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[RESOLVED] Known Issues: June 25, 2018
Greetings, Saviors. The following issues have been recently reported: 1) [RESOLVED] Incorrect Instanced Dungeon Bonus - Over the past weekend (June 23-24, 2018), instanced dungeons in the game dropped an additional Silver bonus upon being completed. This bonus is part of a weekend event that is being released this week (details announced later today), but some of the event data was incorrectly added to the game too soon. We apologize for the misunderstandings caused by this issue. The bonus will be applied as intended during the event weekends (please see the event announcement later today for more details). Thank you. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Official Forum Maintenance - June 24, 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - [UPDATE] Maintenance Period : (EDT) 22:30 - 23:30 June 24, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[Fan Art Festival] TOS Vacation: Summer is back
Greetings Saviors! This time around our Fan Art Festival theme is… TOS Vacation: Summer is back! Welcome back to the summer term! Let's take a moment to enjoy the fun activities one can do during summer vacation. We want to know; Summer vs Winter: Which is better? Maybe you can play more sports in the summer, you can go to the beach or go camping! and we might eventually get free tanning all summer. If you like summer without comparison, please share with us your reasons why summer is so better than winter. Here is everything you need to know about this fan art festival: We will be accepting submissions from now until Jul 18, 00:00 EDT. From Jul 18, 02:00 EDT until Jul 20, 00:00 EDT voting will commence. PRIZES INCLUDE: 500 TP + A Surprise Gift + In-Game Title (“Loving Summer”) + Your art as an in-game loading screen (Prizes will be given out during the scheduled maintenance on Jul 24. The surprise gift will be the next costume to appear in the Goddess' Blessed Cube). Similar to the previous festival, a total of 13 pieces will be chosen. - 7 pieces will be picked by User Vote by receiving the most "Likes" by the Forum Users. - 6 pieces will be personally picked by Staff (after users have voted). HOW TO ENTER: Log into the TOS Official Forum and upload your art to the Fansite / Fan Art Category. The title of your post should start with “[SUBMIT]” and should include the name of your piece. Inside your post, make sure to write the Title, Your Server Name, and Team Name plus a short description about your art. When the submission period ends, an official voting thread with all the works of art will be created by the Staff. Only the "likes" received in this official thread will be counted as user votes. Art Requirements: Format: JPG/PNG/PSD Size: 1920*1080px, 300dpi The art must be related to the theme Acceptable mediums: - Illustration - Comic panels - An image that utilizes in-game screenshots or material. - Real-life photography, or images that utilize such, will not be accepted - Please note: We will exclude votes cast by forum accounts that shared the same IP addresses after reviewing the accounts. The results of the user vote are a reflection of this change. Policies and Disclaimers imcGAMES will not be held responsible for (a) any contest disruptions, injuries, losses or damages, caused by events beyond the control of imcGAMES; (b) damages caused by plagiarized work submitted by the artist; or (c) inconvenience caused by human error or typographical errors in the rules or promotional material. ImcGAMES reserves the right to change, suspend, or cancel the contest if, in imcGAMES discretion, intervening circumstances warrant such action. Contest Overview: This contest is held by imcGAMES and is open to all Tree of Savior fans. Artist interested in participating may submit a design of fan artwork. Please keep in mind that vote selling of any kind is discouraged and could result in disqualification. General Contest Conditions: By entering this competition, you are granting us a non-exclusive perpetual license to reproduce images of your artwork into in-game loading screens and in posts on the forums (forum.treeofsavior.com) when introducing the works selected. Artworks selected might undergo modification when applying them to loading screens. Artworks will not be used for any other purpose than that which is stated here. Loading screen images are subject to change without prior notification. Original Work of Authorship: By submitting your work you hereby warrant and represent that your submitted art is, in fact, original works of authorship on your part and have not been copied, in whole or in part, from any other work and do not violate, misappropriate or infringe any copyright, trademark or other proprietary rights of any other person or entity. You may not post materials that are sexually explicit, offensive to certain groups, or generally inappropriate for the game’s T rating. Artists who violate these policies are subject to disqualification from entry and should plagiarism or IP theft be confirmed, imcGAMES holds the rights to revoke all benefits and prizes given to the artist.
[EDITED] The Second Issue of The Popolion Post Has Arrived!
Greetings, Saviors! We are proud to present the second issue of 'The Popolion Post', the official magazine for Tree of Savior! Take a quick look at what's in our second issue! - Making Peace with AMD - BGM Movie Trailers for the EXORCIST and PIED PIPER classes! - Q&A with the Devs: Casual Content, TBL - A closer look at Klaipeda's brand new BEAUTY SHOP! - Upcoming CONVENIENCE UPDATES... AND MORE! Click here to read all about it!
[FIXED] Known Issues: June 20, 2018
Greetings, Saviors. The following issues have been recently reported: 1) [FIXED] Cursed Scorpios Dropping the Wrong Item - Scorpio monsters from The Cursed Shore event have been reported to drop Attribute Points: 500 instead of Attribute Points 1,000 as previously stated in the event announcement. This issue has been fixed and you will now be able to obtain Attribute Points 1,000 from Cursed Scorpio monsters (according to the rules of the event). 2) [FIXED] Movement Glitches - Players have experienced occasional movement glitches where their characters involuntarily return to the initial point after walking a few steps. This issue has been fixed and you should no longer experience the same glitches. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] NEW! The Cursed Shore
Greetings, Saviors! In an attempt to purify a sacred coast, one unknown wizard’s tragic experiment has created a cursed territory filled with some of the Kingdom’s most powerful monsters. Now, groups of adventurers from around the nation are flocking to the Cursed Shore to loot the creatures and defeat the source of their evil energy: the elusive Cursed Stone Whale. Balance Updates Attribute Point drop rates will be increased for the following monsters. - Varle Helmsman - Varle Anchor - Varle Henchmen - Aphisher - Scorpio The following monsters will have their HP reduced. - Red Anchor - Rocktor - Varle Helmsman - Varle Anchor - Varle Henchmen - Aphisher The drop rates for Cursed Spirits will be increased. Event Period FROM the scheduled maintenance on June 19, 2018 TO the scheduled maintenance on July 17, 2018 Who Can Participate - Characters of level 350 and above - Characters of Rank 8 and above How to Participate STEP 1. Find the Eerie Waterfall near the Blacksmith NPC in the city of Klaipeda. That’s the entrance to the Cursed Shore. STEP 2. At the Shore, defeat the cursed monsters for a chance to get Attribute Points. Monster Reward Count Red Anchor Attribute Points: 50 x1 per party member Rocktor Attribute Points: 50 x1 per party member Varle Helmsman Attribute Points: 100 x1 per party member Varle Anchor Attribute Points: 100 x1 per party member Aphisher Attribute Points: 100 x2 per party member Varle Henchmen Attribute Points: 100 x2 per party member Scorpio Attribute Points: 1,000 x1 per party member NOTE: Each monster will only drop its reward to the party members of the player that dealt the most damage to it. This means that, even if multiple parties are attacking the same monster, only one party will receive its rewards when it is defeated. STEP 2. Defeating the monsters at the Cursed Shore also gives you the chance to obtain their Cursed Spirit, which you can use to access the sacred location of the Cursed Shore Altar. Simply show your Cursed Spirit to the Dispatched Soldier NPC to enter. STEP 3. The Cursed Shore Altar can be activated with a Cursed Spirit every two hours for a period of 30 minutes (starting at 00:00-00:30, server time). The player who activates the Altar receives Attribute Points: 1,000 and releases the Cursed Stone Whale that inhabits it. STEP 4. Join forces with nearby players to defeat the Cursed Stone Whale. After the monster is defeated, it drops one of the following rewards for each player within its range. - Challenge Mode One Entry Voucher (14 Days) - Silver Anvil (14 Days) - Golden Anvil (14 Days) - Enchant Scroll (14 Days) - Attribute Points: 500 - Attribute Points: 1,000 - 5-Star Gem Abrasive (14 Days) - Challenge Portal Scroll (14 Days) NOTE: Items dropped by the Cursed Stone Whale can be picked up by any player. The monster simply drops a number of items equal to the number of players within its range. This means you may receive multiple or no rewards after defeating the Whale. For instance, if there are 3 players near the Whale, it will drop 3 items (two Anvils and one Scroll, for example), which anyone can pick up. STEP 5. You can also use the Cursed Spirit item from your inventory to receive a 10-minute buff of movement speed +2, physical attack +50 and magic attack +50. Important - Only characters that are both of level 350+ and Rank 8+ can participate in the event. - Items with time limits (“14 Days”) are untradeable and cannot be transferred via Team Storage. - Activating the Cursed Shore Altar consumes one Cursed Spirit. Simply showing a Cursed Spirit to the Dispatched Soldier NPC in order to enter the Altar region does not consume the Spirit. - Only one Cursed Stone Whale can be released in each time slot. - If left undefeated, the Cursed Stone Whale will automatically disappear one hour after it is released.
Accounts Banned for Abuse as of June 18, 2018
Greetings Saviors, We have received reports of players utilizing programs that allow them to bypass the platforms in our Rainbow Trek event and retrieve the rewards. As stated in our EULA, we may immediately deny access to the Game, the Game Service, and Accounts at any time without notice if: (d) upon game play, chat or any player activity whatsoever which is, in our sole discretion, inappropriate and/or in violation of the spirit of the Game or Game Service. Therefore, after thorough investigation we have decided to permanently ban the accounts listed below as they have clearly violated our Terms of Service. We request that you report such behavior to us via Support Ticket to ensure that proper disciplinary action is taken. Thank you. The following accounts have been permanently banned: Fedimian Server: Twol*** Telsiai Server: Xanax*** Tad* Tas** Fed** Rize*** Vital*** tyIM*** BUSOH_SEN*** BU** double_rain*** mabobsu**** Dyam**** Kyou** Glycer*** Adam*** Euno*** R0YG*** Pomegr***** Silute Server: kawaiii*** Faf***
Scheduled Maintenance for June 19, 2018
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 19, 2018). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
On Recent Enhancement Errors
Greetings, Saviors. We would like to offer some clarification on an item enhancement issue recently made known through our forums. The Error A problem was discovered where a specific item of 0 Potential failed to be destroyed even after several failed enhancement attempts. The same error could not be reproduced when we looked into the case, but investigating the “Error code: 9” message that accompanied it led us to the following conclusions: 1) In the database, the item was protected through the “item lock” function, but in the game server it was being mistaken for an unlocked item, something we believe is an extremely rare occurrence. 2) Enhancement attempts cannot be performed on locked items, of course, but because of this occurrence the attempt went through. 3) When the enhancement failed, a request was made to the database to destroy the item, but because the item was considered as locked in the database, it generated an integrity error. 4) Since an exception was created that allowed the item not to be destroyed, the game server should counteract that with a rollback, but due to its insufficient exception handling ability that is not what happened. Further Investigation Upon finding out about this error, we performed an investigation on equipment items across all iTOS servers to determine whether the same error had occurred in the past. We found two other instances of this error, spread across two different accounts. The results showed that both affected items had already been seized. Date & time Item Level Details 2017-Nov-08 05:29:44 Skull Breaker 315 - The item was considered as destroyed 7 times, so it was detected and seized by our team. 2017-Aug-23 17:01:21 Toy Hammer 75 - The item was considered as destroyed 3 times, so it was detected and seized by our team. In conclusion, the two items affected by this error no longer existed in the game. Future Measures We have now implemented a system that detects cases like this in real-time, and we will also be performing regular investigations to check for potential problems. Through future patch updates, we have plans to resolve discrepancies between server and database, and reinforce the processing logic responsible for determining the success of enhancement attempts. These updates will be applied to the game as soon as possible. Q&A 1) Does that mean the bug is fixed now? The error isn’t completely fixed yet, but even if it does occur again we are ready to detect and process it within a short amount of time. 2) Is there a way to reproduce the bug in-game right now? Some players have suggested that the error can be reproduced through specific addons, but we have yet to find any connection between them. We would also like to add that enhancement attempts performed one hit at a time or three hits at once are a mere visual difference and do not affect the actual chances of success. We offer our apologies for any misunderstanding that may have arisen from this issue. Thank you for your patience and understanding.