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KNOWN ISSUES
[COMPLETE] Known Issues - May 13, 2018
Greetings Saviors, The following issues have recently been reported. 1) Unable to Log in to the Website - Players/Accounts that were unable to log in to our official website. We are currently looking into the source of this issue. We apologize for the inconvenience, thank you for your patience and understanding. [ISSUE FIXED] This issue has now been resolved.
[COMPLETE] Known Issues - May 3, 2018
Greetings, Saviors. The following issues have been reported today: 1) Loading Screen Freezing - Several players have reported encountering freezing loading screens when attempting to move to a map in-game, becoming unable to enter the map with one or more specific characters. We are currently looking into the source of this issue and we will update this announcement once we obtain more details about the errors reported. If you are encountering this issue, kindly report it through a Support ticket along with your lastreplay file so we may further investigate the problem. You can find your lastreplay file at the following path: Steam/steamapps/common/TreeOfSavior/release/replay/lastreplay Thank you for your patience and understanding. [ISSUE FIXED] This issue has now been resolved. Please restart your game to apply the changes. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues - April 20, 2018
[UPDATE] The issue has been fixed. For today's session only, GTW has been rescheduled to EDT 22:40-23:10. Greetings, Saviors. The following issues have been reported today: 1) [NA] Guilds Unable to Enter Territory Wars - Guild members participating in the [NA] Klaipeda Territory Wars beta test have reported being unable to enter the Spot Area from adjacent maps during today's session. We are currently looking into the source of this issue and we will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: April 17, 2018
Greetings, Saviors. The following issues have recently been reported after the scheduled maintenance of April 17: 1) Visual Display Error in Leticia’s Secret Cube - Certain Rank B rewards from Leticia's Secret Cube sharing the same visual display for Rank A rewards. However, the number of items received is correct. (e.g. Diamond Anvil) 2) Game Crashes when opening the “View Collection” Menu - When viewing all collections through the "View Collection" option from the Klaipeda Magic Association NPC or when selecting the option from the hotkey, the game client crashes. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[SA] Known Issues: April 4, 2018
Greetings, Saviors. The following issues have recently been reported. 1) Lag and Instability in [SA] Silute - Players in [SA] Silute have reported frequent lag and other server instability issues occurring on the server. Upon checking the server's condition, we have noted no apparent cause of instability in [SA] Silute. If you are being affected by lag and instability issues, kindly report them through a support ticket with information about your location, system specs and most importantly a video of the occurrence (you can upload the video on a platform like YouTube and include the link to it in your ticket), so we can investigate the problem further. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps will be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: April 4, 2018
Greetings, Saviors. The following issues have recently been reported. 1) Skill Effects Not Displaying - The visual effects of certain skills have stopped displaying after the scheduled maintenance of April 3 for some players. The affected skills still perform as intended (only the visual effects are missing), so you may continue to use them. This issue is currently being looked into and it is expected to be fixed during next week's scheduled maintenance (April 10, 2018). Thank you for understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps will be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: February 7, 2018
Greetings, Saviors. The following issues have recently been reported. 1) Irregular Event Boost Pack Rewards - Players carrying the Boost Pack from the January 2018 Rookie Savior Event: Get Ahead have reported receiving only the basic pack from the February edition of the event, without the remaining milestone guide boxes. This issue has now been fixed and you will be able to receive all Boost Packs from the event as intended. Please restart your game to apply the fix. If you already used the basic pack, you will receive the correct Boost Pack for the event via your character's Market retrieve tab during the scheduled maintenance of February 13, 2018. 2) Event Boost Pack Not Opening - Players participating in the February edition of the Rookie Savior Event: Get Ahead have reported being unable to open their Boost Packs. This issue has now been fixed and you will be able to open the Boost Pack as intended. Please restart your game to apply the fix. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: January 31, 2018
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) Irregular NPCs in [NA] Klaipeda cities - Players have reported certain NPCs appearing in irregular locations and becoming impossible to interact with on several channels of the Klaipeda map in the [NA] Klaipeda server. We are now looking into the source of the problem. While this process is ongoing, note that you maybe able to use the affected NPCs only on specific channels of Klaipeda. 2) Recipe Missing From Event Box - The Emengard Cannon recipe has been reported to be missing from the options of the Secret Recipe Selection Box (14 Days) obtainable through the Fedimian's Secret Night Market event. This issue is set to be fixed during the scheduled maintenance of February 6, 2018. If you would like to obtain the Emengard Cannon recipe through this event, you may do so after the scheduled maintenance. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[RESOLVED] Known Issues: January 24, 2018
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) TP Purchase Error [RESOLVED] - Players have reported encountering an error message ("An unexpected error occurred while authorizing your transaction. Please try again.") when attempting to purchase TP bundles at the TOS Steam shop. We are currently in contact with Valve to discover the source of the issue and address it as soon as possible. We will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.