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Known Issues: July 11, 2018
Greetings, Saviors. The following issues have recently been reported. 1) [FIXED] Unintended Soundtrack Reverb - An unintended reverb effect was affecting the background tracks of specific maps in the game. This issue is now fixed. Please restart your client in order to apply the changes. 2) [FIXED] Incorrect Cube Items Listed in Beauty Shop - The Goddess' Blessed Cube item preview in the Beauty Shop UI was displaying an incorrect list of items. This issue is now fixed. Please restart your client in order to apply the changes. 3) [FIXED] GTW System Messages Missing - Guild Territory Wars system messages alerting players of the beginning of the session were not appearing in the game. This issue is now fixed. Please restart your client in order to apply the changes. 4) [FIXED] Incorrect Soccer Event System Messages Displaying - The game was displaying unintended system messages about soccer events. This issue is now fixed. Please restart your client in order to apply the changes. 5) Incorrect Item Listed In Uphill Defense Shop - The Uphill Defense Shop has been reported to incorrectly list Megaphone (14 Days), while not listing the 6-Star Gem Abrasive item which should be included in the shop. This issue will be corrected during the scheduled maintenance of July 17, 2018. Thank you for your understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Scheduled Maintenance for April 21~22, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (April 22, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
I WANT YOU for the GM RAID
Greetings, Saviors! We are planning another GM Field Boss Raid event. Feel free to apply to participate by following the instructions below! Application Period FROM October 19th, 2019 TO October 26th, 2019 Who Can Participate - Players of level 350 and above Event Schedule KLAIPEDA: November 5th, 21:30 EDT FEDIMIAN: November 7th, 07:00 CEST TELSIAI: November 12th, 20:00 SGT SILUTE: November 14th, 22:30 BRT How to Participate STEP 1. Visit this link and fill out your application for the event. STEP 2. You will need to write down the following information for us to review your application. 1) Your Server 2) Team Name 3) The name of the Character you will be using to participate in the event STEP 3. We will be picking a maximum of 25 players from each Server and make a separate post to announce the final participants of the event. STEP 4. you will be summoned to the event zone by the GM on the scheduled event time. Important - You must be logged in before the start of the event or you may be forfeited from participating! - The maximum number of players accepted for the event will be 25 players per Server.
[COMPLETE] Official Forum Maintenance - March 22th, 2017
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 March 22th, 2017 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
Scheduled Maintenance for February 24~25, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (February 25, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
List of Issues: July 13, 2020
- The issue that the attribute Druid: Wolf Spirit isn't applied on Lycanthropy. >> The tooltip of the skill will be corrected. - The issue that the damage of Summon Familiar skill isn't changed by equipping a weapon. - The issue that cannot receive buff during Sanctuary: Liberty(Physical). >> You cannot receive any buffs during Sanctuary: Weaken, applied after Sanctuary: Liberty(Physical). - The issue that the evasion rate of skill Redemption is not normally applied. >> It's normally applied, but the icon or marks are not shown. - The issue that hair dye is not applied to hair. >> The hair dye only applies to hairs that never changed their style. >> The hair dye is for the wig, and thus will be applied on the wig. - The issue that Moringponia targets to watch the NPC, and not the player. - The issue that unable to connect the game due to commander existed. >> This is a temporary issue. If the message pops up, please try to re-connect after a moment. - The issue that the motion emoji does not show on the UI. >> Click "^_^" on the right of the chat tab, then select "motion". The motion emoji window will pop up. (new) - The issue that Steam guard is not applied in game. >> You should activate the steam guard on mobile. >> How to activate steam guard: https://forum.treeofsavior.com/t/how-to-activate-steam-guard-in-game/413886 (new) - The issue that the Annihilation skill cooldown is generated for 5 seconds, after using Ritirarsi. (new) - The issue that speech bubble is not applied in game. >> You should set it on information window. - The issue that additional damage of skill Aspergillum is not normally applied. - The issue that the effect of skill fade is not normally applied in challenge mode. - The issue that damage is increased due to combination skills between the barrier and a certain skill. - The issue that Steam Guard is not applied in-game. - The issue that the reward of Stamp Tour does not transfer to Team Storage. - The issue that cannot receive the final reward for Stamp Tour. - The issue that already cleared guild quest is not counted. - The issue that players can be forced to participate in parties by a certain command. - The issue that Pit-a-pet Dress glows supernova.
Scheduled Maintenance for December 18~19, 2023
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 19, 2023). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Temporary Maintenance Notice - January 3, 2019
Greetings Saviors, We will be holding a temporary maintenance to resolve the issues with Instanced Dungeon Entries resets on Telsiai and Silute servers. This maintenance is expected to take place on the following schedule: [SGT] 05:00 PM - 05:30 PM [BRST] 07:00 AM - 07:30 AM Note that this maintenance will affect TELSIAI AND SILUTE SERVERS only. We will update this announcement once the maintenance is complete. The following items will be issued as compensation for the temporary maintenance to all Telsiai and Silute users: - EXP Tome (14 days) x1 - Instanced Dungeon Reset Voucher (14 days) x3 - Saalus Mission One Entry Voucher (5 days) x3 Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
[UPDATE] (Ver.July 29th 19:00 server time) Recovery for Teams Deleted during Zachariel Merge
Greetings Savior, We would like to announce the measures that will be taken to compensate the users that had their team deleted from [NA] Klaipeda, [EU] Fedimian, and [SA] Silute Servers during the Tree of Saviors [Zachariel] server merge. Please refer to the following announcement for the details of the policy. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. Target 1. Users who have teams on more than one of the target servers (NA, EU, SA) that wishes for team recovery of teams that did not survive the merge 2. Users who wish to recover their dormant team Period After the Scheduled maintenance on July 16, 2025 ~ August 12, 2023 23:59 (KST) Category Details Period # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on July 16, 2025～July 22, 2025 23:59 (KST) → Recovered on July 29, 2025. 2nd Request: July 23, 2025～July 29, 2025 23:59 (KST) → Recovered on August 5, 2025. 3rd Request: July 30, 2025～August 5, 2025 23:59 (KST) → Recovered on August 12, 2025. 4th Request: August 6, 2025～August 12, 2025 23:59 (KST) → Recovered on August 19, 2025. Procedure - For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. ⚠️ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ⚠️ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) - There are three types of recovery for your consideration. Please submit an Official Ticket with all the necessary information corresponding to your specific recovery type. - Be aware that if your ticket lacks required information, we may request additional details, and your recovery will be processed based on the date all complete information is received. Please follow these steps if you're type A: A. Recovering a deleted team while keeping your merged team on the Zachariel server. - This applies if you wish to retain the team that was merged into Zachariel, but also want to restore another team that was deleted during the merge process. 1. Create a new Steam account separate from your current Steam account ◎ The recovered team will be moved to a separate Steam account from the one you're using ◎ 2. Access Tree of Savior with your newly created Steam account and create a new team - The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. - The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information - A] 1. Type of recovery: A 2. Name of the Steam account where the transferred team currently exists: 3. Newly created Steam account name : 4. Newly created team name in your newly created Steam account : 5. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 6. The name of the deleted team you want to transfer : Please follow these steps if you're type B: B. Recovering a deleted team after removing your merged team on the Zachariel server. - This option is for those who want to delete their merged team on Zachariel and instead restore a different team that was removed during the merge process. ◎ The deleted team will NOT be recovered after it is deleted. If you wish to save the currently merged team, please refer to the type A recovery of this post. ◎ 1. Fill out the information below and submit a ticket through the official contact channel. [Required Information - B] 1. Type of recovery: B 2. Name of the Steam account you’re using: 3. The server where the deleted team was: (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover: If you already filed in a recovery ticket and wish to change the Type of recovery, please send us a new ticket containing the information below: [Required Information - B-1] 1. Type of recovery: B-1 2. “Newly created team name in your newly created Steam account” you sent in the previous ticket: 3. Add “_1” to the end of the newly created team name: - Since we cannot delete Teams, if a Team exists with the same name as the old one when the recovery happens we will append _1 at the end, you can add 3. for a different free rename to be assigned. - Please note: Once your team name has been changed based on this agreement, we will not support further name changes. - This name change option only applies to users who submitted their recovery ticket before July 18th 00:00 server time. Please follow these steps if you're type C: C. Recovering a team when you have no merged team (due to account dormancy). - This applies if your account was converted to an inactive state and, as a result, no team was merged into the Zachariel server. 1. If you're prompted to create a new team when accessing the Zachariel server, please proceed with creating one first. 2. If the new team you created doesn't have the information you wanted transferred, please follow these steps: - Fill out the information below and submit a ticket through the official contact channel. [Required Information - C] - Edited on July 29th 19:00 server time 1. Type of recovery: C 2. Name of the Steam account where the deleted team currently exists: 3. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover : Others ▶ If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. Important - Please write the title of the ticket as [Account Recovery]. - If you are applying to transfer a team other than the one that was deleted in the server merge, you will be removed from the target. - Duplicate applications will be processed based on the last application. - After your transfer is complete, you will not be eligible to reapply. - If your team transfer application contains inaccurate information or doesn't meet the criteria, you may not be transferred. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. ↑Yes we are saying twice because this is important