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ANNOUNCEMENT
Official Forum Maintenance 14 Oct 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 Oct 14, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[UPDATE] About further Restricted Accounts and Item, Silver Recovery
About Restricted Accounts We have to announce the today completed procedures with extra restricted accounts. Just like we announced on the former announcements that we have already punished the one conducted such illegal behaviors. And during that process we also restricted A. Those who shared same IP address, especially who have trade record during this incident. B. Those who registered and sold items with excessive overpricing. But there still could be innocent users could be effected on both cases above, we’ve been conducted an extra investigation on those users. Since the nature of this investigation, it requires play pattern and all-inclusive verification. We also apologize for that much of time consumed during this procedure. Today, the investigation process has almost completed and we also sent each person a compensation that we caused another inconvenience. I would suggest to log in and check if the accounts are now safe and back to normal, and the items are received on message box correctly. We also apologize for that we didn’t give correct and sufficient information via ticket or any other channel. Even to process such investigation in Top priority but it is true that we didn’t announce sufficient information to calm the restricted users during this work. We will be going to provide more detailed information with the reasons categorized reasons something for example, like A and B above. With Item and Silver Recovery As we announced on 2nd of October 2018, “Actions Against Illegal Silver Acquisition and Market Abuse”, the ones whom still facing with missing item, or a Silver are mostly the process of retrieve/recovery is not yet completed. We also have found some players from the forum that still facing issues with item recovery or the silver, with this investigation and the process comes to complete, we expect the recovery will also going to be done. Which means, there will be only two status will be left. Those who considered as Abuser will going to stay as permanent Ban or those who considered as a normal user will going their item or silver will be recovered. There will be no, partial result something like taken partial silver with no item issues. We expect everything to be completed on upcoming maintenance. Again we apologize for those who faced such inconveniencies and for your patience for waiting for us. [UPDATE] Silver returned to the player's market retrieve tab will be able to be withdrawn after a 24 hour wait period. Items returned to the market retrieve tab can be withdrawn immediately.
Goddess' Blessed Cube: Oct 10, 2018
Important: All the Goddess' Blessed Cubes follow the updated item list regardless of the date it was purchased. This policy will be standard unless stated otherwise. e.g. Goddess' Blessed Cube A (purchased in November of '16), B (purchased in January of '17) and C (purchased in May of '17) will all follow the item list the most current.
[COMPLETE] Temporary restricted accounts are now lifted
Greetings, Saviors The process with temporary account restriction is now completed Most of the accounts we're having a problem with over-retrieved Silver and its now back to normal state. For those who temporarily restricted we sending compensation as follows. - Exp Tome (14 days) x 7 - Jumbo Dumpling (14 days) x 5 - Token time extension - 4 hrs The accounts still on hold even after this announcements are that one who involved with Illegal silver acquiring process or those who registered the over-priced item to purposely wants to move illegal silver into possession. Thank you for your long awaiting and understanding for the current issue. Sincerely, IMCStaff
[COMPLETE] Temporary Maintenance and short FAQs
Dear, Saviors. We have conducted an additional maintenance as it was revealed that some accounts were omitted from our previous silver retrieval process. Once again, we would like to sincerely apologize for having caused such an inconvenience with our continued maintenances. All players are given with the following items as compensation for the additional maintenance: - Token time extension + 4 hrs - Enchant Scroll (14 days) x5 - Instanced Dungeon Multiply Token (14 days) x4 All accounts that were omitted from our retrieval process are currently under a temporary restriction, which will be lifted in approximately three hours. We will let you know when the retrieval process is complete through the announcement and we will also make sure to deliver additional compensations should there come to a need for the processing time to be extended further. The followings are the short Q&A from the frequently asked questions. 1. My silver is gone. - We have returned the item you've listed on the market as it was purchased by an account that acquired silver illegally. 2. My silver is gone and I also can't find my item. - This will be the case where the item sold on the market has already been consumed. In such a case we will need to investigate further before making reimbursements. There will be further announcements with regards to this issue. 3. I've recently used the market to trade but nothing seems to have changed for me. - Retrieval process will only take place when the item you have listed on the market has been purchased using silver that has been acquired illegally. 4. I am banned even though I haven't acquired any silver illegally. - Most accounts that are currently restricted would have been so only temporarily in order for us to carry on with our silver retrieval process as mentioned above. - It is most likely that your account has not been permanently banned so we must ask for your patience in waiting for us to complete the retrieval process. - But all accounts that have knowingly listed items well above the market price were deemed to have taken part in market abuse or illegal silver transfer and banned permanently as a result. - As such, we have banned only the accounts that sought to exploit the recent situation but please feel free to make an inquiry through the tickets if there are any objections. 5. What will you do if the accounts that illegally acquired silver have already spent their silver on attribute points and such? - As previously mentioned, all accounts that sought to make a profit by listing items on the market well above the average market price have been permanently banned. - We have also retrieved all silver that has been earned via market transactions with the accounts that acquired silver illegally. - All transactions that took place at smaller sums and at fair market price have been left as is. - We believe that we have managed to retrieve most of the illegally acquired silver at the current time but if you know of any suspicious activities that you would like us to investigate, please let us know through the tickets.
Temporary Maintenance Notice - October 02, 2018
Greetings Saviors, We have found that some of the issues and going to apply an extra fix. To fix this situation, we are going to conduct a temporary maintenance, the end time of current maintenance is not yet specified, But we will update this announcement to share more detailed information coming up. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Actions Against Illegal Silver Acquisition and Market Abuse
Dear, Saviors. First of all, thank you for your utmost patience and we at IMC would like to sincerely apologize for having kept our players waiting all these hours. We would like to make a couple of announcements regarding the actions taken on the issues of illegal silver acquisition and the subsequent abusive market usage. During the extended maintenance, we have banned 46 accounts for direct involvement in the illegal acquisition of silver and market abuse and also banned an addition of 259 accounts on the basis of the IP's the directly involved accounts have connected from: Klaipeda (NA) oni**** sas**** old**** ila**** tea**** zhi**** dea**** Fedimian (EU) lor**** fla**** Telsiai (SEA) myo**** doa**** sky**** kor**** leg**** reb**** lie**** Silute (SA) o_r**** dea**** dea**** -me**** poo**** pom**** bla**** god**** qui**** piz**** tio**** ime**** pam**** ake**** tos**** zha**** xme**** lub**** bag**** emp**** bag**** the**** the**** n3s**** wam**** sis**** ala**** dea**** clo**** b4k**** Additionally, we have performed the following tasks during our extended maintenance: - All market transactions involving the banned accounts have been revoked. - All items sold in the transactions involving the banned accounts have been returned to the respective sellers and all silver earned through such market transactions have been reclaimed. - All returned items are retrievable from the players' market retrieve tab. - Some players' silver may have been moved from the market retrieve tab to the players' inventory in order for us to deduct the silver earned from a possible market abuse case. - For accounts where items to be retrieved are no longer present, we have retrieved the silver of amount equal to the item's value as the first step. All affected accounts will either have their item restored or silver returned to them after further investigation. - For accounts that no longer possess the items to be retrieved and also do not have enough silver for us to retrieve, we have left such accounts untouched provided that the items had been listed on the market at a fair price. - All players who have deliberately listed items at a high price on the market for the purpose of profit or transferring silver between accounts have been and will continue to be banned as the investigation progresses. Most of the illegally acquired silver spent on the market have been successfully retrieved through the process detailed above and we are currently doing our best to examine the cases where further investigation is required. Thank you very much for your cooperation. Sincerely, IMC Staff
[UPDATE] Maintenance Extended for All Servers
Greetings, Saviors. Due to the recent issue with the illegal silver acquisition and market abuse, we will be extending the maintenance for all servers. We are currently doing our best to ensure that we thoroughly deal with the issue at hand in order to prevent similar incidents from happening in the future. Maintenance on the servers is expected to end on the following schedule: [EDT] 19:00 PM [Update] [BRT] 20:00 PM [CEST] 01:00 AM [SGT] 07:00 AM The following items will be provided to all players as compensation for today's extended maintenance: - 8x EXP Tome (14 days) x5 - Challenge Mode One Entry Voucher (14 days) x5 - Instanced Dungeon Reset Voucher (14 days) x5 - Goddess Statue (14 days) x10 - Miracle Seed (14 days) x10 - Token time extension +14 hours We will be posting the announcement to keep you up to date with the actions taken against the illegal silver gain and market abuse issues following the end of the maintenance. Our most sincere apologies for the inconvenience and confusion. Sincerely, IMC Staff
Maintenance Extended - Oct 2, 2018
Greetings, Saviors. We would like to announce that today's maintenance (October 2, 2018) will be extended in order for us to continue investigating and processing data related to the Market and Silver issues mentioned earlier (announcement here). We will update this announcement once we have an approximate time of completion and the servers are ready to open again. Thank you for your understanding.