[UPDATED] Issues with Receiving TP Bundles

UPDATE:

After looking at the 25 reports sent to us via Support ticket so far, the records show that the purchased TP bundles have already been successfully received in the large majority of the cases. A total of two cases require additional confirmation: one shows no records of TP bundle purchases on Steam; the other shows that the user did not yet attempt to retrieve the TP.

We would like to remind you that, in order to receive your purchased TP, you need to click the TP button on the screen in-game and then click 'Use' on the TP bundle item you wish to receive. See our previous announcement here for more information.

About the occasional delays in receiving TP bundles

After a player purchases a TP bundle and tries to receive it in-game by clicking the 'Use' button, the process of connecting to Steam's server can sometimes fail, which stops the TP from being received immediately. This error is not permanent, however, and after some time the TP can be received by clicking the 'Use' button on the TP bundle one more time. We continue to search for ways to improve this and apologize for the inconvenience it may cause.

Meanwhile, if you are still unable to receive your purchased TP after several tries over a considerable period of time, or if you encounter any other issue related to TP purchase or retrieval, kindly send us a Support ticket so we can look further into the issue. Thank you.

Greetings, Saviors.

Some players have been reporting being unable to receive their purchased TP bundles in-game after clicking the ‘Use’ button. We’re currently investigating the source of this issue and would like to ask you to report any similar cases through our Support page.

In your Support ticket, make sure to include your team and server information, and which TP bundle you purchased (100TP / 300TP / 500TP / 900TP). Please wait while we process your ticket; we will update you once we have a solution for this problem.

Thank you.

Sincerely,
IMC Staff