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[COMPLETE] Temporary Maintenance Notice - October 4th
Greetings, Saviors. We will soon be performing a short maintenance on all servers in order to fix this issue. The maintenance will take place during the following period: [EDT] 07:00 AM to 07:30 AM Thank you for understanding.
Temporary Maintenance Notice - October 02, 2018
Greetings Saviors, We have found that some of the issues and going to apply an extra fix. To fix this situation, we are going to conduct a temporary maintenance, the end time of current maintenance is not yet specified, But we will update this announcement to share more detailed information coming up. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
[UPDATE] Scheduled Maintenance for April 28, 2020
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (April 28, 2020). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Announcement Regarding [SA]Silute Server Connection Issues - May 5th
Greetings Saviors! There are some connection issues with the [SA] Silute server at the moment. You will be able to read more at the following link. https://forum.treeofsavior.com/t/updated-announcement-regarding-sa-silute-server-connection-issues-may-5th/245530 We apologize for any and all inconvenience that you may have experienced from this problem. Sincerely, IMC Staff
Scheduled Maintenance for December 4, 2018
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 4, 2018). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
[SPECIAL] Autumn Harvest Packages
Greetings, Saviors! We have prepared a special package in celebration of the Autumn Harvest season. Check out our three special packages for your growth, enhancement and farming needs! Sale Period FROM the scheduled maintenance on September 24, 2019 TO the scheduled maintenance on October 8, 2019 Autumn Harvest Challenger Package 99 TP Max: 5 per Team Challenge Mode One Entry Voucher x30 Challenge Portal Scroll x15 Raid Portal Stone x50 Legend Raid Portal Stone x10 Attribute Points 10,000 Ticket x1 * Raid Portal Stone and Legend Raid Portal Stone items are tradable while all other items are only transferrable via Team Storage. Autumn Harvest Enhancement Package 287 TP Max: 3 per Team Rare Enchant Jewel x30 Unique Enchant Jewel x10 Legend Enchant Jewel x3 Premium Awakening Stone x10 Lv. 400 Awakening Abrasive x10 Silver Anvil x10 Golden Anvil x5 Ancient Golden Socket x1 * All items only transferrable via Team Storage. Autumn Harvest Growth Package 495 TP Max: 1 per Team Legend Growth Weapon Selection Box x1 Growth Weapon +11 Enhancement Voucher x1 Growth Weapon +5 Transcendence Voucher x1 Lv2 Settlement Support Potion x50 Lv15 Basic Condensed HP Potion x500 Lv15 Basic Condensed SP Potion x500 Attribute Points 10,000 Ticket x10 Token x1 Honey Dumpling x50 Silver Chest: 1,000,000 x10 Challenge Mode One Entry Voucher x20 Challenge Portal Scroll x20 x4 EXP Tome x5 Raid Portal Stone x40 Character Slot Voucher x1 EXP Card (Lv.400) x1 Class EXP Card Box x1* * Class EXP Card Box contains the following items. - Class EXP Card (1st) x1 - Class EXP Card (2nd) x1 - Class EXP Card (3rd) x1 - Class EXP Card (4th) x1 ** Character Slot Voucher is untradable, Honey Dumpling and Raid Portal Stone items are tradable and all other items are only transferrable via Team Storage. *** Growth Weapons cannot be enhanced or transcended through the Blacksmith NPC but can only be transcended using the Enhancement/Transcendence vouchers contained in the package.
NPC Profile - Demon Queen Gesti
Greetings, Saviors! Get to know the malevolent Demon Queen Gesti through this week's NPC Profile.
Item Restore Policy
Hello saviors, This policy is a service designed to take care of unrestorable damage such as accidental loss of items or receiving items that cannot be used by the savior. Therefore, if the item is lost as a result of using the system where there is a possibility of destruction, or if the item received can be used or retrieved in other ways such as trading, it is basically excluded. <Item Restore Policy> - Items can be restored when the ticket is reported within 3 days after the incident. - Items cannot be restored if there isn't any data or if the item has been normally traded/consumed. - We cannot help with the damage caused by a shared account or hacking. - Items deleted according to the deletion date announced in the notice cannot be restored. - Items obtained via abnormal use (bug, abusing, hacking, etc) of the game cannot be restored. - Item might not be recovered due to limitations on the system even if it isn’t mentioned in the [Non-restorable Types] category. - 1 item can be restored per 1 ticket. (When restoring the Selection Box, 1 from 3 restore counts will be deducted per box.) - Items that have been used as a material for crafting via Blacksmith cannot be restored. - Transferring items or information to another account is impossible because the relationship between the accounts cannot be proved. (1) Details of Policy ① The service will be provided 3 times a year per account. ② Following cases will be excluded from restoration: Restoring item due to a change of mind, item that changes according to chances per attempts, when a part of the items are already consumed, expired timed items, and other cases that violate the service policy. (2) Restore Range ① Restorable Cases Type Content Dismantle Equipment If the item is dismantled by mistake, we will withdraw the obtained Nucle Powder, Sierra Powder, and Enchant Jewels and restore the item to its original state. ※ The items stated above to be withdrawn have to be in the inventory when you send us a ticket. Changing Trade Status of items after personal trade If the Trade Status of the item or the Total Untradable number is changed after personal trade, the item can be transferred to another character in the team. (Only once per item) Discard item We will restore the item when the item has been discarded in the Field or Dungeon by mistake. Received by mistake If an event or reward item given via Message box/NPC/Item box is received by a character other than the one you wanted, the received item will be withdrawn and the item will be given again. (Tradable items are excluded.) ※ Item is only restored when the ticket is sent within 72 hours after receiving the item by mistake. ※ Title can be restored if it was given as a form of item. ※ The item stated above to be withdrawn has to be in the inventory when you send us a ticket. ※ Cannot be restored when the item is crafted (Enhance/ Identify/ Transcendence/Awaken/Enchant Jewel/Appearance change/Socket expansion, etc) and is in different status than it was when received. Character/Companion Delete Can be restored when the Character/Companion is deleted. ※ Make sure the Slot is available in the lodge, and if you have character with the same name as the character you want to restore, please change the existing character’s name before sending the ticket. Item created from Equipment Storage Can be restored when creating Accessory/Ark by mistake. ※ Item created by mistake will be retrieved and the amount of silver consumed will be restored. ※ When you have crafted the crated item, the materials used when crafting won't be restored. (※added on July 26, 2022) ② Unrestorable Cases Type Content Enhanced/Transcended/Awakened Equipment Cannot be restored when the equipment such as Weapon, Armor is enhanced, and when the items are destroyed due to failing the Enhancement/Transcendence. Class Advancement / Change Cannot restore or reset to the previous status when Class is advanced. Class change point cannot be restored when class is changed. ※ You can change the class by collecting the Class change point in the Advancement Info. Ichor Cannot be restored when: - Item is consumed due to failure of extracting Ichor - Item is consumed due to failure of transmuting Ichor - Cannot extract when Ichor is equipped in the equipment - Item is consumed due to success of extracting the Ichor ※ Fixed Stats/Random Stats Ichor can be unequipped via Teliavelis NPC in Fedimian. Item Stat Cannot restore or reset if the stat of the item is changed by using Enchant Scroll, Magnifier, etc Title Cannot be restored when the title from event/quest reward is applied directly to the character Consumed Item When some of items that requires withdrawal are consumed Expired Item Expired item cannot be restored Craft All items related to crafting cannot be restored. Stat/Skill/Attribute/Arts Cannot restore or reset when you acquire Stat/Skill/Attribute/Arts. ※ Stat/Skill/Attribute/Arts can be reset by using Stat Reset Potion/Skill Reset Potion/Attribute Reset Potion/Arts Reset Potion. ※ Arts learned from previous Class cannot be restored when changing the Class Tree. Equipped Gem Gems cannot be restored if the gem is equipped with the equipment. ※ Gem can be extracted via Blacksmith NPC. Socket Cannot be restored to the previous status when the socket is added to the equipment. Legend Card Enhancement Enhancement material cannot be restored when the Legend Card is enhanced. Gem/Card Enhancement ※ Legend Card is enhanced by chance, and therefore the material used to enhance the card won’t be restored. ※ The item to be withdrawn has to be in the inventory when you send us a ticket. Assister Card Assister registered in the Assister Cabinet cannot be restored. ※ Only unused Assister Card in the inventory can be restored. Registered Items Items registered in the Equipment Storage cannot be restored. (※added on September 24, 2021) Cube Items obtained by chance when opening the cube cannot be restored. Ex. Goddess' Cube, Leticia's Cube, Secret Cube, etc. (※added on January 26, 2022) ※ Any kind of restore policy won't be applied when opening the packages purchased with TP, regardless of the reason. (The items in the package have to be unused.) (3) How to send a ticket STEP 1. Go to [Support] category on our official website. STEP 2. Write a ticket with a steam account that matches the team name. STEP 3. [Item Recovery] need to be mentioned in the title. (Category: ETC) STEP 4. Write the details. - When and Why the incident happened. - Which character has the item. ※ The policy might change due to updates. [Update: May 11, 2021] ※ It may take up to 1 week to get the item restored.
[June 7th] Released Accounts
Greetings, Saviors! In order for players to get back into the game as soon as possible, we have unlocked the following accounts as we have finished investigating and processing them. Below is a list of the accounts released today. [NA]Klaipeda As****i Br****lion Ch****ian1 co***n Da****Margery es****es F**ah F**e go****s I**er Ir****ilde J**i Ka****ka ki***q Ks****a Li***s MA****NG Me****Katte P**g ri****we Sa****i Su***1 Vo****w Wa***e Ya****e [SA] Silute A**to B**o Ba****a D***a Dr****l Er****r Fr****ell Fr***n G**c In****art In****Mata Is****z Ka***i L**o Lo**x Lu****arem Mi**o N**a Ne****na Ni****ails Ni****iii Nj****r Q**ie R**xk re****s S****ma Th****nnyKittens Th****os V**s Vi****VDS Vo****andig Vy***s Y**y Yu***a Zh****ong zi**o From the accounts listed here, we proceeded to remove all items related to the DPK error, including those crafted, consumed or otherwise utilized. This includes items crafted using one or more affected material items and gems enhanced using one or more affected items. We did this in all accounts where we deemed that there was no serious offense committed. We will proceed to analyze and release more accounts as the investigations continue, after which we will be processing related tickets. Details about this step will be announced separately. Compensation has been sent to the accounts released today, according to the total duration of their suspension. Special compensation will be provided after the investigation of all accounts is complete. Currently, our investigation is focused on analyzing cases in which the items in question have been circulated, i.e. transferred from the character that first obtained them to another character or companion within the team. Cases in which the items are no longer contained within the team of the character that first obtained them (if they were moved via the Market or personal trade to another account), will take longer to process, particularly in accounts with a large number of items circulated. We'll continue to work towards releasing the remaining accounts and allowing players to return to the game as soon as we can. Thank you.