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KNOWN ISSUES
Known Issues: July 11, 2018 [2]
Greetings, Saviors. The following issues have recently been reported. 1) Server Instability - Players have reported experiencing lag occurrences and general server instability after the scheduled maintenance of July 10, 2018. We are currently investigating the source of the issue and will keep you updated with more information. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: July 11, 2018
Greetings, Saviors. The following issues have recently been reported. 1) [FIXED] Unintended Soundtrack Reverb - An unintended reverb effect was affecting the background tracks of specific maps in the game. This issue is now fixed. Please restart your client in order to apply the changes. 2) [FIXED] Incorrect Cube Items Listed in Beauty Shop - The Goddess' Blessed Cube item preview in the Beauty Shop UI was displaying an incorrect list of items. This issue is now fixed. Please restart your client in order to apply the changes. 3) [FIXED] GTW System Messages Missing - Guild Territory Wars system messages alerting players of the beginning of the session were not appearing in the game. This issue is now fixed. Please restart your client in order to apply the changes. 4) [FIXED] Incorrect Soccer Event System Messages Displaying - The game was displaying unintended system messages about soccer events. This issue is now fixed. Please restart your client in order to apply the changes. 5) Incorrect Item Listed In Uphill Defense Shop - The Uphill Defense Shop has been reported to incorrectly list Megaphone (14 Days), while not listing the 6-Star Gem Abrasive item which should be included in the shop. This issue will be corrected during the scheduled maintenance of July 17, 2018. Thank you for your understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: June 27, 2018
Greetings, Saviors. The following issue has recently been reported. 1) Guild Promotion Board Error - Opening the Guild Promotion Board UI has been known to prompt the error message above. This issue is set to be fixed during the scheduled maintenance of July 3, 2018. Until then, this feature may not work as intended. Thank you for your understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[RESOLVED] Known Issues: June 26, 2018
Greetings Saviors, After the June 26 maintenance, the following issue has been reported: 1) Unable to Sell Items to NPC Shops - Players have reported that they are unable to sell items to the NPC shops throughout the various cities. We are aware of the problem and are looking into it. We will update this announcement when the issue has been resolved. Thank you. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[RESOLVED] Known Issues: June 25, 2018
Greetings, Saviors. The following issues have been recently reported: 1) [RESOLVED] Incorrect Instanced Dungeon Bonus - Over the past weekend (June 23-24, 2018), instanced dungeons in the game dropped an additional Silver bonus upon being completed. This bonus is part of a weekend event that is being released this week (details announced later today), but some of the event data was incorrectly added to the game too soon. We apologize for the misunderstandings caused by this issue. The bonus will be applied as intended during the event weekends (please see the event announcement later today for more details). Thank you. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[FIXED] Known Issues: June 20, 2018
Greetings, Saviors. The following issues have been recently reported: 1) [FIXED] Cursed Scorpios Dropping the Wrong Item - Scorpio monsters from The Cursed Shore event have been reported to drop Attribute Points: 500 instead of Attribute Points 1,000 as previously stated in the event announcement. This issue has been fixed and you will now be able to obtain Attribute Points 1,000 from Cursed Scorpio monsters (according to the rules of the event). 2) [FIXED] Movement Glitches - Players have experienced occasional movement glitches where their characters involuntarily return to the initial point after walking a few steps. This issue has been fixed and you should no longer experience the same glitches. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[SA] Known Issues: Instability II
Greetings, Saviors. We would like to offer an update on the issues of instability currently affecting our [SA] Silute server. We have been thoroughly assessing your reports on the problem and we encourage players to keep providing information, as it will help speed up the process of finding a solution. As of yet, however, we have been unable to determine whether the excessive lag in the region is caused mainly by network issues or by other factors. Currently, we have detected a few elements in the server logic that could be the source of the issue and we are working to fix them, although we remain unsure of whether they affect South America alone or other server regions as well. The updated patch will be applied as soon as possible, after which it will be closely monitored for results. As what happened with the nearby party search function, which has been temporarily disabled, we are in the process of analyzing other game functions which could cause a burden on the server. We are also processing different logs in order to detect delays generated by specific skills or item combinations. Once again we would like to offer our sincere apologies for the inconvenience caused. We are now preparing compensation for players of all servers, which will be announced soon through our News page. Thank you for your patience and understanding.
[SA] Known Issues: June 05, 2018
Greetings, Saviors. We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing this issue with the game, kindly share the screenshot of your Ping test result on the link below: https://forum.treeofsavior.com/t/ping-test-for-sa-silute-players-after-4-10-maintenance/379775 Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[SA] Known Issues: Instability
Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.