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Regarding Missing Event TP/Titles and Other Issues after Oct 11 Maintenance
Greetings, Saviors. Missing Event TP and Titles Some users have reported their Event TP items and ‘Happy-go-Lucky’ titles obtained from the previous ‘Crystal Root Lottree’ event going missing after the latest scheduled maintenance. We would like to let you know that we are working on fixing this issue and will restore the missing TP and titles as soon as possible. Other Issues We would also like to announce that we are looking into other issues reported after today’s maintenance and will update you after they are solved. Please note that, depending on your region, even after the patch your client could take some time to sync with the server. We suggest you try checking the integrity of your game files on Steam if you are experiencing problems after this maintenance. We ask for your patience and understanding while we fix the remaining issues. Remember you can report any problems you may be experiencing via ticket through the Support page. Thank you.
[COMPLETE] NA and SA Servers Maintenance Extension
All servers are now online. Sorry for the delay. Please, let us know if you are having the connection issue via Support Ticket Greetings, Saviors. There are good news and bad news. The good news is that Fedimian, Telsiai and Varena servers (EU & SEA) are back on as previously announced. i.e. 06:00 EDT October 11th. However, Klaipeda, Orsha and Silute servers (NA & SA) will undergo maintenance extension. These servers will be back on as soon as possible. We apologize for any and all inconveniences this extension might have caused.
Rank 8 Facebook Event: Comment to Win!
Greetings, Saviors! We're commemorating the release of Rank 8 with an event on our official Facebook page. Read the details below and participate for a chance to win your prize! What You Can Win: - Instanced Dungeon Reset Voucher (14 Days) x2 + Jumbo Dumpling x5 (100 winners). When to Participate: - This event is open until October 23rd, 2016, 23:00 EDT. How to Participate: 01. Like and Share the following post on our official Facebook page: https://www.facebook.com/treeofsavior/posts/985962551529959 Then, leave a comment on the same post about Rank 8. You can tell us what you think of the update, leave a support message, suggestion, etc. Don’t forget to include your server and team name information in your comment, in case you’re one of the winners. 02. A total of 100 winners will be chosen at random from the comments, and the list of lucky Saviors will be announced on our official website (https://treeofsavior.com/news/) on October 24th, 2016. 03. The prizes will be sent to the winners via in-game GM message during the scheduled maintenance on October 25th, 2016. IMPORTANT: Make sure to add your correct server and team name information in your comment. The prizes may not be delivered if your information is missing or incorrect.
TOS Facebook Event: Like and Share for a Chance to Win!
Greetings, Saviors! Below are the details of the Like event we're launching at our official Facebook page. Join in for a chance to win your prize! What You Can Win: - Instanced Dungeon Reset Voucher (14 Days) x1 When to Participate: - This event is open until October 23rd, 2016, 23:00 EDT. How to Participate: 01. Like and Share our official Facebook event post https://www.facebook.com/treeofsavior/posts/985961684863379 Then, leave a comment on the same post including your server and team name information, so we know how to reach you if you’re one of the winners. 02. A total of 50 winners will be chosen at random from the comments, and the list of lucky Saviors will be announced on our official website (https://treeofsavior.com/news/) on October 24th, 2016. 03. The prizes will be sent to the winners via in-game GM message during the scheduled maintenance on October 25th, 2016. IMPORTANT: Make sure to add your correct server and team name information in your comment. The prizes may not be delivered if your information is missing or incorrect.
[COMPLETE] Scheduled Maintenance for October 10th - 11th, 2016
Greetings, Saviors!We would like to announce the details of our weekly maintenance for October 10th - 11th, 2016. Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Known Issue: [EU] Fedimian Server - The Wonderland Package Issue
Greetings Saviors. We are currently working on fixing the issue where if a Male Wizard uses Wonderland Costume Package on [EU] Fedimian server, it will give out an wonderland costume for a Female Swordsman. We will sort this out as soon as possible. If you have bought the costume package and you are a Male Wizard on the Fedimian server, please wait for the official announcement before opening it. We apologize for any and all inconveniences this might have caused.
Weekly Question and Answer – October 7th, 2016
Q1. I would really like to ride a Guinea Pig companion. Will there be a way for me to do it in the future without a mounting skill? During our initial closed beta tests, Guinea Pig companions were actually mountable by all classes. Later, however, we ended up considering the possibility of it hurting the uniqueness of mounted classes, and that’s when we put the restrictions in place for Guinea Pigs. We don’t think we’ll change the current setup that soon, though, so it seems the only way you’ll get to ride a Guinea Pig companion is by creating a character in a mounted class. Q2. Will we ever get the current trading system of kTOS in iTOS? We did make some changes to the trading policies in our Korean servers which we trust would be welcome in iTOS as well. Currently, the new trading policies are undergoing a few internal tests in order to stabilize them before we bring them over to the international version. As always, you can keep an eye on our News page for future announcements with more details about these changes. Q3. Having the bosses in Siaulai Mission match the level of the highest-level character in the party can be a bit rough for those with lower levels. Any plans for improvement? We are well aware that this is an issue affecting auto-matched parties playing the Siaulai Mission. Because of that, we decided to make boss monsters match the average level of all party members, instead of the highest-level character alone. Development of this feature is fully complete now; it’s already been applied to our Korean servers, too. You can be sure we’ll bring it to Steam as well, you’ll just have to wait a little longer for this update. *P.S.: We would like to take this chance to clarify something about the new Dumpling items, as it seems to be confusing some players. When there are 20 or more levels of difference between your character and the monsters you're hunting, they will not drop Dumpling materials. Please keep this in mind, and our apologies for any confusion this may have caused.
[COMPLETE] Temporary Maintenance Notice - October 4th
Greetings, Saviors. We will soon be performing a short maintenance on all servers in order to fix this issue. The maintenance will take place during the following period: [EDT] 07:00 AM to 07:30 AM Thank you for understanding.
[RESOLVED]Known Issue - Only One Bracelet Equippable
The issue has been resolved. Please, let us know via support tickets if the problem persists. Greetings Saviors. We are aware of the issue that prevents players from equipping two bracelets at once. The matter is currently being investigated and we will update you on the progress. We apologize for any and all inconveniences this may have caused. Sincerely IMC Staff