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[UPDATE] (Ver.July 29th 19:00 server time) Recovery for Teams Deleted during Zachariel Merge
Greetings Savior, We would like to announce the measures that will be taken to compensate the users that had their team deleted from [NA] Klaipeda, [EU] Fedimian, and [SA] Silute Servers during the Tree of Saviors [Zachariel] server merge. Please refer to the following announcement for the details of the policy. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. Target 1. Users who have teams on more than one of the target servers (NA, EU, SA) that wishes for team recovery of teams that did not survive the merge 2. Users who wish to recover their dormant team Period After the Scheduled maintenance on July 16, 2025 ~ August 12, 2023 23:59 (KST) Category Details Period # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on July 16, 2025～July 22, 2025 23:59 (KST) → Recovered on July 29, 2025. 2nd Request: July 23, 2025～July 29, 2025 23:59 (KST) → Recovered on August 5, 2025. 3rd Request: July 30, 2025～August 5, 2025 23:59 (KST) → Recovered on August 12, 2025. 4th Request: August 6, 2025～August 12, 2025 23:59 (KST) → Recovered on August 19, 2025. Procedure - For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. ⚠️ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ⚠️ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) - There are three types of recovery for your consideration. Please submit an Official Ticket with all the necessary information corresponding to your specific recovery type. - Be aware that if your ticket lacks required information, we may request additional details, and your recovery will be processed based on the date all complete information is received. Please follow these steps if you're type A: A. Recovering a deleted team while keeping your merged team on the Zachariel server. - This applies if you wish to retain the team that was merged into Zachariel, but also want to restore another team that was deleted during the merge process. 1. Create a new Steam account separate from your current Steam account ◎ The recovered team will be moved to a separate Steam account from the one you're using ◎ 2. Access Tree of Savior with your newly created Steam account and create a new team - The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. - The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information - A] 1. Type of recovery: A 2. Name of the Steam account where the transferred team currently exists: 3. Newly created Steam account name : 4. Newly created team name in your newly created Steam account : 5. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 6. The name of the deleted team you want to transfer : Please follow these steps if you're type B: B. Recovering a deleted team after removing your merged team on the Zachariel server. - This option is for those who want to delete their merged team on Zachariel and instead restore a different team that was removed during the merge process. ◎ The deleted team will NOT be recovered after it is deleted. If you wish to save the currently merged team, please refer to the type A recovery of this post. ◎ 1. Fill out the information below and submit a ticket through the official contact channel. [Required Information - B] 1. Type of recovery: B 2. Name of the Steam account you’re using: 3. The server where the deleted team was: (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover: If you already filed in a recovery ticket and wish to change the Type of recovery, please send us a new ticket containing the information below: [Required Information - B-1] 1. Type of recovery: B-1 2. “Newly created team name in your newly created Steam account” you sent in the previous ticket: 3. Add “_1” to the end of the newly created team name: - Since we cannot delete Teams, if a Team exists with the same name as the old one when the recovery happens we will append _1 at the end, you can add 3. for a different free rename to be assigned. - Please note: Once your team name has been changed based on this agreement, we will not support further name changes. - This name change option only applies to users who submitted their recovery ticket before July 18th 00:00 server time. Please follow these steps if you're type C: C. Recovering a team when you have no merged team (due to account dormancy). - This applies if your account was converted to an inactive state and, as a result, no team was merged into the Zachariel server. 1. If you're prompted to create a new team when accessing the Zachariel server, please proceed with creating one first. 2. If the new team you created doesn't have the information you wanted transferred, please follow these steps: - Fill out the information below and submit a ticket through the official contact channel. [Required Information - C] - Edited on July 29th 19:00 server time 1. Type of recovery: C 2. Name of the Steam account where the deleted team currently exists: 3. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover : Others ▶ If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. Important - Please write the title of the ticket as [Account Recovery]. - If you are applying to transfer a team other than the one that was deleted in the server merge, you will be removed from the target. - Duplicate applications will be processed based on the last application. - After your transfer is complete, you will not be eligible to reapply. - If your team transfer application contains inaccurate information or doesn't meet the criteria, you may not be transferred. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. ↑Yes we are saying twice because this is important
Official Forum Maintenance - Sep 17, 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 Sep 17, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[Fan Art Festival] What if Monsters were Human?!
Greetings Saviors! We are here with a Fan Art Festival:) This time around the Fan Art Festival theme is… What if monsters were human?! Hocus Pocus! Turn into a human ♬ What would it be like when monsters become a human?! Show us your creativity! Event Period - Fan Art Reception Period: From March 16, 2022 To April 17, 2022, before the voting thread. ※ It is to prevent misunderstanding about the deadline due to time differences. - Voting Period: From April 19, 2022 April 20, 2022 To April 25, 2022, 23:59 April 27, 2022 at 23:59 (EST) Who can Participate - All users How to Participate - Show us your creativity on how the monsters would look like if they were human and upload it on Forum>Fansites>Fan Art category. - Please write [Monster] on the head of the title. - Write the correct Title of the Artwork/Server/Team Name/Monster's Name in the context of the post. Rewards * Rewards will be given to 10 users - User picks - 5 saviors The voting thread will be on the Forum>Fansites>Fan Art category - GM picks - 5 saviors Rewards: In-Game Title (Hocus Pocus), [EVENT] 500TP, Your art as an in-game loading screen * Winners will be announced on May 2, 2022. * The rewards will be given during the scheduled maintenance on May 3, 2022. Art Requirements - Format: JPG/PNG/PSD - Size: 1920*1080px, 300dpi - The art must be related to the theme - Acceptable mediums: Illustration Comic panels ※ An image that utilizes in-game screenshots or material, Real-life photography, or images that utilize such, will not be accepted - Please note: We will exclude votes cast by forum accounts that shared the same IP addresses after reviewing the accounts. The results of the user vote are a reflection of this change. Important - The Fan Art can be posted on the website, SNS pages, Tree of saviors official Channel, and in-game, so the participation of the event is regarded as consenting to the uploads. - You may be penalized for stealing or plagiarizing someone else's work. - Fan artworks that don't fit the topic won't go up to the vote. - Incorrect Title of the Artwork/Server name/Team name of the character will not be counted. - Rewards will be sent to the Mailbox and be deleted after 2 weeks. - If the Artwork has problems such as sensationalism, violence, or hatred comment, it will be excluded and deleted. ▶ The voting for the artwork will be deleted. However, if the user sends us a modified version of the artwork, the voting can be started from 0 votes. Policies and Disclaimers imcGAMES will not be held responsible for (a) any contest disruptions, injuries, losses or damages, caused by events beyond the control of imcGAMES; (b) damages caused by plagiarized work submitted by the artist; or (c) inconvenience caused by human error or typographical errors in the rules or promotional material. ImcGAMES reserves the right to change, suspend, or cancel the contest if, in imcGAMES discretion, intervening circumstances warrant such action. Contest Overview: This contest is held by imcGAMES and is open to all Tree of Savior fans. Artist interested in participating may submit a design of fan artwork. Please keep in mind that vote-selling of any kind is discouraged and could result in disqualification. General Contest Conditions: By entering this competition, you are granting us a non-exclusive perpetual license to reproduce images of your artwork into in-game loading screens and in posts on the forums (forum.treeofsavior.com) when introducing the works selected. Artworks selected might undergo modification when applying them to loading screens. Artworks will not be used for any other purpose than that which is stated here. Loading screen images are subject to change without prior notification. Original Work of Authorship: By submitting your work you hereby warrant and represent that your submitted art is, in fact, original works of authorship on your part and have not been copied, in whole or in part, from any other work and do not violate, misappropriate or infringe any copyright, trademark or other proprietary rights of any other person or entity. You may not post materials that are sexually explicit, offensive to certain groups, or generally inappropriate for the game’s Trating. Artists who violate these policies are subject to disqualification from entry and should plagiarism or IP theft is confirmed, imcGAMES holds the rights to revoke all benefits and prizes given to the artist.
Scheduled Maintenance for June 10~11, 2024
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 11, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Facebook: Goddess Blessed Screenshot - Good oldays
Greetings Saviors! The Goddess Blessed Screenshot event is here:) Take a screenshot of your character in the Good ol'days Costume and participate in the event to get awesome rewards! Period From October 1, 2021 To October 17, 2021 at EST 23:59 Who can Participate - All saviors How to Participate STEP 1. Go to the event post uploaded on Facebook. [Link] STEP 2. Leave a comment in the post. - The comment must include the following: 1) A screenshot of your character wearing the Good ol'days Costume Rank S or A. (Must show your team name on the screenshot) 2) The correct server/team name of the character. (Must match with the screenshot) ※ Pressing ‘Like’ and 'share' on the event page on facebook will increase the winning chance! Reward - Reward will be given to 10 saviors in total by random. [Rewards] - Attribute Point Box (S rank) x1 - Dazzling Glitterball x1 (Trade X, Team Storage O) - Good ol'days ALL Costume Box x1 (Only contents can be traded) - Winners will be announced on the event page on October 18, 2021. - Following rewards will be given to 10 users on October 19, 2021. Important - Characters on the screenshots must wear at least 1 Good ol'days costume from Goddess Blessed Cube. (Rank B, C, and costumes from Demon God's Temptation are excluded) - Screenshots of the winners can be uploaded on our website and Facebook winner announcing post. - Rewards will be sent to the Mailbox and be deleted after 2 weeks. - Incorrect server/team name of the character will not be counted. - Changing the team name before/after the winner announcement will not be counted. - Screenshot must contain the team name of your own. - Inappropriate comments including things such as slander, insults, and hate speeches will not be counted. - Any participation after the event period will not be counted.
Weekly Question and Answer – August 12th, 2016
1. I’m curious to know how auto-matching works in Team Battle League. Can you let us in on how the teams are matched together? The process of matching teams together for the Battle League involves two major steps. First, teams applying for the Battle League are sorted by the average level of their members. Then, the system compares the MMR of the sorted teams and searches for the best match within a limited MMR range. If the matching process is delayed, this MMR range is automatically adjusted to allow for a bigger difference between both teams and reduce waiting time. Along with these methods, our plan is to gradually improve the system so as to include Elo ratings in the matching process as well. 2. Having the guild master as the sole administrator of a guild can be a little inconvenient. Any plans to create a sort of sub-master for guilds? Having a single leader in a guild can in fact be less than ideal for the other members when the guild master isn’t around, especially in larger guilds. Because of this, we are planning to develop a new role of sub-master for guilds that want to assign one. This sub-master will have the authority to perform some of the same actions as the guild master, allowing members to participate in guild activities even when the guild master is not available. Nothing concrete has been settled about this feature yet, but we’ll keep you updated with more details in the future. 3. Will Rank 8 increase the current maximum level? Indeed, it will. As you know, level 280 corresponds to the current maximum of Rank 7. Applying the Rank 8 patch, then, will not only unlock the new classes we already introduced in our blog, but also expand the maximum level to 330 for characters and companions. And, of course, the maximum team level will also increase accordingly. 4. Sometimes the boss monster in “Guild Boss Hunting” doesn’t appear when it should. Is this being fixed? We are aware that this problem tends to occur at times during guild events, so to solve it, we’ve decided to adjust the conditions of the event. We’re in the process of developing a solution to this error and expect to apply the fix in a future patch. 5. We’ve waited long enough for the bunny costumes now, and the new swimwear costumes you released in Korea look really cute too. When can we expect them on Steam? If you’ve been waiting for the bunny series costumes and the new swimwear line, you’ll be pleased to hear that we’re planning on introducing them both on the TP Shop on Steam very soon. We’re very thankful for the interest the community has shown in our costume sets and will continue to develop new cosmetic items for those who enjoy personalizing their characters.
GM's Happy 2022 Present
Greetings Saviors! GM has prepared gifts to celebrate 2022:) Happy New Year saviors!! Period From January 7, 2022 To January 10, 2022 Who can Participate - All saviors How to participate STEP 1 Check your mailbox during the event period! STEP 2 Enjoy your time playing Tree of Savior:) - The gift for each day are as follows: Date Items January 7 (Fri) Attribute Points 10,000 (14 Days) x2 Challenge Mode One Entry Voucher (14 Days) x3 Premium Awakening Stone (14 Days) x5 January 8 (Sat) Division Singularity One Entry Voucher (1 Day) x2 Res Sacrae Raid: Auto(Hard) Add. Reward Voucher x2 Lv.460 Awakening Abrasive (Untradable) x5 January 9 (Sun) Res Sacrae Raid: Auto(Hard) One Entry Voucher (7 Days) x2 Golden Anvil (14 Days) x20 [Event] Ruby Anvil (14 Days) x10 [Lv.460] Enhance Aid (Untradable) x3 January 10 (Mon) Saint's Sacellum (Auto/Solo) One Entry Voucher (7 Days) x1 7 Star Gem Abrasive (14 Days) x3 Assister Card Album: Unique x4 Important - Items from the event can only be moved to Team Storage. - The date and time are based on server time. - Items will be given to the mailbox. - Rewards for the day can only be received within that day.
Facebook: Goddess Blessed Screenshot (STEM)
Greetings Saviors! The Goddess Blessed Screenshot event is here:) Take a screenshot of your character in the STEM Costume and participate in the event to get awesome rewards! Period From June 29, 2021 To July 18, 2021 at EST 23:59 Who can Participate - All saviors How to Participate STEP 1. Go to the event post uploaded on Facebook. [Link] STEP 2. Leave a comment in the post. - The comment must include the following: 1) A screenshot of your character wearing the STEM Costume Rank S or A. (Must show your team name on the screenshot) 2) The correct server/team name of the character. (Must match with the screenshot) ※ Pressing ‘Like’ and 'share' on the event page on facebook will increase the winning chance! Reward - Reward will be given to 10 saviors in total by random. Rewards: Attribute Point Box (S rank) STEM Planetary Orbits x1 (Trade X, Team Storage O) STEM ALL Costume Box x1 (Only contents can be traded) - Winners will be announced on the event page on July 19, 2021. - Following rewards will be given to 10 users during the scheduled maintenance on July 20, 2021. Important - Characters on the screenshots must wear at least 1 STEM costume from Goddess Blessed Cube. (Rank B, C, and costumes from Demon God's Temptation are excluded) - Screenshots of the winners can be uploaded on our website and Facebook winner announcing post. - Rewards will be sent to the Mailbox and be deleted after 2 weeks. - Incorrect server/team name of the character will not be counted. - Changing the team name before/after the winner announcement will not be counted. - Screenshot must contain the team name of your own. - Inappropriate comments including things such as slander, insults, and hate speeches will not be counted. - Any participation after the event period will not be counted.
Scheduled Maintenance for May 20~21, 2024
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (May 21, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.