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[COMPLETE] Known Issue: September 15, 2021
Greetings Saviors, The following issues have come to our attention: [Fixed] - Can not talk to the Mystery Cube. We will fix the issue as soon as possible and update the post when the issue is resolved. The issue has been fixed. Please restart the game. Sorry for the inconvenience and thank you for your patience and understanding. Regards, IMC staff
Patch Note Preview: June 17~18, 2024
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (June 18, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Tree of Savior Terms of Service Policy Revision
【Tree of Savior Terms of Service Policy Revision】 ✅ Effective Date - August 11, 2025 (Mon) ✅ Key Changes 1. Penalty levels for Automated Behavior Detection (Standard) will be adjusted - Previous: Warning → 15 days → 30 days → 90 days → Permanent - Revised: 15 days → 30 days → Permanent 2. Added policy regarding Linked Accounts Involved in Violations 3. Added detailed Account Restriction Policy and Penalty Table (same standards as existing ones) ✅ Detailed Changes Account Restriction Policy: 1. Penalties are applied based on the type of violation and the number of offenses. In some cases, lighter penalties may be issued. 2. Any unjust gains from violating the policy may be revoked. If 100% recovery isn't possible, additional sanctions may apply. 3. If repeated violations are detected from the same system environment (IP, PC, etc.), related accounts may be treated as one and restricted accordingly. 4. Even if an account did not directly commit a violation, involvement with such actions may result in penalties equal to the offending account. 5. Accounts linked to previously penalized accounts may face the same penalty severity as the original account. Game Service Restriction Policy: Category 1st 2nd 3rd 4th Gameplay Disruption (Standard) 7 Days 15 Days 30 Days 90 Days ① Deliberate interference with in-game events or official company events ② Baseless slander against GMs disrupting their operation ③ Submitting false reports via official channels or tickets (bugs, abuse, profanity, spam, etc.) ④ Behavior that undermines the intended gameplay direction ⑤ Exploiting game systems to disrupt game balance ⑥ Aid and abet players who abuse bugs or glitches ※ Any other behaviors that disrupt normal gameplay Gameplay Disruption (Severe) 90 Days 180 Days Permanent ① Impersonating GMs or staff to obtain information or resources ② Spreading false information not released by GMs/company ③ Modifying and distributing official information (notices, GM replies, etc.) ④ Intentionally disrupting the game economy ⑤ Conduct that violates public decency, terms of service, or applicable laws ※ Any other malicious and deliberate acts disrupting the game Prohibited Betting & Gambling 7 Days 15 Days 30 Days Permanent ① Engaging in or promoting gambling-like activities (betting, lottery, etc.) ② Trading with characters involved in such activities ※ Any other actions resulting in financial gain/loss to participants Inappropriate Naming Warning 7 Days 15 Days 30 Days ① Impersonating GMs, staff, or specific individuals ② Using sexual, vulgar, or profane names ③ Using names that cause discomfort or humiliation ④ Names that discriminate, defame, or are socially unacceptable ⑤ Names implying RMT or item-for-cash transactions ※ Any other unusual or socially inappropriate naming Abusive or Disruptive Chat 3D Chat Ban 7D Chat Ban 15D Chat Ban 60D Chat Ban ① Impersonation through chat ② Use of obscene or profane language ③ Chat that causes discomfort or humiliation ④ Chat intended to provoke conflict among players ⑤ Spamming or excessive message repetition ※ Any other abnormal or disruptive chat behavior Real-Money Trading (RMT) 7 Days 15 Days 30 Days 90 Days ① Attempting to trade in-game goods for real-world currency or goods ② Attempting to trade in-game items for other game items ③ Commercial trading of game information or goods ④ Power-leveling or content services for real-world compensation ※ Any activity proven to involve real-money transactions Unauthorized Commercial Activity 7 Days 15 Days 30 Days 90 Days ① Promoting outside businesses or services for profit ② Promoting harmful or inappropriate content ③ Encouraging policy violations through advertising ④ Promoting external platforms or services (SNS, streaming, websites, etc.) ※ Any other unrelated or inappropriate promotions Unauthorized Third-Party Software Use Permanent ① Using unlicensed third-party software or hardware ② Altering official files or using modified programs ③ Using automation tools, macros, or hardware to bypass gameplay ④ Using software to perform actions not supported by the game client ※ Creating, distributing, or using any other unauthorized software or bots Suspicious or Fraudulent Transactions 365 Days Permanent ① Unfairly trading with policy violators ② Repeated low-price or free trades with violators ③ Repeated trades involving unusual transaction patterns ※ Any act that results in unfair gain through irregular trades Game Bug Exploit and Abuse 7 Days 15 Days 30 Days 180 Days ① Gaining unintended rewards through bugs ② Continuing to exploit bugs despite official announcements ③ Using bugs to negatively affect other users or the game economy ④ Assisting or facilitating others in exploiting bugs ※ Any other use of unintended game behavior Major Game Bug Exploit and Abuse 60 Days 90 Days 180 Days Permanent ① Spreading or sharing bug-related information ② Long-term or repeated exploit of game bugs ③ Impacting game balance via exploits ④ Transferring gains using alternate accounts ※ Any other repeated or long-term exploitation of bugs Automated Behavior / Botting (Standard) 15 Days 30 Days Permanent ① Attempting to disable anti-cheat systems ② Repeated behavior suggesting automation ③ Suspicious data from overseas or shared IPs ④ Generating resources through abnormal methods ⑤ Abnormal game data that shows repeated abnormal patterns ※ Other abnormal data patterns Automated Behavior / Botting (Severe) 365 Days Permanent ① Detected bot program execution ② Use of software that disrupts fair gameplay ③ Coordinated anti-cheat bypass through multiple accounts ④ Mass bot activity from similar IPs or devices ⑤ Farming and profit attempts through automation ⑥ Involvement in transferring bot-obtained assets ⑦ Ongoing abnormal behavior from related environments ※ Any other behaviors that disrupt other players' gameplay and suspected abnormal accounts that use similar IPs or devices Account or Payment Fraud Permanent ① Creating accounts or transactions with another user's information ② Unauthorized access to another user’s account ③ Causing harm through account misuse ※ Any other behaviors that disrupt normal gameplay Unauthorized Sharing of Personal Information 30 Days 60 Days Permanent ① Requesting personal information (real names, photos, IPs, payment info) ② Collecting or sharing personal or payment info without consent ③ Any violation of personal privacy
[COMPLETE] Known Issue: October 26, 2021
Greetings Saviors, The following issues have come to our attention: - Server Instability on Klaipeda Server We are currently aware of the issue and trying to fix the issue as soon as possible. If there are any updates, we will let you know that through our Known issue notice. We are deeply sorry for the inconvenience and thank you for your patience and understanding. Regards, IMC staff
Patch Note Preview: August 04~05, 2025
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (August 05, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Scheduled Maintenance for March 16~17, 2026
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (March 17, 2026). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Winners: [Fan Art Festival] Shall We Dance?
Greetings saviors! The [Fan Art Festival] Shall We Dance? has finally ended! Thank you for showing us your marvelous artwork and participation! ※ Rewards will be given to the team name written in the submitted post on the scheduled maintenance on December 20, 2022. - Rewards will be sent to the Mailbox and be deleted after 2 weeks. - Rewards: In-Game Title (Bell of the Ball), [EVENT] 500TP, Your art as an in-game loading screen ※ In-game loading screens will be applied during the scheduled maintenance on December 20, 2022. Here are the winners of the [Fan Art Festival] Shall We Dance? Congratulations! Title: A bit of fun Server: Silute Team Name: Russian-Caravan Title: Festival’s Entree Server: Telsiai Team name: Victorica Title: Freeze Our Love Forever, and Freeze them all Server: Telsiai Team name: SillyDog Title : Frigid Fandango Server : Telsiai Team Name : The_Bluesorrow Title : In the end… we’ll be together forever Server : Telsiai Team Name : NTSS Title : Lead And Follow, Sister Server : Telsiai Team Name : Catneep Title: Saalus Chronicle Server: Telsiai Team Name: Dionysus_RM Title: Savior, Shall we go? Server: Telsiai Team Name: Sheryl Title: Will you dance with me? Server: Silute Team Name: YunaXD Title : Wishing tonight would last forever Server : Telsiai Team Name : Shakie
[UPDATE] Temporary Maintenance: February 8, 2023
Greetings, Saviors! We will conduct temporary maintenance on every server due to the issue that the Ichors can not be applied on Lv.480 Weapon created by the Main/Sub Weapon set box from the 2023 New / Return Growth Package. [Maintenance Period] [EST] 02:30 to 04:30 (February 8, 2023) [CET] 08:30 to 10:30 (February 8, 2023) [SGT] 15:30 to 17:30 (February 8, 2023) [BRT] 04:30 to 06:30 (February 8, 2023) The compensation for the temporary maintenance will be given to your mailbox and removed within 2 weeks. We suggest that you take them all as soon as possible. 1. For the Saviors that purchased the 2023 New/Return Package but did not use the item 2. For the Saviors that opened the 2023 New/Return Package but did not use the +15 Reservoir Main/Sub Weapon Set Selection Box from the package. : The packages will be retrieved and returned during this temporary maintenance. 3. For the Saviors that opened the +15 Reservoir Main/Sub Weapon Set Selection Box from the package but did not do anything on the equipment. 4. For the Saviors that opened the +15 Reservoir Main/Sub Weapon Set Selection Box from the package and either enhanced, opened gem socket, applied gem, applied Vaivora Vision, or applied weapon appearance on the equipment. : The items will be retrieved and recovered in order within this week : You might be temporarily disconnected from the server during the process above. [How it will be recovered] Retrieved Item/Adjustment made to the retrieved item Item Given +15 Main/Sub Weapon +15 Reservoir M/S.Weapon Set Selection Box according to the weapon type Additional enhanced value of the weapon Material used for the enhancement Gem(Color/Aether) Socket Opened and Gem equipped Material used to open the gem socket and the equipped gem Vaivora Vision applied Silver consumed to create the Vaivora Vision Weapon Appearance changed Weapon Appearance Item used on the weapon ▶ The items returned will be sent to the market retrieve tab of the character that held the retrieved item. (The most recently logged-in character if you had it in the team storage.) ※ If you have already enhanced or adjusted the main/sub-weapon from the 2023 New/Return Package, DO NOT enhance or adjust them further more after the temporary maintenance. ※ If you make any adjustments to these weapons after the temporary maintenance, they may be not recovered. [Updated on February 10, 2023] - Following items will be returned during the scheduled maintenance on February 14, 2023: - Goddess Token (Vakarine) consumed to open the gem slot on the retrieved weapon will be sent to the Market Retrieve Tab of the character that held the retrieved item. (The most recently logged-in character if you had it in the team storage.) - Silver consumed to roast the colored gems equipped on the retrieved weapon will be sent to team storage. ※ Please send us a ticket if you have any inquiries regarding the measure above. Thank you for your patience and understanding. Regards, IMC staff
Official Forum Maintenance - September 4, 2019
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:00 - 23:00 September 4, 2019 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff