UPDATEKnown Issues: October 24, 2017

Greetings, Saviors.
 

We are currently aware of the following issues. We will keep you updated on further procedures.

1) Disconnect in Halloween Event Dungeon 

Players have reported that they are facing random disconnects from the server while in the Halloween Event Dungeon, "Creepy Klaipeda." We are currently investigating the matter. 
 

This issue has now been resolved.

2) Lag Related Movement Issue 

We are checking reports of players facing lag while moving around the map. This has also been occurring in the Halloween Event Dungeon causing other players to appear to be invisible or to appear as though they are teleporting. 
 

3) The Ultimate Monster Tamer Rewards 

After the maintenance on October 24, 2017, there was an issue of the number of Blue Orb pieces that needed to be traded not matching with the number of pieces written in the official event announcement.

This issue has been resolved. However if you happened to spend more than the correct number of Blue Orb pieces to obtain your rewards, please contact us via Support Ticket detailing the reward and how many pieces you spent. We will then verify the amount and return the excess pieces to you. 
 

let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.