Greeting Saviors! We became aware of the following issue: 1) Server instability in Klaipeda world. We are currently investigating the issue. We will update as soon as the server is back online. We apologize for the inconvenience and thank you for your patience and understanding. [UPDATE] The server is back online and should be able to log in without problem. Regards, IMC staff
Greetings Saviors, Episode 13: Scars of Fate is coming soon! Enjoy the preview video of Episode 13 and stay tuned until it is released:)! <Original Version> <Aoba version>
Greetings, Saviors! We will conduct temporary maintenance in Klaipeda world due to fixing issues related to server stabilization. [EST] 05:50 to 06:50 (December, 2020) The compensation for the temporary maintenance will be given to your mailbox and removed after a certain period, thus we suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 8, 2020). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EST) 21:30 December 2, 2020 - 22:00 December 2, 2020 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (December 1, 2020). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Greetings, Saviors! New Weekends burning event is here! See the details and let's burn the weekends in ToS! Event Period From December 4, 2020 To 23:59 EST on December 27, 2020 Who can Participate - All saviors How to Participate Step 1. Log-in to Tree of Savior on weekends (server time) during the event period. Step 2. Find the event NPCs in Klaipeda, Fedimian, and Orsha and talk to them! * The map doesn't indicate the location of NPCs. Step 3. Play Tree of Savior with special buffs and benefits! The buffs and benefits of the month are as following: ※ Please note that the timeline will follow the server time(EST). Friday Saturday Sunday December 4 December 5 December 6 - EXP + 100% - Recover HP/SP +500, Movement Speed +2 every 10 seconds - Physical/Magic Attack + 500 - Physical/Magic Defense + 3000 - EXP + 100% - Recover HP/SP +500, Movement Speed +2 every 10 seconds - Physical/Magic Attack + 500 - Physical/Magic Defense + 3000 - EXP + 100% - Recover HP/SP +500, Movement Speed +2 every 10 seconds - Class Points earned +500% December 11 December 12 December 13 - EXP + 100% - Looting Chance +1000 - Item re-identification 50% discount - EXP + 100% - Looting Chance +1000 - Movement speed + 5, when destroying Tree Root Crystal - EXP + 100% - Looting Chance +1000 - Movement speed + 5, when destroying Tree Root Crystal December 18 December 19 December 20 - EXP + 100% - Physical/Magic Attack + 500 - Physical/Magic Defense + 3000 - Recover HP/SP +500, Movement Speed +2 every 10 seconds - EXP + 100% - Physical/Magic Attack + 500 - Physical/Magic Defense + 3000 - Pamoka Solution EXP x2 - EXP + 100% - Physical/Magic Attack + 500 - Physical/Magic Defense + 3000 - 90% Skill Cooldown and SP consumption reduction (Area Limited) December 25 December 26 December 27 - EXP + 100% - Looting Chance +1000 - Entry Reset for Legend Raid and Uphill Defence (Once a day) - EXP + 100% - Looting Chance +1000 - Even-numbered transcendence 50% discount - EXP + 100% - Looting Chance +1000 - Movement speed + 5, when destroying Tree Root Crystal Important - Please note that the buffs do NOT stack. If you receive Friday's buff at the end of the day and receive a new buff at the start of Saturday, Friday's buff will be removed and Saturday's buff will be applied. - The buffs will NOT automatically be granted to your character. You have to talk to the event NPC in order to receive the Weekend Burning Event benefits.
Hello saviors, This policy is a service designed to take care of unrestorable damage such as accidental loss of items or receiving items that cannot be used by the savior. Therefore, if the item is lost as a result of using the system where there is a possibility of destruction, or if the item received can be used or retrieved in other ways such as trading, it is basically excluded. <Item Restore Policy> - Items can be restored when the ticket is reported within 3 days after the incident. - Items cannot be restored if there isn't any data or if the item has been normally traded/consumed. - We cannot help with the damage caused by a shared account or hacking. - Items deleted according to the deletion date announced in the notice cannot be restored. - Items obtained via abnormal use (bug, abusing, hacking, etc) of the game cannot be restored. - Item might not be recovered due to limitations on the system even if it isn’t mentioned in the [Non-restorable Types] category. - 1 item can be restored per 1 ticket. (When restoring the Selection Box, 1 from 3 restore counts will be deducted per box.) - Items that have been used as a material for crafting via Blacksmith cannot be restored. - Transferring items or information to another account is impossible because the relationship between the accounts cannot be proved. (1) Details of Policy ① The service will be provided 3 times a year per account. ② Following cases will be excluded from restoration: Restoring item due to a change of mind, item that changes according to chances per attempts, when a part of the items are already consumed, expired timed items, and other cases that violate the service policy. (2) Restore Range ① Restorable Cases Type Content Dismantle Equipment If the item is dismantled by mistake, we will withdraw the obtained Nucle Powder, Sierra Powder, Enchant Jewels and restore the item in its original state. ※ The items stated above to be withdrawn has to be in the inventory when you send us a ticket. Changing Trade Status of items after personal trade If the Trade Status of the item or the number of Total Untradable number is changed after personal trade, the item can be transferred to another character in the team. (Only once per item) Discard item We will restore the item when the item has been discarded in the Field or Dungeon by mistake. Received by mistake If an event or reward item given via Message box/NPC/Item box is received by a character other than the one you wanted, the received item will be withdrawn and the item will be given again. (Tradable items are excluded.) ※ Item is only restored when the ticket is sent within 72 hours after receiving the item by mistake. ※ Title can be restored if it was given as a form of item. ※ The item stated above to be withdrawn has to be in the inventory when you send us a ticket. ※ Cannot be restored when the item is crafted (Enhance/ Identify/ Transcendence/Awaken/Enchant Jewel/Appearance change/Socket expansion, etc) and is in different status than it was when received. Character/Companion Delete Can be restored when the Character/Companion is deleted. ※ Make sure the Slot is available in the lodge, and if you have character with the same name as the character you want to restore, please change the existing character’s name before sending the ticket. ② Unrestorable Cases Type Content Enhanced/Transcended/Awakened Equipment Cannot be restored when the equipment such as Weapon, Armor is enhanced, and when the items are destroyed due to failing the Enhancement/Transcendence. Class Advancement/ Change Cannot restore or reset to the previous status when Class is advanced. Class change point cannot be restored when class is changed. ※ You can change the class by collecting the Class change point in the Advancement Info. Ichor Cannot be restored when: - Item is consumed due to failure of extracting Ichor - Item is consumed due to failure of transmuting Ichor - Cannot extract when Ichor is equipped in the equipment - Item is consumed due to success of extracting the Ichor ※ Fixed Stats/Random Stats Ichor can be unequipped via Teliavelis NPC in Fedimian. Item Stat Cannot restore or reset if the stat of the item is changed by using Enchant Scroll, Magnifier, etc Title Cannot be restored when the title from event/quest reward is applied directly to the character Consumed Item When some of items that requires withdrawal are consumed Expired Item Expired item cannot be restored Craft All items related to crafting cannot be restored. Stat/Skill/Attribute/Arts Cannot restore or reset when you acquire Stat/Skill/Attribute/Arts. ※ Stat/Skill/Attribute/Arts can be reset by using Stat Reset Potion/Skill Reset Potion/Attribute Reset Potion/Arts Reset Potion. ※ Arts learned from previous Class cannot be restored when changing the Class Tree. Equipped Gem Gems cannot be restored if the gem is equipped with the equipment. ※ Gem can be extracted via Blacksmith NPC. Socket Cannot be restored to the previous status when the socket is added to the equipment. Legend Card Enhancement Enhancement material cannot be restored when the Legend Card is enhanced. Gem/Card Enhancement ※ Legend Card is enhanced by chance, and therefore the material used to enhance the card won’t be restored. ※ The item to be withdrawn has to be in the inventory when you send us a ticket. Assister Card Assister registered in the Assister Cabinet cannot be restored. ※ Only unused Assister Card in the inventory can be restored. ※ Any kind of restore policy won't be applied when opening the packages purchased with TP, regardless of the reason. (3) How to send a ticket STEP 1. Go to [Support] category on our official website. STEP 2. Write a ticket with a steam account that matches the team name. STEP 3. [Item Recovery] need to be mentioned in the title. (Category: ETC) STEP 4. Write the details. - When and Why the incident happened. - Which character has the item. ※ The policy might change due to updates.