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[UPDATED] Issues with Receiving TP Bundles
UPDATE: After looking at the 25 reports sent to us via Support ticket so far, the records show that the purchased TP bundles have already been successfully received in the large majority of the cases. A total of two cases require additional confirmation: one shows no records of TP bundle purchases on Steam; the other shows that the user did not yet attempt to retrieve the TP. We would like to remind you that, in order to receive your purchased TP, you need to click the TP button on the screen in-game and then click 'Use' on the TP bundle item you wish to receive. See our previous announcement here for more information. About the occasional delays in receiving TP bundles After a player purchases a TP bundle and tries to receive it in-game by clicking the 'Use' button, the process of connecting to Steam's server can sometimes fail, which stops the TP from being received immediately. This error is not permanent, however, and after some time the TP can be received by clicking the 'Use' button on the TP bundle one more time. We continue to search for ways to improve this and apologize for the inconvenience it may cause. Meanwhile, if you are still unable to receive your purchased TP after several tries over a considerable period of time, or if you encounter any other issue related to TP purchase or retrieval, kindly send us a Support ticket so we can look further into the issue. Thank you. Greetings, Saviors. Some players have been reporting being unable to receive their purchased TP bundles in-game after clicking the ‘Use’ button. We’re currently investigating the source of this issue and would like to ask you to report any similar cases through our Support page. In your Support ticket, make sure to include your team and server information, and which TP bundle you purchased (100TP / 300TP / 500TP / 900TP). Please wait while we process your ticket; we will update you once we have a solution for this problem. Thank you. Sincerely, IMC Staff
[SA] Silute Server Connection Issues - May 29th, 2016
Greetings Saviors, We are aware that players may have been experiencing connection issues to the [SA] Silute server. This was due to some internal connection issues between the servers. The issue has been resolved at [EDT] 06:25 May 29th and you should now be able to access the game. Please let us know via the ticket system if you are still having trouble accessing the game after this point. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
[UPDATED] TP Bundles now available via the Steam Inventory Store!
Greetings Saviors! We are pleased to announce that you may now obtain TP bundles via the Steam Inventory Store. We will also be requesting Valve to take down the current DLC products from the store as they were acting as a stop-gap measure before the TP bundles became available. There are 4 different products for each region, 100TP / 300TP / 500TP / 900TP, and are priced accordingly to which region they are for. You will be able to purchase the TP bundles at the Steam Inventory Store. You will then have to receive them in-game by clicking the TP button and ‘using’ the item. Please be careful since you will no longer be able to refund the items after receiving them in-game. Please refer to the image below for more details. You can access the store via this link : http://store.steampowered.com/itemstore/372000/ [Important – Please read carefully] Each product will be released in four different versions, one specific to each region (NA, EU, SEA, SA). Each product will be redeemable only in its corresponding region (e.g. EU-exclusive TP bundles can only be redeemed in [EU] Fedimian). In regions with more than one server, each product can only be redeemed in one of the region's servers (e.g. players in the NA region can purchase a TP bundle and redeem it only in either Klaipeda or Orsha). [UPDATE - May 30th, 2016] It has come to our attention that the pricing for the 500TP Bundle for EU servers was incorrect. We have made a request that it be changed to the proper pricing and expect it to take effect soon. We apologize for any confusion this may have caused. [UPDATE - May 31st, 2016] It has come to our attention that players from Chile have not been able to see any products. This was due to a glitch in the pricing system and this has now been fixed. Please let us know via the ticket system if you still have trouble viewing products. Please specify the country you are playing from when doing so.
[COMPLETE] Scheduled Maintenance for May 31st, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[UPDATED][Hotfix] Implementation of Cross Server Automatic Party Matching
Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Recent Client Optimization Measures
Greetings, Saviors! Today on the blog we’re talking about our game client. Many of you have long been noticing that, when user numbers go up or during busy battle scenarios, the client’s response time tends to drop rather low. And in fact, while the game’s graphic engine is able to portray images with its distinctive unique 2d-like feel, it was suffering from a lot of performance-related problems. So, in this post, we want to notify the information about how much we improved in the new patch. The biggest issue with the current engine was the high number of draw call. Every time this number reached a certain level, the CPU would become overworked while the performance of GPU was underutilized. One of the main reasons behind this high number of draw calls was the abundance of particle effects. Whenever an enemy dies, or a character on screen attacks, and even when doing nothing, a large number of particle effects is required to render all the small objects moving in the background. - Particle Effect Batching In order to reduce the number of draw calls, we need to group together particles of the same type to create draw call batches. The problem is that most particles used are semi-transparent, so without depth sorting, they won’t be rendered the way we intend. The current engine prioritizes rendering accuracy, so particle effects of all types were mixed together, making batching impossible and increasing the number of draw calls. We considered, in this case, that improving the client’s performance was a more urgent matter and decided to slightly compromise the visual accuracy of the game in favor of allowing more batching. We’re also applying other measures to improve performance and reduce draw calls, such as exploiting multiple render targets, shadow processing optimization and character instancing. - Multiple Render Target - Shadow Processing Optimization and Character Instancing - We tested versions with and without the optimization measures applied and compared the results. - Chart Showing FPS (Frame Per Second) and MS (Millisecond per frame) Figures by time The top of the graph shows FPS variation (the higher, the better), while the bottom represents MS figures (where lower is better). With all the optimization measures applied, we witnessed an increase of approximately 2.5 times in minimum FPS. We were able to see that the gaming environment was improved greatly by the fact that by raising the minimum FPS allowed the game to maintain at least 60 FPS on the testing specifications. Note that these results were obtained in a testing environment and can differ depending on each user's PC specifications. However, the inconvenience caused by these problems is expected to reduce significantly in most situations. Besides of these issues, there are still some problems need to be optimized such as CPU multicore utilization and Graphics data-side optimizations. These measures are part of all efforts to continue providing a better environment to TOS players. Thank you.
[UPDATED] Temporary Connection Issues with the [SEA] Varena Server
Greetings Saviors, There was a slight issue with the [SEA] Varena Server where certain channels were unexpectedly shut-down. Details 1. Time: [EDT] 11:00 ~ 11:40, Sunday, May 29th, 2016 2. Problem: Unable to access certain maps. 1. Time: [EDT] 09:20 ~ 09:40, Sunday, May 29th, 2016 2. Problem: Unable to access certain maps The issue has been resolved. We are sincerely sorry for the reoccurance of the issue. Please let us know via the ticket system if you are having trouble accessing the game. As always, we thank you for you continued support, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
Steam TOS Service Improvement Plan
Greetings, Saviors! First of all, we would like to thank you for the love and support you’ve been showing for Tree of Savior. We hope this post addresses some of the most pressing issues you’ve been asking about and sheds some light on how we are working to improve them. Client Lag Issue The graphic engine optimization is currently in process. We had some major progress and the patch is being prepared. How much it smoothed the overall experience and improved the performance is going to be announced through our Dev Blog. Server Lag Issue As stated in our previous announcement, temporary restrictions limiting access for new players to Tree of Savior are now in place. We will alleviate the “slow server process speed” symptoms through temporary maintenance before we permanently solve this server lag issue. As previously announced, there have been other DDoS attacks on the [SA] Silute server. Every attack results in the particular machine getting banned, which means far lower machines compared to the user count, and we have been denied adding more machines to the server. The SA server shall be moved to a NA location due to the fact that normal service operation is practically impossible with the current local service provider. The regional pricing will remain the same even after the machine’s location transfer. The server will stay in NA until we find a good solution to the SA problem. Persistent Bot Problem The Bot Classifier for [SEA] Telsiai, [SA] Silute and [SEA] Varena servers is under maintenance and has not been fully operational. This is a problem related to DB backup, which cannot be solved easily and requires extended maintenance to fix, which is why we are putting it on hold for now. In the case of [SA] Silute, the problem should be solved and the situation normalized after today’s relocation. We also expect to solve the problem for [SEA] Telsiai and Varena and get back to normal operation on those servers as soon as possible. Why haven’t you applied to iTOS the same patch as kTOS? The regions for iTOS are more and diverse and applying a patch for each region takes some time. Our previous patches also had problems of that sort. Such problems resulted in the updates and the game access being unavailable. Also, after we update the Korean version and receive feedback from the users there, we sometimes end up making changes to it again, so getting a final version of the update that we can apply to iTOS can take some time. That is the reason why we were unable to apply patches frequently. Feedback and Communication from the Staff Are Insufficient From now on, we will have a regular Q&A time with the Dev Team based on the opinions from you, the users. Also, a CM will gather up questions raised on the forum and forward them to the Dev Team and provide our users with answers. Token Prices Our players have long been voicing out their opinions about the price of Tokens, and after some internal discussion we’ve decided to lower Token prices. We plan to compensate those who are currently using or have recently purchased Tokens as a result. Details will be announced in a separate news post. link : https://treeofsavior.com/news/?n=434 Thank you for reading and have fun playing Tree of Savior.
[UPDATED] TP Shop Token Prices Reduced
Greetings, Saviors! As announced through our developer’s blog, we will be permanently reducing the price of 30-day Tokens in the TP shop from 198 TP to 99 TP. Furthermore, we plan to compensate those who have already purchased and/or are currently using Tokens ahead of the price change. Make sure to read the details below. Price Reduction Schedule The new reduced Token prices will come into effect after our weekly maintenance on Tuesday, June 7, 2016. Users Eligible for Compensation Note: Conditions apply exclusively to regular 30-day Tokens. Event Tokens such as 7, 15 or 60-day Tokens will not be considered for compensation purposes. A. Those using at least one Token at the time of the price change. B. Those possessing at least one Token within their team at the time of the price change (includes those possessing a Veteran’s Pack DLC unopened in their Inventory or Message Box). Compensation Items Note: Compensation will be given to each eligible team individually (i.e. users with more than one team across multiple servers will receive compensation for each of their teams). - 99 TP per Token being used or possessed (according to the conditions above): sent directly to each eligible team’s Inventory - 7-day Token time extension (applied to all Tokens being used, regardless of type) Compensation Schedule Eligible users will receive compensation on the day of the price change during the weekly maintenance period (see schedule above). Sincerely, IMC Staff [UPDATE - FAQ] Q. Who will receive compensation for Tokens bought on the Market with silver? A. Compensation will be given to the player that has end ownership of the Token. This is due to the fact that we see the transaction between players on the Market as an agreement between the two on the exchange of ownership of items. As both players have agreed to change ownership of the item, the player that ends up with the item will be compensated.