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[UPDATE] Policy Update Regarding RMT

UPDATE After the implementation of our new RMT policies, we have received multiple inquiries about accounts that have been banned with no prior warning, despite the 3-strike system described in this announcement. We would like to clarify that the 3-strike system was put in place to avoid taking unfair action against players who may not be using the Market to conduct RMT transactions. In cases where the accounts involved are proven to be taking part in RMT, those accounts will be immediately suspended without prior warning.   Greetings, Saviors.   Today we would like to address a subject that has always been a cause for concern to many in our TOS community: real-money trading, better known simply as RMT. Since the beginning of TOS, we have devoted our efforts towards cracking down on Silver-farming bot accounts but, for as long as there have been players looking to purchase Silver from these accounts, the practice of RMT has continued. For this reason, we have decided to update our policies on RMT by reinforcing Market surveillance and applying restrictions not only to accounts involved in selling Silver, but also to those involved in purchasing it. In the first step of this policy change, we will begin by reviewing items sold via Market from the date of this announcement until July 31, 2018. Should any case be found where the item was sold at a price far superior to its actual value, that item will be considered as a means for RMT and both seller and buyer accounts will be restricted. Accounts found to be selling Silver by purchasing inexpensive items from the Market at a much higher price will immediately receive a permanent ban. Silver-buying accounts found to have listed such items will be processed as follows: Strike 1 - GM message warning Strike 2 (within 3 months of Strike 1) - Listed items and Silver (or items purchased with that Silver) seized - 15-day ban Strike 3 (within 3 months of Strike 2) - Permanent ban In order to assess the new measures during this first phase and decide on how to continue improving our policy on RMT, we will be closely monitoring the operation’s results as well as players’ feedback and suggestions. Thank you.

Announcement
July 4th, 2018
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Scheduled Maintenance for July 3, 2018

#patchnote0.1 @(July 3, 2018) $[EDT] 01:00 to 05:00 @(July 3, 2018) $[BRT] 02:00 to 06:00 @(July 3, 2018) $[CEST] 07:00 to 11:00 @(July 3, 2018) $[SGT] 13:00 to 17:00   +COMING UP NEXT WEEK       ?<b>Content Update on July 10, 2018</b>         - NEW CLASSES: Pied Piper & Exorcist         - NEW Beauty Shop         - NEW Remnants of Bernice Dungeon         - Archer & Cleric CLASS BALANCING         - AND MORE!!   +TERRITORY WARS   ?<b>GTW Spot Areas Reset</b> - Due to internal processes related to the structure of Guild Territory Wars, all Spot Areas will be reset during this maintenance (they will go back to a state before any guild has seized them). - No other changes should occur in the current GTW tests as a result of this operation.   +BUG FIXES   ?<b>Lycanthropy Dash</b> - Dash should now become available as intended when using the Druid's Lycanthropy skill.   ?<b>Coordinates Error</b> - Fixed incorrect coordinates issue affecting guild towers and guild event starting points.   ?<b>Emoticon UI</b> - All obtained emoticons should now display and be usable from the corresponding UI.

Patch Note
July 2nd, 2018
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Known Issues: June 27, 2018

Greetings, Saviors. The following issue has recently been reported.   1) Guild Promotion Board Error - Opening the Guild Promotion Board UI has been known to prompt the error message above. This issue is set to be fixed during the scheduled maintenance of July 3, 2018. Until then, this feature may not work as intended. Thank you for your understanding.   Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.

Known Issues
June 27th, 2018
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[RESOLVED] Known Issues: June 26, 2018

Greetings Saviors, After the June 26 maintenance, the following issue has been reported:   1) Unable to Sell Items to NPC Shops  - Players have reported that they are unable to sell items to the NPC shops throughout the various cities. We are aware of the problem and are looking into it. We will update this announcement when the issue has been resolved.  Thank you.    Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.

Known Issues
June 26th, 2018
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[UPDATE] Scheduled Maintenance for June 26, 2018

#patchnote0.1   @(June 26, 2018) $[EDT] 01:00 to 05:00 @(June 26, 2018) $[BRT] 02:00 to 06:00 @(June 26, 2018) $[CEST] 07:00 to 11:00 @(June 26, 2018) $[SGT] 13:00 to 17:00   +EVENTS   !/uploads/ckeditor/eb5e1bb9507ea0d93f0e04e0272be67a.jpg   ?<b>NEW! Royal Soccer Tournament Festival</b> - Pay a visit to the little Goalkeeper in town and stock up on soccer goods to support your favorite team! - This event is open to characters of all levels until July 17, 2018. - {{Click here to find out how to participate!|https://treeofsavior.com/page/news/view.php?n=1402}}   ?<b>NEW! Hat Trick Quiz</b> - Play the Hat Trick Quiz and guess a number between 1 and 100 for new prizes every day, including an exclusive armband accessory! - This event is open to characters of level 50 and above until July 17, 2018. - {{Click here to find out how to participate!|https://treeofsavior.com/page/news/view.php?n=1400}}   ?<b>NEW! Golden Ball Weekends</b> - Get twice the Silver from instanced dungeons and +1 movement speed on all characters during the event weekends! - This event is open to characters of all levels until July 17, 2018. - {{Click here to find out how to participate!|https://treeofsavior.com/page/news/view.php?n=1401}}   ?<b>Savior & Attendance Events JULY EDITION</b> - The following events are continuing into their July edition: {{Log Calendar (Jul '18)|https://treeofsavior.com/page/news/view.php?n=1407}} {{Rookie Savior Event: Get Ahead (Jul '18)|https://treeofsavior.com/page/news/view.php?n=1405}} {{Returning Savior Event: Homecoming Gift (Jul '18)|https://treeofsavior.com/page/news/view.php?n=1406}}   ?<b>Facebook World Cup Event REWARDS</b> - We reached more than 50 comments on our Facebook World Cup event post! To celebrate, we will be sending one Soccer Fan Headband to all players! - Retrieve your Soccer Fan Headband from the Message Box in your Lodge after the maintenance of June 26, 2018. - {{Click here for the announcement on Facebook.|https://www.facebook.com/treeofsavior/posts/1570342373091971}}   ?<b>Secret of the Tree Root Crystals CLOSING</b> - The Secret of the Tree Root Crystals event is coming to an end with this maintenance. - Remember that Secret Tree Root Crystal Cubes, Titles and Festival Shovels obtained from this event will be automatically deleted during the maintenance.   +TP SHOP   !/uploads/ckeditor/c049927a79b8dbb7116c043806c9a871.jpg   ?<b>Goddess' Blessed Cube NEW EDITION</b> - Get into the spirit of the Royal Soccer Tournament with the Goddess' Blessed Cube's new soccer costumes and accessories! - This edition of the Goddess' Blessed Cube will be available at the TP Shop until July 17, 2018. - {{Click here to see the full list of items included in the Cube!|https://treeofsavior.com/page/news/view.php?n=1404}}   ?<b>Leticia's Secret Cube REMOVED</b> - The current edition of Leticia's Secret Cube will be removed from the TP Shop during this maintenance. - Keep an eye on our News page for details on the next edition of the Cube!   +DLC   !/uploads/ckeditor/3361b881d259044be707cfb033356b60.jpg   ?<b>[LIMITED OFFER] Reset Pack DLC at 30% OFF</b> - The Reset Pack DLC will be available at our Steam Store for 30% OFF until July 5, 2018. - {{Make sure to click here and read the original announcement for more details on the DLC.|https://treeofsavior.com/page/news/view.php?n=1413}}   +CHANGES   ?<b>[SA/EU/SEA] GTW Schedule Changes</b> - Guild Territory Wars tests currently taking place in [SA] Silute, [EU] Fedimian and [SEA] Telsiai will now start at 20:00 in the timezone of their respective server regions. - [SA] Silute: EDT 19:00-20:00 (BRT 20:00-21:00) - [EU] Fedimian: EDT 14:00-15:00 (CEST 20:00-21:00) - [SEA] Telsiai: EDT 08:00-09:00 (SGT 20:00-21:00) - Remember that these are only unofficial system tests that may occasionally take place at a different schedule without prior notice. ?<b>[SA] Server Equipment Expansion</b> - In order to reduce the occurrence of lag in [SA] Silute, we will be expanding and adjusting the server's equipment accordingly ({{click here for the latest announcement|https://treeofsavior.com/page/news/view.php?n=1395}}). - If you continue to experience lag after this maintenance, kindly submit a Support ticket in the format described in the {{Compensation for Instability Issues announcement (click here)|https://treeofsavior.com/page/news/view.php?n=1396}}. Remember to provide information regarding lag occurrences after June 26 (not earlier occurrences).   +FIXES   ?<b>Enhancement Error</b> - Implemented additional security measures to prevent the item enhancement error {{previously announced here (click to read).|https://treeofsavior.com/page/news/view.php?n=1399}}   ?<b>Locked Items</b> - Locked items can no longer be equiped on Companions, as intended.

Patch Note
June 26th, 2018
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Goddess' Blessed Cube: June 26, 2018

  Important: All the Goddess' Blessed Cubes follow the updated item list regardless of the date it was purchased. This policy will be standard unless stated otherwise. e.g.  Goddess' Blessed Cube A (purchased in November of '16), B (purchased in January of '17) and C (purchased in May of '17) will all follow the item list the most current.

Announcement
June 25th, 2018
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NEW! Royal Soccer Tournament Festival

  Greetings, Saviors! It’s soccer tournament season in the Kingdom and competition is fierce between the Orsha Lions and the Klaipeda Capricorns. Pay a visit to the little Goalkeeper in town and stock up on soccer goods to support your favorite team!   Event Period FROM the scheduled maintenance on June 26, 2018 TO the scheduled maintenance on July 17, 2018 Who Can Participate - Characters of all levels How to Participate STEP 1. Find the Goalkeeper Penguin in the city of Klaipeda by the Event Notice Board and pick your favorite team to receive a banner and a title showing your support. You can pick a maximum of one set of items per team (account). - Orsha Lions Support Banner x1 - Title: Orsha Lions Supporter x1 OR - Klaipeda Capricorns Support Banner x1 - Title: Klaipeda Capricorns Supporter x1 STEP 2. Complete 15 correct guesses in the Hat Trick Quiz event to obtain the Supporters Armband. STEP 3. Return to the Goalkeeper with the Supporters Armband and your team’s goods to receive the Ultimate Ace Trophy and complete your soccer goods collection! Important - The rewards of this event can be received only one per team. - The rewards obtained from this event cannot be traded, but they can be transferred via Team Storage. - Only characters possessing both one set of supporters’ goods from this event (either the Lions set or the Capricorns set) and the Supporters Armband from the Hat Trick Quiz event can receive the Ultimate Ace Trophy.

Event
June 25th, 2018
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NEW! Golden Ball Weekends

  Greetings, Saviors! To celebrate the Royal Soccer Tournament season in TOS, we’re giving special instanced dungeon and movement speed bonuses to all players during the event weekends!   Event Period FROM the scheduled maintenance on June 26, 2018 TO the scheduled maintenance on July 17, 2018 Who Can Participate - Characters of all levels Weekend Perks PERK 1. Play any of the following instanced dungeons and receive double the Silver rewards! [Lv 50] Underground Chapel Dungeon [Lv 120] Historic Site Ruins [Lv 180] Monument of Desire Dungeon [Lv 230] Fallen Legwyn Family Dungeon [Lv 270] Catacombs Underground Dungeon [Lv 300] Castle Dungeon PERK 2. Run around with +1 movement speed applied to your characters at all times! Important - The event perks will apply only during the weekends of the event period, from 06:00 on Saturday to 06:00 on Monday (server time).

Event
June 25th, 2018
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NEW! Hat Trick Quiz

  Greetings, Saviors! You don’t need to be good at sports to win at this soccer event! Just play the Hat Trick Quiz and guess a number between 1 and 100 for new prizes every day, including an exclusive armband accessory!   Event Period FROM the scheduled maintenance on June 26, 2018 TO the scheduled maintenance on July 17, 2018 Who Can Participate - Characters of level 50 and above How to Participate STEP 1. Defeat monsters for a chance of obtaining Hat Trick Clues. Collect as many as you can and take the Clues to the Royal Soccer Tournament Helper in the city of Klaipeda. STEP 2. Use your Hat Trick Clues to guess a number between 1 and 100 in the Hat Trick Quiz. Each guess consumes 4 Clues, so make sure you have enough! STEP 3. Guess the correct number in the Quiz to win one of the following random prizes! You can win the daily prize once per day, per team. - Miracle Seeds x1 - Red Ox x2 - Challenge Mode One Entry Voucher (14 Days) x1 - Challenge Portal Scroll (14 Days) x1 - Enchant Scroll (14 Days) x1 - EXP Tome (14 Days) x1 - Warp Scroll x5 - Lv. 2 Settlement Support Potion x3 - Attribute Points: 100 x3 - Blessed Shard x2 - Golden Anvil (14 Days) x1 STEP 4. Go back to the Royal Soccer Tournament Helper and get even more rewards according to your team’s total count of correct guesses! 5 guesses: Vuvuzela x1 10 guesses: x8 EXP Tome (14 Days) x1 15 guesses: Supporters Armband x1 Important - The number of guesses you can make per day is unlimited, but daily guess rewards can only be received once per day, per team (resets at 00:00, server time). - Hat Trick Clues will drop only from monsters in regular fields and dungeons within 29 levels of your character. - Hat Trick Clues will be automatically deleted at the end of the event period. - Items with expiry dates (“14 Days”) are untradeable and cannot be transferred via Team Storage, so make sure to receive them on the correct character. - The Miracle Seeds, Warp Scroll, Settlement Support Potion and Attribute Points rewards are also untradeable.

Event
June 25th, 2018