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KNOWN ISSUES
Known Issues: February 7, 2018
Greetings, Saviors. The following issues have recently been reported. 1) Irregular Event Boost Pack Rewards - Players carrying the Boost Pack from the January 2018 Rookie Savior Event: Get Ahead have reported receiving only the basic pack from the February edition of the event, without the remaining milestone guide boxes. This issue has now been fixed and you will be able to receive all Boost Packs from the event as intended. Please restart your game to apply the fix. If you already used the basic pack, you will receive the correct Boost Pack for the event via your character's Market retrieve tab during the scheduled maintenance of February 13, 2018. 2) Event Boost Pack Not Opening - Players participating in the February edition of the Rookie Savior Event: Get Ahead have reported being unable to open their Boost Packs. This issue has now been fixed and you will be able to open the Boost Pack as intended. Please restart your game to apply the fix. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: January 31, 2018
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) Irregular NPCs in [NA] Klaipeda cities - Players have reported certain NPCs appearing in irregular locations and becoming impossible to interact with on several channels of the Klaipeda map in the [NA] Klaipeda server. We are now looking into the source of the problem. While this process is ongoing, note that you maybe able to use the affected NPCs only on specific channels of Klaipeda. 2) Recipe Missing From Event Box - The Emengard Cannon recipe has been reported to be missing from the options of the Secret Recipe Selection Box (14 Days) obtainable through the Fedimian's Secret Night Market event. This issue is set to be fixed during the scheduled maintenance of February 6, 2018. If you would like to obtain the Emengard Cannon recipe through this event, you may do so after the scheduled maintenance. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[RESOLVED] Known Issues: January 24, 2018
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) TP Purchase Error [RESOLVED] - Players have reported encountering an error message ("An unexpected error occurred while authorizing your transaction. Please try again.") when attempting to purchase TP bundles at the TOS Steam shop. We are currently in contact with Valve to discover the source of the issue and address it as soon as possible. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: January 1, 2018
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) Xmas Search Mission Error - There have been reports of the Xmas Search Mission occasionally being unavailable, with players receiving an error message and becoming unable to enter the mission area. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: December 28, 2017
Greeting Saviors, We are aware of some options unlocked from Appraised Items is higher than the normal amount supposed to be. The unusual options on the Items shall be modified back to its normal amount. So we highly advise players to take precaution when trading or buying such items.
[COMPLETE] Known Issues: December 12, 2017
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) Dungeon Count Issues - There have been reports of the Dungeon Run Count UI showing abnormal numbers. We are currently investigating this issue and will be providing compensation should we find that the issue prevented players from getting as many runs as they should have. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. UPDATE: This issue has been resolved. However, if you are experiencing dungeon count issue again, please let us know via Support ticket. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: December 3, 2017
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) General Server Instability - There have been reports of different instability issues affecting the servers, including disconnections inside instanced dungeons and channels crashing. We are currently looking into this issue and we will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: November 28, 2017
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) Disconnections in Missions/Instanced Dungeons and TBL - There have been reports of sudden disconnections happening inside missions/distanced dungeons and Team Battle League matches. We are currently looking into this issue and we will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. UPDATE: We have now fixed the disconnection problems occurring in missions and instanced dungeons, and we continue to investigate the issue with TBL matches. Compensation will be sent to all accounts during next week's scheduled maintenance (December 5, 2017). If you are still experiencing these issues, please report them via Support ticket in detail so they can be further investigated. Thank you. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: October 24, 2017
Greetings, Saviors. We are currently aware of the following issues. We will keep you updated on further procedures. 1) Disconnect in Halloween Event Dungeon Players have reported that they are facing random disconnects from the server while in the Halloween Event Dungeon, "Creepy Klaipeda." We are currently investigating the matter. This issue has now been resolved. 2) Lag Related Movement Issue We are checking reports of players facing lag while moving around the map. This has also been occurring in the Halloween Event Dungeon causing other players to appear to be invisible or to appear as though they are teleporting. 3) The Ultimate Monster Tamer Rewards After the maintenance on October 24, 2017, there was an issue of the number of Blue Orb pieces that needed to be traded not matching with the number of pieces written in the official event announcement. This issue has been resolved. However if you happened to spend more than the correct number of Blue Orb pieces to obtain your rewards, please contact us via Support Ticket detailing the reward and how many pieces you spent. We will then verify the amount and return the excess pieces to you. let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.