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Known Issues: June 15th
Greetings, Saviors. The following is the list of bugs that we are aware and currently working on them. GENERAL - Infinite Jump: "Fly Me to the Moon" The problem of being able to reach an unreachable height by using Warp fuction. - Multiple Item Crafting Issue: "Overwork" When crafting multiple items, automatically cancelling the process (Working on it) - Unrideable Companion: "Must Be This Tall to Ride" After getting incapacitated, your character being unable to ride the companion in Lv 190 dungeon. - Invisible Cube: "Show Me the Cube" Cube items dropped by boss monsters not appearing properly. - Chat and Friends List: "So Lonely…" After a client crash, broken chat texts appearing and Friends List getting wiped. - Wrong Name on the Journal: "Yognome On Parole" Confined Yognome' registering on the Adventure Journal as 'Yognome' - Weapon Swap Issue: "No Swap For You" The weapon item on the Weapon Swap slot not disappearing after registering and completing a collection. - Wrong Gem Selected: "These Are Not the Gems You Are Looking For" When crafting an item that require a gem item as its ingredient, the system selects the foremost gem item rather than the intended and selected gem. - Wrong Item Drop: "Yognome Droppings" The monster 'Confined Yognome' dropping items far below the appropriate level. - Trade Limits Issue: "Numbers Do Lie" The problem of Number of Trades Allowed not changing even after Token 60-Days or Token double use. - Ashaq Prison Issue: "Doin' Time In Ashaq" Getting stuck and lag occurring on a lift in Ashaq Underground Prison 1F - Item Mislabelling: "You Had One Job!" The problem of item names not printed properly when putting in and out of Base Camp Storage QUEST Saule Goddess Quest: Problem of NPC not responding Hauberk in the Maze Quest: Even after defeating the monster, nothing happening Pull out the Metal Plate' Quest: Being able to obtain Metal Plate without removing the vines in the 'Pull out the Metal Plate' quest. SKILL Cryomancer Snow Rolling: 1) A Cryomancer character being unable to move when casting Snow Rolling after receiving the 'Fade' effect from a Cleric character.- 2) Snow Rolling skill causing the affected monsters to stand still and getting knocked back. And also the problem of monsters under the skill's effect, attacking the player character. Ice Bolt: Character freezing when changing weapon while the meter is still charging. Subzero Shield: Freezing the player character when getting the bleeding damage while the 'Subzero Shield' is on. Psychokino Teleportation: Activation discrepancy between the Mouse Mode and the Keyboard Mode whe using Psychokino's 'Teleporation'. Gravity Pole: 1) The visula effect for Psychokino's Gravity Pole getting cut in a certain way 2) Causing Client Crash Druid Carnivory: The grass objects on the ground appearing improperly when Druid casts 'Carnivory' skill in Demon Prison. Shapeshifting: Getting the unattainable skills from the monsters. Alchemist Magnum Opus: Unable to craft multiple items Fletcher Cross Fire: The problem of Fletcher's Cross Fire skill having a counter despite it has no cooldown. Thaumaturge Transpose: Losing HP when using Thaumaturge's skill 'Transpose' again while its effect from the previous casting is on. Rodelero Shield Bash: CON not changing after getting hit by Rodelero's 'Shield Bash'. Oracle Clairvoyance/Resetting: The Oracle's skills 'Clairvoyance' and 'Resetting' not working properly against the monster 'Pavaisa'. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/Team/server/class details, and timestamps would be greatly appreciated. That way we can have more information to work with on a more specified problem allowing it to be resolved faster. ADDTION: The following issue is not a bug but in fact an intended effect. Priest Blessing: Unable to be applied to Sadhu in an Out of Body state.
[FIXED] Schwarzer Reiter Mount Stat Bug
Greetings, Saviors! We were made aware of a recent bug where the stats of Schwarzer Reiter characters would not increase when mounted on their companion. We would like to announce that we have applied a hotfix to correct this bug and you should no longer encounter it. Thank you to those who contributed by reporting this bug.
[COMPLETE] Telsiai and Varena Servers Connection Issues - June 14th, 2016
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are aware that players may be experiencing temporary connection issues to the Telsiai and Varena servers. This is due to some internal connection issues between the servers. We are currently working on fixing this issue as soon as possible. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior.
[COMPLETE] Temporary Maintenance - Klaipeda, Orsha, Silute Servers
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are planning on having temporary maintenance for the Klaipeda, Orsha and Silute servers due to certain server-side issues. Please refer to the details below. Time : [EDT] 07:50 ~ 08:10 a.m. June 14th, 2016 We apologize for the inconvenience you may have experienced due to the sudden temporary maintenance.
Accounts banned for UI addon use
Greetings, Saviors. Up until recently, a number of players were proven to be making use of addons to modify the game client and allow access to Market, Repair, Personal Storage and Team Storage UIs outside of cities without interacting with their corresponding NPC. We would like to announce that we have concluded our investigation of this abuse and the aforementioned UIs can no longer be accessed by abnormal means unintended by the game’s design. We will also be applying restrictions to all users found to have used the addons. A total of 5607 accounts were found to take part in illegal use of addons, of which: - 1151 had already been permanently banned and therefore their status has not been altered - 3462 had been previously restricted and will now be banned permanently, as this is their second known offense - 994 will be banned for a total of 30 days, as this is their first known offense Please remember that addons which alter any elements of the gameplay are not allowed and are punishable by temporary or permanent ban. If you find that your account has been unfairly restricted, however, kindly send us a ticket through our Support page so we may review your case. Thank you.
Update on DLC restrictions and TP compensation for Token price reduction
Greetings Saviors, We would like to announce an update regarding DLC restrictions and the policy on TP compensation for the Token price reduction. You will now be able to receive your DLC products as we have lifted all restrictions. We are also aware that there were users unable to receive compensation as their Token was stuck in the GM message box. TP compensation will be provided to the players who had DLC products (Exclusive Access 2 & Veteran's Packs) unopened in their message box after they receive them in-game in order to determine the server on which they wish to receive their compensation. Please send us a ticket after receiving your DLC products so we can send you the relevant TP compensation. However, please note that you must request TP compensation for the Tokens included in the DLC products within 30 days from this announcement to be eligible. Please read the conditions of TP compensation from this previous announcement : https://treeofsavior.com/news/?n=465
[COMPLETE] Scheduled Maintenance for June 14th, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[FIXED] [EU] Fedimian PVP Connection Issues
Greetings, Saviors. Our PVP server for [EU] Fedimian went through some connection issues earlier and you may have been unable to access it. Connection was affected during the following time: from [EDT] 19:30 to 21:25, June 12 2016. We would like to let you know that we have now restarted the server and connection has returned to normal. Thank you for your patience.
Weekly Question and Answer - June 10, 2016
Greetings, Saviors! We've compiled another list of questions gathered from our forums to answer this week; read them below. 1. Regarding the Client and Server Lags First, regarding the client, we have prepared a couple of additional updates as a follow-up to the previous update. They are ready to be included in the future patch. We can expect enhanced performance in a crowded situation. As for the server lag problem, we’ve tracked down the factors suspected to be related to server resource leaks and we applied corrective measures during our latest patch. We can only confirm the server issues a few days after the fact, so we are constantly checking the system. 2. When will you reopen the servers? The rationale behind closing the servers was to create a controlled environment so that the issues such as bots, lags and payment issues can be solved. The ultimate goal was to provide our users with optimal gameplay and experience. After implementing certain fixes for bot and exploit issues, we are planning to reopen the servers for newcomers. Look out for further announcements about this. 3. When can we expect to hear about Rank 8 classes? We are currently developing Rank 8 classes. The information about those classes are soon to be revealed. We hope to show you what we have prepared and polished very soon. 4. Will Monster Gems and Cards ever become tradable? The original intention behind them was to encourage users to explore various fields and invest a certain amount of time to obtain the desired items. That is why we set them as untradeable. We have no plans to make them tradable yet. 5. Could you let us know which add-ons are allowed and which aren’t? We have no plans on restricting add-ons that conveniently display information which can be obtained from external communities or between users. However, we are sternly against add-ons that allow abnormal gameplay such as being able to use NPC stores on a field or an auto-play program. Those are prohibited and its user is liable to be banned. 6. Lv 160 and Lv 175 dungeons are very stingy with EXP compared to other dungeons; are there any plans to revitalize them? It is true that there are unpopular dungeons or mercenary missions. We believe that even if we simply adjust EXP and Silver yields from dungeons, it will only rearrange the popularity list and will not solve the problem fundamentally. That is why in kTOS, we have included unique rewards that are dungeon-specific in certain dungeons. And we plan to expand such practice to other dungeons as well. In addition, this week’s patch will change all the dungeons’ BGMs to their own themes. 7. Will there be a housing system and/or guild castle customization? At the moment, the degree of customization is limited to changing the Lodge theme. However, we are considering the system which players can furnish the lodge with certain items or exhibit the trophies earned. Likewise, the guild hangouts will have a place where the players can place their trophies.