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[SA] Known Issues: Instability
Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.
Weekly Question and Answer – August 12th, 2016
1. I’m curious to know how auto-matching works in Team Battle League. Can you let us in on how the teams are matched together? The process of matching teams together for the Battle League involves two major steps. First, teams applying for the Battle League are sorted by the average level of their members. Then, the system compares the MMR of the sorted teams and searches for the best match within a limited MMR range. If the matching process is delayed, this MMR range is automatically adjusted to allow for a bigger difference between both teams and reduce waiting time. Along with these methods, our plan is to gradually improve the system so as to include Elo ratings in the matching process as well. 2. Having the guild master as the sole administrator of a guild can be a little inconvenient. Any plans to create a sort of sub-master for guilds? Having a single leader in a guild can in fact be less than ideal for the other members when the guild master isn’t around, especially in larger guilds. Because of this, we are planning to develop a new role of sub-master for guilds that want to assign one. This sub-master will have the authority to perform some of the same actions as the guild master, allowing members to participate in guild activities even when the guild master is not available. Nothing concrete has been settled about this feature yet, but we’ll keep you updated with more details in the future. 3. Will Rank 8 increase the current maximum level? Indeed, it will. As you know, level 280 corresponds to the current maximum of Rank 7. Applying the Rank 8 patch, then, will not only unlock the new classes we already introduced in our blog, but also expand the maximum level to 330 for characters and companions. And, of course, the maximum team level will also increase accordingly. 4. Sometimes the boss monster in “Guild Boss Hunting” doesn’t appear when it should. Is this being fixed? We are aware that this problem tends to occur at times during guild events, so to solve it, we’ve decided to adjust the conditions of the event. We’re in the process of developing a solution to this error and expect to apply the fix in a future patch. 5. We’ve waited long enough for the bunny costumes now, and the new swimwear costumes you released in Korea look really cute too. When can we expect them on Steam? If you’ve been waiting for the bunny series costumes and the new swimwear line, you’ll be pleased to hear that we’re planning on introducing them both on the TP Shop on Steam very soon. We’re very thankful for the interest the community has shown in our costume sets and will continue to develop new cosmetic items for those who enjoy personalizing their characters.
Temporary Maintenance - October 16, 2020
Greetings, Saviors! We will conduct temporary maintenance in all worlds due to [Halloween Event] Kedoran Special Merchant NPC overlapping with the Weekend burning NPC. [EST] 03:00 ~ 04:00 (October 16, 2020) [BRT] 05:00 ~ 06:00 (October 16, 2020) [CET] 09:00 ~ 10:00 (October 16, 2020) [SGT] 16:00 ~ 17:00 (October 16, 2020) The compensation for the temporary maintenance will be given to your mailbox and removed after a certain period, thus we suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Scheduled Maintenance of December 15~16, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 16, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Scheduled Maintenance for January 29~30, 2024
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (January 30, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[Fan Art Festival] What if Monsters were Human?!
Greetings Saviors! We are here with a Fan Art Festival:) This time around the Fan Art Festival theme is… What if monsters were human?! Hocus Pocus! Turn into a human ♬ What would it be like when monsters become a human?! Show us your creativity! Event Period - Fan Art Reception Period: From March 16, 2022 To April 17, 2022, before the voting thread. ※ It is to prevent misunderstanding about the deadline due to time differences. - Voting Period: From April 19, 2022 April 20, 2022 To April 25, 2022, 23:59 April 27, 2022 at 23:59 (EST) Who can Participate - All users How to Participate - Show us your creativity on how the monsters would look like if they were human and upload it on Forum>Fansites>Fan Art category. - Please write [Monster] on the head of the title. - Write the correct Title of the Artwork/Server/Team Name/Monster's Name in the context of the post. Rewards * Rewards will be given to 10 users - User picks - 5 saviors The voting thread will be on the Forum>Fansites>Fan Art category - GM picks - 5 saviors Rewards: In-Game Title (Hocus Pocus), [EVENT] 500TP, Your art as an in-game loading screen * Winners will be announced on May 2, 2022. * The rewards will be given during the scheduled maintenance on May 3, 2022. Art Requirements - Format: JPG/PNG/PSD - Size: 1920*1080px, 300dpi - The art must be related to the theme - Acceptable mediums: Illustration Comic panels ※ An image that utilizes in-game screenshots or material, Real-life photography, or images that utilize such, will not be accepted - Please note: We will exclude votes cast by forum accounts that shared the same IP addresses after reviewing the accounts. The results of the user vote are a reflection of this change. Important - The Fan Art can be posted on the website, SNS pages, Tree of saviors official Channel, and in-game, so the participation of the event is regarded as consenting to the uploads. - You may be penalized for stealing or plagiarizing someone else's work. - Fan artworks that don't fit the topic won't go up to the vote. - Incorrect Title of the Artwork/Server name/Team name of the character will not be counted. - Rewards will be sent to the Mailbox and be deleted after 2 weeks. - If the Artwork has problems such as sensationalism, violence, or hatred comment, it will be excluded and deleted. ▶ The voting for the artwork will be deleted. However, if the user sends us a modified version of the artwork, the voting can be started from 0 votes. Policies and Disclaimers imcGAMES will not be held responsible for (a) any contest disruptions, injuries, losses or damages, caused by events beyond the control of imcGAMES; (b) damages caused by plagiarized work submitted by the artist; or (c) inconvenience caused by human error or typographical errors in the rules or promotional material. ImcGAMES reserves the right to change, suspend, or cancel the contest if, in imcGAMES discretion, intervening circumstances warrant such action. Contest Overview: This contest is held by imcGAMES and is open to all Tree of Savior fans. Artist interested in participating may submit a design of fan artwork. Please keep in mind that vote-selling of any kind is discouraged and could result in disqualification. General Contest Conditions: By entering this competition, you are granting us a non-exclusive perpetual license to reproduce images of your artwork into in-game loading screens and in posts on the forums (forum.treeofsavior.com) when introducing the works selected. Artworks selected might undergo modification when applying them to loading screens. Artworks will not be used for any other purpose than that which is stated here. Loading screen images are subject to change without prior notification. Original Work of Authorship: By submitting your work you hereby warrant and represent that your submitted art is, in fact, original works of authorship on your part and have not been copied, in whole or in part, from any other work and do not violate, misappropriate or infringe any copyright, trademark or other proprietary rights of any other person or entity. You may not post materials that are sexually explicit, offensive to certain groups, or generally inappropriate for the game’s Trating. Artists who violate these policies are subject to disqualification from entry and should plagiarism or IP theft is confirmed, imcGAMES holds the rights to revoke all benefits and prizes given to the artist.
[Special] Arctic Winter Package
Greetings, Saviors! We have prepared special packages! Don't miss the chance to get strong:) Period From the scheduled maintenance on December 13, 2022 To the scheduled maintenance on January 3, 2023 Arctic Winter Entry Voucher Package 499TP Max: 5 per team Item Name Count Trade Delmore Battlefield: Goddess One Entry Voucher (Untradable) 10 Team Storage Only Memory of Flame One Entry Voucher (Untradable) 10 Team Storage Only Sinking Seizure: Goddess One Entry Voucher (Untradable) 10 Team Storage Only Turbulent Core: Goddess One Entry Voucher (Untradable) 15 Team Storage Only Turbulent Core (Auto/Solo) One Entry Voucher (Untradable) 15 Team Storage Only Arctic Winter Reward+ Package 399TP Max: 5 per team Item Name Count Trade Delmore Battlefield: Party (Hard) Add. Reward Voucher 15 Team Storage Only Division Singularity Additional Reward Voucher 15 Team Storage Only Sinking Seizure: Party (Hard) Add. Reward Voucher 10 Team Storage Only Turbulent Core: Party (Hard) Add. Reward Voucher 20 Team Storage Only Arctic Winter Enhance Package 179TP Max: 5 per team Item Name Count Trade [Lv.480] Enhance Aid (Untradable) 450 Team Storage Only Premium Enhance Aid 70 Team Storage Only Enhancement Coupon: 100,000 Silver 800 Team Storage Only Arctic Winter All in One Package 999TP Max: 1 per team Item Name Count Trade Arctic Winter Entry Voucher Package 1 Team Storage Only Arctic Winter Reward+ Package 1 Team Storage Only Arctic Winter Enhance Package 2 Team Storage Only Mount Voucher - Arctic Reindeer 1 Team Storage Only ※ Arctic Reindeer effect: Attack against target of every creature type +400, Movement Speed +3, Does not consume STA when jumping
Leticia's Secret Cube - August 30, 2022
Rank Item Quantity B Mercenary Badge: 10,000 1 B Combat Support Box 1 B Challenge Mode One Entry Voucher 3 B Enchant Scroll 1 C Mercenary Badge: 1,000 1 C Instanced Dungeon Reset Voucher 1 C Raid Portal Stone 10 C Challenge Mode One Entry Voucher 1
GM's Happy 2022 Present
Greetings Saviors! GM has prepared gifts to celebrate 2022:) Happy New Year saviors!! Period From January 7, 2022 To January 10, 2022 Who can Participate - All saviors How to participate STEP 1 Check your mailbox during the event period! STEP 2 Enjoy your time playing Tree of Savior:) - The gift for each day are as follows: Date Items January 7 (Fri) Attribute Points 10,000 (14 Days) x2 Challenge Mode One Entry Voucher (14 Days) x3 Premium Awakening Stone (14 Days) x5 January 8 (Sat) Division Singularity One Entry Voucher (1 Day) x2 Res Sacrae Raid: Auto(Hard) Add. Reward Voucher x2 Lv.460 Awakening Abrasive (Untradable) x5 January 9 (Sun) Res Sacrae Raid: Auto(Hard) One Entry Voucher (7 Days) x2 Golden Anvil (14 Days) x20 [Event] Ruby Anvil (14 Days) x10 [Lv.460] Enhance Aid (Untradable) x3 January 10 (Mon) Saint's Sacellum (Auto/Solo) One Entry Voucher (7 Days) x1 7 Star Gem Abrasive (14 Days) x3 Assister Card Album: Unique x4 Important - Items from the event can only be moved to Team Storage. - The date and time are based on server time. - Items will be given to the mailbox. - Rewards for the day can only be received within that day.