Search article
KNOWN ISSUES
Known Issues: December 3, 2017
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) General Server Instability - There have been reports of different instability issues affecting the servers, including disconnections inside instanced dungeons and channels crashing. We are currently looking into this issue and we will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: November 28, 2017
Greetings, Saviors. The following issues have recently been reported and are being investigated. 1) Disconnections in Missions/Instanced Dungeons and TBL - There have been reports of sudden disconnections happening inside missions/distanced dungeons and Team Battle League matches. We are currently looking into this issue and we will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. UPDATE: We have now fixed the disconnection problems occurring in missions and instanced dungeons, and we continue to investigate the issue with TBL matches. Compensation will be sent to all accounts during next week's scheduled maintenance (December 5, 2017). If you are still experiencing these issues, please report them via Support ticket in detail so they can be further investigated. Thank you. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: October 24, 2017
Greetings, Saviors. We are currently aware of the following issues. We will keep you updated on further procedures. 1) Disconnect in Halloween Event Dungeon Players have reported that they are facing random disconnects from the server while in the Halloween Event Dungeon, "Creepy Klaipeda." We are currently investigating the matter. This issue has now been resolved. 2) Lag Related Movement Issue We are checking reports of players facing lag while moving around the map. This has also been occurring in the Halloween Event Dungeon causing other players to appear to be invisible or to appear as though they are teleporting. 3) The Ultimate Monster Tamer Rewards After the maintenance on October 24, 2017, there was an issue of the number of Blue Orb pieces that needed to be traded not matching with the number of pieces written in the official event announcement. This issue has been resolved. However if you happened to spend more than the correct number of Blue Orb pieces to obtain your rewards, please contact us via Support Ticket detailing the reward and how many pieces you spent. We will then verify the amount and return the excess pieces to you. let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: September 26, 2017
Greetings, Saviors. We are currently aware of the following issues. We will keep you updated on further procedures. 1) Players unable to use their Active Player Event Equipment Vouchers Players have reported that they are unable to use the following equipment vouchers obtained from the Active Player Event: Guess to Impress. 1 = Savior's Top Voucher (14 Days) x1 2 = Savior's Accessory Voucher (14 Days) x1 3 = Savior's Bottom Voucher (14 Days) x1 4 = Savior's Accessory Voucher (14 Days) x1 5 = Savior's Boots Voucher (14 Days) x1 6 = Savior's Accessory Voucher (14 Days) x1 7 = Savior's Gloves Voucher (14 Days) x1 Due to this issue rather than choosing a weapon, you will now be able to obtain all of the event equipment items for the same 30 day period from the Event Notice Board. 2) Wheel-Chair Zombie Summons We are aware that summoned Wheel-Chair Zombies are not rendering correctly. 3) Members of certain guilds being unable to login. We're aware of and are looking into the issue where members of certain guilds being unable to login. Please send us a ticket stating your guild name and your lastreplay file from the replay folder in your release folder. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: September 12, 2017
Greetings, Saviors. We are currently aware of the following issue and it has now been solved. We will keep you updated on further procedures. 1) Savior's Pick Event Dropping Irregular Attribute Points - After the scheduled maintenance of September 12, the Attribute Points: 1000 reward obtained from the returning player event was reported to apply as x1000 the correct amount. This issue has now been solved and we will be retrieving the irregular Attribute Points from the accounts of players who have already received them. Please refrain from using any of these Attribute Points until the issue has been completely handled. We will keep you updated on the progress of this issue. - UPDATE: Sep 13 - We have retrieved part of the irregular Attribute Point items from players' accounts. Accounts that require additional processing are now being handled. Please note that you may be temporarily disconnected in order for us to process your account and retrieve the items. - UPDATE 2: Sep 13 - Processing of all accounts has been completed and excess Attribute Points have been retrieved. Thank you for your patience and understanding while the process was ongoing. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: September 5, 2017
Greetings, Saviors. We are currently aware of the following issues and they are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Green Blindlem Teeth displayed as Wing Test - After the scheduled maintenance of September 5, the material item Green Blindlem Teeth is appearing as “Wing Test”. Please be aware of this when using this item. This error will be corrected during the next scheduled maintenance on September 12, 2017. 2) Summons affected by irregular low HP - Certain summons have been reported to spawn with low HP, causing them to disappear on the first attack received. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: August 22, 2017
Greetings, Saviors. We are currently aware of the following issue and it is being worked on. We apologize for the inconvenience, and we will update you once it is resolved. 1) Skills and other actions not working properly in fields - After the scheduled maintenance of August 22, class skills, buffs and regular attacks aren’t working properly in fields and may appear to freeze or lag, failing to display the corresponding effects. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: August 17, 2017
Greetings, Saviors. We are currently aware of the following issue and it is being worked on. We apologize for the inconvenience, and we will update you once it is resolved. 1) Piece Back Mission event materials not searchable in the Market - Goddess Sculpture pieces obtainable through the Piece Back Mission event do not currently appear in the Market’s search results or Material tab. We will be fixing this problem during the next scheduled maintenance on August 22, 2017. Until then, please use the Show All function to search for the Goddess Sculpture pieces in the Market. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: August 3, 2017
Greetings, Saviors. We are currently aware of the following issue and it is being worked on. We apologize for the inconvenience, and we will update you once it is resolved. 1) Reset Pack DLC items occasionally not transferable via Team Storage - Players have reported being unable to place items from the Reset Pack DLC in their respective Team Storage. This issue is expected to be fixed during the next scheduled maintenance (August 8, 2017). If you must transfer one of the items mentioned above through your Team Storage and are unable to do so, kindly send us a Support ticket and we will process your request. 2) Instanced Dungeons and Missions not resetting on time for certain characters - The daily count for instanced dungeons and missions can fail to reset at the correct time for certain characters in the [EU] Fedimian, [SEA] Telsiai and [SEA] Varena servers after the last scheduled maintenance. Please send us a Support ticket if one or more of your characters is affected by this issue so we may investigate it. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.