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Party EXP Bonus Icon Removed from UI
Greetings, Saviors! We’ve been receiving some reports recently about missing party EXP bonus in dungeon/mission auto-matched parties. We would like to assure you that, while the EXP bonus icon no longer appears in the Character Info window, it is applying correctly as intended, meaning your characters are still receiving the EXP bonus every time you run a dungeon/mission in an auto-matched party. We offer our apologies for the misunderstanding and remind you to send in a ticket via our Support page if you run into any other issues. Thank you.
[COMPLETE] Official Website and Forum Maintenance - May 10th, 2017
Greetings Saviors, We would like to announce that the Official Website and Forums may be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 03:00 - 03:15 May 10th, 2017 [EDT] 03:00 - 03:15 [BRT] 04:00 - 04:15 [CET] 10:00 - 10:15 [SGT] 16:00 - 16:15 Sincerely, IMC Staff
[UPDATE] Known Issue: November 18, 2020
Greetings, Saviors! The following issues have come to our attention. - The Harvest Festival: Grow a sapling of your own! event is currently ongoing unlike it was announced on the event page. We will re-address the issue after solving it. → The issue has been fixed. Please re-login to solve the issue. If you re-log into the game, the planted seeds will be harvested after 1 minute and the fixed reward will be given. (Please refer to the modified event page.) We will send 10 [Event] Blessed Seed to the Mail Box. Please receive the item within 1 week, until November 25, 2020. - Some of the Skill Balance content of the future updates was included in the patch note on November 16-17. We have modified the misguided contents and we apologize deeply for the inconvenience. [UPDATE]- The 'damage increases by 25%' in the tooltip of Sauk Savinose Dysnai Leather Armor is currently misguided as 'healing increases by 25%'. The actual effect of the Armor is applied as 'damage increases by 25%' and the tooltip will be corrected during the scheduled maintenance next week on November 24, 2020. Thank you for your patience and understanding. Regards, IMC staff
Compensation for Teams Deleted during TOS W Merge
Greetings Savior, We would like to announce the measures that will be taken to compensate the users that had their team deleted from [SEA] Telsiai during the [Tree of Saviors W] server merge. Please refer to the following announcement for the details of the policy. Target - Users who have teams on more than one of the target servers (SEA, KR, JPN) that have applied for team recovery Period After the Scheduled maintenance on April 25, 2023 ~ June 6, 2023 23:59 (KST) Category Details Period # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on April 25, 2023～May 2, 2023 23:59 (KST) → Recovered on May 9, 2023. 2nd Request: May 2, 2023～May 8, 2023 23:59 (KST) → Recovered on May 15, 2023. 3rd Request: May 10, 2023～May 16, 2023 23:59 (KST) → Recovered on May 23, 2023. 4th Request: May 17, 2023～June 6, 2023 23:59 (KST) → Recovered on June 13, 2023. Procedure Category Details Overview # For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. # The recovered team will be moved to a separate Steam account from the one you're using. ※ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ※ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) Procedure 1. Create a new Steam account separate from your current Steam account 2. Access Tree of Savior with your newly created Steam account and create a new team ※ The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. ※ The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information] 1. Name of the Steam account where the transferred team currently exists: 2. Newly created Steam account name : 3. Newly created team name in your newly created Steam account : 4. The server for the deleted team you want to move : (Laima/Medeina/Telsiai) 5. The deleted team name you want to transfer : ※ Please write the title of the ticket as [Account Recovery]. ※ If you are applying to transfer a team other than the one that was deleted in the server consolidation, you will be removed from the target. ※ Duplicate applications will be processed based on the last application. ※ If your transfer is complete, you will not be eligible to reapply. ※ If your team transfer application contains inaccuracies or doesn't meet the criteria, you may not be transferred. Others # If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. ※ Integration policies and other details can be changed in the future.
[UPDATE] Temporary Maintenance: September 19, 2022
Greetings, Saviors! We will conduct temporary maintenance on every server due to server stabilization: [Maintenance Period] [EST] 13:10 to further notice [CET] 19:10 to further notice [SGT] 02:10 to further notice [BRT] 15:10 to further notice The compensation for the temporary maintenance will be given to your mailbox and removed within 2 weeks. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
[COMPLETE] Scheduled Maintenance for August 23rd, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance for August 23rd, 2016. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Quick look on 64 bits Update
Hello saviors, Have a quick look on 64 bits update:) Don't forget to turn on the English subtitles!
Facebook: Goddess Blessed Screenshot (Rosy Floret)
Greetings Saviors! The Goddess Blessed Screenshot event is here:) Take a screenshot of your character in the Rosy Floret Costume and participate in the event to get awesome rewards! Period From March 23, 2021 at EST 00:00 To April 11, 2021 at EST 23:59 Who can Participate - All saviors How to Participate STEP 1. Go to the event post uploaded on Facebook. [Link] STEP 2. Leave a comment in the post. - The comment must include the following: 1) A screenshot of your character wearing the Rosy Floret Costume besides Rank B or C. (Must show your team name on the screenshot) 2) The correct server/team name of the character. (Must match with the screenshot) ※ Pressing ‘Like’ and 'share' on the event page on facebook will increase the winning chance! Reward - Reward will be given to 10 saviors in total by random. Rewards: Attribute Point Box (S rank) Rosy Floret Erhu(Trade X, Team Storage O), Rosy Floret Scarlet Blossom Costume Selection Box (Only contents can be traded), Rosy Floret Violet Blossom Costume Selection Box (Only contents can be traded), Rouge Blossom Costume Selection Box (Only contents can be traded) - Winners will be announced on the event page on April 12, 2021. - Following rewards will be given to 10 users during the scheduled maintenance on April 13, 2021. Important - Characters on the screenshots must wear at least 1 Rosy Floret costume. (Rank B and C are excluded) - Screenshots of the winners can be uploaded on our website and Facebook winner announcing post. - Rewards will be sent to the Mailbox and be deleted after 2 weeks. - Incorrect server/team name of the character will not be counted. - Changing the team name before/after the winner announcement will not be counted. - Screenshot must contain the team name of your own. - Inappropriate comments including things such as slander, insults, and hate speeches will not be counted. - Any participation after the event period will not be counted.
Changes Regarding Upcoming Big Update
Greetings saviors, Due to the big update on March 15, 2022, there will be some changes to the contents during the scheduled maintenance on March 15, 2022! 1. Due to adjustment in monster level, Blockade Battle and Weekly Boss Raid will be temporarily restricted. - Contents: Blockade(Boruta, Giltine), Weekly Boss Raid, every guild mission - The contents will be closed from March 14 at 00:00 (server time) to scheduled maintenance on March 15 due to adjusting the level of monsters. 2. The procedure and the reward of Blockade Battle will be changed. - You will be able to participate in Blockade Battle even when you haven't seized the spot in GTW. - Fire Flame Earring Fragment will be added to the reward of Blockade Battle 1st~6th rank. 3. Dimensional Collapse Point and Uphill Defense Mission will be deleted. - When right-clicking the Dimensional Collapse Point Multiply Token and Uphill Defense Multiply Token, Exchange Medal equal to the items' selling price in the Exchange Shop will be given. - You can exchange the Dimensional Collapse Point/Uphill Defense Multiply Token Box with the Exchange Medals by opening and right-clicking them. [Target Item] Dimensional Collapse Point x3 Multiply Token Uphill Defense x3 Multiply Token Dimensional Collapse Point x3 Multiply Token (Untradable) Uphill Defense x3 Multiply Token (Untradable) - 1,000 Mercenary Badge will be given when right-clicking 1 Dimensional Collapse Point 1 Entry Voucher. - Mercenary Badge reward from Dimensional Collapse Point, Uphill Defense Mission can now be obtained in Weekly Boss Raid. 4. The tutorial/guide system will be deleted. The details for the Next Big Update will be announced on the patch note for March 15, 2022. Please stay tuned until then! Thank you.