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On Recent Add-On Compatibility Issues
Greetings Saviors. Today we would like to address the topic of add-ons. It is our understanding that a large number of our players are currently using add-ons. With a big update like [Re:Build], add-ons become obsolete and even cause issues with the game as reported by the many of you through the tickets. This is why we thought it would be helpful to let our players know of some of the issues that are caused by add-ons and provide instructions for a clean installation in order to resolve the related issues. Some Issues know to be caused by Add-ons - Players not being able to add new skills to the Quickslot. - The issue where players click on a button in the game UI and getting no response. - Players' silver count missing a comma and the 1's being replaced by the letter i's in the silver amount display. How to Perform a Clean Installation of TOS STEP 1. Uninstall Tree of Savior from Steam by right-clicking on Tree of Savior in your Steam's library and clicking 'Uninstall...' from the dropdown menu. STEP 2. Locate the directory in which your Tree of Savior game is installed. By default, it should be C:￦Program Files (x86)￦Steam￦steamapps￦common￦TreeOfSavior STEP 3. Delete the TreeOfSavior game folder from its installed location. STEP 4. Reinstall Tree of Savior through Steam and enjoy the game. IMPORTANT - Add-on managers may not do the job in removing the installed add-ons completely. - Deleting only the Addon folder in the TreeOfSavior directory will not remove the installed add-ons completely. - Verifying the integrity of game files through Steam will do nothing to remove the installed add-ons.
[UPDATE] Known Issues Jan 18, 2019
Greetings Saviors, The following issues have come to our attention since the Temporary Maintenance on January 17, 2019. 1) The issue Where chat emotes are displayed as dots and is not displayed on the chat window when entered. 2) Priests being able to use Resurrect more than once per round in TBL contrary to its tooltip description. [FIXED] Hoplite normal attacks not dealing any damage in PvP situations when under the effects of Sharp Spear. Our devs are currently aware of the above issues and are currently working to resolve them as soon as possible. We will make sure to let you know by updating this announcement when the said issues have been resolved. Also, we are still in the process of working to restore the lost equipment for the players who have accidentally discarded their items while equipping gems and also compiling the tickets sent in for the return of appearance items as requested by users. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: Jan 15, 2019
Greetings, Saviors. The following issues have recently come to our attention. [FIXED] Event Notice Board missing from city maps. [FIXED] Occasional UI "No Data" and miscellaneous translation errors. [FIXED] Players unable to purchase the Goddess' Blessed Cube at the Beauty Shop. [FIXED] Market use unavailable in [SEA] Telsiai. [FIXED] Guild Promotion board missing from UI. [FIXED] Inventory errors caused by the [Event] Wind Runner item. [FIXED] Issue where Squire Repair Shops could not be used. [FIXED] Incorrect equipment restriction for some items. [FIXED] Incorrect damage increase for Lightning Hands While the above issues have been resolved, we are aware of the following issue that still remains: Players who have not yet been restored their items that have been discarded while equipping gems Please contact us via the tickets with the following information and we will process your requests ASAP. 1) Server 2) Team Name 3) Character Name 4) Approximate time/date item was discarded 5) Name of discarded item Important - Restored items can be found in your character's market retrieve tab. - Timed items that were discarded will not be restored - Consumables that were discarded will not be restored - Other miscellaneous items will not be restored Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Temporary Maintenance Notice - Jan 17, 2019
Greetings, Saviors. We will soon perform a short maintenance on all servers in order execute the following actions: 1) Expand server machines for a smoother play environment 2) Correct 'No Data' and mistranslation errors. 3) Add the correct English text in the Guild Promotion Board UI when deleting a post. 4) Fix Wind Runner issues: you'll be able to equip and store the item in your inventory as intended. 5) Disable Fire Property: Explosion effects (this is a temporary measure in order to reduce the load caused by this attribute). 6) Correct Pardoner buff shop UI: you will be able to see the corresponding values as intended. 7) Fix missing monster gem UI text. 8) Correct the damage increase in Lightning Hands. 9) Correct equipping restrictions in certain items. 10) Make weapons with gems equipped no longer discardable, in order to avoid unintentionally discarding them. 11) Restoration of items that were discarded while equipping gems between the after the Scheduled Maintenance on January 15 and today. - Restored items can be found in your character's market retrieve tab. - Timed items that were discarded will not be restored - Consumables that were discarded will not be restored - Other miscellaneous items will not be restored - If your item has not bee restored during the temporary maintenance, please contact us through the tickets. Maintenance is expected to take place today (January 17, 2019) on the following schedule. [EST] 02:30 - 04:30 [BRST] 05:30 - 07:30 [CET] 08:30 - 10:30 [SGT] 15:30 - 17:30 Note that this maintenance is affecting all servers. We will update this announcement with more details when maintenance is complete.
Official Forum Maintenance 15th Jan 2019
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EST) 21:30 - 22:00 Jan 15, 2019 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
Scheduled Maintenance for January 15, 2019
Greetings, Saviors!We would like to announce the details of our weekly maintenance for (January 14-15, 2019). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.
Goddess' Blessed Cube: Jan 15, 2019
Important: All the Goddess' Blessed Cubes follow the updated item list regardless of the date it was purchased. This policy will be standard unless stated otherwise. e.g. Goddess' Blessed Cube A (purchased in November of '16), B (purchased in January of '17) and C (purchased in May of '17) will all follow the item list the most current.
A Complete Guide to [Re:Build] Events
Greetings Saviors! Here is just a friendly reminder from the TOS Staff to keep you up to date with all the events that will be taking place in the weeks following the Re:Build update! Event Event Period 18-01-15 18-01-22 18-01-29 18-02-05 18-02-12 18-02-19 Class Tree Change Support Available for 30 days since the player's first login after the scheduled maintenance on January 15 has ended. Class Change Point Support Until the scheduled maintenance on Jan 29 Rare Costumes for New Classes Until the scheduled maintenance on Feb 12 Dina's Special Shop Until the scheduled maintenance on March 5 Power of the Goddess Gear Grind Weekends Until the scheduled maintenance on March 5 Weapon Type Change Until the scheduled maintenance on March 5 Gem Replacement and EXP Transfer Until the scheduled maintenance on March 5 Free Attribute Point Extraction Until the scheduled maintenance on March 5 Appearance Item Extraction Return of paid appearance items processed during the scheduled maintenance on January 15 Hidden Class Unlock Support Vouchers sent to players' market retrieve tabs during the scheduled maintenance on January 15 Skill Scroll Refund All skill scrolls refunded to players during the scheduled maintenance on January 15 Class Costume Change All class costumes replaced as vouchers during the scheduled maintenance on January 15 Item Potential Increase +1 potential added to 0 potential items during the scheduled maintenance on January 15 EVENT SUMMARY Class Tree Change Support - Visit the Class Tree Change Helper NPC in Klaipeda for a one time chance to change your base class! - This event is open to all characters that have were created before the scheduled maintenance on January 15, 2019. Class Change Point Support - Earn 3,000 Class Points just by connecting to the game for a chance to change your class build! - This event is available once per character per day to all characters who have made at least one advancement in class until the scheduled maintenance on January 29, 2019. Rare Costume's for Outlaw and Assassin! - Advance into the new Outlaw and Assassin classes to receive a super rare class costume! - This event is open to all characters until the scheduled maintenance on February 12, 2019. Dina's Special Shop - Collect [Re:Build] Coins to shop 'till you drop at Dina's Special Shop! - This event is open to all characters until the scheduled maintenance on March 5, 2019. Power of the Goddess - Gear Grind Weekends: Special discounts and bonuses to help you set up your gear to match the changes in [Re:Build]! - Weapon Type Change: Did you change into a different class tree that uses a different weapon? Don't worry! We are providing free weapon type changes! - Appearance Item Extraction: A special service in consideration of players who have used their valuable TP on having their weapons looking their finest. - +1 Potential for All 0 Potential Items: One last chance for all players to try their luck with their 0 pot gear! - Gem Replacement and EXP Transfer: New Gems and Gem EXP transfer made easy for the changes made to Gem effects in [Re:Build]. - Hidden Class Unlock Voucher Support: Since everything is starting anew in [Re:Build], we are providing seasoned players with class unlock vouchers equal to the number of hidden classes you have unlocked before the update. - Skill Scroll Refund: With the changes made to Skill Scrolls, we will be replacing all of your Skill Scrolls to Silver of equal worth. - Class Costume Change: We are replacing all your Class-specific costumes with vouchers that you can use to exchange for class costumes in your newly chosen class tree. - Attribute Point Extraction Support: One-time offer for players to extract their Attribute Points for free of charge! And last but not least... The Re:Build Survival Guide - An overview of what's new in TOS with the arrival of the [Re:Build] update! - General rank system changes and introduction to new UI.
[Re:Build] Rare Costumes for Outlaw and Assassin!
Greetings Saviors! To celebrate the introduction of the new Outlaw and Assassin classes, we are giving our players the chance to obtain rare costumes for the two new classes! See below for details. Event Period FROM the scheduled maintenance on January 15, 2019 TO the scheduled maintenance on February 12, 2019 Who Can Participate - All characters that have advanced into the new Assassin and Outlaw classes (once per team) How to Participate STEP 1. Advance into the new Outlaw or Assassin class available in the Scout class tree. STEP 2. The rare costume for the class you advance into will be given to you in your character's inventory. Important - You must be advanced into the Outlaw or Assassin class to be able to equip the rare costumes given in the event. - The costumes obtained from the selection boxes cannot be transferred via team storage. - The costumes will be available to purchase at the Beauty Shop from after the scheduled maintenance on February 12, 2019.