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Blocked Users in [SEA] Servers and Bot Classifier Update

Greetings, Saviors. Due to a recent lapse in our Bot Classifier, a number of players were mistakenly deemed bot users and had their accounts blocked as a result. Some of Players mistakenly received due to my mistake and we retrieved all of items without them So sorry for inconvenience of this issue. We would like to announce that these accounts have now been unblocked and that their corresponding teams have been compensated with the following items: - 15-Day Event Token (untradable) - EXP Tome x4 - Instanced Dungeon Reset Voucher x4 Below is the list of accounts affected. [SEA] Telsiai xY*** To*** ZkyWal*** Crystal*** Windbo*** Windschna***   About RII and the Bot Classifier As you may know, we make use of our Bot Classifier for finding bot users and examining bot reports, partly by taking into account the RII of other players (see our Dev Blog post here for details). Until now, using the RII of the reporting players has helped signal the offending users to the Bot Classifier, giving us a clue as to which users are more likely to be bot accounts. This high reliance on RII, however, has caused some innocent players to be considered as bot users as well. For this reason, we have decided to slightly change how reported cases are handled. The reporting players’ RII will still count towards the probability of the reported user being a bot, and will signal to the Bot Classifier which accounts are more likely to be using them. However, the RII of the reporting users will no longer influence our decision when determining whether the reported accounts are using bots or not, and they will be judged solely on their in-game behavior and other Bot Classifier criteria. Finally, to players whose access to the game is being denied, if you find that your account has been unfairly blocked, make sure to send us a ticket through our Support page so we may reevaluate your case.   Thank you. Sincerely, IMC Staff

Announcement
June 6th, 2016
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[COMPLETE] Scheduled Maintenance for June 7th, 2016

Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.

Patch Note
June 7th, 2016
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Weekly Question and Answer

Greetings, Saviors! Today on the blog we’re talking about our Saviors' Q&A. The following statement is indicating that many of our saviors posted these questions frequently. 1. The game still feels slow, even after the optimization patch. How much more and when do you plan to further optimize the game, and when can we expect a lag-free Tree of Savior? A.  We thoroughly applied all of our previously announced optimization measures, but because every user’s playing environment is different and there are so many diverse factors at play in-game, we still cannot guarantee that the expected improvements will show in every single situation. There are still some areas in the game we can speed up, so we plan on continuing to improve the lag issue through frequent patches. 2. Do you have any plans to develop a class or rank reset potion? A. Creating a character in TOS involves making choices about stats, skills, attributes, classes, and many other things. It is possible to revert a character’s entire state to what it was like the day before, for example, but rolling back their class or skills while maintaining the level and stats intact is not an easy task. We will, however, consider making it possible to give up class advancement quests to allow picking a different class. 3. We’re being affected by the bug that joins 10-15 people together in instanced dungeons. If you’re going to allow large numbers of characters to be matched together, why don’t you introduce stronger boss mobs or random hidden bosses? A. This bug is an issue that’s been affecting only our Steam servers, and something we’re working to fix as soon as possible. We did try playing dungeons with over 10 people in a test version of the game, but it was just too confusing and complicated. That is why we want to keep the parties to 5 players or under. 4. There’s a connection problem happening every time the Gravity Pole skill is used. Are you fixing this bug? How far along are you on this issue? A. This bug has been around for a long time, but we haven’t been able to accurately reproduce it so far, so until now we’re still not entirely sure of how it can be fixed. This is especially true considering that it has never occurred in the development server, only on the live server. We’ve recently found and revised some aspects we think might be related to this bug, and we expect to apply them as soon as we’re done with testing. 5. Sometimes a character’s head will just disappear, which is a shame considering the otherwise beautiful graphics of the game. Are you fixing this bug? A. The dev team is well aware of this issue. We’ve set up a testing PC to figure out whether this happens only with specific video cards. We’ll try to fix this issue as soon as possible. Thank you for reading and have fun playing Tree of Savior.  

Developer's Blog
June 4th, 2016
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Follow-up measures to the removal of all DLC products from the Steam Store

Greetings Saviors, As you may know, we have removed all DLC products from the Steam Store on the 30th of May, 2016. This was done as we felt that the DLC products were redundant due to the launch of TP Bundles from the Steam Inventory Store. Therefore, we have also restricted the ability to receive any further DLC products as this will be unnecessary.   Please let us know via the ticket system if you have not yet redeemed the DLC product and are now unable to do so. Please include the following information in order for us to process the requests. 1. Steam ID 2. Team Name 3. Server  4. DLC Product Name 5. Screenshot (for proof of purchase) Sincerely, IMC Staff

Announcement
June 3rd, 2016
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[COMPLETE] Temporary Maintenance - June 3rd, 2016

Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.

Patch Note
June 3rd, 2016
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[RESOLVED]TP Bundles Sales Temporarily Disabled

UPDATED: The sales of TP bundles and Steam Inventory function are now back up again.  Minor updates on the images of the TP bundles have occurred and they will have the region's full name instead of abbreviation.  Greetings, saviors.  Due to certain issues regarding the TP bundles, we will temporarily stop the sales of TP bundles and disable the Steam Inventory function. The sales and the Steam Inventory function will resume when the issues are dealt with. However, the exact period of the temporary shutdown will differ from region to region.  Please note that those who have bought TP bundles prior will not be affected by this. We apologize for any and all inconveniences this might have caused you. Thank you.  Sincerely, IMC Staff

Announcement
June 3rd, 2016
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[Hotfix] [EU] Fedimian Server - Automatic Party Matching System Fix

Greetings Saviors,   We have fixed the issue with the Automatic Party Matching System for the [EU] Fedimian Server. Our apologies for the inconvenience you may have experienced during this time. We will be providing one Instanced Dungeon Reset Voucher in order to allow you to go to the missions that you missed during this period. Please read the details below. 1. Automatic Party Matching System Malfunction Period - [EDT] 06:30 Wednesday, June 1 ~ 05:40 Wednesday, June 2, 2016 2. Compensation - Instanced Dungeon Reset Voucher x1 3. Compensation Redeem Period - Until [EDT] 23:59 June 4th  Once again we apologize for the inconvenience. As always, thank you for your continued understanding, love and support for Tree of Savior. Sincerely, IMC Staff          

Announcement
June 2nd, 2016
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[Hotfix] Server Capacity Enhancement for Mercenary Mission Instances

Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.

Patch Note
June 2nd, 2016
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[COMPLETE] Temporary Maintenance Notice – June 2, 2016

UPDATE - MAINTENANCE COMPLETE: The servers are back up and you should be able to log into the worlds now. Note: We apologize once again for the inconvenience caused by the recent TP bundle issues. Should you encounter any further issues related to TP bundles, kindly send us a ticket through our Support page. Compensation: Token time extension - 2 hours UPDATE - MAINTENANCE EXTENDED: We regret to inform that today's temporary maintenance period has been extended. We will work on getting the servers back online as soon as possible. Additional compensation will be provided accordingly. Thank you for understanding. Greetings, Saviors. We will soon be performing a short maintenance on all our servers in order to fix the previously announced issue of TP bundles being unredeemable even after yesterday's patch (see announcement here). The maintenance period will start at the following time: [EDT] 03:10 AM - June 2, 2016 This maintenance is expected to last approximately 30 minutes. Thank you for understanding. Sincerely, IMC Staff

Announcement
June 2nd, 2016