Known Issues: August 3, 2017

Greetings, Saviors.

We are currently aware of the following issue and it is being worked on. We apologize for the inconvenience, and we will update you once it is resolved.

1) Reset Pack DLC items occasionally not transferable via Team Storage

- Players have reported being unable to place items from the Reset Pack DLC in their respective Team Storage. This issue is expected to be fixed during the next scheduled maintenance (August 8, 2017).

If you must transfer one of the items mentioned above through your Team Storage and are unable to do so, kindly send us a Support ticket and we will process your request.

2) Instanced Dungeons and Missions not resetting on time for certain characters

- The daily count for instanced dungeons and missions can fail to reset at the correct time for certain characters in the [EU] Fedimian, [SEA] Telsiai and [SEA] Varena servers after the last scheduled maintenance.

Please send us a Support ticket if one or more of your characters is affected by this issue so we may investigate it.
 

Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.