UPDATEKnown Issues: November 28, 2017

Greetings, Saviors.

The following issues have recently been reported and are being investigated.

1) Disconnections in Missions/Instanced Dungeons and TBL

- There have been reports of sudden disconnections happening inside missions/distanced dungeons and Team Battle League matches.

We are currently looking into this issue and we will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding.

UPDATE: We have now fixed the disconnection problems occurring in missions and instanced dungeons, and we continue to investigate the issue with TBL matches. Compensation will be sent to all accounts during next week's scheduled maintenance (December 5, 2017). If you are still experiencing these issues, please report them via Support ticket in detail so they can be further investigated. Thank you.
 

Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.