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ANNOUNCEMENT
Accounts Banned for Abuse (April 22nd, 2016)
Greetings, Saviors. We have banned a number of accounts for violating our terms of use. Please refer to the following link for more details: https://forum.treeofsavior.com/t/accounts-banned-for-abuse-april-22nd-2016/210857 Sincerely, IMC Staff
Accounts Banned for Abuse (April 21st, 2016)
Greetings, Saviors. We have blocked 140 bots and 232 gold sellers. The following is a list of their team names and the reason why they were blocked. If you feel you have been wrongly banned, please report your case to us through the support page. Thank you for your support and cooperation. Sincerely, IMC Staff
Announcement Regarding Price Changes and South American Server
Greetings Saviors, Until yesterday, the Founder’s Pack products were available for purchase at prices set by Steam, which take the living standards of individual countries into consideration. If, for example, a player from NA had to pay $49.99 for a package, another player living in a different country was able to purchase it for half that price or even less. Players can essentially purchase the Founder’s Pack at a lower regional price, purchase Tokens with the TP earned, and sell them on the market to obtain silver. Players in regions where the price is not discounted face a loss compared to them. This is not what we intended when we designed the Token and market systems. Any tradeable items in one server should be sold at the same price to all users. Therefore we requested Steam to change the price policy before releasing new TP bundles and transitioning to F2P to prevent problems ahead of time. The prices were changed yesterday because our request was handled. We sincerely apologize for disappointing those who faced sudden, drastic price increase without being notified beforehand, and we’d like to provide the following solutions. 1. We’re going to open a South American server. We’ll open it after the team transfers to EU and SEA servers have finished, and then start taking transfer requests from Klaipeda and Orsha to the new SA server. We are cancelling previous announcement that there will be no new SA Steam server. Please note that we can only move teams from Klaipeda and Orsha to the new SA server. Transfer from Fedimian and Telsiai is not supported. In addition, unlike the previous transfer to Fedimian and Telsiai, we will open the SA server first and then transfer teams to it. We will start taking team transfer requests to the new SA server as soon as next week. We’ll take request tickets until the beginning of May, in the same manner and procedure as we have done for the transfer to EU and SEA servers. 2. We’re going to apply different prices to the SA and SEA servers after transitioning to F2P. The discount rate will be announced separately later. The Tokens purchased on SA and SEA servers cannot be traded on NA or EU servers, so we expect that fairness will not be an issue as mentioned above. We'd like to note that the new DLC products specifically sold to SA and SEA servers cannot be claimed on NA and EU servers, and vice versa. Lastly, we’ve decided to raise the discount on our DLC products. We will be selling them at 50% off instead of the 30% originally planned. The content of the DLC products including the TP amount will not change. Players who have already purchased the DLC products previously will be able to buy the discounted packs as well, since they are treated as new products. This discount will start on the 21st as planned and will remain available until near the F2P transition date. These 50%-off DLC products will not take regional pricing into account as they will be discontinued before F2P and regional pricing implementation for the SA and SEA servers. Due to such change of plans, we had to push the F2P release date back in order to account for longer preparation. Our goal is to finish transferring teams to the appropriate servers first before opening up our game to the general public. We expect the transition to F2P to happen sometime early to mid-May, and we will make a separate announcement once the date is confirmed. We apologize to those who have been waiting eagerly for the F2P transition. Again, we apologize for the instability in our service. We’re going to continuously strive to provide a pleasant and fair environment where players can truly enjoy the game itself. Thank you for your concerns and support. Sincerely, IMC Staff *From this point on, we will be using the term "South America Server" for the server instead of "Latin America Server".
For users experiencing a launch error after April 19 maintenance
Greetings, Saviors. It has come to our attention that some users are experiencing an error when trying to launch the game client after our weekly maintenance of April 19, 2016. We have provided a list of possible solutions to this error in our forums here: [LINK] The list will be updated as new solutions are found. SIncerely, IMC Staff [UPDATE] We have now patched in a hotfix that should allow you to play the game after restarting the client. Please let us know if you are still unable to do so.
Accounts Banned for Abuse (April 19th, 2016)
Hello, Saviors. We've identified and permanently blocked 1,394 bot accounts in the order from the most frequently reported. Additional 1,678 accounts that have manipulated the game client for exploiting purposes have also been banned. If you feel you have been wrongly banned, please report your case to us through the support page. Your reports will be used as important data for us. We do believe these bots are a major issue and will continue to do our best until the problem is solved. In addition, we are taking down the Founders Server : Exclusive Access 3 product temporarily until the bot issue is handled properly. Thank you for your cooperation. Sincerely, IMC Staff
DLC 3 Temporarily Off the Shelves
Hello, Saviors. We regret to say that our Founder's Pack : Exclusive Access 3 product has been temporarily taken down from sales due to abuse and exploit. This product will be available again once we resolve the bot issues. Thank you for your continued support. Sincerely, IMC Staff
How to test your ping to the EU and SEA servers
Greetings, Saviors! Many of you have been wondering about the new location of our EU (Fedimian) and SEA (Telsiai) servers in regards to ping and how it will affect your gameplay. For this reason, we have set up an echo server in each region to allow you to test your network response time to each server with a simple ping test. Below are the details of each server: Fedimian region (Frankfurt) IP: 52.29.228.194 Telsiai region (Singapore) IP: 52.77.112.61 How to perform the ping test: 1) Open a Command Prompt window (press the Windows key + R) and type in `cmd`, then press Enter. 2) After C:\>, type in `ping 52.29.228.194 -t` or `ping 52.77.112.61 -t` and press Enter. You will see your network's response time to the server counted in ms. We hope this will help you with your decisions regarding server transfer applications. Remember that, if you wish to transfer to a different server, you can submit your application until the 24th of April, 2016, through our official Support page. Also, if you haven't yet, don't forget to read our announcements regarding the upcoming server transfers. Server Transfer - Now Taking Requetss: [LINK] Server Transfer Details and Conditions: [LINK] Sincerely, IMC Staff
Server Transfer Details and Conditions
Greetings and Salutations Saviors! The long awaited Server Transfer is upon us, and details about the service can be found below. Please read carefully to avoid any misunderstandings as the transfer process will not be reversed once it is completed. You must also consent to the 'Terms and Conditions of Service' in order to be eligible for the transfer. [Server Transfer Availability] [Terms and Conditions of Service] I have read, understood and agree to the conditions and policies of the service. I agree to perform the necessary tasks to meet the prerequisite conditions. I understand that I will not be eligible for the service if any of the prerequisite conditions are not met. I accept that I will not be able to make an objection to the service after the Server Transfer has occurred if the data warranted by the guarantee has not been corrupted or tampered with in any way. [Prerequisite Conditions and Policies] If there is a pre-existing team on the destination server, the pre-existing team will be deleted and replaced with the transferred team. Please keep in mind that the deleted team cannot be restored. You cannot apply for the server transfer service while logged onto the game. The transfer will take place after all the requests in a given time period have been sent to us and during the actual transfer, the servers will be down temporarily. At a laster date, the location of Fedimian (EU) and Telsiai (SEA) servers will be moved to Germany and Singapore respectively. Depending on where in NA, players playing from NA may experience poor connectivity if they decide to transfer to one of the regional servers. The transfer cannot be reversed nor cancelled once the process is completed. Friends list : Will be reset Guild / Party : Leaving or disbanding a guild is required to apply for the server transfer service Market : You need to retrieve all of your items in order to apply for the server transfer service. This applies to both items you listed to sell and items you bought from the market [Additional Details] The Server Transfer will NOT CHANGE the following Team Name Lodge Message Lodge Theme Character Slots Companion Name Level and EXP TP Token Benefits Class Quest Stat Skill and Attributes Map Exploration Rate Likes Adventure Journal Title and Achievement Collection Team Battle League Score Silver Equipped Items Inventory Team / Character Storage If you have any questions regarding the service, please let us know. As always, we thank you for your continued enthusiasm, support and love for Tree of Savior. Sincerely, IMC Staff
[COMPLETE] Scheduled Maintenance - April 5th, 2016
Greetings Saviors! We will be holding the scheduled weekly maintenance as notified in our previous announcements. The detailed time can be seen down below. More details will be provided on what will be tweaked in a later announcement. Scheduled Time for Maintenance : 1~5 a.m. (EDT) April 5th, 2016 We would like to use this chance to apologize for the inconvenience that many of you have experienced during the launch week. We are constantly keeping an eye out for your feedback to see what the more prevalent issues are. Through your feedback, we are able to figure out what can be fixed quickly and what requires development time. Some issues have been carried over from older versions, other unknown issues have occurred because they hadn't been exposed to such focused stress and yet others are due to connectivity issues between us, Steam, AWS, and individual clients. The more major bugs/issues will take longer to iron out since we do not wish to negatively affect other aspects of the game. Others can simply be dealt by a hotfix / patch during shorter maintenance periods. Once again, we would like to apologize for the poor connectivity and numerous in-game issues that many of you have experienced last week. We also wish to thank you for your continued enthusiasm, patience, support and love for Tree of Savior. Sincerely, IMC Staff