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Weekly Question and Answer – August 19th, 2016
Q. It seems as if the level difference when entering the Siaulai Mission has greatly increased. Are there any plans to increase the penalty ratio according to the now widened level difference? A. We widened the level difference in order to allow for more convenient and faster match-making. This will of course mean that the penalties will have to be adjusted accordingly. We are currently testing different ratios and will apply them as soon as we figure out something that works well. They will be mentioned in the patch notes when they are applied, so please pay close attention to future patch notes. Q. A lot of time on the EXP Tomes seem to be wasted while we travel back and forth between maps or wait in queue for the instanced dungeons. Are there any plans to make them more user friendly? A. We have received a lot of feedback regarding the EXP Tomes and are currently considering many options. We wish to improve them as to allow players to be able to use them to their full potential. We are looking forward to announcing improved versions in the near future. Q. Protecting the "Torch" for 3 minutes during the Siaulai Mission seems to be a bit too long and tiresome. Will there be any chance of re-balancing that particular part of the mission? A. Thanks to player feedback, we have decided to take a close look into improving the game play experience of the Siaulai Mission. While unable to tell you the specifics, we are testing various variations in order to find a good balance. We will make an announcement with more details after the finishing touches are made. Please be on the lookout for any related announcements. Q. When will we able to enter Cut-scenes in Party Quests and not get stuck? A. The particular bug has been fixed in the August 16th Scheduled Maintenance. We offer our most sincere apologies in the inconvenience it had caused before getting fixed, and wish to thank all of you that have endured before it got fixed.
[UPDATE] [Fan Art Festival] TOS Revelation
Greetings Saviors! This time around the Fan Art Festival theme is… Your Revelation! We want to know: If you had received your very own revelation from one of our Goddesses, in what form would it be? Would they have appeared in your dreams to deliver their message? Or perhaps through a heavenly voice echoing from beyond the clouds? Show us how you would receive your very own revelation! We will be accepting submissions from now until December 15th 23:59 EST. From December 17th 03:00 EST until December 22nd 03:00 EST voting will commence. PRIZES INCLUDE: 500 TP + A Surprise Gift + In-Game Title (“One of A Kind”) + Your art as an in-game loading screen (Prizes will be given out during the scheduled maintenance on December 24th. The surprise gift will be the next costume to appear in the Goddess' Blessed Cube). [UPDATE] Due to delay of the schedule, the images will be applied to the loading screen during the scheduled maintenance on December 31st. We are sorry for inconvenience. Similar to the previous festival, a total of 10 pieces will be chosen. - 5 pieces will be picked by User Vote by receiving the most "Likes" by the Forum Users. - 5 pieces will be personally picked by Staff (after users have voted). HOW TO ENTER: Log into the TOS Official Forum and upload your art to the Fansite / Fan Art Category. The title of your post should start with “[SUBMIT]” and should include the name of your piece. Inside your post, make sure to write the Title, Your Server Name, and Team Name plus a short description of your art. When the submission period ends, an official voting thread with all the works of art will be created by the Staff. Only the "likes" received in this official thread will be counted as user votes. Art Requirements: Format: JPG/PNG/PSD Size: 1920*1080px, 300dpi The art must be related to the theme Acceptable mediums: - Illustration - Comic panels - An image that utilizes in-game screenshots or material. - Real-life photography, or images that utilize such, will not be accepted - Please note: We will exclude votes cast by forum accounts that shared the same IP addresses after reviewing the accounts. The results of the user vote are a reflection of this change. Policies and Disclaimers imcGAMES will not be held responsible for (a) any contest disruptions, injuries, losses or damages, caused by events beyond the control of imcGAMES; (b) damages caused by plagiarized work submitted by the artist; or (c) inconvenience caused by human error or typographical errors in the rules or promotional material. ImcGAMES reserves the right to change, suspend, or cancel the contest if, in imcGAMES discretion, intervening circumstances warrant such action. Contest Overview: This contest is held by imcGAMES and is open to all Tree of Savior fans. Artist interested in participating may submit a design of fan artwork. Please keep in mind that vote selling of any kind is discouraged and could result in disqualification. General Contest Conditions: By entering this competition, you are granting us a non-exclusive perpetual license to reproduce images of your artwork into in-game loading screens and in posts on the forums (forum.treeofsavior.com) when introducing the works selected. Artworks selected might undergo modification when applying them to loading screens. Artworks will not be used for any other purpose than that which is stated here. Loading screen images are subject to change without prior notification. Original Work of Authorship: By submitting your work you hereby warrant and represent that your submitted art is, in fact, original works of authorship on your part and have not been copied, in whole or in part, from any other work and do not violate, misappropriate or infringe any copyright, trademark or other proprietary rights of any other person or entity. You may not post materials that are sexually explicit, offensive to certain groups, or generally inappropriate for the game’s T rating. Artists who violate these policies are subject to disqualification from entry and should plagiarism or IP theft be confirmed, imcGAMES holds the rights to revoke all benefits and prizes given to the artist.
Preview: Tree of Savior Zachariel Release and Integration of Region
Greetings, Saviors. To bring new encounters and expanded adventures to Tree of Savior, the current servers: [NA] Klaipeda, [EU] Fedimian, and [SA] Silute will be merged into a single server named ‘Zachariel’ on Tuesday, July 15, 2025 (KST). The new Zachariel server will unite Saviors from various regions, forming a diverse community that transcends language and culture. We believe this significant change will inject vitality into the game, fostering more dynamic strategies and collaboration in an enriched gameplay environment. Saviors from your favorite guilds and regions will be able to find new goals to work towards, while those who aren't tied to a guild or region will be able to create their own unique groupings. No new installations or changes are required to access Zachariel Server. Simply launch the Tree of Savior client through Steam as usual, and you will automatically connect to the merged server. In the meanwhile, [SA] Silute TP Product Sales will be restricted due to this Server Merge. TP product sales in the SA server will be temporarily restricted starting from the date of this announcement. This is due to price standardization to align with NA/EU server pricing. To celebrate the launch of Zachariel, we have prepared a variety of exciting events for all Saviors. In particular, special rewards will be awarded for the first Guild Territory War after the integration. The first Guild Territory Wars (GTW) held in the Zachariel server will offer special rewards. Guilds that occupy the Champion League regions — 'Genar Field', 'Aqueduct Bridge Area', and 'Baron Allerno'.— will receive a commemorative guild flag engraved with a text and image of the guild’s choice. Additionally, amazing login rewards will be distributed to all players who log into the Zachariel server within the first 7 days after the merge. We’ve also prepared refreshing summer events and adorable new mounts to accompany your journey. We look forward to seeing your exciting adventures unfold in the new Zachariel server. ※ The details of the event will be notified in the future announcement. Zachariel integrations are guided by the following policies: Tree of Savior Global Merge Policy - Date: Scheduled maintenance on July 15, 2025 - Target: [NA] Klaipeda, [EU] Fedimian, and [SA] Silute - Server Name: [North America] Zachariel Category Major Integration Policies If you only have a team on 1 server # The team is transferred without changes except for the reset categories If you have teams on more than one server # Only the information from one team, selected based on the criteria below, will be transferred, and no other team's information will be transferred. (The following criteria will be applied to determine which teams are transferred) 1. Team with more premium TPs 2. Team with higher team levels (experience) 3. Team with more characters created 4. Team with later team creation dates # Premium TPs are transferred to the final team after all teams' information is summed. - They are also transferred if they were converted to points using TP-packaged items. # For further activation of teams not selected by the above criteria, you will need to apply by creating a new STEAM account. - The details of the procedure will be announced in a separate announcement in the future. Guild # General Guild - If the Guild Master's team is transferred, the guild will also be transferred and any guild members not transferred will be removed from the guild. - If the Guild Master's team is not transferred, the guild will be disbanded and the guild members will be changed to a guildless status. - If there are two guilds with the same guild name, the later created guild will be renamed to "Guildname_1" and will receive a “Guild Name Change Voucher”. # TOS Support Guild - If your team is a member of a TOS Support Guild, it will be transferred to the TOS Support Guild on the [NA] Klaipeda server. - The Guild Master/general guild member's rank and privileges are retained. # Not in a guild - If the team being transferred is not in a guild, it will be transferred as a guildless status. ※ Premium TPs are paid products, excluding free/event TPs. ※ Data related to teams/characters/companions deleted before the integration will be unrecoverable after the integration. Reset Categories Category Details Ranking (Record) # GTW Spot Capture Guilds # Ranking/Records of the following contents - Blockade Battle, Joint Strike Raid, Weekly Boss Raid, Remnants of Bernice, Fishing, etc Guild # Guilds that do not meet the integration conditions # GTW tariff, Applications, Guild Tower, Declare War, etc Other # If you have a duplicate team name - The team name of the first team to claim it is retained - However, even if the team name is claimed first, if the account hasn't been accessed within one year at the time of the integration, the team name of the other team with the access record will be retained. - If all teams have not accessed within a year, the first team to do so keeps the team name. - Other teams that don't keep their team name will be renamed to "Team name_1" and will be given a “Team Name Change Voucher”. # Items listed for sale in the market - These items will be unregistered and moved to your Market Retrieve Tab. # Installed User Shops - All installed user shops such as Food Table, Repair Shop, Spell Shop, and Equipment Maintenance Shop will be removed # Chat, Party ※ Fishing Etching and Team Battle League are unavailable from July 07 ~ the scheduled maintenance on July 15. ※ Guild Territory War will not be held on July 13. ※ The following contents will be unavailable during July 14 ~ the scheduled maintenance on July 15. - Blockade Battle, Weekly Boss Raid, and Remnants of Bernice ※ Please receive the ranking rewards (ex; Blockade Battle) before the maintenance on July 15, as all rankings and records will be reset. - As the servers are merged, all servers will use [NA] Klaipeda (EST) Time Zone. - The duration of various contents will be changed to be the same as [NA] Klaipeda. The changes are as follows. Before After Server Time (EST) Guild Territory War CET 20:00~21:00 BRT 20:00~21:00 CET 02:00~03:00 BRT 22:00~23:00 20:00~21:00 Blockade Battle Sunday Entry Time CET 06:00~18:00 BRT 07:00~19:00 CET 12:00~00:00 BRT 08:00~20:00 06:00 ~ 18:00 Monday Entry Restriction CET 18:00~06:00 BRT 02:00~07:00 CET 06:00~12:00 BRT 02:00~08:00 00:00 ~ 06:00 Entry Restriction for Weekdays CET 05:00~06:00 BRT 06:00~07:00 CET 11:00~12:00 BRT 07:00~08:00 05:00 ~ 06:00 Before After Server Time (EST) Joint Strike Raid 12:00 PM CET 12:00 BRT 12:00 CET 18:00 BRT 14:00 12:00 10:00 PM CET 22:00 BRT 22:00 CET 04:00 BRT 00:00 22:00 Team Battle League 1st CET 16:00~18:00 BRT 17:00~19:00 CET 22:00~24:00 BRT 18:00~20:00 16:00~18:00 2nd CET 22:00~24:00 BRT 21:30~23:30 CET 04:00~06:00 BRT 00:00~02:00 22:00~24:00 ※ Details regarding server integration may change in the future.
[SA] Maintenance Extended (Server Expansion)
Greetings, Saviors. We would like to notify [SA] Silute players that the schedule for this week’s maintenance in the server has been extended in order to complete the following tasks: - Move [SA] service to a different provider; - Expand server capacity; - Increase server equipment; - Upgrade server performance; - Address stability issues affecting the region. Please refer to the schedule below: [EDT] 01:00 to 11:00, April 10, 2018 [BRT] 02:00 to 12:00, April 10, 2018 Note that this extension will only apply in [SA] Silute. All other servers are expected to open at the time announced in the patch notes of April 10, 2018. Thank you for your patience and understanding.
[RESOLVED] Known Issues: January 24, 2018
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) TP Purchase Error [RESOLVED] - Players have reported encountering an error message ("An unexpected error occurred while authorizing your transaction. Please try again.") when attempting to purchase TP bundles at the TOS Steam shop. We are currently in contact with Valve to discover the source of the issue and address it as soon as possible. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[NA] Territory Wars Second Beta Test
Greetings, Saviors! After the first testing period in April, we’re getting ready to start another round of official Territory Wars beta tests in [NA] Klaipeda. The process will be similar to the first week of testing, with 6 days of GTW sessions and multiple rewards for participation and feedback. If you’re interested in joining, make sure to read the entire announcement for all the gameplay changes and feedback/reward details. Testing Schedule This Territory Wars test is scheduled to take place from May 23 to May 28, 2018 (6 days). Like the last tests, the sessions will only be available in [NA] Klaipeda , and they will open every day from EDT 22:00 to 23:00. GTW Gameplay Changes The following are changes that were made to the Territory Wars system after the first round of tests. Anything not mentioned here should behave in the same way as in the previous testing period. If you need a refresher on the basics of GTW, click here to watch our video released in April. Spot Areas - Galeed Plateau and Inner Wall District 8 will be replaced by Aqueduct Bridge Area and Baron Allerno. Safe Zone We created a Safe Zone for the first version of GTW in order to prevent players from being attacked right after entering the Spot Area, but we found two problems with it during the first tests: 1) Skills could be used inside the Safe Zone to block other players. 2) Skills could be used inside the Safe Zone to attack players as soon as they step out of it. Because of these issues, we have removed the Safe Zone and replaced it with a system where, upon entering a Spot Area, your character will now gain momentary invincibility. The invincibility buff will disappear after 5 seconds if you move, or if you use an attack or skill. If your character remains motionless after entering the Spot Area, the buff continues to stay active. Keep in mind, however, that you will not be able to use Dispeller or Omamori items while the invincibility buff is enabled. Amplifiers - Destroying an Amplifier will now grant your guild a bonus of +5 points for every point obtained inside the Spot (10 stacks maximum). - Destroying an Amplifier will also grant members of your guild +5 movement speed and a 30% damage increase in PvP combat (does not stack). - The Amplifier buffs remain active until a different guild seizes the Spot. - Amplifiers will now respawn not only when a different guild seizes the Spot, but also 3 minutes after being destroyed. Boss Monsters During the last period of tests, one problem stood out to us regarding boss monsters: the boss in Inner Wall District 8 would occasionally enter the Safe Zone near the entrance to Steel Heights, becoming impossible to attack. To address issues like this, we have improved boss monster AI and adjusted the buff rewards as follows: - Defeating a boss monster will now not only reduce damage taken by 30%, but also give you immunity to knockdown and knockback. - Boss monsters will now appear in intervals of 10 minutes. Tree Root Crystals Tree Root Crystals will now appear in different color variations all over the Spot Area. Each color of Crystal grants you a specific type of buff when destroyed. Speed Crystal - Drastically increases your movement speed. - Duration 5 seconds. Regeneration Crystal - Immediately restores 30% of your HP and SP, then 500 of each every second. - Duration 30 seconds. Attack Crystal - Increases the damage you deal and the damage you receive by 50% each. - Duration 30 seconds. Defense Crystal - Reduces the damage you receive and the damage you deal by 50% each. - Duration 30 seconds. - Tree Root Crystal buffs will not stack with each other. - Each buff is automatically canceled when you abandon the Spot Area map. - The new Tree Root Crystals will generate randomly every 120 seconds. Respawn Location If you become incapable of combat inside the Spot Area map, you can now choose to respawn not just in the nearest city, but also in your Guild Tower (if your guild has one) or a player’s Base Camp (if a Squire in your party has one installed). Also, respawning in your nearest city will now automatically transport your character to the Goddess Statue for convenience. Points UI - The guild currently seizing the Spot will no longer display in the points UI. - Guilds with 0 points will also not display in the UI. - Guilds with the same number of points (if 1 point or above) will display in order starting from the guild who last acquired or lost points. Results UI - Corrected the graphics to display in English as intended. Templars - Templar characters can now use the Warp To Guild Member skill to move inside the Spot Area as well. Participation Rewards 1) Guilds that have participated at least once in a Territory Wars session during the test period: - [Event] Talt x300 (sent to Guild Storage) 2) Individual players that have participated at least once in a Territory Wars session during the test period: - Instanced Dungeon Multiply Token (14 Days) x4 - Goddess Sculpture (14 Days) x5 - Jumbo Dumpling (14 Days) x10 3) Guilds who have their first victory in the Territory Wars during the test period: - Recipe - Raid Portal Stone x10 (untradable, must be retrieved by a guild member at the Event Notice Board before the next Territory Wars session) 4) Daily attendance reward for individual players (received every day that you participate in at least one Territory Wars session): - Emergency Repair Kit x10 (untradable) 5) Five-day attendance reward for individual players (received after you participate in at least one session per day for five days): - Territory Wars Tester Armband (30 Days) x1 - Emergency Repair Kit x30 (untradable) These rewards will be sent during the testing period as soon as the requirements for the corresponding reward are met, via your Message Box (except for guild rewards). Remember that timed items are untradable and cannot be transferred via Team Storage. Feedback & Bonus Rewards Players participating in the Territory Wars test period are invited to leave their feedback about the new content through either our official forums or the Territory Wars survey linked below. Forum: [Gameplay Feedback >> Territory Wars] - make sure to create a NEW THREAD in the section Survey: [Guild Territory Wars Feedback] - answers accepted from May 24 to 29, 2018 ONLY We will be granting additional rewards to participants who contribute with good quality feedback through those channels. 1) Players who participate in the feedback survey: - Miracle Seeds x5 Conditions a) Your provided account/spec information must be accurate. b) Your participating character must be of level 100 or above. c) You must complete all the questions in the survey. 2) Players who leave good quality feedback in the forums: - Keistas Bravery Potion x20 - Keista Protective Potion x20 Conditions a) Your provided account/spec information must be accurate. b) Your participating character must be of level 100 or above. c) The content of your feedback must be at least 50 words long (excluding account/spec information). d) Your post must obey the forum's Conduct Guidelines. 3) Top 3 players who leave good quality feedback in the forums: - Title - No. 1 Territory Wars Tester x1 - Territory Wars Tester Armband (90 Days) x1 Conditions a) You must have completed the feedback survey. b) Your provided account/spec information must be accurate. c) Your participating character must be of level 100 or above. d) The content of your feedback must be at least 50 words long (excluding account/spec information). e) Your post must contain at least one suggestion to improve the fun or balance aspect of Territory Wars gameplay. f) Your post must obey the forum's Conduct Guidelines. Only [NA] Klaipeda teams are eligible for feedback rewards. These will be sent after the end of the testing period (TBA) via Message Box. Teams eligible for feedback rewards will be individually selected by the Staff according to the conditions mentioned above. Remember that timed items are untradable and cannot be transferred via Team Storage.
Odd Candy Bonus Temporarily On Hold
Greetings, Saviors. As mentioned in the ‘Halloween ’17: Final Week Changes’ announcement from November 13, during this week’s scheduled maintenance we distributed to every player a bonus of 2,000 Odd Candies as compensation for Halloween event issues. Due to further problems found in the distribution of this bonus, we have decided to temporarily put a hold on all messages sent containing the Odd Candy bonus until those problems can be solved. This means that you will not be able to retrieve the Odd Candies from the GM message in your lodge while the process is ongoing. Note that this measure does not affect Odd Candies that have already been retrieved from the message box. If you already received the bonus in your inventory, those Candies will not be removed. Thank you for your patience and understanding while the issues are being processed. We will make sure to notify you once they have been solved.
Scheduled Maintenance for December 7, 2021
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 7, 2021). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Known Issue: April 21, 2020
Greetings, Saviors! The following issue has come to our attention. - The malfunction of Ichor feature Due to the malfunction of the Ichors, we will block equipping and removing all Ichors temporarily. We will inform you by updating this announcement when the issue has become resolved. Thank you for your patience and understanding. Regards, IMC staff