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Temporary Maintenance : June 20, 2023
Greetings, Saviors! We will conduct temporary maintenance on Silute server due to server stabilization: [Maintenance Period] [BRT] 04:40 to 05:40 (June 20, 2022) The compensation for the temporary maintenance will be given to your mailbox and removed within 2 weeks. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
[COMPLETE] Temporary Maintenance: February 19~20, 2025
Greetings, Saviors! We will conduct temporary maintenance on every server due to following issue: - [Recipe] - Isle of Despair One Entry Voucher is rewarded instead of [Recipe] - Brutal Ledania One Entry Voucher in the Goddess' Grace. - Please send us a ticket if you have received Isle of Despair recipe, and we will retrieve the following item and compensate with Brutal Ledania Recipe. - Restore process will take place on next week February 24~25, maintenance. [Maintenance Period] [KST] 11:30 to 11:45 (February 20, 2025) [EST] 21:30 to 21:45 (February 19, 2025) [CET] 03:30 to 03:45 (February 20 2025) [SGT] 10:30 to 10:45 (February 20, 2025) [BRT] 23:30 to 23:45 (February 19, 2025) The compensation for the temporary maintenance will be given to your mailbox and removed within a day. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
Official Website Maintenance - July 27, 2022
Greetings Saviors, We would like to announce that the Official Website will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EST) 02:00 July 27, 2022 - 03:00 July 27, 2022 Please note that access to all sections of the Official Website will not be available in any way during this maintenance period. Sincerely, IMC Staff
Known Issue: August 29, 2023
Greetings Saviors, The following issues have come to our attention: - Godless Roulette Over the Rainbow event has expired, but [Event] Godless' Roulette NPC remains and can still participate in the event Even though you reach the end of the Rainbow Bridge and obtain the [Event] Goddess’ Roulette Coin, it will be deleted immediately. The situation above will be fixed during the maintenance on September 5. If there are any updates, we will let you know through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
[COMPLETE] Known Issue: October 15, 2024
Greetings Saviors, The following issues have come to our attention: - Killing monsters in certain fields does not result in any item drops We are currently aware of the issue and trying to fix it. If there are any updates, we will let you know through our Known issue notice. Thank you for your patience and understanding. On October 15, 2024, a patch went live on KST 16:00 due to the following changes: - Killing monsters in certain fields does not result in any item drops Please leave the current area or channel for the normal application of the patch above. Thank you. Regards, IMC staff
Temporary Maintenance: July 25, 2024
Greetings, Saviors! We will conduct temporary maintenance on Silute server due to the following issue: The increased skill cooldowns before the previous temporary maintenance are not reset [Maintenance Period] [KST] 01:27 to 01:40 (July 25, 2024) [BRT] 13:27 to 13:40 (July 24, 2024) The compensation for the temporary maintenance will be given to your mailbox and removed within a day. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
Account Suspension and Announcement, February 04, 2025
Greetings Saviors, We would like to inform our community about recent actions taken to address inappropriate behavior in the game. We have permanently banned accounts involved in exploiting multi-accounting to gain unfair advantages. This action is part of our ongoing efforts to maintain a fair and enjoyable gaming environment for all Saviors. Server: W Action Taken: Permanent Ban Total Accounts: 13 평행** 포포는*** 왼손** 오메가** 오래가*** 사령* 황비* 혼과영** 창조의*** 팔라* 골든차일**** 닌자거** 회오리** If you have any concerns or issues regarding this action, please contact us through sending a ticket. Best regards, Tree of Savior.
[COMPLETE] Temporary Maintenance: November 1, 2024
Greetings, Saviors! We will conduct temporary maintenance on Fedimian (EU) Server only due to server stabilization: [Maintenance Period] [KST] 04:55 to 06:25 06:37 (November 1, 2024) [CET] 20:55 to 22:25 22:37 (October 31, 2024) The compensation for the temporary maintenance will be given to your mailbox and removed within a day. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
Tree of Savior Terms of Service Policy Revision
【Tree of Savior Terms of Service Policy Revision】 ✅ Effective Date - August 11, 2025 (Mon) ✅ Key Changes 1. Penalty levels for Automated Behavior Detection (Standard) will be adjusted - Previous: Warning → 15 days → 30 days → 90 days → Permanent - Revised: 15 days → 30 days → Permanent 2. Added policy regarding Linked Accounts Involved in Violations 3. Added detailed Account Restriction Policy and Penalty Table (same standards as existing ones) ✅ Detailed Changes Account Restriction Policy: 1. Penalties are applied based on the type of violation and the number of offenses. In some cases, lighter penalties may be issued. 2. Any unjust gains from violating the policy may be revoked. If 100% recovery isn't possible, additional sanctions may apply. 3. If repeated violations are detected from the same system environment (IP, PC, etc.), related accounts may be treated as one and restricted accordingly. 4. Even if an account did not directly commit a violation, involvement with such actions may result in penalties equal to the offending account. 5. Accounts linked to previously penalized accounts may face the same penalty severity as the original account. Game Service Restriction Policy: Category 1st 2nd 3rd 4th Gameplay Disruption (Standard) 7 Days 15 Days 30 Days 90 Days ① Deliberate interference with in-game events or official company events ② Baseless slander against GMs disrupting their operation ③ Submitting false reports via official channels or tickets (bugs, abuse, profanity, spam, etc.) ④ Behavior that undermines the intended gameplay direction ⑤ Exploiting game systems to disrupt game balance ⑥ Aid and abet players who abuse bugs or glitches ※ Any other behaviors that disrupt normal gameplay Gameplay Disruption (Severe) 90 Days 180 Days Permanent ① Impersonating GMs or staff to obtain information or resources ② Spreading false information not released by GMs/company ③ Modifying and distributing official information (notices, GM replies, etc.) ④ Intentionally disrupting the game economy ⑤ Conduct that violates public decency, terms of service, or applicable laws ※ Any other malicious and deliberate acts disrupting the game Prohibited Betting & Gambling 7 Days 15 Days 30 Days Permanent ① Engaging in or promoting gambling-like activities (betting, lottery, etc.) ② Trading with characters involved in such activities ※ Any other actions resulting in financial gain/loss to participants Inappropriate Naming Warning 7 Days 15 Days 30 Days ① Impersonating GMs, staff, or specific individuals ② Using sexual, vulgar, or profane names ③ Using names that cause discomfort or humiliation ④ Names that discriminate, defame, or are socially unacceptable ⑤ Names implying RMT or item-for-cash transactions ※ Any other unusual or socially inappropriate naming Abusive or Disruptive Chat 3D Chat Ban 7D Chat Ban 15D Chat Ban 60D Chat Ban ① Impersonation through chat ② Use of obscene or profane language ③ Chat that causes discomfort or humiliation ④ Chat intended to provoke conflict among players ⑤ Spamming or excessive message repetition ※ Any other abnormal or disruptive chat behavior Real-Money Trading (RMT) 7 Days 15 Days 30 Days 90 Days ① Attempting to trade in-game goods for real-world currency or goods ② Attempting to trade in-game items for other game items ③ Commercial trading of game information or goods ④ Power-leveling or content services for real-world compensation ※ Any activity proven to involve real-money transactions Unauthorized Commercial Activity 7 Days 15 Days 30 Days 90 Days ① Promoting outside businesses or services for profit ② Promoting harmful or inappropriate content ③ Encouraging policy violations through advertising ④ Promoting external platforms or services (SNS, streaming, websites, etc.) ※ Any other unrelated or inappropriate promotions Unauthorized Third-Party Software Use Permanent ① Using unlicensed third-party software or hardware ② Altering official files or using modified programs ③ Using automation tools, macros, or hardware to bypass gameplay ④ Using software to perform actions not supported by the game client ※ Creating, distributing, or using any other unauthorized software or bots Suspicious or Fraudulent Transactions 365 Days Permanent ① Unfairly trading with policy violators ② Repeated low-price or free trades with violators ③ Repeated trades involving unusual transaction patterns ※ Any act that results in unfair gain through irregular trades Game Bug Exploit and Abuse 7 Days 15 Days 30 Days 180 Days ① Gaining unintended rewards through bugs ② Continuing to exploit bugs despite official announcements ③ Using bugs to negatively affect other users or the game economy ④ Assisting or facilitating others in exploiting bugs ※ Any other use of unintended game behavior Major Game Bug Exploit and Abuse 60 Days 90 Days 180 Days Permanent ① Spreading or sharing bug-related information ② Long-term or repeated exploit of game bugs ③ Impacting game balance via exploits ④ Transferring gains using alternate accounts ※ Any other repeated or long-term exploitation of bugs Automated Behavior / Botting (Standard) 15 Days 30 Days Permanent ① Attempting to disable anti-cheat systems ② Repeated behavior suggesting automation ③ Suspicious data from overseas or shared IPs ④ Generating resources through abnormal methods ⑤ Abnormal game data that shows repeated abnormal patterns ※ Other abnormal data patterns Automated Behavior / Botting (Severe) 365 Days Permanent ① Detected bot program execution ② Use of software that disrupts fair gameplay ③ Coordinated anti-cheat bypass through multiple accounts ④ Mass bot activity from similar IPs or devices ⑤ Farming and profit attempts through automation ⑥ Involvement in transferring bot-obtained assets ⑦ Ongoing abnormal behavior from related environments ※ Any other behaviors that disrupt other players' gameplay and suspected abnormal accounts that use similar IPs or devices Account or Payment Fraud Permanent ① Creating accounts or transactions with another user's information ② Unauthorized access to another user’s account ③ Causing harm through account misuse ※ Any other behaviors that disrupt normal gameplay Unauthorized Sharing of Personal Information 30 Days 60 Days Permanent ① Requesting personal information (real names, photos, IPs, payment info) ② Collecting or sharing personal or payment info without consent ③ Any violation of personal privacy