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Temporary Maintenance - March 18, 2022
Greetings, Saviors! We will conduct temporary maintenance on every server due to fix the following issues: - Reward of Blockade Battle (Demonic Sanctuary) can not be received - Arcanum Brewing does not function normally. ※ The Neutralizer, [Lv.470] Faint Arcanum Formula, and Goddess Token (Gabija) consumed while identifying formula and brewing Arcanum until then will be compensated next week during the scheduled maintenance. [Maintenance Period] [EST] 00:00 ~ 01:00 [CET] 06:00 ~ 07:00 [SGT] 13:00 ~ 14:00 [BRT] 02:00 ~ 03:00 The compensation for the temporary maintenance will be given to your mailbox and removed within 2 weeks. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
Known Issue: November 8, 2021
Greetings Saviors, The following issues have come to our attention: - Silute server was temporarily unstable. This issue is currently fixed. We are deeply sorry for the inconvenience and thank you for your patience and understanding. Regards, IMC staff
Known Issue: September 25, 2022
Greetings Saviors, The following issues have come to our attention: - Server Instability in all Server We are currently aware of the issue and trying to fix it. If there are any updates, we will let you know through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Regarding the Recent Server Instabilty
Greetings Saviors, As mentioned in the previous Known Issue, the following issue has come to our attention: - [Fixed] Server Instability in all servers → [Fixed] TP purchased in NA/SEA/SA server is not displayed in the Steam Inventory During the process of fixing the recent server instability issue, we found out that this issue is connected to the function where the purchased currency of the game is displayed. [Compensation for the Issue] We have fixed the issue and Goddess Token (Vakarine): 50,000 x20 (total: 1 million) will be given as compensation to all Saviors. - This will be sent to the mailbox and will be removed after 2 weeks (~10/14). Please receive the item within this period. We are deeply sorry for the inconvenience caused and thank you for your patience and understanding. Regards, IMC staff
Known Issue: September 29, 2021
Greetings Saviors, The following issues have come to our attention: - Drip Drop Shark Raincoat Costume Selection Box is appearing in the Demon God's Temptation and the Drip Drop Shark Raincoat Costume Selection Box is given. Drip Drop Shark Raincoat Costume Good Selection Box will be changed to Good ol'days Retro Costume Selection Box from the list during the scheduled maintenance next week. If you wish to have Good ol'days Retro Costume Selection Box from the Demon God's Temptation, please try it after next week's maintenance! Sorry for the inconvenience and thank you for your patience and understanding. Regards, IMC staff
[COMPLETE] Temporary Maintenance: April 27, 2023
Greetings, Saviors! We will conduct temporary maintenance on every server due to the following issue. [All servers] - Cannot receive or open Homecoming Gift Item - Cannot find [Skill Transmutation Helper] Kupole in Orsha channel - Unable to maintain Solid Skin buff of Baud Kantribe Accessory - Honorary Medal is registered multiple times at the Exchange Shop - HP of monsters increase by the number of players in party [W] - Cannot translate the name of field bosses - Cannot translate the Spot Area of Guild Territory War - Cannot open User shop - Able to re-enter Wailing Graveyard - Party members who did not affect the monster's HP at the start of the mission will not allowed to re-enter after the start of the mission. - The icon of the dropped item is different from the actual item - HP of monsters increase by the number of players in party - Ranking record of Wailing Graveyard is initialized with the above issue - Visual Bug - Wailing Graveyard's BGM didn't come out normally [NA/EU/SA] - Cannot enter Pilgrim (Exteme) and Wailing Graveyard [Maintenance Period] [KST] 18:00 to 19:00 (April 27, 2022) for W server [KST] 18:00 to 20:00 (April 27, 2022) for Global server (NA/EU/SA) [EST] 04:00 to 06:00 (April 27, 2022) [CET] 10:00 to 12:00 (April 27, 2022) [SGT] 17:00 to 18:00 (April 27, 2022) [BRT] 06:00 to 08:00 (April 27, 2022) The compensation for the temporary maintenance will be given to your mailbox and removed within 2 weeks. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Patch without maintenance: April 2~3, 2024
Greetings Savior, On April 2, 2024, a patch went live on KST 16:23 due to fix the following issue: - [W only] Cannot enter Challenge Mode Please leave the current area or channel for the normal application of the patch above. A patch went live on KST 17:11 due to the following fixes: - The Popo Boost icon is missing in Klaipeda(NA), Fedimian(EU), and Silute(SA) - The Tooltip of Godeye's Vaivora Vision is misguided Please restart the client for the normal application of the patch above. A patch went live on KST 18:46 due to the following fixes: - Ark - Divine Retribution obtained by using the [Event] Popo Special Equipment Box - Scout can be traded via Market - Ark - Divine Retribution obtained by using the [Event] Popo Special Equipment Box can no longer be registered or dismantled. The trade property of the item will be fixed during the near scheduled maintanance. Please leave the current area or channel for the normal application of the patch above. On April 3, 2024, a patch went live on KST 11:49 due to fix the following issue: - The HP of some monsters in the Joint Strike Raid and others are lower than intended Please leave the current area or channel for the normal application of the patch above. A patch went live on KST 19:02 due to the following adjustment: - Season Challenge is adjusted as follows: - The entry count is deducted when defeating the trespasing monsters. - The reward upon completion is given when clearing the Challenge even of the entry count is deducted. - Additional members can not enter after talking to the NPC in the dungeon - Fixed the issue that the Bos monster intermittently does not spawn Please leave the current area or channel for the normal application of the patch above. Thank you.
[EDITED] Temporary Maintenance: February 8, 2023
Greetings, Saviors! We will conduct temporary maintenance on Telsiai server due to the issue that users can not enter the barrack from the server selection window: [Maintenance Period] [SGT] 22:50 to 00:30 (February 8~9, 2023) The compensation for the temporary maintenance will be given to your mailbox and removed within 2 weeks. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
[COMPLETE] Server Instability in [SA] Silute
Greetings, Saviors. We are aware that the '[SA] Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you. _____________________________________________________________________________________________________________________________________________ Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.