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Announcement Regarding Price Changes and South American Server
Greetings Saviors, Until yesterday, the Founder’s Pack products were available for purchase at prices set by Steam, which take the living standards of individual countries into consideration. If, for example, a player from NA had to pay $49.99 for a package, another player living in a different country was able to purchase it for half that price or even less. Players can essentially purchase the Founder’s Pack at a lower regional price, purchase Tokens with the TP earned, and sell them on the market to obtain silver. Players in regions where the price is not discounted face a loss compared to them. This is not what we intended when we designed the Token and market systems. Any tradeable items in one server should be sold at the same price to all users. Therefore we requested Steam to change the price policy before releasing new TP bundles and transitioning to F2P to prevent problems ahead of time. The prices were changed yesterday because our request was handled. We sincerely apologize for disappointing those who faced sudden, drastic price increase without being notified beforehand, and we’d like to provide the following solutions. 1. We’re going to open a South American server. We’ll open it after the team transfers to EU and SEA servers have finished, and then start taking transfer requests from Klaipeda and Orsha to the new SA server. We are cancelling previous announcement that there will be no new SA Steam server. Please note that we can only move teams from Klaipeda and Orsha to the new SA server. Transfer from Fedimian and Telsiai is not supported. In addition, unlike the previous transfer to Fedimian and Telsiai, we will open the SA server first and then transfer teams to it. We will start taking team transfer requests to the new SA server as soon as next week. We’ll take request tickets until the beginning of May, in the same manner and procedure as we have done for the transfer to EU and SEA servers. 2. We’re going to apply different prices to the SA and SEA servers after transitioning to F2P. The discount rate will be announced separately later. The Tokens purchased on SA and SEA servers cannot be traded on NA or EU servers, so we expect that fairness will not be an issue as mentioned above. We'd like to note that the new DLC products specifically sold to SA and SEA servers cannot be claimed on NA and EU servers, and vice versa. Lastly, we’ve decided to raise the discount on our DLC products. We will be selling them at 50% off instead of the 30% originally planned. The content of the DLC products including the TP amount will not change. Players who have already purchased the DLC products previously will be able to buy the discounted packs as well, since they are treated as new products. This discount will start on the 21st as planned and will remain available until near the F2P transition date. These 50%-off DLC products will not take regional pricing into account as they will be discontinued before F2P and regional pricing implementation for the SA and SEA servers. Due to such change of plans, we had to push the F2P release date back in order to account for longer preparation. Our goal is to finish transferring teams to the appropriate servers first before opening up our game to the general public. We expect the transition to F2P to happen sometime early to mid-May, and we will make a separate announcement once the date is confirmed. We apologize to those who have been waiting eagerly for the F2P transition. Again, we apologize for the instability in our service. We’re going to continuously strive to provide a pleasant and fair environment where players can truly enjoy the game itself. Thank you for your concerns and support. Sincerely, IMC Staff *From this point on, we will be using the term "South America Server" for the server instead of "Latin America Server".
About the Bot Report Function
Many of you are showing your concern on bots. Bots are a big problem to the developers as well because they interrupt game play and negatively affect the game's economy. The bot report function we added to the game can effectively ban bots if used properly, but we also have to consider the possibility of its abuse. Throughout time, we've been doing research on how we can minimize this abuse. We're going to explain our report feature in close detail and tell you what to keep in mind when reporting bots. First, not all reports hold the same validity. Each account has a value called "Report Influence Index." This value cannot be seen by players, but it increases whenever said account correctly reports a bot. If a user is reported repeatedly by others, that user is very likely to be a bot. In addition, if the reporter is an influential individual, their report is most likely valid so we can set a priority on which account to ban first. This is where the Report Influence Index (RII) comes in. In terms of numbers, a player with 10 RII has the same impact as 10 different players with 1 RII each when reporting suspicious users. Accounts with high report counts will then move to the next step of verification. Some have suggested using CAPTCHA, but that too, will be breached eventually. It puts needless restrictions on the players, so we are not considering its use. Instead, what we chose to use is a server-side classifier based on Machine Learning (ML) technique. The classifier uses the comprehensive activity log of a reported account to determine if it's a bot in percentages. We will not be revealing the classifier's exact mechanism, as it can be manipulated by violators to bypass the system. We train our classifier by constantly inputting new data. The fact that we can maintain its accuracy is its advantage, because we're going to manually determine which factors should be considered to identify bots. The classifier's accuracy depends on how we determine the behavior criteria, and we examine over 20 basic criteria. The machine showed 99% accuracy on our Korean server when we set the machine to output fewer false positives. If we set strictness value low, the classifier will detect more bot with lower accuracy and vice versa. An account that is deemed to be a bot becomes subject to restriction after a GM's additional confirmation. If that account gets banned, then all the users who reported that account gain one RII point. However, should the reported account be declared clean, the reporter's RII value will be negatively affected. The RII is not a simple difference between the numbers of accurate and inaccurate report counts, and the algorithm we use to determine the final RII value can be changed in the future. Therefore, you should not report bots if you're unsure of their offense. The system can backfire on you if you're not careful. For example, a player going afk while leaving a heavy object on the attack key has to be handled differently from regular bots. The classifier can deem the afk player innocent from looking at the honest play records, so afk players should not be reported using the report function as that will work against your RII. Lastly, if we're not absolutely sure the reported account is a bot, then it will not be banned and the reporter's RII will remain unchanged. We're going to keep examining and upgrading the system and do our best so bots will not ruin your play experience. Thank you for reading and have fun playing Tree of Savior.
For users experiencing a launch error after April 19 maintenance
Greetings, Saviors. It has come to our attention that some users are experiencing an error when trying to launch the game client after our weekly maintenance of April 19, 2016. We have provided a list of possible solutions to this error in our forums here: [LINK] The list will be updated as new solutions are found. SIncerely, IMC Staff [UPDATE] We have now patched in a hotfix that should allow you to play the game after restarting the client. Please let us know if you are still unable to do so.
Accounts Banned for Abuse (April 19th, 2016)
Hello, Saviors. We've identified and permanently blocked 1,394 bot accounts in the order from the most frequently reported. Additional 1,678 accounts that have manipulated the game client for exploiting purposes have also been banned. If you feel you have been wrongly banned, please report your case to us through the support page. Your reports will be used as important data for us. We do believe these bots are a major issue and will continue to do our best until the problem is solved. In addition, we are taking down the Founders Server : Exclusive Access 3 product temporarily until the bot issue is handled properly. Thank you for your cooperation. Sincerely, IMC Staff
DLC 3 Temporarily Off the Shelves
Hello, Saviors. We regret to say that our Founder's Pack : Exclusive Access 3 product has been temporarily taken down from sales due to abuse and exploit. This product will be available again once we resolve the bot issues. Thank you for your continued support. Sincerely, IMC Staff
Scheduled Maintenance and Patch Notes - April 19th, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
How to test your ping to the EU and SEA servers
Greetings, Saviors! Many of you have been wondering about the new location of our EU (Fedimian) and SEA (Telsiai) servers in regards to ping and how it will affect your gameplay. For this reason, we have set up an echo server in each region to allow you to test your network response time to each server with a simple ping test. Below are the details of each server: Fedimian region (Frankfurt) IP: 52.29.228.194 Telsiai region (Singapore) IP: 52.77.112.61 How to perform the ping test: 1) Open a Command Prompt window (press the Windows key + R) and type in `cmd`, then press Enter. 2) After C:\>, type in `ping 52.29.228.194 -t` or `ping 52.77.112.61 -t` and press Enter. You will see your network's response time to the server counted in ms. We hope this will help you with your decisions regarding server transfer applications. Remember that, if you wish to transfer to a different server, you can submit your application until the 24th of April, 2016, through our official Support page. Also, if you haven't yet, don't forget to read our announcements regarding the upcoming server transfers. Server Transfer - Now Taking Requetss: [LINK] Server Transfer Details and Conditions: [LINK] Sincerely, IMC Staff
On the State of Server's Economy
Hello. Today on the Developer's Blog, we would like to address a few rumors circulating the forum. While we were working on recent issues related to Steam's payment system, we came across a post with a screenshot of a user owning two or three hundred million silver. Some of you commented that it was demotivating. The payment abuse and that screenshot have been reported to a certain Korean website as well and an article came out stating that Steam server has serious problems. Some users even say a server wipe is needed. Is it necessary? You might wonder. A short answer would be ‘no.’ First, the screenshot is simply not true. We can look through our server database and figure out the actual amount of silver the account in question owns, what the user traded, and the movement of silver on each server. We can even identify which top 100 accounts possess the most silver. We can identify daily changes of total amount of silver. It turned out the user in the screenshot only owned less than a hundredth of the alleged amount. Due to the nature of MMORPGs, data in the game client can easily be altered. We believe that screenshot is also a result of such practice, and the change only appears on the user's own screen. This altered data doesn't get transmitted to the server that deals with monetary transaction, meaning the game's economy isn't affected. Contrary to what some users pointed out, the TP obtained through transaction exploit is irrelevant to the silver increase in the game. Even if abusers purchase and sell Tokens using the TP they unfairly gained, it does not generate new silver. The silver simply moved from one account to another during the transaction. During those transactions, actually total amount silver decreases due to 10% market fee. This may have influenced silver's RMT value or Token-to-silver ratio, but we have confirmed that it did not affect the total amount of silver circulating the servers. We take economical stability seriously, and our GMs monitor the statistics every day. Whenever we make systems related to trades, we make sure to check for possibilities of the damage they may do to the server's economy. We plan to explain the bot problem and the report system we made to counter it in our next blog post. Thank you.
Server Transfer Details and Conditions
Greetings and Salutations Saviors! The long awaited Server Transfer is upon us, and details about the service can be found below. Please read carefully to avoid any misunderstandings as the transfer process will not be reversed once it is completed. You must also consent to the 'Terms and Conditions of Service' in order to be eligible for the transfer. [Server Transfer Availability] [Terms and Conditions of Service] I have read, understood and agree to the conditions and policies of the service. I agree to perform the necessary tasks to meet the prerequisite conditions. I understand that I will not be eligible for the service if any of the prerequisite conditions are not met. I accept that I will not be able to make an objection to the service after the Server Transfer has occurred if the data warranted by the guarantee has not been corrupted or tampered with in any way. [Prerequisite Conditions and Policies] If there is a pre-existing team on the destination server, the pre-existing team will be deleted and replaced with the transferred team. Please keep in mind that the deleted team cannot be restored. You cannot apply for the server transfer service while logged onto the game. The transfer will take place after all the requests in a given time period have been sent to us and during the actual transfer, the servers will be down temporarily. At a laster date, the location of Fedimian (EU) and Telsiai (SEA) servers will be moved to Germany and Singapore respectively. Depending on where in NA, players playing from NA may experience poor connectivity if they decide to transfer to one of the regional servers. The transfer cannot be reversed nor cancelled once the process is completed. Friends list : Will be reset Guild / Party : Leaving or disbanding a guild is required to apply for the server transfer service Market : You need to retrieve all of your items in order to apply for the server transfer service. This applies to both items you listed to sell and items you bought from the market [Additional Details] The Server Transfer will NOT CHANGE the following Team Name Lodge Message Lodge Theme Character Slots Companion Name Level and EXP TP Token Benefits Class Quest Stat Skill and Attributes Map Exploration Rate Likes Adventure Journal Title and Achievement Collection Team Battle League Score Silver Equipped Items Inventory Team / Character Storage If you have any questions regarding the service, please let us know. As always, we thank you for your continued enthusiasm, support and love for Tree of Savior. Sincerely, IMC Staff