Greetings, Saviors. Thank you for your patience throughout our launch for the past few hours. We are here to bring you news that our new Femidian server is ready to be opened within the next hour. Please keep in mind that this is a temporary EU server meant to accommodate players who wish to be transferred to our upcoming server in Europe. When we open the Femidian server, we will let you know through a new post announcing its release. Related announcement: https://forum.treeofsavior.com/t/temporary-eu-server-in-preparation/157179/ In addition, we would like to make an important announcement regarding the number of players accessing our Exclusive Access servers. Prior to the announcement, please accept our apologies for rather crowded servers with high traffics. We had initially planned 2 servers based on our sales data. They were sufficient enough to support the player base without waiting queues. However, there was an unexpected jump in sales a day prior to our scheduled launch date. There was an additional influx of sales, the amount exceeding well over a third of our most recent total sales, and the statistics were not observed in time due to the data refresh being queued. As a result, our players experienced heavy lags and connection issues, which is what we previously stated that we would prevent. In order to make up for the inconvenience we have caused you on the first day of our grand opening due to our inability to foresee this event, we would like to provide you with compensation. We will make a separate announcement later regarding the details. A great number of mistakes have already been made, but we hope to learn from this and deliver you a stable service and an enjoyable game. We would greatly appreciate your support in this endeavor. Thank you. Sincerely, IMC Staff [UPDATE - March 29th] We would like to announce the consolatory items that will be provided via the in-game message box. Please refer to the list below for details. - Enchant Scroll x 5 - EXP Tome x 5 - Lv 15 Movement Speed Potion x 20 The items will expire on 11:59 p.m. (EDT) on the 4th of April, 2016 so make sure you claim the items before that time.
Greetings, Saviors! The time to save the world and find the goddesses has finally come! Those that have purchased at least one of the _Founder's Server : Exclusive Access_ products will now be able to access [Tree of Savior](http://store.steampowered.com/app/372000/) on Steam. Please check below for important details that you may wish to keep track of. [Noteworthy dates and times] -Scheduled maintenance : Every Tuesday 1:00 - 5:00 a.m. (EDT) -Announcements regarding new servers : Will be made 30 minutes - 1 hour prior to opening -Transition to F2P : April 28th, 2016 [Contacting us] Feel free to contact us on the forums via PM or posts under the Help category with any problems you may have about the game. Please make sure to contact us via Support or E-mail only when you are having major technical problems to ensure prompt responses. -PM on the [Official Forums](https://forum.treeofsavior.com/) : Log-in issues, technical problems, bug reports, or other issues. -[Support Tickets](https://treeofsavior.com/inquiry/) : Major technical issues, abusing/hacking reports -E-mail (firstname.lastname@example.org) : Major technical issues Thank you for all of your support and enthusiasm for Tree of Savior. We hope that we will be able to work together to raise the sapling that it is now into a tree worthy of legend. Sincerely, IMC Staff
Hello, Saviors. We apologize for the delay and thank you all for your patience. Our servers are going live at 6 a.m. EDT, approximately 30 minutes from now. Thank you for your continued support. We hope to bring you a stable and satisfactory service. See you soon. Sincerely, IMC Staff
Hello, Saviors. We regretfully bring you the news that due to some technical difficulties that occurred while trying to get our servers up, the launch is getting delayed a bit. It seems that the recovery process would take about 4 hours, but we will open the servers as soon as the issues get resolved. Once the server issue is fixed, we'll release the open announcement and remove this notice. Again, please accept our apologies for the unfortunate event. Thank you in advance for your patience. Sincerely, IMC Staff
Greetings, Saviors! We wanted to give you more details on the Founder's Servers and make an announcement on the current status of regional servers. [Founder's Server Details] Open : 2 a.m. EDT on the 29th of March, 2016 We have been able to get rough estimates of how many players will access the game during the Early Access period thanks to the sales data. Through our past experience, we’ve discovered what we call an optimal player-per-server ratio to allow pleasant gameplay. After looking at the data, we've decided to be more conservative than usual and lower the player-to-server ratio in order to make sure that there will be no waiting queues as we promised. We will have additional servers on standby in case there is a sudden influx of players when the servers open. An announcement will be made 30 minutes to 1 hour prior to opening those servers in such case. [Regional Servers] We are aware that many players have been requesting regional servers. However, we have come to the conclusion that we cannot create and sustain regional servers based on the data up to this point. Please take a look at the raw purchase data provided by Steam below for your reference. That being said, we will consider creating regional servers later down the line if we see enough support from those regions. Most importantly, we will be offering a 1-time Team transfer to regional servers if and when they are created. Only 1 Team transfer will be offered to each Steam account. [Sales Data from Steam] We hope that this announcement will answer some of the questions that many of you have been asking. We thank you for all of the support and enthusiasm offered by the community and hope that we will be able to work together towards mutual benefits. Sincerely, IMC Staff Link to another important announcement https://treeofsavior.com/news/?n=297
Greetings, Saviors! We would like to offer more details on what we have planned for the transition to F2P on the 28th of April, 2016. There is much more than meets the eye, so please read the notice carefully to make sure you do not miss out on anything important. [Founder’s Server : Exclusive Access - Discount Sale] The Founder’s Server : Exclusive Access products will be offered at 30% off the original price from the 21st of April until they are taken down from Steam stores on the 27th of April. The reason for this sale is to compensate for the lack of head-start that players who purchase the products late into the Exclusive Access period would have. [Transition to F2P and Additional Worlds] As we have previously announced, we are planning on creating new worlds if there is a sufficient influx of new players when the game releases to the mass public. However, we will not be creating new worlds immediately upon release. We are planning on opening them gradually in accordance to the influx of new players. We are aware that the number of players per world is extremely important to an MMORPG and do not want the population divided. Players on the Founder’s servers may feel like they are being penalized if the new worlds are immediately opened and all the new players go to those servers. We will be offering 1-time Team transfers to those who purchased Founder's Server : Exclusive Access. Only 1 Team transfer per Steam account will be allowed regardless of the number of products purchased. We will be taking requests from those who would like to make a Team transfer once new worlds open. The transfers will happen approximately 3 weeks after the new worlds are created in order to ensure that some of the head-start effects brought by older players are reduced. Thank you for your support and enthusiasm for Tree of Savior. We hope that we will be able to work together towards mutually beneficial results. Sincerely, IMC Staff Link to another important announcement https://treeofsavior.com/news/?n=298
Hello, Saviors! This is an announcement to let you know that the Founder's Server : Exclusive Access is available for purchase on Steam. You can find the DLC product and make your purchase on the following page: http://store.steampowered.com/app/372000/ Please note the following 1. Service Schedule - Founder's Server Open Date : Tuesday, March 29, 2016 02:00 AM (EST) - Free to Play Server Open Date : Thursday, April 28, 2016 (EST) 2. Purchasing the Founder's Server : Exclusive Access does not directly allow access to the founder's server. 3. We will create more worlds in order to avoid waiting queues by keeping an eye out on the demand shown prior to the March 29th opening. 4. The $9.99 option is on the store but it seems to be taking time to be shown on the base game page. Please search for it separately in the store. We are looking into this with Valve In addition, please refer to the below for information on how to claim your Founder's Pack in the game. Information on the Founder's Pack exclusives and TP: 1. The items will be sent to your in-game message box via GM message that will be accessible after Team creation. You may choose which character you wish to give the items to from the GM message. 2. You may only receive the items on one world so please choose carefully. 3. There will be no time limit on when you can redeem your items. You may decide to receive them at the time of your choice. 4. The Hoglan companion is obtainable in-game from Companion Traders for 453,600 Silver. The purchasers of Access Pass 1 will be provided with a Hoglan Voucher that can be exchanged at the Companion Traders. 5. The Hanaming and Popolion Doll Hair Accessories cannot be obtained in-game. They may be obtainable in the future through other products or events. 6. The Stat Reset Potion cannot be obtained in-game, while the Skill Reset Potion can be purchased from the TP shop. 7. Token benefits cannot be paused / restarted once the Token is used. Please make sure you wish to receive the benefits before using Tokens. 8. A maximum of 3 options can be enchanted on the Hair Accessories by purchasing "Magic Scrolls" from the TP shop. 9. TP obtained from the passes can be used to purchase premium items from the TP shops in the cities. Best regards, IMC Staff
Greetings, Saviors! We would like to announce the finalized decision regarding the Founder's Server : Exclusive Access. After internal discussion, we have decided to schedule a release based on Option B which seemed to be the most popular to the majority of those of you that voted. We are currently undergoing review by Steam. Once confirmed, we will announce the Early Access and Open Beta dates separately.