 - Token time extension +14 hours We will be posting the announcement to keep you up to date with the actions taken against the illegal silver gain and market abuse issues following the end of the maintenance. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Maintenance Extended - Oct 2, 2018
Greetings, Saviors. We would like to announce that today's maintenance (October 2, 2018) will be extended in order for us to continue investigating and processing data related to the Market and Silver issues mentioned earlier (announcement here). We will update this announcement once we have an approximate time of completion and the servers are ready to open again. Thank you for your understanding.
Market Usage and Silver Issues
Greetings, Saviors. We would like to address the recent issue of irregular Market use and Silver gain that is affecting multiple servers. We have confirmed instances of accounts carrying out abnormal Market transactions and obtaining/transferring Silver in ways that are not intended in the game. We have investigated these issues and reinforced the logic behind the affected systems, correcting the error and preventing it from being abused again. This process will be complete by the time the servers open again after today's maintenance (October 2, 2018). All accounts found to have been directly related to the incident have been permanently banned. As for the items traded via the Market during this period, we will decide on further measures according to the scale and gravity of any abuses after we complete our investigation. We profoundly apologize for the inconvenience caused by these issues. We will keep you updated with more details as we continue to analyze and process the situation. Thank you.
[UPDATE] Scheduled Maintenance for October 2, 2018
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (October 2, 2018). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[Fan Art Festival Results] TOS Halloween Returns: BeWitching Soiree
Greetings Saviors! It’s time, once again, to announce the winners of the TOS Halloween Returns: BeWitching Soiree As always, we greatly appreciate all the hardworking artists who took the time to participate in this TOS Halloween theme. Anyway, as we mentioned before, prizes include: 500 TP + the next Goddess' Blessed Cube Costume + the In-Game Title ("Horror Nightr") and, of course, your art as an in-game loading screen. Prizes will still be delivered via GM message during the scheduled maintenance on Oct 02, however, the next Goddess' Blessed Cube Costume will be delivered to the winners when the Cube is officially announced. Also please note that votes shared by the same IP addresses have been removed. The results of the user vote are a reflection of this adjustment. As we mentioned in previous voting results announcements, we review the submissions again before releasing the final results. This includes checking IP addresses and accounts that have been newly created. Now, first, the Staff Picks! STAFF PICKS Staff Ines Title: Little Red Quarrel Hood and the Big Druid Woolf Server Name: Silute Team Name: Abstract Staff Sun Title: Power Overwhelming Server Name: Telsiai Team Name: Artsy_Ink Staff Bin Title: Awoo!!! Server Name: Telsiai Team Name: Kihseki Staff Bob Title: The Warlock Dance Server Name:Silute Team Name: Sirup Staff Amy Title: Chibi Halloween Server Name:Fedimian Team Name: Lumenaurum Staff Chan Title: Trick or treat , as you wish Server Name: Silute Team Name: Hyosarean And now, the pieces chosen by you! Title: Sorry Succubus Server Name: Klaipeda Team Name: Monstz Title: Bewitched by you Server Name:Telsiai Team Name: Shakie Title: Pumpkins for Tonight Server Name: Telsiai Team Name: Eccles Title: Anything for Candies Server Name: Telsiai Team Name: Shiseptiana Title: Trick or Treat, choose wisely Server Name: Klaipeda Team Name: Onishima Title: Fortune Teller Server Name: Klaipeda Team Name: Lovkin Title: Prieš Medžio Dieną Server Name: Telsiai Team Name: nxLynz
On Recent Popo Point Issues
Greetings, Saviors. We have confirmed today that the recently-introduced Popo Points (announcement here) were incorrectly reset a few hours earlier than expected, causing some players to miss out on purchasing their desired items from the Popo Point Shop. If you were saving PP for an item and lost your points due to this issue, you may submit a ticket through our Support page and let us know which item you had intended to purchase from the Popo Point Shop. You may submit your ticket until EDT 23:59 of October 7, 2018 (tickets submitted after this date will not be processed). We will check the records on your account to determine whether your Popo Points would have reached the desired total in the hours that followed the early reset and, if sufficient, we will send you the item via GM Message. Keep in mind, however, that we will carry out this procedure only for items worth more than 100 PP. Depending on the number of submitted tickets, we will process your request within the next few days. Besides the early PP reset issue, we have also confirmed that, after the reset on October 1, Popo Points have not been correctly accumulating. We are currently investigating the source of the problem and we intend to compensate players for these inconsistencies when the Popo Point Shop reopens. Thank you for your understanding.