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Scheduled Maintenance for November 26, 2019
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (November 26, 2019). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Known Issues: April 26, 2017
Greetings, Saviors. We are currently aware of the following issues and they are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Attributes Stuck On 99 Minutes - Players who began learning attributes before the scheduled maintenance of April 25, 2017 have reported the learning time of those attributes being displayed as "99 minutes left" indefinitely. 2) Saalus Convent Bosses Not Dropping Cubes - Final bosses in Saalus Convent missions have been reportedly failing to drop the corresponding cube items upon being defeated. An error message will also appear after the boss is defeated. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Popo Point Shop (July '19)
Greetings, Saviors! The Popo Shop for July 2019 is coming. Gather your PP and exchange them for useful items at the Popo Point Shop! Event Period FROM the scheduled maintenance of July 9, 2019 TO the scheduled maintenance of August 13, 2019 Who Can Participate - Characters of all levels How to Participate STEP 1. Login to Tree of Savior and start raking in the Popo Points! You get 10 Points for every 30 minutes, no matter what character you’re playing with. STEP 2. Purchasing items and changing character look in the Beauty Shop using Premium TP earns you additional points! You get 2 Points for every 1 TP you spend in-game. STEP 3. If you’re missing only a few points to get the item you want, you can also purchase PP Vouchers at any TP Shop to top up your points. You can purchase vouchers of 100, 500 and 1,000 Points. - 100 PP: 7 TP - 500 PP: 33 TP - 1,000 PP: 59 TP STEP 4. Use your well-earned PP to purchase items from the Popo Point Shop! Just look for the gift box icon in your bottom-right menu. Click it to access the PP Shop and exchange your Points for potions and other useful items. Popo Shop Weapon Selection Box - Just as we had with the previous month’s Popo Shop, there will be Weapon Selection Box that you can rent using PP for a limited time. - The Popo Shop weapons from the Selection Box are timed to expire in either 3 days or 7 days. - These weapons will be growth weapons, which means that the weapons grow along with the player as the player levels up. - Also, the weapons’ appearances will be identical to the Solmiki weapons. - Popo Shop Weapon Selection Box (7 Days): 100 PP - Popo Shop Weapon Selection Box (3 Days): 50 PP New Item - [PP] Enchant Jewel Box x1 added to the shop (9,900 PP). - The package contains Lv. 400 Legend Enchant Jewel x1 and Lv. 400 Unique Enchant Jewel x20. Important - Players will not be able to earn PP with the TP spent in the Victory Dungeon. - Each item in the PP Shop comes with a per-team purchase limit. - Most PP Shop items will be untradeable. Timed items are also character-bound and not transferable via Team Storage. - PP Vouchers can be transferred via Team Storage, but not traded with other players. - Popo Points and purchase limits will be automatically reset on August 13, 2019. Make sure to use your points before then.
Novice Pack DLC Coming to Steam
Greetings, Saviors! The Novice Pack, a new DLC item bundle catered to first-time adventurers, will soon be released on Steam. The pack, expected to arrive as soon as it passes Valve's approval process, will remain available for purchase for those who wish to acquire it. See below for the contents of the Novice Pack DLC. Novice Pack DLC Contents - 15 Day Token x1 (untradable) - 65 TP - Highly Condensed HP & SP Potion x30 - Small Stamina Pills & Lv2 Movement Speed Potions x30 - Soul Crystal x10 - Megaphone x10 - Warp Scroll x10 IMPORTANT 1. The Novice Pack will be released as four different DLCs, one specific to each server region, being tagged as [NA], [EU], [SEA] or [SA] accordingly. DLC products are region-exclusive, meaning they can only be redeemed in servers of their corresponding region (e.g. Novice Packs tagged [SEA] or [SA] cannot be redeemed in Klaipeda, Orsha or Fedimian). Make sure to confirm your server region and carefully check the region tag of the DLC before you purchase. 2. Each DLC can only be purchased and redeemed once per Steam account. Accounts that have already purchased the Novice Pack will no longer be able to purchase this DLC for servers of the same region. 3. All DLC products are non-refundable once redeemed in the server. 4. In the event that the Novice Pack DLC is removed from Steam, we will provide due notice two weeks in advance via official announcement.
[UPDATE] Known Issues: September 26, 2017
Greetings, Saviors. We are currently aware of the following issues. We will keep you updated on further procedures. 1) Players unable to use their Active Player Event Equipment Vouchers Players have reported that they are unable to use the following equipment vouchers obtained from the Active Player Event: Guess to Impress. 1 = Savior's Top Voucher (14 Days) x1 2 = Savior's Accessory Voucher (14 Days) x1 3 = Savior's Bottom Voucher (14 Days) x1 4 = Savior's Accessory Voucher (14 Days) x1 5 = Savior's Boots Voucher (14 Days) x1 6 = Savior's Accessory Voucher (14 Days) x1 7 = Savior's Gloves Voucher (14 Days) x1 Due to this issue rather than choosing a weapon, you will now be able to obtain all of the event equipment items for the same 30 day period from the Event Notice Board. 2) Wheel-Chair Zombie Summons We are aware that summoned Wheel-Chair Zombies are not rendering correctly. 3) Members of certain guilds being unable to login. We're aware of and are looking into the issue where members of certain guilds being unable to login. Please send us a ticket stating your guild name and your lastreplay file from the replay folder in your release folder. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATED] Notice on the Instanced Dungeon Reset Issue
Greetings, Saviors. We would like to announce that we have applied a client patch via hotfix to correct the issue that, for the past days, has caused the daily instanced dungeon and mission entries of some or all of a team’s characters to not reset at the correct time. As you may be aware from reading our patch notes, our team has been closely monitoring this issue and attempting several times to correct it. We recorded the logs of any errors that occurred and, based on the results, corrected the components suspected of causing the problem, gradually narrowing down the possible origins of the initial error. Unfortunately, this being an issue which affects players in specific situations, it has taken us longer than usual to trace the source of the problem and correct it, and we apologize for the inconvenience it has caused. Kindly let us know through a ticket at our Support page if you are still experiencing this issue after today. Keep in mind the time at which instanced dungeons/missions reset: (server time) NA/SA 06:00, EU 00:00, SEA 18:00. IMPORTANT: 1) Make sure to receive the latest TOS patch (April 21) to ensure that the fix is applied. You will need to apply the new patch even if you already have the patch from the latest maintenance (April 18). If you currently have the client open, you will have to close the game and open it again to receive the latest patch. 2) Daily instanced dungeon/mission entries should reset properly starting today, April 21, 2017 (yesterday's entries will not reset immediately). To confirm whether your entries were correctly reset, please check them AFTER the following times: NA/SA: [EDT] 06:00 (server time 06:00), April 21st EU: [CET] 06:00 (server time 00:00), April 22nd SEA: [SGT] 06:00 (server time 18:00) April 22nd Thank you. [UPDATED] We have provided Superior Instanced Dungeon Reset Vouchers (14 days) * 3 ea to everyone via GM messages. Please remember to retrieve them before they expire on April 23rd, 2017.
Processing Trade Restrictions
Greetings, Saviors! We continue to process accounts which have been restricted from trading functions. We will be returning each account to its normal state after our evaluation of it is complete and all affected items have been seized. Players whose accounts have been returned to their normal state (without trading restrictions) will receive an alert via GM message in their respective in-game lodge. Special compensation for players to whom DPK-related restrictions were applied will be provided after all the remaining accounts have been processed (this excludes players deemed to have committed serious offenses, who will not be receiving compensation). Thank you once again for your patience and understanding while the investigation is ongoing.
[VIDEO] Rank 10 Preview
Greetings, Saviors! Today we're sharing the Rank 10 Preview Please stay tuned for more news! The 10th Revelation will be in your hands! Are you ready to face them?
Accounts Banned for Abuse (April 25th, 2016)
Greetings, Saviors. We have banned a number of accounts for violating our terms of use. Please refer to the following link for more details: https://forum.treeofsavior.com/t/accounts-banned-for-abuse-april-25th-2016/215939 Sincerely, IMC Staff