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Change of Channel numbers
Greetings, Saviors! We would like to announce that there will be a change of channel numbers starting from the scheduled maintenance on December 31st. Please relocate your personal shop or installation If you have placed them in the zones below. Otherwise, your shop or installation will be closed or removed when the channels are removed. The affected channels are as follow: Zone From To Variation Ashaq Underground Prison 1F 2 1 -1 Ashaq Underground Prison 2F 2 1 -1 Ashaq Underground Prison 3F 2 1 -1 Koru Jungle 2 1 -1 Knidos Jungle 2 1 -1 Dadan Jungle 2 1 -1 Nevellet Quarry 1F 2 1 -1 Nevellet Quarry 2F 2 1 -1 Novaha Assembly Hall 2 1 -1 Novaha Annex 2 1 -1 Novaha Institute 2 1 -1 Karolis Springs 2 1 -1 Letas Stream 2 1 -1 Pelke Shrine Ruins 2 1 -1 Absenta Reservoir 2 1 -1 Sienakal Graveyard 2 1 -1 Royal Mausoleum Workers Lodge 2 1 -1 Carlyle's Mausoleum 2 1 -1 Delmore Hamlet 2 1 -1 Royal Mausoleum Constructors' Chapel 2 1 -1 Delmore Manor 2 1 -1 Royal Mausoleum 1F 2 1 -1 Feretory Hills 2 1 -1 Royal Mausoleum Storage 2 1 -1 Royal Mausoleum 2F 2 1 -1 Delmore Outskirts 2 1 -1 Baron Allerno 2 1 -1 Mochia Forest 2 1 -1 Royal Mausoleum 3F 2 1 -1 Sutatis Trade Route 2 1 -1 Royal Mausoleum 4F 2 1 -1 Topes Fortress 1F 2 1 -1 Bellai Rainforest 2 1 -1 Royal Mausoleum 5F 2 1 -1 Topes Fortress 2F 2 1 -1 Zeraha 2 1 -1 Goddess' Ancient Garden 2 1 -1 Seir Rainforest 2 1 -1 Crystal Mine Lot 2 - 1F 2 1 -1 Escanciu Village 2 1 -1 Crystal Mine Lot 2 - 2F 2 1 -1 Entrance of Kateen Forest 2 1 -1 Fasika Plateau 2 1 -1 Owl Burial Ground 2 1 -1 Poslinkis Forest 2 1 -1 Mage Tower 1F 2 1 -1 Sicarius 1F 2 1 -1 Saknis Plains 2 1 -1 Mage Tower 2F 2 1 -1 Sicarius 2F 2 1 -1 Mage Tower 3F 2 1 -1 Dvasia Peak 2 1 -1 Starving Demon's Way 2 1 -1 Mage Tower 4F 2 1 -1 Sunset Flag Forest 2 1 -1 Mage Tower 5F 2 1 -1 Residence of the Fallen Legwyn Family 2 1 -1 Apsimesti Crossroads 2 1 -1 Main Building 2 1 -1 Grand Corridor 2 1 -1 Penitence Route 2 1 -1 Sanctuary 2 1 -1 Demon Prison District 3 2 1 -1 Demon Prison District 4 2 1 -1 2nd Demon Prison 2 1 -1 Demon Prison District 5 2 1 -1 Vilna Forest 2 1 -1 Uskis Arable Land 2 1 -1 Spring Light Woods 2 1 -1 Glade Hillroad 2 1 -1 Viltis Forest 2 1 -1 Roxona Reconstruction Agency West Building 2 1 -1 Laukyme Swamp 2 1 -1 Roxona Reconstruction Agency East Building 2 1 -1 Roxona Market 2 1 -1 Mokusul Chamber 2 1 -1 Ruklys Street 2 1 -1 Underground Grave of Ritinis 2 1 -1 Downtown 2 1 -1 Videntis Shrine 2 1 -1 Drill Ground of Confliction 2 1 -1 Resident Quarter 2 1 -1 Dingofasil District 2 1 -1 Storage Quarter 2 1 -1 Fortress Battlegrounds 2 1 -1 Alemeth Forest 2 1 -1 Barha Forest 2 1 -1 Nahash Forest 2 1 -1 Vera Coast 2 1 -1 Elgos Monastery Annex 2 1 -1 Ruklys Hall of Fame 2 1 -1 Elgos Monastery Main Building 2 1 -1 Extension 2 1 -1 Igti Coast 2 1 -1 Evacuation Residential District 2 1 -1 Ibre Plateau 2 1 -1 Grynas Trails 2 1 -1 Grynas Training Camp 2 1 -1 Grynas Hills 2 1 -1 Steel Heights 2 1 -1 Salvia Forest 2 1 -1 Ouaas Memorial 2 1 -1 Maven Abbey 2 1 -1 Khamadon Forest 2 1 -1 Inner Wall District 9 2 1 -1 Nheto Forest 2 1 -1 Outer Wall District 9 2 1 -1 Tevhrin Stalactite Cave Section 1 2 1 -1 City Wall District 8 2 1 -1 Tevhrin Stalactite Cave Section 2 2 1 -1 Jeromel Park 2 1 -1 Tevhrin Stalactite Cave Section 3 2 1 -1 Jonael Commemorative Orb 2 1 -1 Tevhrin Stalactite Cave Section 4 2 1 -1 Kule Peak 2 1 -1 Taniel I Commemorative Orb 2 1 -1 Arcus Forest 2 1 -1 Phamer Forest 2 1 -1 Martuis Storage Room 2 1 -1 Ziburynas Forest 2 1 -1 Mollogheo Forest 2 1 -1 Emmet Forest 2 1 -1 Pystis Forest 2 1 -1 Alembique Cave 2 1 -1 Syla Forest 2 1 -1 Yudejan Forest 2 1 -1 Zeteor Coast 2 1 -1 Mishekan Forest 2 1 -1 Iotheo Coast 2 1 -1 Lanko 26 Waters 2 1 -1 Sausis Room 9 3 2 -1 Epherotao Coast 2 1 -1 Lanko 22 Waters 2 1 -1 Sausis Room 10 2 1 -1 Valandis Room 2 2 1 -1 Valandis Room 3 2 1 -1 Teresh Forest 2 1 -1 Valandis Room 91 2 1 -1 Tekel Shelter 2 1 -1 Izoliacjia Plateau 2 1 -1 Narvas Temple 2 1 -1 Narvas Temple Annex 2 1 -1 Baubas Cave 3 2 -1 Baltinel Memorial 2 1 -1 Gliehel Memorial 2 1 -1 Frienel Memorial 2 1 -1 Starry Town 2 1 -1 Feline Post Town 2 1 -1 Spell Tome Town 2 1 -1 Barynwell 27 Waters 2 1 -1 Outer Wall District 11 2 1 -1 Maven 31 Waters 2 1 -1 Inner Wall District 10 2 1 -1 Maven 32 Waters 2 1 -1 Outer Wall District 13 2 1 -1 Outer Wall Sewers 2 3 1 Northern Parias Forest 3 2 -1 Southern Parias Forest 2 1 -1
[SA] Known Issues: Instability
Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.
Patch Note Preview: May 6~7, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (May 7, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Scheduled Maintenance for December 4~5, 2023
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 5, 2023). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[UPDATE] (Ver.July 29th 19:00 server time) Recovery for Teams Deleted during Zachariel Merge
Greetings Savior, We would like to announce the measures that will be taken to compensate the users that had their team deleted from [NA] Klaipeda, [EU] Fedimian, and [SA] Silute Servers during the Tree of Saviors [Zachariel] server merge. Please refer to the following announcement for the details of the policy. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. Target 1. Users who have teams on more than one of the target servers (NA, EU, SA) that wishes for team recovery of teams that did not survive the merge 2. Users who wish to recover their dormant team Period After the Scheduled maintenance on July 16, 2025 ~ August 12, 2023 23:59 (KST) Category Details Period # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on July 16, 2025～July 22, 2025 23:59 (KST) → Recovered on July 29, 2025. 2nd Request: July 23, 2025～July 29, 2025 23:59 (KST) → Recovered on August 5, 2025. 3rd Request: July 30, 2025～August 5, 2025 23:59 (KST) → Recovered on August 12, 2025. 4th Request: August 6, 2025～August 12, 2025 23:59 (KST) → Recovered on August 19, 2025. Procedure - For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. ⚠️ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ⚠️ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) - There are three types of recovery for your consideration. Please submit an Official Ticket with all the necessary information corresponding to your specific recovery type. - Be aware that if your ticket lacks required information, we may request additional details, and your recovery will be processed based on the date all complete information is received. Please follow these steps if you're type A: A. Recovering a deleted team while keeping your merged team on the Zachariel server. - This applies if you wish to retain the team that was merged into Zachariel, but also want to restore another team that was deleted during the merge process. 1. Create a new Steam account separate from your current Steam account ◎ The recovered team will be moved to a separate Steam account from the one you're using ◎ 2. Access Tree of Savior with your newly created Steam account and create a new team - The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. - The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information - A] 1. Type of recovery: A 2. Name of the Steam account where the transferred team currently exists: 3. Newly created Steam account name : 4. Newly created team name in your newly created Steam account : 5. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 6. The name of the deleted team you want to transfer : Please follow these steps if you're type B: B. Recovering a deleted team after removing your merged team on the Zachariel server. - This option is for those who want to delete their merged team on Zachariel and instead restore a different team that was removed during the merge process. ◎ The deleted team will NOT be recovered after it is deleted. If you wish to save the currently merged team, please refer to the type A recovery of this post. ◎ 1. Fill out the information below and submit a ticket through the official contact channel. [Required Information - B] 1. Type of recovery: B 2. Name of the Steam account you’re using: 3. The server where the deleted team was: (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover: If you already filed in a recovery ticket and wish to change the Type of recovery, please send us a new ticket containing the information below: [Required Information - B-1] 1. Type of recovery: B-1 2. “Newly created team name in your newly created Steam account” you sent in the previous ticket: 3. Add “_1” to the end of the newly created team name: - Since we cannot delete Teams, if a Team exists with the same name as the old one when the recovery happens we will append _1 at the end, you can add 3. for a different free rename to be assigned. - Please note: Once your team name has been changed based on this agreement, we will not support further name changes. - This name change option only applies to users who submitted their recovery ticket before July 18th 00:00 server time. Please follow these steps if you're type C: C. Recovering a team when you have no merged team (due to account dormancy). - This applies if your account was converted to an inactive state and, as a result, no team was merged into the Zachariel server. 1. If you're prompted to create a new team when accessing the Zachariel server, please proceed with creating one first. 2. If the new team you created doesn't have the information you wanted transferred, please follow these steps: - Fill out the information below and submit a ticket through the official contact channel. [Required Information - C] - Edited on July 29th 19:00 server time 1. Type of recovery: C 2. Name of the Steam account where the deleted team currently exists: 3. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover : Others ▶ If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. Important - Please write the title of the ticket as [Account Recovery]. - If you are applying to transfer a team other than the one that was deleted in the server merge, you will be removed from the target. - Duplicate applications will be processed based on the last application. - After your transfer is complete, you will not be eligible to reapply. - If your team transfer application contains inaccurate information or doesn't meet the criteria, you may not be transferred. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. ↑Yes we are saying twice because this is important
Known Issue: February 25, 2020
Greetings, Saviors! The following issues have come to our attention. - The issue where the Sandra's Magnifier Large Box of Leticia's secret Cube is Sandra's Magnifier Box. The devs are currently aware and working to resolve the issues. We will inform you by updating this announcement when the issues have become resolved. We will send the shortfall via lodge mailbox during the following scheduled maintenance. Thank you for your patience and understanding. Regards, IMC Staff
Scheduled Maintenance for January 06~07, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (January 07, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[EDITED] Scheduled Maintenance for June 21, 2022
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 21, 2022). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[COMPLETE] Scheduled Maintenance Extended (Feb 19)
UPDATE: Maintenance is now complete. Greetings, Saviors. We regret to inform that today's scheduled maintenance has been extended by 2 hours in all servers, due to issues that require further processing. Maintenance is therefore expected to be completed on the following schedule. [EST] 06:00 [BRT] 08:00 [CET] 12:00 [SGT] 19:00 We will update this announcement once maintenance is complete and the servers are open again. Thank you for your patience.