Greetings, Saviors. Thanks to your reports, we’ve become aware that some players have lost their previously purchased TP bundles from their accounts after our latest temporary maintenance, meant to fix the issue of multiple TP bundles not being properly redeemed. We would like to let you know that we are currently looking into how we can fix this issue and return the missing TP bundles to their respective accounts. Meanwhile, if you find that any of your purchased TP bundles have disappeared after yesterday’s maintenance, or if you’re experiencing other TP bundle-related problems, we would like to ask you to please send us a ticket through our Support page. In your ticket, make sure to mention your team name and server information, as well as the type of TP bundles you purchased (100TP / 300TP / 500TP / 900TP) and the approximate time they were lost from your account. If possible, also attach screenshots of all relevant information. Thank you. Sincerely, IMC Staff
Greetings Saviors, All Servers will undergo short temporary maintenance. 1. Maintenance Period - [EDT] 06:00 to 06:30 (approximately 30 minutes ) Wednesday, June 1, 2016 2. Reason - In order to solve the multiple TP bundles not being able to be redeemed. 3. Compensation: - 1-hour and half Token time extension Note that this temporary maintenance will affect all the servers Thank you for understanding. Sincerely, IMC Staff
Greetings Saviors, We have found that it is currently not possible to redeeming multiple TP bundles that offer the same amount of TP thanks to your excellent feedback. We would like to offer our most sincere apologize for any inconvenience and confusion this may have caused and humbly ask for your understanding while we work hard to solve this issue. We would also like to kindly request that you refrain from purchasing multiple TP bundles of the same amount for the time being. An announcement as soon as this issue has been resolved. As always, thank you for your continued cooperation, support, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
Greetings Saviors, We are aware that players may have been experiencing temporary connection issues to the Klaipeda and Orsha servers. This was due to some internal connection issues between the servers. The issue has been resolved at [EDT] 07:30 May 30th and you should now be able to access the game. Please let us know via the ticket system if you are still having trouble accessing the game after this point. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
Greetings, Saviors. Due to a recent lapse in our Bot Classifier, a number of players were mistakenly deemed bot users and had their accounts blocked as a result. We would like to announce that these accounts have now been unblocked and that their corresponding teams have been compensated with the following items: - 15-Day Event Token (untradable) - EXP Tome x4 - Instanced Dungeon Reset Voucher x4 Below is the list of accounts affected. [SEA] Telsiai PinoyAllSta** Telkar** TIM** Bi** Gannicus** S** DadenMa** Shiny** Secretp** DAFFA** [SEA] Varena RoyalDu** Jycans-Wo** SantosRepubl** Shia** Karven** Sora20** Sponklo** About RII and the Bot Classifier As you may know, we make use of our Bot Classifier for finding bot users and examining bot reports, partly by taking into account the RII of other players (see our Dev Blog post here for details). Until now, using the RII of the reporting players has helped signal the offending users to the Bot Classifier, giving us a clue as to which users are more likely to be bot accounts. This high reliance on RII, however, has caused some innocent players to be considered as bot users as well. For this reason, we have decided to slightly change how reported cases are handled. The reporting players’ RII will still count towards the probability of the reported user being a bot, and will signal to the Bot Classifier which accounts are more likely to be using them. However, the RII of the reporting users will no longer influence our decision when determining whether the reported accounts are using bots or not, and they will be judged solely on their in-game behavior and other Bot Classifier criteria. Finally, to players whose access to the game is being denied, if you find that your account has been unfairly blocked, make sure to send us a ticket through our Support page so we may reevaluate your case. Thank you. Sincerely, IMC Staff
UPDATE: After looking at the 25 reports sent to us via Support ticket so far, the records show that the purchased TP bundles have already been successfully received in the large majority of the cases. A total of two cases require additional confirmation: one shows no records of TP bundle purchases on Steam; the other shows that the user did not yet attempt to retrieve the TP. We would like to remind you that, in order to receive your purchased TP, you need to click the TP button on the screen in-game and then click 'Use' on the TP bundle item you wish to receive. See our previous announcement here for more information. About the occasional delays in receiving TP bundles After a player purchases a TP bundle and tries to receive it in-game by clicking the 'Use' button, the process of connecting to Steam's server can sometimes fail, which stops the TP from being received immediately. This error is not permanent, however, and after some time the TP can be received by clicking the 'Use' button on the TP bundle one more time. We continue to search for ways to improve this and apologize for the inconvenience it may cause. Meanwhile, if you are still unable to receive your purchased TP after several tries over a considerable period of time, or if you encounter any other issue related to TP purchase or retrieval, kindly send us a Support ticket so we can look further into the issue. Thank you. Greetings, Saviors. Some players have been reporting being unable to receive their purchased TP bundles in-game after clicking the ‘Use’ button. We’re currently investigating the source of this issue and would like to ask you to report any similar cases through our Support page. In your Support ticket, make sure to include your team and server information, and which TP bundle you purchased (100TP / 300TP / 500TP / 900TP). Please wait while we process your ticket; we will update you once we have a solution for this problem. Thank you. Sincerely, IMC Staff
Greetings Saviors, We are aware that players may have been experiencing connection issues to the [SA] Silute server. This was due to some internal connection issues between the servers. The issue has been resolved at [EDT] 06:25 May 29th and you should now be able to access the game. Please let us know via the ticket system if you are still having trouble accessing the game after this point. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
Greetings Saviors! We are pleased to announce that you may now obtain TP bundles via the Steam Inventory Store. We will also be requesting Valve to take down the current DLC products from the store as they were acting as a stop-gap measure before the TP bundles became available. There are 4 different products for each region, 100TP / 300TP / 500TP / 900TP, and are priced accordingly to which region they are for. You will be able to purchase the TP bundles at the Steam Inventory Store. You will then have to receive them in-game by clicking the TP button and ‘using’ the item. Please be careful since you will no longer be able to refund the items after receiving them in-game. Please refer to the image below for more details. You can access the store via this link : http://store.steampowered.com/itemstore/372000/ [Important – Please read carefully] Each product will be released in four different versions, one specific to each region (NA, EU, SEA, SA). Each product will be redeemable only in its corresponding region (e.g. EU-exclusive TP bundles can only be redeemed in [EU] Fedimian). In regions with more than one server, each product can only be redeemed in one of the region's servers (e.g. players in the NA region can purchase a TP bundle and redeem it only in either Klaipeda or Orsha). [UPDATE - May 30th, 2016] It has come to our attention that the pricing for the 500TP Bundle for EU servers was incorrect. We have made a request that it be changed to the proper pricing and expect it to take effect soon. We apologize for any confusion this may have caused. [UPDATE - May 31st, 2016] It has come to our attention that players from Chile have not been able to see any products. This was due to a glitch in the pricing system and this has now been fixed. Please let us know via the ticket system if you still have trouble viewing products. Please specify the country you are playing from when doing so.
Greetings, Saviors!We would like to announce the details of our weekly maintenance. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.