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Regarding the Issue with GTW
Greetings Saviors. It had recently come to our attention that many players were barred from participating in Guild Territory Wars with an in-game message that said they could not participate for 14 days because of abandoning a guild. We have found out that this was caused by an error in the way which the game checked the player entry restrictions and guild membership and we will be patching the game to resolve the issue during our Scheduled Maintenance on February 19th, 2019. As the majority of our players could not participate in GTW, we deemed that it would only be fair that we reset the seize status for ALL SERVERS that resulted from GTW that just took place over the past two days. This means that tariffs will not be distributed to the guilds that successfully seized the spot areas, and all tariff rates for all cities across all servers will be manually reset until the next GTW session. Please note that the timed items related to the event(e.g. potions) will not be removed. The following items will be provided to ALL PLAYERS during this week's Scheduled Maintenance as compensation for the issue: - [GTW Event] Small Elixir of HP Recovery x20 - [GTW Event] Small Elixir of SP Recovery x20 - [GTW Event] Lv 15 Condensed HP Potion x20 - [GTW Event] Lv 15 Condensed SP Potion x20 - [GTW Event] Urgent Repair Kit x5 - [GTW Event] Lv 15 Condensed Movement Speed Potion x5 We apologize for the inconvenience we have caused over the issue and thank you again for your patience and understanding. Regards, Tree of Savior Team
Regarding the EU Fedimian Instances
Greetings Saviors. We have been receiving some user reports regarding disconnection issues and are currently in the verification process. Please, be assured that we will take the necessary measures should they be required. We will update this post as the situation develops. We apologize for any inconveniences and concerns you may have experienced. Sincerely, IMC Staff
Known Issues: May 17, 2018
Greetings, Saviors. The following issues have been recently reported: 1) Earth Tower Instability - Several players have reported crash and disconnection issues throughout Earth Tower. We are currently looking into the source of this issue and we will update this announcement once we obtain more details about the errors reported. If you are encountering this issue, kindly report it through a Support ticket along with the following information: 1) Did the crash/disconnection happen only to you or to all party members at the same time? 2) At what time and where did the issue happen? 3) Your location, PC specifications, internet connection and other details you may be able to provide. 4) Your lastreplay file (Steam/steamapps/common/TreeOfSavior/release/replay/lastreplay). Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Scheduled Maintenance for October 28~29, 2024
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (October 29, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[UPDATE] [RESOLVED] Issues Detected on the 'Silute' Server
Greetings, Saviors. We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you. Note: Please be advised that a compensation will be sent later on. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Demon God's Temptation
Greetings saviors:) Demon God Ragana has visited the saviors in town! Offer her silver and get costumes by chance! Period FROM December 15, 2021 TO Juanuary 11, 2021 How to Participate STEP 1. Go to the [Ragana] NPC in the towns (Klaipeda/Orsha/Fedimian). STEP 2. Offer her 50,000 silvers and she might grant you with costumes by chance! - Even if you don’t get the costumes, you can exchange them with Demon God's Temptation Points collected by each offering. - 1 Demon God’s Temptation point will be given per each offering without reward. - Demon God's Temptation event items are sorted as [Legend/Unique/Magic] rank. Item Rank Details Legend Rank - Wings/Effect/Doll item will be given as a form of package. - No limits on the obtainable number of items. Unique Rank - Costume item will be given as a form of package. - No limits on the obtainable number of items. Magic Rank - Costume item will be given as a form of package. - No limits on the obtainable number of items. STEP 3. Go to the [Demon God's Temptation Points Store] and buy costumes by using Demon God's Temptation Points. ※ Items in the Demon God's Temptation Point Shop will be deleted at the following dates. Sweet: October 5, 2021 Criminal: November 9, 2021 STEM: December 7, 2021 TOSummer: January 4, 2022 Drip Drop: February 8, 2022 Good ol'days: March 8, 2022 Important - Consume Demon God's Temptation Points to exchange with the items in the Point Store. Points can be shared between teams. - Costume selection box from the [Demon God's Temptation] event can be exchanged into Demon God's Temptation Points. - Items from the Demon God's Temptation Points Store are not included in the number of acquisition limits per server. - [Wings/Effect/Doll] items exchanged from Demon God's Temptation Point Shop are given as a form of item, and [Costume] is given as a form of package. All contents from the package and items, exchanged by the points can only be moved to Team Storage. ※Contents described in this posting may be added, deleted, or changed due to updates.
Known Issue: February 25, 2020
Greetings, Saviors! The following issues have come to our attention. - The issue where the Sandra's Magnifier Large Box of Leticia's secret Cube is Sandra's Magnifier Box. The devs are currently aware and working to resolve the issues. We will inform you by updating this announcement when the issues have become resolved. We will send the shortfall via lodge mailbox during the following scheduled maintenance. Thank you for your patience and understanding. Regards, IMC Staff
Scheduled Maintenance for May 20~21, 2024
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (May 21, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Weekly Question and Answer – August 12th, 2016
1. I’m curious to know how auto-matching works in Team Battle League. Can you let us in on how the teams are matched together? The process of matching teams together for the Battle League involves two major steps. First, teams applying for the Battle League are sorted by the average level of their members. Then, the system compares the MMR of the sorted teams and searches for the best match within a limited MMR range. If the matching process is delayed, this MMR range is automatically adjusted to allow for a bigger difference between both teams and reduce waiting time. Along with these methods, our plan is to gradually improve the system so as to include Elo ratings in the matching process as well. 2. Having the guild master as the sole administrator of a guild can be a little inconvenient. Any plans to create a sort of sub-master for guilds? Having a single leader in a guild can in fact be less than ideal for the other members when the guild master isn’t around, especially in larger guilds. Because of this, we are planning to develop a new role of sub-master for guilds that want to assign one. This sub-master will have the authority to perform some of the same actions as the guild master, allowing members to participate in guild activities even when the guild master is not available. Nothing concrete has been settled about this feature yet, but we’ll keep you updated with more details in the future. 3. Will Rank 8 increase the current maximum level? Indeed, it will. As you know, level 280 corresponds to the current maximum of Rank 7. Applying the Rank 8 patch, then, will not only unlock the new classes we already introduced in our blog, but also expand the maximum level to 330 for characters and companions. And, of course, the maximum team level will also increase accordingly. 4. Sometimes the boss monster in “Guild Boss Hunting” doesn’t appear when it should. Is this being fixed? We are aware that this problem tends to occur at times during guild events, so to solve it, we’ve decided to adjust the conditions of the event. We’re in the process of developing a solution to this error and expect to apply the fix in a future patch. 5. We’ve waited long enough for the bunny costumes now, and the new swimwear costumes you released in Korea look really cute too. When can we expect them on Steam? If you’ve been waiting for the bunny series costumes and the new swimwear line, you’ll be pleased to hear that we’re planning on introducing them both on the TP Shop on Steam very soon. We’re very thankful for the interest the community has shown in our costume sets and will continue to develop new cosmetic items for those who enjoy personalizing their characters.