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KNOWN ISSUES
Known Issues: August 22, 2017
Greetings, Saviors. We are currently aware of the following issue and it is being worked on. We apologize for the inconvenience, and we will update you once it is resolved. 1) Skills and other actions not working properly in fields - After the scheduled maintenance of August 22, class skills, buffs and regular attacks aren’t working properly in fields and may appear to freeze or lag, failing to display the corresponding effects. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: August 17, 2017
Greetings, Saviors. We are currently aware of the following issue and it is being worked on. We apologize for the inconvenience, and we will update you once it is resolved. 1) Piece Back Mission event materials not searchable in the Market - Goddess Sculpture pieces obtainable through the Piece Back Mission event do not currently appear in the Market’s search results or Material tab. We will be fixing this problem during the next scheduled maintenance on August 22, 2017. Until then, please use the Show All function to search for the Goddess Sculpture pieces in the Market. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: August 3, 2017
Greetings, Saviors. We are currently aware of the following issue and it is being worked on. We apologize for the inconvenience, and we will update you once it is resolved. 1) Reset Pack DLC items occasionally not transferable via Team Storage - Players have reported being unable to place items from the Reset Pack DLC in their respective Team Storage. This issue is expected to be fixed during the next scheduled maintenance (August 8, 2017). If you must transfer one of the items mentioned above through your Team Storage and are unable to do so, kindly send us a Support ticket and we will process your request. 2) Instanced Dungeons and Missions not resetting on time for certain characters - The daily count for instanced dungeons and missions can fail to reset at the correct time for certain characters in the [EU] Fedimian, [SEA] Telsiai and [SEA] Varena servers after the last scheduled maintenance. Please send us a Support ticket if one or more of your characters is affected by this issue so we may investigate it. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: June 07, 2017
Greetings, Saviors. We are currently aware of the following issues and they are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Lag and intermittent disconnection issue - We're currently facing lag and intermittent disconnection issue on server, we keep checking and verifying the logs to find out the root cause, Server unstable issue is one of our highest priority problems and will fix it as soon as possible 2) Goddess Lada's Present DLC item doesn't open properly. - The Lada's DLC problem will be fixed on coming maintenance Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: April 26, 2017
Greetings, Saviors. We are currently aware of the following issues and they are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Attributes Stuck On 99 Minutes - Players who began learning attributes before the scheduled maintenance of April 25, 2017 have reported the learning time of those attributes being displayed as "99 minutes left" indefinitely. 2) Saalus Convent Bosses Not Dropping Cubes - Final bosses in Saalus Convent missions have been reportedly failing to drop the corresponding cube items upon being defeated. An error message will also appear after the boss is defeated. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATED] Known Issues: April 11th, 2017
Greetings, Saviors. We are currently aware of the following issues and they are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Exploration Map Showing 0% Completion [ONGOING] - After pressing the "N" button to view the world map, regions appear as though they are unexplored even after the last maintenance. We are continually working on rectifying this issue. 2) [FIXED] Losing Instance entry counts while failing to enter Instanced Dungeons - We are receiving reports of Instance entry counts being lost while failing to enter. Please send in a ticket with your server, team and character name so we can gather more information as well as provide compensation. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATED2] Known Issues: April 7th, 2017
Greetings, Saviors. We are currently aware of the following issues and they are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Exploration Map Showing 0% Completion [ONGOING] -After pressing the "N" button to view the world map, regions appear as though they are unexplored. We are continually working on rectifying this issue. 2) Incorrect Cooldown Times in [EU] Fedimian -Players have been experiencing incorrect cooldown times after using certain items in the [EU] Fedimian server. 3) Attribute Learning Stuck at 1 Minute -Attribute learning appearing to be stuck at 1 minute for non-Token users. 4) VGA Error -Players receiving a VGA Error that causes the game to crash in certain situations. We apologize for the inconvenience and we are working very hard to fix it. Please continue to send us your tickets but make sure to include specifics such as: computer system and time of error occurrence. The more specific the better so that we may resolve this issue as quickly as possible. Thank you. 5) Instant Dungeons Not Resetting -We are receiving reports of Instance entry counts not being reset and we are looking into the issue. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: March 21st, 2017
Greetings, Saviors. We are currently aware of the following issues and are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Regional Guild Battles - Season 1 Results! - We are investigating the result of the first season of GvG's. For this outcome the compensation or appropriate action will be taken Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. This will allow us more information to work with on a more specified problem, allowing it to be resolved faster.
Known Issues: March 15, 2017
Greetings, Saviors. We are currently aware of the following issues and are being worked on. We apologize for the inconvenience, and we will update you once they are resolved. 1) Several skills not behaving as intended - Several skills are currently not behaving as intended or have reverted back to previous patches. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. This will allow us more information to work with on a more specified problem, allowing it to be resolved faster.