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Known Issues: October 18th
Greetings, Saviors. The following is the list of bugs or issues that we are aware and currently working on them. At the moment, issues involving client crashes or shutdowns are our number one priority. GENERAL 1) Client Crash When Using Certain Skills Scout - Flare Shot Murmillo - Cassis Crista Plague Doctor - Mask Sadhu - Out of Body Bokor - Effigy * Please, let us know of more details and if the issue occurs with other skills as well. We are currently in the process of fixing the issue. 2) VGA Graphic Error Crash Issue The game shutting down with a VGA Graphic error message. 3) Chat Bug Being only able to see normal chats. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/Team/server/class details, and timestamps would be greatly appreciated. That way we can have more information to work with on a more specified problem allowing it to be resolved faster. * Please, try uninstalling add-ons for the game and see if the game runs without the issue. If that is not the case, please, let us know.
[COMPLETE] Scheduled Maintenance for October 18th, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance for October 18th, 2016. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[COMPLETE] [EU] Fedimian Server Temporary Maintenance Notice - October 17th, 2016
UPDATE - The servers are back up and you can login to the [EU] Fedimian server again. The following compensation items have been sent to all teams on the [EU] Fedimain server : Instanced Dungeon Reset Voucher x1, EXP Tome x1. Remember to retrieve the compensation items from your message box before October 20th, 2016. Greetings, Saviors. We will soon be performing temporary maintenance on the [EU] Fedimian server in order to fix the server stability issues. Maintenance is expected to take place during the following period: [EDT] 02:00 to 03:00 (approximately 1 hours) Thank you for understanding.
Weekly Question and Answer – October 14th, 2016
Q1. It is difficult to see how lenses and hair dyes will look on characters before purchasing them. Will there be a way to see what it will look like on the character before the purchase to prevent bad decisions? We have developed a way for you to preview what the items will look like on your characters. We hope that you will be able to make more satisfactory purchases with this preview function which will be implemented in the not too distant future. Please keep a close eye on future patch notes to see it. Q2. kTOS recently had a major revision of the Enchant Scroll and Gems that changed a lot of the currently established norms. We are wondering if there will be a similar revision to the current Monster Card system. While we may decide to add new cards to allow more diverse usage, we currently do not have any plans on revising the Monster Card system. If we do decide to make any major changes, we will be sure to announce them beforehand, so make sure to read any announcements on the Official Website. Q3. It is nice to finally be able to trade more items via the Market system. We are now finally able to trade Gems and Monster Cards which is great for enhancing character abilities. However, it is difficult to find them unless we know exactly what to search for since they do not have a separate category in the Market. We are planning on creating separate categories in the Market to allow easier perusal of Monster Cards and Gems. We hope that this will aid you in your search for those elusive cards that are preventing you from creating your preferred build. Q4. A large part of playing an MMORPG is having fun with friends. As such, it would be nice if the option of using the automatic party matching system in a pre-made party. As avid gamers ourselves, we understand that being unable to find a party with friends made things difficult. Therefore, we are pleased to announce that the ability to use the automatic party matching system from a pre-made party has been developed. Please read future patch notes carefully for when it will be implemented. - Preview and Purchase UI - Instanced Dungeon and Mission Entry UI p.s The feature of UI can be changed for the future patch.
Current State of Known Issues after Oct 11 Maintenance
Greetings, Saviors. After the latest patch on October 11, besides the problems stated in our previous announcement here, there have been other issues commonly reported by players in-game and on our forums. These include bugs in quests and the ‘Commander Load Fail’ error, among others. Some problems were shown to be solved after today’s temporary maintenance, namely the missing Event TP and titles mentioned in the announcement linked above, as well as the reported Enchanter shop UI errors. We would like to make known that we are in the process of further investigating the remaining issues, and kindly ask for your understanding and patience while we find a solution for them. We remind you that you can always report any problems you may be experiencing after the latest patch with a detailed ticket through our Support page. Thank you.
[COMPLETE] Temporary Maintenance Notice - October 12th, 2016
UPDATE - The servers are back up and you can login to all worlds again. The following compensation items have been sent to all teams: Instanced Dungeon Reset Voucher x1, EXP Tome x2. Remember to retrieve the compensation items from your message box before October 15, 2016. Greetings, Saviors. We will soon be performing temporary maintenance on all servers in order to fix some issues occurring after the update patch on October 11th. Maintenance is expected to take place during the following period: [EDT] 04:30 to 06:30 (approximately 2 hours) Thank you for understanding.
Regarding Missing Event TP/Titles and Other Issues after Oct 11 Maintenance
Greetings, Saviors. Missing Event TP and Titles Some users have reported their Event TP items and ‘Happy-go-Lucky’ titles obtained from the previous ‘Crystal Root Lottree’ event going missing after the latest scheduled maintenance. We would like to let you know that we are working on fixing this issue and will restore the missing TP and titles as soon as possible. Other Issues We would also like to announce that we are looking into other issues reported after today’s maintenance and will update you after they are solved. Please note that, depending on your region, even after the patch your client could take some time to sync with the server. We suggest you try checking the integrity of your game files on Steam if you are experiencing problems after this maintenance. We ask for your patience and understanding while we fix the remaining issues. Remember you can report any problems you may be experiencing via ticket through the Support page. Thank you.
[COMPLETE] NA and SA Servers Maintenance Extension
All servers are now online. Sorry for the delay. Please, let us know if you are having the connection issue via Support Ticket Greetings, Saviors. There are good news and bad news. The good news is that Fedimian, Telsiai and Varena servers (EU & SEA) are back on as previously announced. i.e. 06:00 EDT October 11th. However, Klaipeda, Orsha and Silute servers (NA & SA) will undergo maintenance extension. These servers will be back on as soon as possible. We apologize for any and all inconveniences this extension might have caused.
Rank 8 Facebook Event: Comment to Win!
Greetings, Saviors! We're commemorating the release of Rank 8 with an event on our official Facebook page. Read the details below and participate for a chance to win your prize! What You Can Win: - Instanced Dungeon Reset Voucher (14 Days) x2 + Jumbo Dumpling x5 (100 winners). When to Participate: - This event is open until October 23rd, 2016, 23:00 EDT. How to Participate: 01. Like and Share the following post on our official Facebook page: https://www.facebook.com/treeofsavior/posts/985962551529959 Then, leave a comment on the same post about Rank 8. You can tell us what you think of the update, leave a support message, suggestion, etc. Don’t forget to include your server and team name information in your comment, in case you’re one of the winners. 02. A total of 100 winners will be chosen at random from the comments, and the list of lucky Saviors will be announced on our official website (https://treeofsavior.com/news/) on October 24th, 2016. 03. The prizes will be sent to the winners via in-game GM message during the scheduled maintenance on October 25th, 2016. IMPORTANT: Make sure to add your correct server and team name information in your comment. The prizes may not be delivered if your information is missing or incorrect.