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[UPDATED][SA] Silute server party system issues - June 19th, 2016
Greetings saviors, We would like to let you know that we are aware that there are issues with the party system on the [SA] Silute server. The dev team is currently taking a look into this issue and we will make another announcement when we have resolved this matter. We offer our most sincere apologies for any inconveniences that you may have experienced due to this issue. [UPDATE] The issue with the party system on the [SA] Silute server has been resolved. Please let us know if you are still having difficulty with the party system after this point. We will be keeping a close eye in case it occurs again.
Weekly Question and Answer – June 17, 2016
1. Do you have any plans to make Monster Gems or Cards tradable? We do plan on making Monster Cards, Monster Gems and regular Gems sharable through the Team Storage in a future patch. Along with this change, we plan to make Boss Monster Cards become unobtainable through quests and will be deleted. 2. The current UI makes it difficult to understand whether an item is going to change to untradeable depending on the Token we’re using. Are you working to fix this? When a character participates in a personal trade with an untradeable Token, the items traded with it will also become untradeable after that trade. Despite this having been mentioned in previous comments and announcements, a lot of users are still confused as to why their traded items became untradeable even when trading with a Token activated. For this reason, we are currently developing a new UI that will hopefully make it clearer to trading users how their activated Token will influence the items’ tradable/untradeable status. 3. When will we get new premium costumes on Steam? We will be launching a new set of premium costumes and head accessories for the TP Shop this coming maintenance, and we also plan on releasing premium cosmetic items more often with future scheduled maintenances. 4. Are you working on any Swordsman balancing issues? We expect to implement some changes on the Korean servers as soon as next week. These changes will include improving the attack scope of a few skills and increasing STR stat bonuses. 5. It’s not uncommon to see items being sold on the Market for RMT purposes. Do you have any plans to combat this? We’re currently developing an in-game Market report function which we expect to implement sometime next week. As you can probably guess, this function will allow users to report items suspected of RMT, helping us identify similar cases and reduce the prevalence of RMT in the Market. 6. Do you have an ETA on when the servers will be reopened to new users? As mentioned in our previous weekly Q&A post on the blog, the purpose of closing the servers to new users was to allow for a more controlled environment in which we could stabilize the game to a certain extent and fix some pressing issues that required our attention. On the other hand, we’ve been receiving numerous requests from players who are eager to join ToS, and some of the issues we were most worried about have thankfully been fixed meanwhile. As such, we plan on reopening the servers after the Market report function mentioned earlier is implemented in the game, which is expected to happen sometime next week.
[FIXED] Orsha Dungeon Matching Issue
Greetings, Saviors! The automatic party matching system in our [NA] Orsha server dungeons was recently affected by an error which made it momentarily unavailable. We are pleased to announce that this issue has now been fixed and you should be able to use the automatic matching system for dungeons again. We appreciate everyone’s quick feedback in reporting this error.
[COMPLETE] Orsha Temporary Maintenance Notice
UPDATE - MAINTENANCE COMPLETE: Orsha is back up and you can login to the server again. Thank you for your patience. Greetings, Saviors. We will soon be performing a short maintenance in Orsha to correct minor server issues. The maintenance period will start at the following time: [EDT] 10:30 AM This maintenance is expected to last approximately 50 minutes. Thank you for understanding.
Known Issues: June 15th
Greetings, Saviors. The following is the list of bugs that we are aware and currently working on them. GENERAL - Infinite Jump: "Fly Me to the Moon" The problem of being able to reach an unreachable height by using Warp fuction. - Multiple Item Crafting Issue: "Overwork" When crafting multiple items, automatically cancelling the process (Working on it) - Unrideable Companion: "Must Be This Tall to Ride" After getting incapacitated, your character being unable to ride the companion in Lv 190 dungeon. - Invisible Cube: "Show Me the Cube" Cube items dropped by boss monsters not appearing properly. - Chat and Friends List: "So Lonely…" After a client crash, broken chat texts appearing and Friends List getting wiped. - Wrong Name on the Journal: "Yognome On Parole" Confined Yognome' registering on the Adventure Journal as 'Yognome' - Weapon Swap Issue: "No Swap For You" The weapon item on the Weapon Swap slot not disappearing after registering and completing a collection. - Wrong Gem Selected: "These Are Not the Gems You Are Looking For" When crafting an item that require a gem item as its ingredient, the system selects the foremost gem item rather than the intended and selected gem. - Wrong Item Drop: "Yognome Droppings" The monster 'Confined Yognome' dropping items far below the appropriate level. - Trade Limits Issue: "Numbers Do Lie" The problem of Number of Trades Allowed not changing even after Token 60-Days or Token double use. - Ashaq Prison Issue: "Doin' Time In Ashaq" Getting stuck and lag occurring on a lift in Ashaq Underground Prison 1F - Item Mislabelling: "You Had One Job!" The problem of item names not printed properly when putting in and out of Base Camp Storage QUEST Saule Goddess Quest: Problem of NPC not responding Hauberk in the Maze Quest: Even after defeating the monster, nothing happening Pull out the Metal Plate' Quest: Being able to obtain Metal Plate without removing the vines in the 'Pull out the Metal Plate' quest. SKILL Cryomancer Snow Rolling: 1) A Cryomancer character being unable to move when casting Snow Rolling after receiving the 'Fade' effect from a Cleric character.- 2) Snow Rolling skill causing the affected monsters to stand still and getting knocked back. And also the problem of monsters under the skill's effect, attacking the player character. Ice Bolt: Character freezing when changing weapon while the meter is still charging. Subzero Shield: Freezing the player character when getting the bleeding damage while the 'Subzero Shield' is on. Psychokino Teleportation: Activation discrepancy between the Mouse Mode and the Keyboard Mode whe using Psychokino's 'Teleporation'. Gravity Pole: 1) The visula effect for Psychokino's Gravity Pole getting cut in a certain way 2) Causing Client Crash Druid Carnivory: The grass objects on the ground appearing improperly when Druid casts 'Carnivory' skill in Demon Prison. Shapeshifting: Getting the unattainable skills from the monsters. Alchemist Magnum Opus: Unable to craft multiple items Fletcher Cross Fire: The problem of Fletcher's Cross Fire skill having a counter despite it has no cooldown. Thaumaturge Transpose: Losing HP when using Thaumaturge's skill 'Transpose' again while its effect from the previous casting is on. Rodelero Shield Bash: CON not changing after getting hit by Rodelero's 'Shield Bash'. Oracle Clairvoyance/Resetting: The Oracle's skills 'Clairvoyance' and 'Resetting' not working properly against the monster 'Pavaisa'. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/Team/server/class details, and timestamps would be greatly appreciated. That way we can have more information to work with on a more specified problem allowing it to be resolved faster. ADDTION: The following issue is not a bug but in fact an intended effect. Priest Blessing: Unable to be applied to Sadhu in an Out of Body state.
[FIXED] Schwarzer Reiter Mount Stat Bug
Greetings, Saviors! We were made aware of a recent bug where the stats of Schwarzer Reiter characters would not increase when mounted on their companion. We would like to announce that we have applied a hotfix to correct this bug and you should no longer encounter it. Thank you to those who contributed by reporting this bug.
[COMPLETE] Telsiai and Varena Servers Connection Issues - June 14th, 2016
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are aware that players may be experiencing temporary connection issues to the Telsiai and Varena servers. This is due to some internal connection issues between the servers. We are currently working on fixing this issue as soon as possible. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior.
[COMPLETE] Temporary Maintenance - Klaipeda, Orsha, Silute Servers
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are planning on having temporary maintenance for the Klaipeda, Orsha and Silute servers due to certain server-side issues. Please refer to the details below. Time : [EDT] 07:50 ~ 08:10 a.m. June 14th, 2016 We apologize for the inconvenience you may have experienced due to the sudden temporary maintenance.
Accounts banned for UI addon use
Greetings, Saviors. Up until recently, a number of players were proven to be making use of addons to modify the game client and allow access to Market, Repair, Personal Storage and Team Storage UIs outside of cities without interacting with their corresponding NPC. We would like to announce that we have concluded our investigation of this abuse and the aforementioned UIs can no longer be accessed by abnormal means unintended by the game’s design. We will also be applying restrictions to all users found to have used the addons. A total of 5607 accounts were found to take part in illegal use of addons, of which: - 1151 had already been permanently banned and therefore their status has not been altered - 3462 had been previously restricted and will now be banned permanently, as this is their second known offense - 994 will be banned for a total of 30 days, as this is their first known offense Please remember that addons which alter any elements of the gameplay are not allowed and are punishable by temporary or permanent ban. If you find that your account has been unfairly restricted, however, kindly send us a ticket through our Support page so we may review your case. Thank you.