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Issue with Being Unable to Receive DLC Packs
Greetings, Saviors. After the scheduled maintenance on August 16, some players have been unable to receive their purchased Novice DLC Pack in the message box in-game. We would like to tell you that this is an issue we are aware of and working towards fixing. We plan to correct this error and return all missing DLC Packs through a temporary maintenance, to be performed at a time soon to be announced. Our sincere apologies for the inconvenience this issue has caused. Thank you for understanding.
[COMPLETE] Temporary Maintenance Notice 2 - August 16th
UPDATE - MAINTENANCE EXTENDED: We regret to inform that today's second temporary maintenance has been further extended. We are working to bring the servers back up as soon as possible. Our sincere apologies for the inconvenience. Greetings, Saviors. We will soon be performing another temporary maintenance in all in servers. The maintenance period will start at the following time: [EDT] 12:10 This maintenance is expected to last approximately 30 minutes. Thank you for understanding.
Corrections and bug fixes after August 16th maintenance
Greetings, Saviors. Chat and Storage Bug Fixes We would like to announce that we have now fixed the bugs affecting the chat and personal storage functions after the maintenance on August 16th, and you should be able to use them again as intended. We ask that you send in a Support ticket should you find that these or other features are still not working as intended after today’s maintenance. Item Corrections After our latest scheduled maintenance, some players were able to purchase certain items not meant for sale, mistakenly introduced in the game. We apologize for the inconvenience caused by this error, and would like to announce that all items not meant for sale have been seized. Users who were able to purchase the items have also been compensated accordingly to correct this mistake. Kindly let us know via Support ticket if you were not compensated for the aforementioned errors. Missing ‘Shady Geologist’ Title Error The ‘Shady Geologist’ title, awarded to winners of our previous Scavenge Challenge Event, is missing for some players after today’s maintenance. We are aware of this error and expect to correct it during our next scheduled maintenance. Companion Move Button Error When clicking a companion’s UI at the lodge, a button in Korean will appear next to the ‘Bring Along’ button. This button will move the companion to the other page of your lodge (page 1 > 2 or vice-versa), from where you can still retrieve it. We are working to fix this error, but meanwhile we ask that you keep in mind what it does and avoid clicking it. Other Errors Some item tooltips still contain errors that require fixing. We expect to correct these in a future patch as well. Thank you for understanding. Our apologies for the inconveniences caused.
[COMPLETE] Temporary Maintenance Notice - August 16th
UPDATE - MAINTENANCE EXTENDED: Maintenance has been extended by about 30 minutes. (10:30 AM EDT) We are working on getting the service back as soon as possible. Greetings, Saviors. We will soon be performing a short maintenance in all servers. The maintenance period will start at the following time: [EDT] 07:50 This maintenance is expected to end at EDT 09:30. Thank you for understanding.
[COMPLETE] Scheduled Maintenance for August 16th, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance for August 16, 2016. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
'Hunting Season' Event
Starting from August 16th right after the maintenance until August 30th (2 weeks), you are invited to check out the noticeboards in Klaipeda or Orsha and obtain a quest with a target monster. By hunting the target monsters, you get the chance to earn a new reward every day. Please, note that 1. All event rewards are untradeable. 2. You may only complete the event quest and receive the rewards once per day. 3. The quest limit resets every day at EDT 00:00. 4. You may participate in this event up to 10 times. 5. Items with 14 days time limit will begin counting down upon acquisition.
Weekly Question and Answer – August 12th, 2016
1. I’m curious to know how auto-matching works in Team Battle League. Can you let us in on how the teams are matched together? The process of matching teams together for the Battle League involves two major steps. First, teams applying for the Battle League are sorted by the average level of their members. Then, the system compares the MMR of the sorted teams and searches for the best match within a limited MMR range. If the matching process is delayed, this MMR range is automatically adjusted to allow for a bigger difference between both teams and reduce waiting time. Along with these methods, our plan is to gradually improve the system so as to include Elo ratings in the matching process as well. 2. Having the guild master as the sole administrator of a guild can be a little inconvenient. Any plans to create a sort of sub-master for guilds? Having a single leader in a guild can in fact be less than ideal for the other members when the guild master isn’t around, especially in larger guilds. Because of this, we are planning to develop a new role of sub-master for guilds that want to assign one. This sub-master will have the authority to perform some of the same actions as the guild master, allowing members to participate in guild activities even when the guild master is not available. Nothing concrete has been settled about this feature yet, but we’ll keep you updated with more details in the future. 3. Will Rank 8 increase the current maximum level? Indeed, it will. As you know, level 280 corresponds to the current maximum of Rank 7. Applying the Rank 8 patch, then, will not only unlock the new classes we already introduced in our blog, but also expand the maximum level to 330 for characters and companions. And, of course, the maximum team level will also increase accordingly. 4. Sometimes the boss monster in “Guild Boss Hunting” doesn’t appear when it should. Is this being fixed? We are aware that this problem tends to occur at times during guild events, so to solve it, we’ve decided to adjust the conditions of the event. We’re in the process of developing a solution to this error and expect to apply the fix in a future patch. 5. We’ve waited long enough for the bunny costumes now, and the new swimwear costumes you released in Korea look really cute too. When can we expect them on Steam? If you’ve been waiting for the bunny series costumes and the new swimwear line, you’ll be pleased to hear that we’re planning on introducing them both on the TP Shop on Steam very soon. We’re very thankful for the interest the community has shown in our costume sets and will continue to develop new cosmetic items for those who enjoy personalizing their characters.
The Fan Art Fest Is Now Officially Over
Greetings, Saviors. Our first ever Fan Art Fest has ended. Thank you all for your participation and support. We have had so many great artworks and great enthusiasm from other users as well. The winners would be announced within August. We are always grateful for having such loving and supporting fans.
Novice Pack DLC Coming to Steam
Greetings, Saviors! The Novice Pack, a new DLC item bundle catered to first-time adventurers, will soon be released on Steam. The pack, expected to arrive as soon as it passes Valve's approval process, will remain available for purchase for those who wish to acquire it. See below for the contents of the Novice Pack DLC. Novice Pack DLC Contents - 15 Day Token x1 (untradable) - 65 TP - Highly Condensed HP & SP Potion x30 - Small Stamina Pills & Lv2 Movement Speed Potions x30 - Soul Crystal x10 - Megaphone x10 - Warp Scroll x10 IMPORTANT 1. The Novice Pack will be released as four different DLCs, one specific to each server region, being tagged as [NA], [EU], [SEA] or [SA] accordingly. DLC products are region-exclusive, meaning they can only be redeemed in servers of their corresponding region (e.g. Novice Packs tagged [SEA] or [SA] cannot be redeemed in Klaipeda, Orsha or Fedimian). Make sure to confirm your server region and carefully check the region tag of the DLC before you purchase. 2. Each DLC can only be purchased and redeemed once per Steam account. Accounts that have already purchased the Novice Pack will no longer be able to purchase this DLC for servers of the same region. 3. All DLC products are non-refundable once redeemed in the server. 4. In the event that the Novice Pack DLC is removed from Steam, we will provide due notice two weeks in advance via official announcement.