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Known Issues: February 7, 2018
Greetings, Saviors. The following issues have recently been reported. 1) Irregular Event Boost Pack Rewards - Players carrying the Boost Pack from the January 2018 Rookie Savior Event: Get Ahead have reported receiving only the basic pack from the February edition of the event, without the remaining milestone guide boxes. This issue has now been fixed and you will be able to receive all Boost Packs from the event as intended. Please restart your game to apply the fix. If you already used the basic pack, you will receive the correct Boost Pack for the event via your character's Market retrieve tab during the scheduled maintenance of February 13, 2018. 2) Event Boost Pack Not Opening - Players participating in the February edition of the Rookie Savior Event: Get Ahead have reported being unable to open their Boost Packs. This issue has now been fixed and you will be able to open the Boost Pack as intended. Please restart your game to apply the fix. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues after 19th Feb Maintenance
Greetings Saviors, The following issues have come to our attention since the Scheduled Maintenance on February 19, 2019. 1) Specific action duplicates Borutas Wing 2) Having an error while crafting an item The reports already sent to the devs and are being reviewed. And we will update via this Announcement to let you know when it is fixed. Again we are sorry for your inconvenience. When in case of sending Support tickets, please specify your Team Name and also possible, ScreenShots/Videos/Timestamps. It may allow us to find common ground or specific errors, the more info we may have, the faster these issues could come to an end.
[Special] Additional Turbulence Package
Greetings, Saviors! Special packages for September and October are due right up! Period From the scheduled maintenance on September 20, 2022 To the scheduled maintenance on October 11, 2022 Additional Turbulence Entry Voucher Package 539TP Max: 5 per team Item Name Count Trade Delmore Battlefield: Goddess One Entry Voucher (Untradable) 30 Team Storage Only Memory of Flame One Entry Voucher (Untradable) 20 Team Storage Only Sinking Seizure (Auto/Solo) One Entry Voucher (Untradable) 20 Team Storage Only Turbulent Core (Auto/Solo) One Entry Voucher (Untradable) 30 Team Storage Only Remnants of Bernice One Entry Voucher 30 Team Storage Only Additional Turbulence Upgrade Package 235TP Max: 5 per team Item Name Count Trade Res Sacrae Raid: Auto/Solo One Entry Voucher 30 Team Storage Only Res Sacrae Raid: Auto/Solo Multiply Token 30 Team Storage Only Res Sacrae Raid: Auto Match (Hard) One Entry Voucher 20 Team Storage Only Res Sacrae Raid: Auto(Hard) Add. Reward Voucher 20 Team Storage Only Demonic Sanctuary: Auto Match One Entry Voucher 30 Team Storage Only Enhancement Coupon: 100,000 Silver 800 Team Storage Only Additional Turbulence Enhance Package 179TP Max: 5 per team Item Name Count Trade [Lv.480] Enhance Aid (Untradable) 255 Team Storage Only Premium Enhance Aid 70 Team Storage Only Exchange Medal 300 Team Storage Only Additional Turbulence All in One Package 999TP Max: 3 per team Item Name Count Trade Additional Turbulence Entry Voucher Package 1 Team Storage Only Additional Turbulence Upgrade Package 1 Team Storage Only Additional Turbulence Enhance Package 1 Team Storage Only Full Additional Reward Voucher Set 1 Team Storage Only *Full Additional Reward Voucher Set Item Name Count Trade Sinking Seizure: Party (Hard) Add. Reward Voucher 5 Team Storage Only Delmore Battlefield: Party (Hard) Add. Reward Voucher 5 Team Storage Only Turbulent Core: Party (Hard) Add. Reward Voucher 3 Team Storage Only Division Singularity Additional Reward Voucher 7 Team Storage Only
[UPDATE] Scheduled Maintenance for April 8~9, 2024
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (April 9, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[UPDATE] Temporary Maintenance - November 11, 2020
Greetings, Saviors! We will conduct temporary maintenance in all worlds due to fixing the error in the guild event. [EST] 01:00 to 03:00 (November 11, 2020) [BRT] 03:00 to 05:00 (November 11, 2020) [CET] 07:00 to 09:00 (November 11, 2020) [SGT] 14:00 to 16:00 (November 11, 2020) [UPDATE] - Items listed on the market of [SEA] NA has been moved to the Market Retrieve Tab. The compensation for the temporary maintenance will be given to your mailbox and removed after a certain period, thus we suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
Scheduled Maintenance for September 6, 2022
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (September 6, 2022). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Scheduled Maintenance for August 25~26, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (August 26, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Change of Monthly TP Spending Limitation Policy
Greetings, Saviors! We have been restricted the monthly TP spending in order to prevent chargeback fraud to the Steam accounts that have a shorter payment record since their time of the creation. We have been monitoring the chargeback fraud and found that the chargeback fraud is relatively at a safe level. Therefore, we decided to widen the TP limitation from 300 TP per month to 1000 TP per month. This policy will be applied after the scheduled maintenance on February 4th, 2020. Please note that this decision is subject to change when the chargeback fraud issue rises again. Thank you.
Scheduled Maintenance for June 09~10, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 10, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.