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Notice on Russia Connection Issues
Greetings, Saviors. Due to recent regional IP restrictions and related measures, players located in Russia have reported experiencing connection issues when attempting to access TOS from their region. If you play Tree of Savior from Russia, you may be unable to access your server and/or certain maps in the game. As this is a situation we are unable to control, we would like to advise players affected by this issue to contact their internet service provider for a possible solution. Meanwhile, you may also use a trustworthy VPN service to circumvent the IP restrictions. Our apologies for the inconvenience.
[RESOLVED] Server Connection Issues in [SEA] Telsiai and Varena - May 9, 2017
UPDATE: The [SEA] servers are back up and you should be able to access them now. Compensation for the connection issues has also been sent to all teams on the Telsiai and Varena servers. Please collect it until May 12, 2017. Greetings, Saviors! We have detected connection issues in the [SEA] servers and are currently looking into the source of the problem. We will update this announcement once we have more details about the issue. Thank you for your understanding.
Known Issues: July 11, 2018
Greetings, Saviors. The following issues have recently been reported. 1) [FIXED] Unintended Soundtrack Reverb - An unintended reverb effect was affecting the background tracks of specific maps in the game. This issue is now fixed. Please restart your client in order to apply the changes. 2) [FIXED] Incorrect Cube Items Listed in Beauty Shop - The Goddess' Blessed Cube item preview in the Beauty Shop UI was displaying an incorrect list of items. This issue is now fixed. Please restart your client in order to apply the changes. 3) [FIXED] GTW System Messages Missing - Guild Territory Wars system messages alerting players of the beginning of the session were not appearing in the game. This issue is now fixed. Please restart your client in order to apply the changes. 4) [FIXED] Incorrect Soccer Event System Messages Displaying - The game was displaying unintended system messages about soccer events. This issue is now fixed. Please restart your client in order to apply the changes. 5) Incorrect Item Listed In Uphill Defense Shop - The Uphill Defense Shop has been reported to incorrectly list Megaphone (14 Days), while not listing the 6-Star Gem Abrasive item which should be included in the shop. This issue will be corrected during the scheduled maintenance of July 17, 2018. Thank you for your understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Scheduled Maintenance for July 19, 2022
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (July 19, 2022). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Questions and Answers about TOS #2
Hello. We are "Tree of Savior" development team. We have received so many questions from the fans from all around the world. So to give you better answers for your questions, we invited Director syKim. Q) First of all, why is the game called “Tree of Savior” and what is the story of the game? A) The story starts with a huge tree. After this tree had appeared on the Earth, the Goddesses who had been protecting the humans suddenly disappeared from the Earth. Under the attacks from the monsters, humans struggle to live on day by day. After some time, the warriors who were selected by the Goddess Laima, who controls destiny, save the Goddesses and they start to reveal the hidden stories about the tree and the monsters. Q) How many characters can I create per account? I mean how many character slots are available? A) It depends on the size of barrack. The first barrack that is given to players when they start the game will have four character slots. However, as you move into bigger barracks, you will be able to create more characters and you will also be able to decorate your barrack. Q) Is server wide chatting available? We received a request from a fan that this feature should be in the game. A) Yes. There is server wide chatting available in the game and you can do it using a mic. All the messages that are sent to the server will be displayed on the upper side of the screen and they can be scrolled down as in Granado Espada. Q) When we engage in trades, do we have to set up individual stalls or is there a market where players can register their items? A) Instead of using individual stalls, we are planning to have a market where all the players can register their items. However interpersonal trades are also possible. If we add a feature which allows individual stalls in the game, it will be focused more on purchase requests rather than selling the items. There is also a feature in the game which GM can submit items to be listed on auction at the fixed times and it will have all the same features that are available in the real auctions. Q) Is there a level cap? If there is, which level will be the level cap? A) We are expecting level 100 will be the level cap for the CBT version of the game. We are talking about the basic level of the characters and there are different levels for each class. Q) I heard there are 80 types of classes. Can we choose among 80 classes from the start of the game? A) No. There are four classes to choose from at the start of the game. After that, with each character’s advancement as you play the game, there will be total of 80 classes in the game. We will have 80 classes for the official launch version of the game and the numbers can increase after that. Q) Instead of advancing your character class, I heard you can also train your existing class. What are the benefits for doing so? A) When you train your existing class of the character, you can level up the existing skills and you can also learn new skills and attributes for the class. For example, a player who started the game with Wizard may decide not to advance to Creomancer and instead level up the Wizard to 2nd layer of circle. The skills of the Wizard will be stronger after that. Q) Are there any specific jobs for crafting the items or to collect the items in the game? I like crafting stuffs more than hunting. All classes will be able to collect the items in the game. Q) How hard are the bosses? Do we need to control the game like action genre games? A) It depends on each player’s controllability, but we think that it will not be hard if you understand the patterns of the bosses’ movements. The bosses that will appear on the raids and the fields may be little more difficult. â–²Bosses are not hard. Q) We don’t use mouse to play the game? Only keyboard? What happens when I click on the monsters or the ground? A) When you move or control your character, only keyboard is used, but when you click on UIs, you can use mouse. We had a version of the game which you can move your character using mouse, but it was rather hard to play the game using mouse so we gave up on using mouse. Nothing happens even if you click on the ground. Okay. So that’s it for Questions and Answers for TOS #2 and we will answer more of your questions in the future. Thank you so much.
Scheduled Maintenance for July 5th, 2022
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (July 5, 2022). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Scheduled Maintenance for July 17-18, 2023
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (July 18, 2023). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Temporary Maintenance - April 22, 2020
Greetings, Saviors! We will conduct temporary maintenance in all worlds due to the following cause: - Minor fixes and Resumption on equipping and removing Ichors [EST] 04:30 to 05:00 (April 22, 2020) [BRT] 06:30 to 07:00 (April 22, 2020) [CET] 10:30 to 11:00 (April 22, 2020) [SGT] 17:30 to 18:00 (April 22, 2020) The compensation for the temporary maintenance will be given to your mailbox and removed after a certain period, thus we suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Scheduled Maintenance for May 31, 2022
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (May 31, 2022). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.