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[COMPLETE] Re-opening of the [NA] Klaipeda and [SA] Silute servers and temporary suspension of certain accounts due to item retrieval procedures
Greetings Saviors, As previously announced, we are opening the [NA] Klaipeda and [SA] Silute servers for accounts which don't require items to be retrieved or other processing related to the recent DPK errors. The servers will be open in approximately 30 minutes at the following times: [UPDATED] [EDT] 10:40 / [BRT] 11:40 , June 3, 2017 Also, please note that some accounts will be temporarily suspended due item retrieval procedures and will be unblocked as soon as they are processed by us. We will be setting separate guidelines for items with high and low DPK ratios and be retrieving the items based on those guidelines. Accounts shown to have traded large quantities of items or otherwise committed offenses will have all of the items seized and also have suspension periods levied based on the severity of their actions. We will not be receiving tickets regarding this matter, so we would like to kindly ask for your understanding. There will be a separate announcement once the results have been finalized. Compensation will be provided to those accounts that had merely been in possession of more than the usual number of items depending on the total duration of the restriction period through another announcement. Finally, we wish to provide the following items via GM message to your Barracks as an apology for causing so much inconvenience with this issue. Please retrieve the message no later than until EDT 6th of June 23:59. The following compensation will be sent to each account. - 20 EXP Tomes (14 Days) - 4 Instance Dungeon Reset Vouchers - 40 Fortune Cookies - 15 Instance dungeon Multiply Token (14 Days) - 6 Instance dungeon One Entry Voucher (14 Days) - 42 hour Token time extension Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Maintenance Extended in [NA]Klaipeda and [SA] Silute
Greetings Saviors, Due to the recent abnormal item drop issues, [NA] Klaipeda and [SA] Silute have been closed so we may retrieve back the problematic items and assess the current DPK situation. We believe that processing the accounts of involved users and the items themselves may take longer than expected. Maintenance on the servers is expected to last another 4 hours minimum. We will announce further details 30 minutes before that period ends. Once the servers open, they will only be available for accounts not affected by or related to the DPK errors. All other accounts will remain temporarily restricted until maintenance is complete. The process of retrieving the affected items shoud take up a long period of time, for which we ask your understanding. We will keep you updated on the situation with further announcements. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
[EDITED] Announcement for Temporary maintenance
UPDATE : Maintenance is now complete in [NA]Orsha, [EU]Fedimian, [SEA]Telsiai and [SEA]Varena servers. Make sure to retrieve your compensation items from the Message Box at your Lodge. We regret to inform that this temporary maintenance has been extended in the [NA]Klaipeda and [SA]Silute servers. We will update this announcement once maintenance in [NA]Klaipeda and [SA]Silute servers are complete. Thank you for your understanding. Greetings Saviors, As mentioned in our previous announcement, we have found that there are abnormal DPK rations in the [NA]Klaipeda, [NA]Orsha, and [SA]Silute servers. In order to prevent such issues from occuring on the [EU]Fedimian, [SEA]Telsiai and [SEA]Varena servers, we will also be having emergency maintenance from the following times: [EDT] 19:00 [BRT] 20:00 [CEST] 01:00 [SGT] 07:00 We will share more details on when the maintenance will end and what steps we took at a later time. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Announcement for DPK issue maintenance
Greetings Saviors, We would like to offer our most sincere apologies for the inconvenience and confusion caused by the abnormal DPK rations. We have conducted a full review of the game logs related to item drops and have decided to take the following actions. First, regarding the items that had unusual item drop ratios, only one item will be left per user. The rest will be retrieved. This is because we want to minimalize the effect on the players and the in-game economy. Accounts that have obtained more than 2 of the items with unusual drop rates will be temporarily blocked for retrieval purposes. These players will be unblocked as soon as the retrieval process is complete. This will only extend to those who did not trade the item via personal trading, the market or use the item to craft other items. Players who have been temporarily suspended due to the removal of items will receive compensation equal to how long they were suspended based on the same rules as for When we provide compensation for temporary maintenance. However, please note that players who have used this chance to try to exploit and profit from it by conducting massive trade etc shall be punished accordingly. We will announce the severity of the punishments in a later announcement. Finally, we wish to provide the following items via GM message to your Barracks as an apology for causing so much inconvenience with this issue, Please retrieve the message no later than until EDT 6th of June 23:59 The following "additional" compensation will be sent to each account. (this doesn't include the maintenance compensation) - 10 Tome of experience - 2 Instance dungeon reset voucher - 20 Fortune Cookies
Announce of Temporary maintenance
Greetings Saviors, We are currently aware of and are looking into the issue of the abnormal DPK ratios of certain items. In order to resolve this issue, we will be having emergency maintenance starting at the following times on the [NA]Klaipeda, [NA]Orsha and [SA]Silute servers. [EDT] 16:40 ~ [BRT] 17:40 ~ [CEST] 22:40 ~ [SGT] 04:40 ~ We will share more details on when the maintenance will end and what steps we took at a later time. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Dev Interview: Klaipeda’s New Face
Greetings, Saviors! Now that Klaipeda has become the starting city for all characters and home of the popular Mercenary Post, many have come to settle in the new bustling hub. Klaipeda’s evolution is far from over, however. The devs are planning a large-scale renovation of the city that promises to turn the old town into a wider, more welcoming home for all adventurers. We sat down with Tree of Savior’s head of development (HOD), who’s in charge of planning the renovation, and our art director Maggi, responsible for designing the city's revamped façade, to find out more about Klaipeda’s new face. Staff: It’s a pleasure to finally meet you in person. I’m sure our players are looking forward to hearing from you, too. HOD: The pleasure is all ours. Staff: So, let’s talk about Klaipeda (the in-game city). With more people coming into the city, it is starting to look a lot more crowded than before. In some channels you almost feel like you’re going to bump into someone when you’re walking around! How did you decide to expand and renovate Klaipeda? HOD: As most players will know, the previous main city was Fedimian, which is up north in the level 100 region. We are very fond of Fedimian and its cozy, rustic feel, but considering that a large part of all characters are high level, the fact that Fedimian is located out of the reach of lower-level characters meant that it was often difficult for new players to feel like they’re in a populated MMORPG. If someone comes into TOS for the first time and their starting city has only a few active characters, they’re going to think, “Should I be playing this game?” To address that issue, along with the recently-updated combat system and the new/returning player events bringing in more start-level characters, we thought it was time to expand Klaipeda and turn it into a more active and friendly central city. Staff: That sounds like a great welcome for new players, and I’m sure a lot of existing players will appreciate it, too. But I can imagine everyone’s already wondering what the new Klaipeda will look like, so I hope Maggi can let us in on that. But first, would you sign my TOS goddess poster? I’m a huge fan :’) Maggi: (signing the poster) Hahah, of course. Staff: Alright, onto the actual question, which is: what is your vision for the new face of Klaipeda? Maggi: Klaipeda is a city that’s very dear to me. Tree of Savior was the first time I got to work on background art; before that, I had only designed characters. And it all started with Klaipeda. We planned alternative names for the city and I submitted a series of different concepts for how it was to look like before we decided on the final image. Klaipeda was the first city players got to see in Tree of Savior, so it needed to convey our game’s characteristic cute but classic style as accurately as possible. To this day, I still think Klaipeda is the city that best manages to do that out of all the others. Staff: For this project, you’re in charge of directing the aesthetic and practical design of the new “constructions” in Klaipeda. When you heard that the city was being expanded, what was the first thing that came to mind? Maggi: The first thing that was mentioned in the initial meeting was that players needed a wide area, like a big plaza, where they could meet and hang out in the city. I started thinking about how I could make that happen, and I figured I could expand Klaipeda’s “third floor” area, which is mostly empty, relocate some NPCs and create a nice, spacious area there. And since we’re going to change the structure of the city, I thought it would be fun to go all out and add a water course to the upper section and a water wheel to give it a livelier feel. Staff: Is there any part of the renovations that you absolutely insisted on keeping? Maggi: I wanted to make sure that we could integrate little elements that would naturally draw players to the plaza. I thought that simply having a wide space available in the city wouldn’t make it much of a proper hangout place, so I designed it in a way that, with the Mercenary Post NPCs relocated, we can also use the space to add things like hair salons in the surrounding buildings or fishing spots in the water courses. The main purpose is to turn Klaipeda into a living, breathing city. Staff: Speaking of a living, breathing city, Mr. Head of Development, do you remember this lady? < Inesa Hamondale, Lord of Orsha > HOD: … Staff: She would very much like to know why Orsha is no longer a starting city for newly-created characters. HOD: It’s true; this is a point in our development history that is most unfortunate. We felt that, from the perspective of a new player coming into TOS and creating their character, starting in Orsha was unnecessarily confusing, as it made it difficult for the player to know what scenarios to expect and how to carry on playing the game. Klaipeda and Orsha aren’t in different realms, nor do their contents oppose in any way, so we concluded that it didn’t make much sense to have both options available. In terms of actual gameplay, technically you could start on one route and move back and forth between both quest paths, but what we found was that this commonly confused players instead of increasing the sense of freedom of exploration. Also, this division only happened in the lower Rank areas until level 100, which in terms of development resource allocation and scenario satisfaction wasn’t always the most effective setup. These reasons, along with our plans for Klaipeda’s renovations, are what led us to ultimately remove Orsha from the starting city options. Staff: So… what’s going to happen to Orsha now? HOD: For now we’re going to leave Orsha as it is, but in the future we want to make use of the city to provide players with more meaningful and interesting contents. Staff: I see. I think we, as inhabitants of the Kingdom, can understand that. Now, Maggi, I had a look at the new concept images for Klaipeda, and in one of them you have this beautiful drawing across the pavement. It’s a very fresh and unique touch to an RPG. Would you care to talk about that? < Concept image of Klaipeda seen from above > Maggi: The idea actually came from our concept designer. In quarter-view games, the floor is very important, and this time we wanted to add something to celebrate Goddess Jurate, so we thought of a drawing spread across the pavement. Our designer immediately pulled together a quick sketch and – what do you know – it looked amazing. I have a feeling this won’t be the last pavement drawing we’ll be seeing from her, so keep an eye out for more. Staff: People often associate the visual world of Tree of Savior with your own creations, but it’s nice to see how much of it comes from the joint efforts of your team. Now I must ask; what main changes can we expect to see in Klaipeda? HOD: The Mercenary Post is going to a wider area at the top of the map, with a path leading up to it. In this area we’ll also be adding a few contents in the buildings and structures of the city that players can interact with. All in all, we expect Klaipeda to become Tree of Savior’s main destination for city contents that all kinds of players can enjoy. Staff: I’m seriously considering moving to Klaipeda after hearing that. Just out of curiosity, could you share a bit of the process of the city’s reconstruction? Maggi: I can show you a rough sketch I did with the help of the background modeling team of how we first envisioned the new structure of the city. I then consulted with background designers to draw out a few sample buildings and facilities. < Sample images for Klaipeda’s expansion project > We also created a few props for a Jurate Festival to celebrate Klaipeda’s renewal. < Banners for the Jurate Festival celebrating Klaipeda’s renewal > Once that was done, the background modeling team took over to create the new structures and put everything into place. We worked very hard to portray the right feel in the city, especially with the opening festival, so we hope that comes across to the players. Staff: May the goddesses bless the renewed city of Klaipeda, and thank you very much for the interview. HOD/Maggi: It’s been a pleasure. Thank you all for your support.
[COMPLETE] Temporary Maintenance Notice - June 2, 2017
We have run into issues on the [SA] Silute server. As such, the [SA] Silute server will undergo additional maintenance. Our most sincere apologies to the [SA] Silute server players. Greetings, Saviors! We will soon carry out maintenance across all servers due to the following reasons. 1. On May 30, 2017, we had announced that 'DPK ratings will no longer be reset when a server is restarted for maintenance purposes or abnormally.' However, we have found that there were issues where the DPK of certain items were found to be abnormal. As such, the lower DPK ratings will be fixed during this maintenance. 2. We have discovered that the Fortune Cookies obtained from the 'Luck of the Anvils' event had been erroneously giving 7-day Tokens. All such Tokens will be removed and Token benefit time deducted from those that have already used the Tokens. Our sincere apologies for the confusion. This maintenance is expected to take place during the following period: [EDT] 03:00 to 04:00 [BRT] 04:00 to 05:00 [CEST] 09:00 to 10:00 [SGT] 15:00 to 16:00 Note that this maintenance is affecting all servers. We will update this announcement once maintenance is completed. Thank you for understanding.
[COMPLETE] Official Forum Maintenance - June 1, 2017
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 June 1, 2017 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[COMPLETE] Temporary Maintenance Notice - May 31, 2017
Greetings, Saviors! We will soon carry out a short maintenance across all servers in order to ensure server stability. During this maintenance, we expect to fix occasional connection issues caused by network instability. This maintenance is expected to take place during the following period: [EDT] 05:15 to 05:45 [BRT] 06:15 to 06:45 [CET] 10:15 to 10:45 [SGT] 17:15 to 17:45 Note that this maintenance is affecting all servers. We will update this announcement once maintenance is completed. Thank you for understanding.