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[COMPLETE] Known Issue: April 30, 2023
Greetings Saviors, The following issues have come to our attention: - [Fixed] Server Instability in Silute (SA) server We are currently aware of the issue and trying to fix it. If there are any updates, we will let you know through our Known Issue notice. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Known Issue: October 20, 2022
Greetings Saviors, The following issues have come to our attention: - [Fixed] Server instability in some maps of [NA] Klaipeda server We are currently aware of the issue and trying to fix it. If there are any updates, we will let you know through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
TOS Support Guild Vice Guild Master Election (12/8~2/2)
Greetings Saviors:) The regular election of the TOS Support Guild Vice Guild Master is here! (Whenever there is a vacancy for Vice Guild Master, we will receive applications.) If you are willing to work as Vice Guild Master of TOS Support Guild, please read this post and apply! Vice Guild Master Selection Support Guild is run by 2~3 Vice Guild Masters for each world. Vice Guild Masters will share their experience and knowledge about TOS, process various contents, and support the fun and activities that can be enjoyed in the TOS community. ■ Vice Guild Master’s Role As the master of the TOS Support Guild, Vice Guild Master helps new/returning saviors who joined the guild to settle down and play various guild events ■ Vice Guild Master Selection Recruitment Target Saviors from All Worlds Number Recruited 1~2 Saviors per each world Recruit Period November 22, 2023 ~ December 6, 2023 (EST) Announced Date December 7, 2023 (EST) ※ Selected Vice Guild Master will be announced via separate post and the selected Vice Guild Master will receive a GM message on the announcement date. ※ Elected Vice Guild Master must join the TOS Support Guild until December 7, 2023. (server time) Activity Period December 8, 2023 ~ February 2, 2024 ※ Vice Guild Master can continue the activity according to their will and the past activity records after this activity period. Benefit 3,000 TP [Event] will be given every month ※ The benefit of Vice Guild Master is 3,000 TP. ※ After reviewing the Vice Guild Master’s activity record, TP will be given every 2 weeks. ※ The first benefit will be given on December 22, 2023. Qualification - Savior who can consistently log in during the activity period (December 8, 2023 ~ February 2, 2024) - Savior who has a wide knowledge of the game - Savior who can help guild members understand, adapt, and settle into the game - Savior who has no record of sanctions due to violating the Policy Preference - Savior who has experience with online cast - Savior who has been a Guild Master in TOS or other MMORPG How to apply - Reply to the Survey below until November 29, 2023 at 23: 59 EST (Google account required) → LINK ※ Current Vice Guild Masters, please do not participate in the link above. ※ For current Vice masters, a separate survey will be sent to the mailbox on November 29. (must be replied before December 6, 2023) ※ 2nd survey will be sent to the applicant's mailbox on November 29, 2023. This survey must be returned until December 6, 2023. Important ※ Guild Master(GM) is not involved in any issues except for the major issues such as Vice Guild Master selection and operation-related issues, and will only monitor the Support Guild to make sure it is operated according to its original purpose. ※ All records (including authority usage and chat) of the Vice Master(VM) are kept/inspected/managed thoroughly. ※ Total activity period may change due to application status. Vice Guild Master Activity Guide Necessary Activity 1. Activate the Guild Chat a. You can bring energy to the guild chat window by saying hello to the guild chat when you log in or log out, or when other users log in. b. Answer the questions related to playing the game to solve guild member’s curiosity about the game C. Using Discord is okay, but since there are more guild members who don't use Discord, please keep in mind that Guild Chat must be used more often. 2. Play Guild Quest a. How to play Guild Quest: Guild Tower → Guild Quest → Select the Guild Quest you want to play → Go to the Guild Quest area → Enter via Guild Quest pillar after recruiting (space bar) (Sulivinas Lair and Demonic Sanctuary can be played:)) 3. Others a. Other stuff such as Card Album Party, run raids with guild members as party or so. - Please upload a screenshot or video in the Forum - Vice Guild Master category. (which you will be added once you become a VGM) ※ When posting the activity in the Forum - Vice Guild Master category, please tag other VGMs who participated in the contents. Important - You cannot declare Guild Territory War and other wars since the purpose of the guild is to help saviors to understand and adjust to the game and since there are too many members. - Vice Guild Master can send a request via forum - Vice Guild Master category when needed. Guild Quest TIP 1. Guild Tower Location: West Siauliai Woods 1 channel, near Statue of Goddess Vakarine - This location is only for the 1st guild tower. - Location may change from the 2nd guild tower and if so, Vice Guild Masters need to tell via Forum-Vice Guild Master category. ※ Refreshment Table is at Klaipeda. 2. How to create Guild Tower: Talk to Uska NPC at Klaipeda → Buy Guild Merchandise → Purchase ‘Build Guild Tower’ → Use the item in the installation location 3. If the participation rate is low, guide the progress and reward. - Guild Boss Raid: Click the Participate button, move to the location and defeat the boss monster together! - Guild Mission: Click the Participate button, move to the location and clear the mission! - ‘Guild Foundation’ repetitive quest is cleared when clearing Guild Quest twice a week. We look forward to your support and participation:) Thank you. ※ If we verify excessively repetitive joining and leaving the Support Guild for intentional profit-seeking or inappropriate activities, there may be restrictions put on the account according to the policy such as being excluded and permanently banned from the Support Guild.
Known Issue: May 18, 2023
Greetings Saviors, The following issues have come to our attention: - All the buffs and debuffs applied to the enemy are invisible - The next renewal date of the items on Achievement Item Exchange(F4) is informed as Thursday instead of Tuesday We are currently aware of the issue and trying to fix it. If there are any updates, we will let you know through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
Known Issue: September 19, 2023
Greetings Saviors, The following issues have come to our attention: - The number of hits of Aiming Shot (Sheriff) is misapplied This issue will be fixed during the scheduled maintenance on September 25~26, 2023. [Preview of the fixed issue] 1. Aiming Shot (Sheriff): Number of hits 2 -> 4 2. Terramancer Vaivora Vision (Stone-slinger): Number of hits 3 -> 4 If there are any updates, we will let you know through our Known Issue notice. Thank you for your patience and understanding. Regards, IMC staff
Known Issue: October 29, 2024
Greetings Saviors, The following issues have come to our attention: - The issue where certain items, UI, and boss movements related to the new content were not displaying correctly. This issue occurs when the patch file is not downloaded correctly. For Saviors experiencing this problem, please restart the client and download the complete patch file. If there are any updates, we will let you know through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
TOS Support Guild Vice Guild Master (3/31~5/26)
Greetings saviors, Guild Vice-guild Master Selection has ended! Thank you all for your participation:) Vice Guild Masters of TOS Support Guild Congrats to all selected Vice Guild Masters:) [NA] Klaipeda Odysseo Tsugami Faircross [EU] Fedimian Fjolnir Moniette LordChenik [SEA] Telsiai OvOb _MarshMello BetaTea [SA] Silute KaDuH Loewe lenoon - Activity period is from March 31, 2023 ~ May 26, 2023. - Please note that the selected Vice Guild Masters need to join the TOS Support Guild until March 30, 2023. (server time) - Vice Guild Master authority will be applied on March 31, 2023. ※ Current Vice Guild Masters' authority will be removed on March 31, 2023. ※ Vice Guild Master who is currently in another guild must leave the current guild. ※ Guild Masters must check the Mailbox frequently for the information for the roles. ※ New Guild Masters must send us their forum accounts via ticket. Vice Guild Master Activity Guide Necessary Activity 1. Activate the Guild Chat a. You can bring energy to the guild chat window by saying hello to the guild chat when you log in or log out, or when other users log in. b. Answer the questions related to playing the game to solve guild member’s curiosity about the game C. Using Discord is okay, but since there are more guild members who don't use Discord, please keep in mind that Guild Chat must be used more often. 2. Play Guild Quest a. How to play Guild Quest: Guild Tower → Guild Quest → Select the Guild Quest you want to play → Go to the Guild Quest area → Enter via Guild Quest pillar after recruiting (space bar) (Sulivinas Lair and Demonic Sanctuary can be played:)) 3. Others a. Other stuff such as Card Album Party, run raids with guild members as party or so. - Please upload a screenshot or video in the Forum - Vice Guild Master category. (which you will be added once you become a VGM) ※ Please tag the VGM who've participated in the activity together. Important - You cannot declare Guild Territory War and other wars since the purpose of the guild is to help saviors to understand and adjust to the game and since there are too many members. - Vice Guild Master can send a request via forum post - Vice Guild Master category when needed. ※ The benefit of Vice Guild Master is 3,000 TP per month. ※ After reviewing the Vice Guild Master’s activity record, 1500 TP will be given every 2 weeks. ※ The first benefit will be given on April 14, 2023. Guild Quest TIP 1. Guild Tower Location: West Siauliai Woods 1 channel, near Statue of Goddess Vakarine - This location is only for the 1st guild tower. - Location may change from the 2nd guild tower and if so, Vice Guild Masters need to tell via Forum-Vice Guild Master category. ※ Refreshment Table is at Klaipeda. 2. How to create Guild Tower: Talk to Uska NPC at Klaipeda → Buy Guild Merchandise → Purchase ‘Build Guild Tower’ → Use the item in the installation location 3. If the participation rate is low, guide the progress and reward. - Guild Boss Raid: Click the Participate button, move to the location, and defeat the boss monster together! - Guild Mission: Click the Participate button, move to the location, and clear the mission! - ‘Guild Foundation’ repetitive quest is cleared when clearing Guild Quest twice a week. We look forward to your passionate work Vice Guild Masters! Thank you. ※ If we verify excessively repetitive joining and leaving the Support guild for intentional profit-seeking or inappropriate activities, there may be restrictions put on the account according to the policy such as being excluded and permanently banned from the Support Guild
Temporary Maintenance: December 28, 2022
Greetings, Saviors! We will conduct temporary maintenance on every server due to server stabilization of [EU] Fedimian server. [Maintenance Period] [CET] 07:30 to 8:30 (December 28, 2022) The compensation for the temporary maintenance will be given to your mailbox during the maintenance on January 3 and removed within 2 weeks. We suggest that you take them all as soon as possible. In addition to the temporary maintenance compensation, we will also give compensation for server instability issue. Thank you for your patience and understanding. Regards, IMC staff
Tree of Savior Terms of Service Policy Revision
【Tree of Savior Terms of Service Policy Revision】 ✅ Effective Date - August 11, 2025 (Mon) ✅ Key Changes 1. Penalty levels for Automated Behavior Detection (Standard) will be adjusted - Previous: Warning → 15 days → 30 days → 90 days → Permanent - Revised: 15 days → 30 days → Permanent 2. Added policy regarding Linked Accounts Involved in Violations 3. Added detailed Account Restriction Policy and Penalty Table (same standards as existing ones) ✅ Detailed Changes Account Restriction Policy: 1. Penalties are applied based on the type of violation and the number of offenses. In some cases, lighter penalties may be issued. 2. Any unjust gains from violating the policy may be revoked. If 100% recovery isn't possible, additional sanctions may apply. 3. If repeated violations are detected from the same system environment (IP, PC, etc.), related accounts may be treated as one and restricted accordingly. 4. Even if an account did not directly commit a violation, involvement with such actions may result in penalties equal to the offending account. 5. Accounts linked to previously penalized accounts may face the same penalty severity as the original account. Game Service Restriction Policy: Category 1st 2nd 3rd 4th Gameplay Disruption (Standard) 7 Days 15 Days 30 Days 90 Days ① Deliberate interference with in-game events or official company events ② Baseless slander against GMs disrupting their operation ③ Submitting false reports via official channels or tickets (bugs, abuse, profanity, spam, etc.) ④ Behavior that undermines the intended gameplay direction ⑤ Exploiting game systems to disrupt game balance ⑥ Aid and abet players who abuse bugs or glitches ※ Any other behaviors that disrupt normal gameplay Gameplay Disruption (Severe) 90 Days 180 Days Permanent ① Impersonating GMs or staff to obtain information or resources ② Spreading false information not released by GMs/company ③ Modifying and distributing official information (notices, GM replies, etc.) ④ Intentionally disrupting the game economy ⑤ Conduct that violates public decency, terms of service, or applicable laws ※ Any other malicious and deliberate acts disrupting the game Prohibited Betting & Gambling 7 Days 15 Days 30 Days Permanent ① Engaging in or promoting gambling-like activities (betting, lottery, etc.) ② Trading with characters involved in such activities ※ Any other actions resulting in financial gain/loss to participants Inappropriate Naming Warning 7 Days 15 Days 30 Days ① Impersonating GMs, staff, or specific individuals ② Using sexual, vulgar, or profane names ③ Using names that cause discomfort or humiliation ④ Names that discriminate, defame, or are socially unacceptable ⑤ Names implying RMT or item-for-cash transactions ※ Any other unusual or socially inappropriate naming Abusive or Disruptive Chat 3D Chat Ban 7D Chat Ban 15D Chat Ban 60D Chat Ban ① Impersonation through chat ② Use of obscene or profane language ③ Chat that causes discomfort or humiliation ④ Chat intended to provoke conflict among players ⑤ Spamming or excessive message repetition ※ Any other abnormal or disruptive chat behavior Real-Money Trading (RMT) 7 Days 15 Days 30 Days 90 Days ① Attempting to trade in-game goods for real-world currency or goods ② Attempting to trade in-game items for other game items ③ Commercial trading of game information or goods ④ Power-leveling or content services for real-world compensation ※ Any activity proven to involve real-money transactions Unauthorized Commercial Activity 7 Days 15 Days 30 Days 90 Days ① Promoting outside businesses or services for profit ② Promoting harmful or inappropriate content ③ Encouraging policy violations through advertising ④ Promoting external platforms or services (SNS, streaming, websites, etc.) ※ Any other unrelated or inappropriate promotions Unauthorized Third-Party Software Use Permanent ① Using unlicensed third-party software or hardware ② Altering official files or using modified programs ③ Using automation tools, macros, or hardware to bypass gameplay ④ Using software to perform actions not supported by the game client ※ Creating, distributing, or using any other unauthorized software or bots Suspicious or Fraudulent Transactions 365 Days Permanent ① Unfairly trading with policy violators ② Repeated low-price or free trades with violators ③ Repeated trades involving unusual transaction patterns ※ Any act that results in unfair gain through irregular trades Game Bug Exploit and Abuse 7 Days 15 Days 30 Days 180 Days ① Gaining unintended rewards through bugs ② Continuing to exploit bugs despite official announcements ③ Using bugs to negatively affect other users or the game economy ④ Assisting or facilitating others in exploiting bugs ※ Any other use of unintended game behavior Major Game Bug Exploit and Abuse 60 Days 90 Days 180 Days Permanent ① Spreading or sharing bug-related information ② Long-term or repeated exploit of game bugs ③ Impacting game balance via exploits ④ Transferring gains using alternate accounts ※ Any other repeated or long-term exploitation of bugs Automated Behavior / Botting (Standard) 15 Days 30 Days Permanent ① Attempting to disable anti-cheat systems ② Repeated behavior suggesting automation ③ Suspicious data from overseas or shared IPs ④ Generating resources through abnormal methods ⑤ Abnormal game data that shows repeated abnormal patterns ※ Other abnormal data patterns Automated Behavior / Botting (Severe) 365 Days Permanent ① Detected bot program execution ② Use of software that disrupts fair gameplay ③ Coordinated anti-cheat bypass through multiple accounts ④ Mass bot activity from similar IPs or devices ⑤ Farming and profit attempts through automation ⑥ Involvement in transferring bot-obtained assets ⑦ Ongoing abnormal behavior from related environments ※ Any other behaviors that disrupt other players' gameplay and suspected abnormal accounts that use similar IPs or devices Account or Payment Fraud Permanent ① Creating accounts or transactions with another user's information ② Unauthorized access to another user’s account ③ Causing harm through account misuse ※ Any other behaviors that disrupt normal gameplay Unauthorized Sharing of Personal Information 30 Days 60 Days Permanent ① Requesting personal information (real names, photos, IPs, payment info) ② Collecting or sharing personal or payment info without consent ③ Any violation of personal privacy