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[EDITED] Scheduled Maintenance for June 21, 2022
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 21, 2022). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Demon God's Temptation
Greetings saviors:) Demon God Ragana has visited the saviors in town! Offer her silver and get costumes by chance! Period FROM December 15, 2021 TO Juanuary 11, 2021 How to Participate STEP 1. Go to the [Ragana] NPC in the towns (Klaipeda/Orsha/Fedimian). STEP 2. Offer her 50,000 silvers and she might grant you with costumes by chance! - Even if you don’t get the costumes, you can exchange them with Demon God's Temptation Points collected by each offering. - 1 Demon God’s Temptation point will be given per each offering without reward. - Demon God's Temptation event items are sorted as [Legend/Unique/Magic] rank. Item Rank Details Legend Rank - Wings/Effect/Doll item will be given as a form of package. - No limits on the obtainable number of items. Unique Rank - Costume item will be given as a form of package. - No limits on the obtainable number of items. Magic Rank - Costume item will be given as a form of package. - No limits on the obtainable number of items. STEP 3. Go to the [Demon God's Temptation Points Store] and buy costumes by using Demon God's Temptation Points. ※ Items in the Demon God's Temptation Point Shop will be deleted at the following dates. Sweet: October 5, 2021 Criminal: November 9, 2021 STEM: December 7, 2021 TOSummer: January 4, 2022 Drip Drop: February 8, 2022 Good ol'days: March 8, 2022 Important - Consume Demon God's Temptation Points to exchange with the items in the Point Store. Points can be shared between teams. - Costume selection box from the [Demon God's Temptation] event can be exchanged into Demon God's Temptation Points. - Items from the Demon God's Temptation Points Store are not included in the number of acquisition limits per server. - [Wings/Effect/Doll] items exchanged from Demon God's Temptation Point Shop are given as a form of item, and [Costume] is given as a form of package. All contents from the package and items, exchanged by the points can only be moved to Team Storage. ※Contents described in this posting may be added, deleted, or changed due to updates.
Known Issue: February 25, 2020
Greetings, Saviors! The following issues have come to our attention. - The issue where the Sandra's Magnifier Large Box of Leticia's secret Cube is Sandra's Magnifier Box. The devs are currently aware and working to resolve the issues. We will inform you by updating this announcement when the issues have become resolved. We will send the shortfall via lodge mailbox during the following scheduled maintenance. Thank you for your patience and understanding. Regards, IMC Staff
[SA] Known Issues: April 4, 2018
Greetings, Saviors. The following issues have recently been reported. 1) Lag and Instability in [SA] Silute - Players in [SA] Silute have reported frequent lag and other server instability issues occurring on the server. Upon checking the server's condition, we have noted no apparent cause of instability in [SA] Silute. If you are being affected by lag and instability issues, kindly report them through a support ticket with information about your location, system specs and most importantly a video of the occurrence (you can upload the video on a platform like YouTube and include the link to it in your ticket), so we can investigate the problem further. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps will be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Particle Effect Optimization
Hello everyone, this is Tree of Savior Dev. team. This posting is about particle effect optimization. The performance of the client has improved a lot through 64-bit migration, DirectX 11 update&optimization, but the multi-core performance was not fully utilized. One of the most crowded tasks to the single-core was particle effects. Tree of Savior, where many monsters appear and multiple hit-type skills exist, improving the performance of particle effects was the biggest task. In addition, since the particle effect engine only allowed up to 8,192 particle effects, there was a problem that the effect could not fully appear when many effects occurred. We have increased the maximum effects to 32,768 by improving the engine, but as the number of effects increased, the frame dropped. To solve this problem, improvements were made to make full use of multi-cores for updating and expressing particles. With this improvement, we have verified that the frame remained similar even when the particle count limit was increased by 4 times. <Screenshot for comparison> ▲ Frame dropped - limit by 8,192 in the previous engine ▲ Frame dropped - limit by 32,768 in the previous engine ▲ Frames maintained - limit by 32,768 in the new engine We expect that a stable frame will be maintained even when playing 4 times more effects than before, and all particles that have been omitted in the past will be displayed normally. Additionally, with the improved particle output capability, particle scene can be richer which leads us to expect that the quality of various skills and effects will be improved. This particle optimization patch was applied during the scheduled maintenance on November 9. We will continue to work on creating interesting game scenes by continuously improving the engine and low-quality effects. Thank you.
[SA] Known Issues: Instability
Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.
[Goddess' Glory] Theme Survey
Hello, this is Tree of Savior. We'd like to conduct a survey about the costumes we've released in Tree of Savior through Goddess’ Glory (Blessed Cube, Leticia’s Secret Cube). Out of all the themes we've released, which one was your favorite? Let us know in the poll below, and we'll be sure to read through your comments and take them into consideration for future updates. We also have questions on what themes or designs you'd like to see in the future. We look forward to hearing from all of you Saviors! Survey Period - After the announcement ~ July 31st, 2023 (Mon) How to Participate - Click ‘Go to Survey’ to participate! ※ Once submitted, surveys can be edited within the period. Reward - Goddess Token (Vakarine) : 50,000 x3 ※ If the team name is not entered correctly, the reward will not be given. ※ Rewards will be delivered to your in-game mailbox in the future. Theme Preview ▶ Freshman School ▶ Halloween Costume Party ▶ Giltine Follower ▶ Twilight Star ▶ Summer! ▶ Midnight Christmas ▶ Magical Savior ▶ Mayflower Wedding March ▶ MusCATeer ▶ TOS Task Force ▶ Littleberk/Maru ▶ Ice Cold ▶ Criminal ▶ Armonia of Otherworld ▶ Tos Hero Thank you.
Scheduled Maintenance for November 8, 2022
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (November 8, 2022). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[COMPLETE] Scheduled Maintenance Extended (Feb 19)
UPDATE: Maintenance is now complete. Greetings, Saviors. We regret to inform that today's scheduled maintenance has been extended by 2 hours in all servers, due to issues that require further processing. Maintenance is therefore expected to be completed on the following schedule. [EST] 06:00 [BRT] 08:00 [CET] 12:00 [SGT] 19:00 We will update this announcement once maintenance is complete and the servers are open again. Thank you for your patience.