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KNOWN ISSUES
[SA] Known Issues: Instability II
Greetings, Saviors. We would like to offer an update on the issues of instability currently affecting our [SA] Silute server. We have been thoroughly assessing your reports on the problem and we encourage players to keep providing information, as it will help speed up the process of finding a solution. As of yet, however, we have been unable to determine whether the excessive lag in the region is caused mainly by network issues or by other factors. Currently, we have detected a few elements in the server logic that could be the source of the issue and we are working to fix them, although we remain unsure of whether they affect South America alone or other server regions as well. The updated patch will be applied as soon as possible, after which it will be closely monitored for results. As what happened with the nearby party search function, which has been temporarily disabled, we are in the process of analyzing other game functions which could cause a burden on the server. We are also processing different logs in order to detect delays generated by specific skills or item combinations. Once again we would like to offer our sincere apologies for the inconvenience caused. We are now preparing compensation for players of all servers, which will be announced soon through our News page. Thank you for your patience and understanding.
[SA] Known Issues: June 05, 2018
Greetings, Saviors. We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing this issue with the game, kindly share the screenshot of your Ping test result on the link below: https://forum.treeofsavior.com/t/ping-test-for-sa-silute-players-after-4-10-maintenance/379775 Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[SA] Known Issues: Instability
Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.
[SA] Known Issues: May 31, 2018
Greetings, Saviors. The following issues have been recently reported: 1) Lag in [SA] Silute - [SA] Silute players have reported experiencing an increase in lag occurrences after the latest update of May 29, 2018, namely in the region of Sausys Room 9. Upon investigating the source of the issue, we have concluded that it was caused by the addition of new content during the update, which affected unrelated maps as well. We expect to increase the number of channels and rearrange them during the scheduled maintenance of June 5, 2018, in order to promote stable gameplay in the affected maps. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: May 30, 2018
Greetings, Saviors. The following issues have been recently reported: 1) Market Fees Not Updated - The new Market registration fees previously announced through the patch notes for May 29 failed to be applied during yesterday's scheduled maintenance. This means that you will continue to encounter the same Market fees as before for now. We plan to update the game with the new Market fees during the scheduled maintenance of June 5, 2018. After that date, you can expect the new Market fees to apply to all registered items. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: May 17, 2018
Greetings, Saviors. The following issues have been recently reported: 1) Earth Tower Instability - Several players have reported crash and disconnection issues throughout Earth Tower. We are currently looking into the source of this issue and we will update this announcement once we obtain more details about the errors reported. If you are encountering this issue, kindly report it through a Support ticket along with the following information: 1) Did the crash/disconnection happen only to you or to all party members at the same time? 2) At what time and where did the issue happen? 3) Your location, PC specifications, internet connection and other details you may be able to provide. 4) Your lastreplay file (Steam/steamapps/common/TreeOfSavior/release/replay/lastreplay). Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[COMPLETE] Known Issues - May 13, 2018
Greetings Saviors, The following issues have recently been reported. 1) Unable to Log in to the Website - Players/Accounts that were unable to log in to our official website. We are currently looking into the source of this issue. We apologize for the inconvenience, thank you for your patience and understanding. [ISSUE FIXED] This issue has now been resolved.
[COMPLETE] Known Issues - May 3, 2018
Greetings, Saviors. The following issues have been reported today: 1) Loading Screen Freezing - Several players have reported encountering freezing loading screens when attempting to move to a map in-game, becoming unable to enter the map with one or more specific characters. We are currently looking into the source of this issue and we will update this announcement once we obtain more details about the errors reported. If you are encountering this issue, kindly report it through a Support ticket along with your lastreplay file so we may further investigate the problem. You can find your lastreplay file at the following path: Steam/steamapps/common/TreeOfSavior/release/replay/lastreplay Thank you for your patience and understanding. [ISSUE FIXED] This issue has now been resolved. Please restart your game to apply the changes. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues - April 20, 2018
[UPDATE] The issue has been fixed. For today's session only, GTW has been rescheduled to EDT 22:40-23:10. Greetings, Saviors. The following issues have been reported today: 1) [NA] Guilds Unable to Enter Territory Wars - Guild members participating in the [NA] Klaipeda Territory Wars beta test have reported being unable to enter the Spot Area from adjacent maps during today's session. We are currently looking into the source of this issue and we will update this announcement once we obtain more details about the errors reported. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.