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[SA] Known Issues: June 05, 2018
Greetings, Saviors. We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing this issue with the game, kindly share the screenshot of your Ping test result on the link below: https://forum.treeofsavior.com/t/ping-test-for-sa-silute-players-after-4-10-maintenance/379775 Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Scheduled Maintenance for June 5, 2018
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 5, 2018). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[SA] Known Issues: Instability
Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.
Official Forum Maintenance - Jun 03, 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 Jun 03, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[SA] Known Issues: May 31, 2018
Greetings, Saviors. The following issues have been recently reported: 1) Lag in [SA] Silute - [SA] Silute players have reported experiencing an increase in lag occurrences after the latest update of May 29, 2018, namely in the region of Sausys Room 9. Upon investigating the source of the issue, we have concluded that it was caused by the addition of new content during the update, which affected unrelated maps as well. We expect to increase the number of channels and rearrange them during the scheduled maintenance of June 5, 2018, in order to promote stable gameplay in the affected maps. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: May 30, 2018
Greetings, Saviors. The following issues have been recently reported: 1) Market Fees Not Updated - The new Market registration fees previously announced through the patch notes for May 29 failed to be applied during yesterday's scheduled maintenance. This means that you will continue to encounter the same Market fees as before for now. We plan to update the game with the new Market fees during the scheduled maintenance of June 5, 2018. After that date, you can expect the new Market fees to apply to all registered items. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Status of Event Items (Transcendence Changes)
Greetings Saviors, We previously announced a few changes to the transcendence system scheduled for the content update of May 29, 2018. These changes, however, were not applied to untradable event items obtained through events. The status of these items is as follows. 1. Items acquired from events will not have their transcendence reset. - This means that the items will remain the same as before. Nothing about them will change, and they will remain in possession of the corresponding player. 2. However, you will receive part of the total required amount of Blessed Gems to reach the final transcendence level of the item. The number of Blessed Gems you receive will correspond to the [amount required before the changes] minus the [amount required after the changes]. - These Blessed Gems can be retrieved from your Market's Retrieve tab after the scheduled maintenance of June 5, 2018. Our apologies for the confusion caused by the previous announcements on this subject. The following items are exempt from the recent transcendence changes: Abdochar [Untradeable] Sarkmis [Untradable] Skull Smasher [Untradable] Regard Horn Staff [Untradable] Heart of Glory [Untradable] Skull Breaker [Untradable] Emengard Dagger [Untradable] Wingshard Spear [Untradable] Regard Horn Pike [Untradable] Black Horn [Untradable] Regard Horn Crossbow [Untradable] Astra Bow [Untradable] Aspana Revolver [Untradable] Emengard Cannon [Untradable] Emengard Musket [Untradable] Emengard Shield [Untradable] Primus Oksinis Robe [Untradable] Primus Kaulas Leather Armor [Untradable] Primus Krisius Plate Armor [Untradable] Primus Oksinis Pants [Untradable] Primus Kaulas Leather Pants [Untradable] Primus Krisius Plate Pants [Untradable] Primus Oksinis Gloves [Untradable] Primus Kaulas Leather Gloves [Untradable] Primus Krisius Gauntlets [Untradable] Primus Oksinis Boots [Untradable] Primus Kaulas Leather Boots [Untradable] Primus Krisius Greaves [Untradable] [Event] Newt Robe [Event] Newt Leather Armor [Event] Newt Plate Armor [Event] Newt Pants [Event] Newt Leather Pants [Event] Newt Plate Leggings [Event] Newt Boots [Event] Newt Leather Boots [Event] Newt Plate Greaves [Event] Newt Gloves [Event] Newt Leather Gloves [Event] Newt Plate Gauntlets [Event] Pierene Sword [Event] Gale Slasher [Event] Lionhead Dagger [Event] Pygry Spear [Event] Sacmet [Event] Elga Rapier [Event] Vienarazis Mace [Event] Vienarazis Staff [Event] Windia Rod [Event] Silver Hawk [Event] Aufgowle Bow [Event] Double Stack [Event] Lionhead Cannon [Event] Dragoon Piper Primus Irellis Pants [Untradable] Primus Jevenellis Leather Pants [Untradable] Primus Basticle Plate Pants [Untradable] Primus Irellis Robe [Untradable] Primus Jevenellis Leather Armor [Untradable] Primus Basticle Plate Armor [Untradable] Primus Irellis Gloves [Untradable] Primus Jevenellis Leather Gloves [Untradable] Primus Basticle Gauntlets [Untradable] Primus Irellis Boots [Untradable] Primus Jevenellis Leather Boots [Untradable] Primus Basticle Greaves [Untradable] Primus Raffye Sword [Untradable] Primus Raffye Two-handed Sword [Untradable] Primus Raffye Mace [Untradable] Primus Raffye Staff [Untradable] Primus Raffye Rod [Untradable] Primus Raffye Two-handed Mace [Untradable] Primus Raffye Dagger [Untradable] Primus Raffye Spear [Untradable] Primus Raffye Pike [Untradable] Primus Raffye Rapier [Untradable] Primus Raffye Crossbow [Untradable] Primus Raffye Bow [Untradable] Primus Raffye Pistol [Untradable] Primus Raffye Cannon [Untradable] Primus Raffye Musket [Untradable] Primus Raffye Shield [Untradable]
Second Territory Wars Beta Test Complete
Greetings, Saviors! The second GTW testing period in [NA] Klaipeda is officially over, and once again we would like to thank all the guilds who participated in the six days of Territory Wars sessions. Similar to what happened after the first round of tests, we will continue performing unofficial tests, this time on all server regions. Make sure to read all the details below. Rewards 1) As the official test period has ended, guilds will no longer be eligible for Territory Wars participation rewards. 2) Survey and forums feedback rewards will be sent to the selected teams during the scheduled maintenance of June 12, 2018. Remember that only feedback received until May 29, 2018 will be considered for these rewards. Unofficial System Tests Although the official open test period has ended, we will continue performing additional test sessions on all servers to correct map entry/point count errors and other problems that occurred during the test period, and further assess GTW behavior in the servers' live setting. These tests, however, are not intended for general participation. 1) These tests will take place in all servers. The sessions in each region may follow different schedules according to the needs of the test and the characteristics of each server region. Also, the schedule of the tests may be altered at any time without prior notice. 2) Although guild members may still be allowed to enter the Spot Areas during the additional tests, entering a session will not make you eligible for rewards. 3) The additional tests may not have a regular duration. The sessions may be interrupted, shortened or extended according to the needs of the test. 4) We cannot guarantee regular performance or stability in any of the additional test sessions. 5) You may see occasional system messages related to Guild Territory Wars in all servers. Thank you again to all the guilds who joined us in the GTW tests so far. We will use the data collected during this test to improve optimization and playability issues and prepare for implementation according to how the development of the Territory Wars progresses. Stay tuned for more news!
Maintenance Extended - May 29, 2018
Greetings, Saviors. We would like to inform that today's scheduled maintenance is being extended for 2 more hours. We therefore expect to complete the maintenance by the following time: [EDT] 07:00 [BRT] 08:00 [CEST] 13:00 [SGT] 19:00 We will update this announcement and the patch notes for May 29 when maintenance is complete. Thank you for your patience and understanding.