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Weekly Question and Answer
Greetings, Saviors! Today on the blog we’re talking about our Saviors' Q&A. The following statement is indicating that many of our saviors posted these questions frequently. 1. The game still feels slow, even after the optimization patch. How much more and when do you plan to further optimize the game, and when can we expect a lag-free Tree of Savior? A. We thoroughly applied all of our previously announced optimization measures, but because every user’s playing environment is different and there are so many diverse factors at play in-game, we still cannot guarantee that the expected improvements will show in every single situation. There are still some areas in the game we can speed up, so we plan on continuing to improve the lag issue through frequent patches. 2. Do you have any plans to develop a class or rank reset potion? A. Creating a character in TOS involves making choices about stats, skills, attributes, classes, and many other things. It is possible to revert a character’s entire state to what it was like the day before, for example, but rolling back their class or skills while maintaining the level and stats intact is not an easy task. We will, however, consider making it possible to give up class advancement quests to allow picking a different class. 3. We’re being affected by the bug that joins 10-15 people together in instanced dungeons. If you’re going to allow large numbers of characters to be matched together, why don’t you introduce stronger boss mobs or random hidden bosses? A. This bug is an issue that’s been affecting only our Steam servers, and something we’re working to fix as soon as possible. We did try playing dungeons with over 10 people in a test version of the game, but it was just too confusing and complicated. That is why we want to keep the parties to 5 players or under. 4. There’s a connection problem happening every time the Gravity Pole skill is used. Are you fixing this bug? How far along are you on this issue? A. This bug has been around for a long time, but we haven’t been able to accurately reproduce it so far, so until now we’re still not entirely sure of how it can be fixed. This is especially true considering that it has never occurred in the development server, only on the live server. We’ve recently found and revised some aspects we think might be related to this bug, and we expect to apply them as soon as we’re done with testing. 5. Sometimes a character’s head will just disappear, which is a shame considering the otherwise beautiful graphics of the game. Are you fixing this bug? A. The dev team is well aware of this issue. We’ve set up a testing PC to figure out whether this happens only with specific video cards. We’ll try to fix this issue as soon as possible. Thank you for reading and have fun playing Tree of Savior.
Follow-up measures to the removal of all DLC products from the Steam Store
Greetings Saviors, As you may know, we have removed all DLC products from the Steam Store on the 30th of May, 2016. This was done as we felt that the DLC products were redundant due to the launch of TP Bundles from the Steam Inventory Store. Therefore, we have also restricted the ability to receive any further DLC products as this will be unnecessary. Please let us know via the ticket system if you have not yet redeemed the DLC product and are now unable to do so. Please include the following information in order for us to process the requests. 1. Steam ID 2. Team Name 3. Server 4. DLC Product Name 5. Screenshot (for proof of purchase) Sincerely, IMC Staff
[COMPLETE] Temporary Maintenance - June 3rd, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[RESOLVED]TP Bundles Sales Temporarily Disabled
UPDATED: The sales of TP bundles and Steam Inventory function are now back up again. Minor updates on the images of the TP bundles have occurred and they will have the region's full name instead of abbreviation. Greetings, saviors. Due to certain issues regarding the TP bundles, we will temporarily stop the sales of TP bundles and disable the Steam Inventory function. The sales and the Steam Inventory function will resume when the issues are dealt with. However, the exact period of the temporary shutdown will differ from region to region. Please note that those who have bought TP bundles prior will not be affected by this. We apologize for any and all inconveniences this might have caused you. Thank you. Sincerely, IMC Staff
[Hotfix] [EU] Fedimian Server - Automatic Party Matching System Fix
Greetings Saviors, We have fixed the issue with the Automatic Party Matching System for the [EU] Fedimian Server. Our apologies for the inconvenience you may have experienced during this time. We will be providing one Instanced Dungeon Reset Voucher in order to allow you to go to the missions that you missed during this period. Please read the details below. 1. Automatic Party Matching System Malfunction Period - [EDT] 06:30 Wednesday, June 1 ~ 05:40 Wednesday, June 2, 2016 2. Compensation - Instanced Dungeon Reset Voucher x1 3. Compensation Redeem Period - Until [EDT] 23:59 June 4th Once again we apologize for the inconvenience. As always, thank you for your continued understanding, love and support for Tree of Savior. Sincerely, IMC Staff
[Hotfix] Server Capacity Enhancement for Mercenary Mission Instances
Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[COMPLETE] Temporary Maintenance Notice – June 2, 2016
UPDATE - MAINTENANCE COMPLETE: The servers are back up and you should be able to log into the worlds now. Note: We apologize once again for the inconvenience caused by the recent TP bundle issues. Should you encounter any further issues related to TP bundles, kindly send us a ticket through our Support page. Compensation: Token time extension - 2 hours UPDATE - MAINTENANCE EXTENDED: We regret to inform that today's temporary maintenance period has been extended. We will work on getting the servers back online as soon as possible. Additional compensation will be provided accordingly. Thank you for understanding. Greetings, Saviors. We will soon be performing a short maintenance on all our servers in order to fix the previously announced issue of TP bundles being unredeemable even after yesterday's patch (see announcement here). The maintenance period will start at the following time: [EDT] 03:10 AM - June 2, 2016 This maintenance is expected to last approximately 30 minutes. Thank you for understanding. Sincerely, IMC Staff
Regarding Missing TP Bundles After Yesterday’s Patch
Greetings, Saviors. Thanks to your reports, we’ve become aware that some players have lost their previously purchased TP bundles from their accounts after our latest temporary maintenance, meant to fix the issue of multiple TP bundles not being properly redeemed. We would like to let you know that we are currently looking into how we can fix this issue and return the missing TP bundles to their respective accounts. Meanwhile, if you find that any of your purchased TP bundles have disappeared after yesterday’s maintenance, or if you’re experiencing other TP bundle-related problems, we would like to ask you to please send us a ticket through our Support page. In your ticket, make sure to mention your team name and server information, as well as the type of TP bundles you purchased (100TP / 300TP / 500TP / 900TP) and the approximate time they were lost from your account. If possible, also attach screenshots of all relevant information. Thank you. Sincerely, IMC Staff
Temporary Maintenance – June 1st, 2016.
Greetings Saviors, All Servers will undergo short temporary maintenance. 1. Maintenance Period - [EDT] 06:00 to 06:30 (approximately 30 minutes ) Wednesday, June 1, 2016 2. Reason - In order to solve the multiple TP bundles not being able to be redeemed. 3. Compensation: - 1-hour and half Token time extension Note that this temporary maintenance will affect all the servers Thank you for understanding. Sincerely, IMC Staff