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[COMPLETE] Server Instability in [SA] Silute
Greetings, Saviors. We are aware that the '[SA] Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you. _____________________________________________________________________________________________________________________________________________ Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[COMPLETE] Server Instability in [SA] Silute
Greetings, Saviors. We are aware that the '[SA] Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you. _____________________________________________________________________________________________________________________________________________ Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[COMPLETE] [Resolved] Known Issue: October 11, 2018
Greetings, Saviors. The following issue has recently come to our attention. Issues with the Out Comes the Full Moon event [UPDATE] The issue where players could not receive the Mini Moon has been fixed but there still remains the issue where the Mini Moon is invisible to the player. Those of you being shown the message "you cannot join the daily event now" will already have a Mini Moon that is invisible so you can still proceed with collecting the fragments. We will let you know through the announcements after we've applied the patch to resolve the issues for the invisible Mini Moon and text errors in the event NPC. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] About further Restricted Accounts and Item, Silver Recovery
About Restricted Accounts We have to announce the today completed procedures with extra restricted accounts. Just like we announced on the former announcements that we have already punished the one conducted such illegal behaviors. And during that process we also restricted A. Those who shared same IP address, especially who have trade record during this incident. B. Those who registered and sold items with excessive overpricing. But there still could be innocent users could be effected on both cases above, we’ve been conducted an extra investigation on those users. Since the nature of this investigation, it requires play pattern and all-inclusive verification. We also apologize for that much of time consumed during this procedure. Today, the investigation process has almost completed and we also sent each person a compensation that we caused another inconvenience. I would suggest to log in and check if the accounts are now safe and back to normal, and the items are received on message box correctly. We also apologize for that we didn’t give correct and sufficient information via ticket or any other channel. Even to process such investigation in Top priority but it is true that we didn’t announce sufficient information to calm the restricted users during this work. We will be going to provide more detailed information with the reasons categorized reasons something for example, like A and B above. With Item and Silver Recovery As we announced on 2nd of October 2018, “Actions Against Illegal Silver Acquisition and Market Abuse”, the ones whom still facing with missing item, or a Silver are mostly the process of retrieve/recovery is not yet completed. We also have found some players from the forum that still facing issues with item recovery or the silver, with this investigation and the process comes to complete, we expect the recovery will also going to be done. Which means, there will be only two status will be left. Those who considered as Abuser will going to stay as permanent Ban or those who considered as a normal user will going their item or silver will be recovered. There will be no, partial result something like taken partial silver with no item issues. We expect everything to be completed on upcoming maintenance. Again we apologize for those who faced such inconveniencies and for your patience for waiting for us. [UPDATE] Silver returned to the player's market retrieve tab will be able to be withdrawn after a 24 hour wait period. Items returned to the market retrieve tab can be withdrawn immediately.
[UPDATE] Scheduled Maintenance for October 10, 2018
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (October 10, 2018). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Goddess' Blessed Cube: Oct 10, 2018
Important: All the Goddess' Blessed Cubes follow the updated item list regardless of the date it was purchased. This policy will be standard unless stated otherwise. e.g. Goddess' Blessed Cube A (purchased in November of '16), B (purchased in January of '17) and C (purchased in May of '17) will all follow the item list the most current.
[UPDATE] Full Moon Attendance Check
Greetings, Saviors! Attendance Check is back for the spooky season with new rewards to win every day, including two exclusive cosmetic items! Event Period FROM the scheduled maintenance on October 10, 2018 TO the scheduled maintenance on November 13, 2018 Who Can Participate - Characters of level 50 and above How to Participate STEP 1. Visit the Attendance Check Helper in the city of Klaipeda to receive Sweet Dumpling x3 plus a new prize every day for 24 days during the event period! See Daily Prizes below. STEP 2. Receive a special prize on Halloween day! Simply login to the game on October 31 and talk to the Attendance Check Helper to receive Attribute Points: 1000 x3! Daily Prizes - Receive a new prize every day at the Attendance Check Helper! DAY 01. Green Dumpling Helmet x1 DAY 02. Jumbo Dumpling (14 Days) x3 DAY 03. Enhancement Card: 500 (14 Days) x3 DAY 04. Challenge Portal Scroll (14 Days) x3 DAY 05. Miracle Seeds (14 Days) x3 DAY 06. Premium Awakening Stone (14 Days) x3 DAY 07. Stat Reset Potion (14 Days) x1 DAY 08. EXP Tome (14 Days) x3 DAY 09. Warp Scroll 10x Box x2 DAY 10. 5-Star Gem Abrasive (14 Days) x3 DAY 11. Enchant Scroll (14 Days) x3 DAY 12. Goddess Sculpture (14 Days) x3 DAY 13. Hair Dye Box (7 Days) x1 DAY 14. Silver Anvil (14 Days) x2 DAY 15. Party Firecracker (14 Days) x3 DAY 16. Urgent Repair Kit x5 DAY 17. Soaked Monster Card Album (14 Days) x3 DAY 18. Instanced Dungeon One Entry Voucher (14 Days) x3 DAY 19. [Event] Elixir of HP/SP Recovery x10 DAY 20. Golden Anvil (14 Days) x2 DAY 21. Megaphone 50x Box x1 DAY 22. Looting Chance Potion (14 Days) x5 DAY 23. Soul Crystal x5 DAY 24. Top Secret Royal Scrolls x1 (back costume) Important - Items with time limits (“14 Days”) cannot be traded or transferred to other characters, so make sure to receive them on your preferred character. - Hair Dyes obtained from this event can only be applied to wigs. They cannot be applied to hairstyles. - The event NPC, along with any unused Sweet Dumplings, will be automatically deleted at the end of the event period.
[UPDATE] Out Comes the Full Moon
Greetings, Saviors! The full moon is coming out to spook and amaze the Kingdom’s night dwellers. Get your personal mini-moon and collect Full Moon Fragments for daily rewards and more! Event Period FROM the scheduled maintenance on October 10, 2018 TO the scheduled maintenance on November 13, 2018 Who Can Participate - Characters of level 50 and above How to Participate STEP 1. Visit the Full Moon Kupole in the city of Klaipeda to receive your own Mini Full Moon, a personal satellite that follows you around everywhere you go. STEP 2. After receiving a Mini Full Moon, complete quests or defeat boss monsters (Instanced Dungeons, Field Bosses, Challenge Mode) until you collect Full Moon Fragment x20. Every quest you complete earns you one Fragment, while defeated bosses will give you two each. STEP 3. Return to the Full Moon Kupole and deliver the Full Moon Fragments and Mini Full Moon to receive your daily rewards! You will get all of the following items each time. - Attribute Points: 100 x5 - Blessed Shard x2 - Sweet Dumpling x2 - Challenge Portal Scroll (14 Days) x1 STEP 4. Collect Full Moon Fragments every day and receive even more rewards for your team’s total participation count! Here are the prizes you can win according to the number of times you deliver the 20 Fragments. 5 times = Jumbo Dumpling (14 Days) x5 10 times = Skill Reset Potion (14 Days) x1 15 times = Title: Waiting for a Full Moon x1 20 times = Knapsack x1 (back costume) STEP 5. Even after you receive your daily rewards, you can still have fun with the Mini Full Moon! Simply talk to the Full Moon Kupole again after delivering your 20 Fragments of the day to receive a Mini Full Moon that grows according to the number of Full Moon Fragments you collect! STEP 6. Complete quests and defeat boss monsters to collect Full Moon Fragments with your Mini Full Moon, and watch as it grows from day to day! When you are done growing your Mini Full Moon, you can simply deliver it back to the Kupole along with all the Full Moon Fragments you collected. You can also check with the Kupole to see a list of the players that collected the most Fragments. Important - Participation in this event is counted on a per-team basis. Daily counts reset at 00:00 (server time). - Full Moon Fragments cannot be traded, but they can be transferred via Team Storage. - Full Moon Fragments will not drop from boss monsters with over 30 levels of difference from your character. - Full Moon Fragments will not drop from boss monsters in Remnants of Bernice or quests. - Full Moon Fragments will drop only to the player or party that delivers the last blow to the defeated boss monster. If the last blow is delivered by a player in a party, all participating party members will receive Full Moon Fragments. If the defeated boss monster was summoned by a Card Album, only the individual player who deals the last blow will receive the Fragments. - You cannot grow your Mini Full Moon while you are gathering Fragments for the daily reward. Also, Fragments collected for the daily reward do not count towards your growing moon, and vice-versa. You cannot use Fragments collected with a growing moon for the next day’s daily reward. - The list of players who collected the most Fragments counts the 10 teams in your server who obtained the most Full Moon Fragments with a growing moon throughout the event period. If two players collected the same number of Fragments, the player who delivered them first will be shown higher on the list. - Items with time limits (“14 Days”) cannot be traded or transferred to other characters, so make sure to receive them on your preferred character. - The event NPC, along with any unused Full Moon Fragments and Sweet Dumplings, will be automatically deleted at the end of the event period.
[COMPLETE] Temporary restricted accounts are now lifted
Greetings, Saviors The process with temporary account restriction is now completed Most of the accounts we're having a problem with over-retrieved Silver and its now back to normal state. For those who temporarily restricted we sending compensation as follows. - Exp Tome (14 days) x 7 - Jumbo Dumpling (14 days) x 5 - Token time extension - 4 hrs The accounts still on hold even after this announcements are that one who involved with Illegal silver acquiring process or those who registered the over-priced item to purposely wants to move illegal silver into possession. Thank you for your long awaiting and understanding for the current issue. Sincerely, IMCStaff